I was operated about 2 weeks ago in Istanbul dünyagöz. And I have to say, I can't report full satisfaction. I went with great expectations. But in the end it turned out that it was not good. After all the checks the doctor told me that I was ready for surgery. So suitable for lazer therapy. Before, no questionnaires were filled out, I was not asked if I have allergies or any other diseases. The doctor made the impression: operate and earn money. In any case, he did not discuss the course of the operation beforehand. I found myself on the operating table in the evening and was lying in bed. It was very painful and I felt everything. I can't even put that into words. After the therapy I was checked in both eyes and the doctor found that my body had shown a reaction in one eye. Without any further words he told me that it was quite normal and everything was fine. As an ignorant person, I naturally thought a lot about it and asked him why the operation was so difficult. I asked if it might have been because I had been wearing contact lenses for years. He didn't really answer this question either and said that the operation went well and there were no problems at all. If I had to be brief, there was a lack of information and communication. That is not possible. Therefore, as an outsider, I can only say that I cannot really recommend it to anyone. Unfortunately... sad but True!

Profesyonel olmayan doktorlar ve müşteri ilişkileri yönetimi. Update on the original review I posted 3 weeks ago: After several emails between an anonymous employee/manager in Customer Relations and myself (with a delayed response from the employee each time), I was sent a short report with the WRONG MEDICAL INFORMATION. I was subsequently asked for my bank details so that they could issue me a refund. It’s been exactly 15 days, and my refund has still not been issued. Also, all my follow-up e-mails have been completely ignored and left unanswered. This is the kind of unprofessional treatment you get from the doctors and from customer relationship management at this hospital. ---------------------------------------------------------------------------------------------------------------------- ORIGINAL REVIEW: I had a terrible experience at the Ataköy branch of this hospital. First off, I had to pay 400 TL (30 EUR) more than the price the English translator gave me over the phone, because when I changed the doctor I wanted to see, the translator failed to mention that different doctors have different prices. I travelled from another country and paid the hefty consultation fee for non-Turkish patients (1870 TL - 125 EUR), but the doctor only gave me about 15 minutes of his time. He also declined to see my previous test results and brain scans. The lack of interest made me feel rushed so I didn’t get to ask all my questions and left without gaining any knowledge or understanding my condition any better, partly because of the language barrier as the translator was not there during the consultation. Despite the fact that he wasn't present during my appointment, the translator requested a tip on the side, which is unprofessional. And finally, I asked the doctor to write me a report detailing the problem with my eyes. When he refused, I went to the translator and asked him to talk to the doctor. He sent me a report which only included my eye glass prescription, information I could have gotten for free at any optician in my own country. I asked the translator to talk to the doctor again about sending me a proper report, but after a whole week of following up and endless excuses by the translator about the snow or the doctor not being available, I discovered that the doctor had no intention of writing that report, which the translator knew but was trying to cover up. When you travel and pay this much money to see a doctor, the least you expect is for the doctor to show some interest by giving you enough time to explain your concerns and look at your previous test results, and to write you a simple report explaining your condition. That is your right as a patient. The treatment I received at Dunyagöz by the doctor and the translator is totally unacceptable. It was a very transactional, materialistic experience with no concern for the patient. My visit was a waste of time and money, and therefore I do not recommend this hospital to anyone traveling to Turkey for medical treatment. The state hospitals there are much more impressive.

(Translated by Google) Calling the eyes of the world with a phone. I asked for information so that I can scratch my eyes that I am 19 years old. They said that they could not give information on the phone and that I could get all the information after the appointment with the doctor. And they said that they will not be paid for the examination, they will only give information. We made an appointment and went. They asked us for 900 TL examination fee. At that moment, I had a shock and paid. We went to the doctor. The first thing he told us was that you are not your age right now and your eyes are not as good as I can see. He said come after 4 years. I am in tranquility. This is theft, not just deceiving people so that they can enter the cash for commercial purposes only. It was also known to be said on our phone. I want my money back. (Original) Dunya gozu tekefonla arayip. 19 yasinda oldugumu gozumu cizdirmem icin bilgi istedim. Telefonda bilgi veremediklerini doktor ile randevu sonrasi tum bilgileri alabilecegimi soylediler. Ve muayene parasi odenmeyecegini sadece bilgi vereceklerini soylediler. Randevu aldik gittik. Bizden 900 tl muayene parasi istediler. O anda bir sok yasadim ve odedim. Doktorun yanina gittik. Bize soyledigi ilk sey su anda yasiniz uygun degil ve gozunuz gordigum kadar da iyi degil. 4 sene sonra gelin dedi. Saskinlik icindeyim. Sadece ticari amacli para girsin kasaya diye insanlari kandirmaktan birsey degil hirsizlik bu. Telefonactigmizda da soylene bilinirdi. Parami geri istiyorum.

The best eye hospital!!! Especially for premature retinopathy!

I had a surgery in this clinic in Dec2021, called Marcenik if I am not mistaken. I am very satisfied with it, I used to wear glasses since I was six years old. So it was a really big improvement for me. I see world differently. So thankful to the doctors and all staff there. Everyone there are friendly and very responsive. If any inconvenience appears they react very quick. I really felt their effort to make my experience as smooth as possible. So definitely recommend it!

Nice place to be at. Liked theirs coffee machine too. I recommend. Everybody shall go here. 👀

Could be 5 ⭐️ and would be recommended.. Good quality and service but not fair pricing. Turkish pays 10 foreigners pays 30 !! Same service, same doctor, same material. Why 3 times higher? 😔

I am very thankful from Prof. Mehmet Akef Ozdamar, Dr. Muzaffer Ozturk and Ayşe Güneş for their professional behavior, treatment and Hospitality.

I was examined in this hospital 10 years ago. Later I moved to America. My ophthalmologist in America asked for my examination records. I've been writing for days and they never come back. I can't get a record of them that belongs to me!!

Two weeks ago, my father who is 72 years old and for 42 last years he is sugar diabetic having two times insulin injections a day made operation on both eyes. Right eye was almost blind, left hardly sees. Doctor Aylin who has huge experience made successful operations and demonstrated her high level of professionalism. He is good and happy to see the world with better eyes. Nursing in a hospital was very attentive and friendly. Appointed asisstant and translator Bushra did a great job to make our treatment and stay in DunyaGoz Bakirkoy pleasant by solving all our needs in a very quick way. I definitely recommend this hospital and especially Dr. Aylin Ardagil Akçakaya. Thanks a lot!!!

(Translated by Google) A very caring, smiling team ... the doctors are telling, their interest is great and smiling.... I am glad that this is my choice for surgery, thanks to all of them from the surgery team to the patient caregiver... especially dear Hatice Çiftçi and my doctor Haluk Talu... (Original) Gayet ilgili,güleryüzlü bir ekip ...doktorlar anlatiyorlar,ilgileri harika güleryüzlüler....iyiki ameliyat tercihim burası olmuş ameliyat ekibinden hasta bakıcısina kadar hepsine sonsuz teşekkürler...özellikle sevgili Hatice Çiftçi ve doktorum Haluk Talu ya...

(Translated by Google) I went to the hospital for treatment related to my eye examination. The interest and relevance of all the staff from the entrance to the hospital until after the examination made me very happy. The interest and relevance of the security personnel at the exit and entrance of the hospital was excellent, helping us and welcoming us. First of all, I would like to thank the private security staff and all your staff. (Original) Göz muayenem ile alakalı hastaneye tedaviye gittmiştim. Hastane girişinden muayene sonrasına kadar tüm görevlilerin ilgi ve alakaları beni ziyadesiyle mutlu eti. Hastane çıkışı ve girişinde güvenlik personellerinin ilgi ve alakaları yardımcı olmaları ve bizleri karşılamaları mükemmeldi. Sizlerin vasıtası ile öncelikle özel güvenlik çalışanları ve tüm personellerinize teşekkür ediyorum.

(Translated by Google) First of all, I would like to thank all the hospital staff for their understanding of service, approach to the patient and result-oriented treatments, and also to Mr. Guv.Amiri Mustafa for their correct guidance and assistance. I would definitely recommend everyone to go to a hospital for eye ailments. (Original) Öncelikle hizmet anlayışı hastaya yaklaşım şekli ve sonuç odaklı tedavilerinden dolayı tüm hastane çalışanlarına,ayrıca Güv.Amiri mustafa bey'e doğru yönlendirmelerinden ve yardımlarından dolayı çok teşekkür ederim.Göz rahatsızlıkları için kesinlikle herkesin gitmesi gereken bir hastane herkese tavsiye ederim.

Very nice Hospital in eye care (ophtalmo)

Beware travelers, I organized my trip and talked to Elif Dağlı- and when I arrived at the airport at 10:30 PM I had a big surprise: nobody was there to pick me up- Nobody was talking English, French, or Spanish at the hospital. Elif Dagli was nowhere to be found- did not answer phone calls, emails- horrible person and a horrible way to plan everything- I incurred additional cost to get a hotel at the last minute. Next day very nonchalantly- not even apologizing- during our conversation tells me unashamedly if i want to come to the hospital it`s ok if not that`s my choice. These people are not capable to organize an airport transfer let alone operate on someone`s eyes. Incompetence, rudeness, sheer stupidity are things coming up in my interaction with Dunyagoz hospital. To be avoided at any cost

The best eye hospital in Turkey... if you are arab and need help ask for Aisha and she will lead you through everything easily.

(Translated by Google) After my negative evaluation, a lady called and expressed her concerns and gave information. *** When I was talking about the parking problem, THERE IS FREE PARKING SERVICE for customers who do not want to use valet. For your information. *** It's great that they are open to feedback and improvement. Of course, this world does not change my view for Göz Atakoy patient, that is, my opinion that I will not choose it again 😕 (Original) Olumsuz degerlendirmem sonrasi bir hanimefendi arayip uzuntulerini dile getirdi ve bilgilendirmeler yapti. *** otopark ile ilgili sorunu soylefigimde ise, Vale kullanmak istemeyen musterileri icin UCRETSIZ OTOPARK HIZMETI VARMIS. Bilginiz olsun. *** Geri bildirim alip gelisime acik olmalari cok iyi. Tabi bu dunya goz atakoy hast icin gorusumu, yani bir daha tercih etmeyecek olma fikrimi degirtirmiyor 😕

Özel hastane ücretine devlet hastanesi hizmeti almak için ideal. Randevu alıyorsunuz bir saat sıra bekletiyorlar, e o zaman ben neden randevu alıyorum. Kalabalıktan çalışanlar da bezmiş son derece umursamaz davraniyorlar. Covid dönemi bekleme salonu insan dolu. Gercekten çok can sıkıcı.

Professional staff. Great eye-care hospital.

First time here.Wow I'm so speechless to say that i had a great experience from the front to the back. Very short wait time. The girl working today was really nice and helpful. The Dr Ceyhun Arıcı is very nice , very honest and very detailed about my whole exam. Really great experience. I am looking forward to coming back to my next appointment!

Today they did may eye laser surgery they did very quickly also they were very nice doctor I asked question and they answered very well I am very happy today English translator Mr.Besir Dere very helpful for us Thank you everything:)

It is a very good hospital organized, clean and very good doctor, doctor Muzafer is a very professional doctor polite nice corporative

I had retina detachment operation with dr Aylin she’s very professional and kind, speaks multiple languages and always responds to me when I have any questions, she’s an awesome doctor and I highly recommend her for anyone with eye issues

Thank you for you service and accurate, professional behavior one of the rare hospitals in Istanbul that you feel valued