(Translated by Google) There is no telephone service. I have called several times today and the lines are always busy. It is the only Hospital that I have come across with this call reception system. In position 21 waiting to be attended. I do not want to make an appointment with any Specialist, the management I want to do has to go through reception so that the call is diverted to another Service. They are going to force me to move to Barcelona (I live 40km away) because of a procedure that I can resolve over the phone. After 25 'of waiting I am in position 14. (Original) No hay atención telefónica. He llamado varias veces durante el día de hoy y siempre tienen las líneas ocupadas. Es el único Hospital que me he encontrado con este sistema de acogida de llamadas. En la posición 21 esperando para ser atendida. No quiero pedir hora con ningún Especialista, la gestión que quiero hacer tiene que pasar por recepción para que me desvíen la llamada a otro Servicio. Me van a obligar a desplazarme a Barcelona (vivo a 40km) por una gestión que puedo resolver por teléfono. Después de 25' de espera estoy en la posición 14.

(Translated by Google) They always take good care of us and quickly (even in emergencies), and the doctors as well as the entire healthcare team are very affectionate and attentive to the little ones. I can only thank them for the service they give us and go as little as possible to see them. (Original) Siempre nos atienden muy bien y rápido (hasta en urgencias), y los médicos así como todo el equipo sanitario son muy cariñosos y atentos con los más pequeños. Solo puedo dar las gracias por el servicio que nos dan e ir lo menos posible a verlos.

They never answer the phone, so forced to come in person to ask for appointment. Reception are completely overworked and understaffed and therefore burntout so they are rude, impatient and gave us incorrect information, wasting another day of our time. The directors of this hospital are probably some kind of vulture hedge fund squeezing everything cent they can.

Telephone attendance is totally archaic and unacceptable. For a simple question, waiting time is tens of minutes. Line cut upon transfer. Impossible to reach the good department. Many attempts. Shame. Staff friendly and apparently competent though.

One of the worst hospitals in Barça. Went yesterday with my son to emergency. He had an accident in school and needed stiches in his chin. First assistance was great, but later after putting an anestesia cream, the lady doctor who came to put stiches at 14:12 3.02.2023, was horrendous. My 3 year old on was shouting from pain as cream wasn't working, they refuse to put an extra anesthesia, told me off. The same nurse, who attended us before, was so rude. Don't understand how such a heartless doctors can work in kids hospital??? I get that hospitals are busy, but this was unacceptable. And this was through schools mutua. Wish I had gone to local Cap. Disgrace.

(Translated by Google) Unfortunate experience. They do not answer by phone, at different times, days, ... After 2 weeks they respond to the mail, and they do not report well. In short, I met my 2-year-old daughter at 8:30 am without being able to have an analysis when they had told us in writing that there was no problem. With a, I don't know who will have informed you and a sorry, they have enough. Appalling. (Original) Lamentable experiencia. No atienden por teléfoeno, en diferentes horarios, días,... Después de 2 semanas responden al mail, y no informan bien. Resumiendo, me he encontrado a las 8'30h con mi hija de 2 años sin poder hacerse un análisis cuando nos habían dicho por escrito que no había ningún problema. Con un, no sé quien le habrá informado y un lo siento, tienen suficiente. Pésimo.

We were there on a Saturday night in the emergency room and we were very well cared for, everyone was super nice, all the time attentive to the child's condition (10 minutes waiting at reception, but in total, we were there +3 hours). They even called me the following Monday to follow up, which I thought was great! The main mutual insurance companies such as Adeslas and Cigna are accepted. As points to improve: -You could have a cell phone signal when you go down to the emergency rooms (to communicate with the family while we are inside, since they only allow one family member to enter) -It is a bit dangerous to have to go down stairs with a big child in your arms to go to the x-ray.

(Translated by Google) Unfortunately the service they offer, asking for time is of no use. Having time for consultations that serve you 5 minutes you can spend 2 hours quietly. Why do you make an appointment? The kindness of the staff shines by its absence. The quality of care varies greatly depending on the doctor who treats you. (Original) Lamentable el servicio que ofrecen, pedir hora no sirve de nada. Teniendo hora para consultas que te atienden 5 minutos te puedes pasar tranquilamente 2 horas de espera. Para que dais cita previa? La amabilidad de parte del personal brilla por su ausencia. La calidad de la atención varía bastante según que médico te atienda.

(Translated by Google) Horrible experience. Doctors are not professionals. I have taken my son. And an Argentine doctor has treated me and has not sent him medication, he has not even checked my child thoroughly to the contrary. He received humiliating treatment. Not recommended at all. As bad as they are. A patient needs to be treated with dignity. (Original) Horrible experiencia. Los médicos no son profesionales. He llevado a mi hijo. Y un médico argentino me ha atendido y no le ha enviado medicamento ni siquiera ha revisado a mi niño exhaustivamente al contrario. Recibió un trato humillante. Para nada recomendable. Por más malpagados que estén. Un paciente necesita ser atendido con dignidad.

Bad experience. We saw the doctor Fernando de la zerda.

(Translated by Google) IMPOSSIBLE at all to give you an appointment! An hour and a half on the phone (literally) and they end up hanging up on you. The online appointment DOES NOT WORK. You fill in the fields and always, always, you get an error. I am going to have to travel in person to make an appointment for my son. As in the last century. A shame. The doctors are a 10, but the management is NEFASTA. We made a complaint and they have not deigned to respond. (Original) IMPOSIBLE del todo que te den cita! Una hora y media al teléfono (literal) y te acaban colgando. La cita online NO FUNCIONA. Rellenas los campos y siempre, siempre , te da error. Me va a tocar tener que desplazarme presencial para pedir hora para mí hijo. Como en el siglo pasado. Una lastima. Los médicos son un 10, pero la gestión es NEFASTA. Hicimos una queja y ni se han dignado a responder.

(Translated by Google) When we're there, I don't want to look at anything else. The deal with children is great. When you have to make an appointment and you are days away to get it because the online appointment doesn't work and you can be on the phone for hours ... it makes you want to look for another center. They have been with this problem for a long time and if this review is useful ... here it goes! (Original) Cuando estamos allí, no me dan ganas de mirar nada más. El trato con los niños es estupendo. Cuando tienes que pedir cita y estás días para conseguirlo porque la cita online no funciona y al teléfono puedes estar horas... te dan ganas de buscar otro centro. Llevan mucho tiempo con este problema y si esta reseña sirve para algo... ahí va!

We've been to Urgencias/Traumatology 5 times with my children and 4 out of 5 times it was horrible. Badly organized, huge waiting time (last time I had to wait over 80 min even though I had a cita previa). Dr. Oriol Ferràndiz has never been nice to us, he looked like he didn't care about my daughter with her broken leg at all. There are some friendly people working but I've promised to myself to never come back again.

(Translated by Google) More than 50 minutes of waiting. A shame for a children's hospital. Do not go there. Other hospitals that will attend you quickly. (Original) Mas de 50 minutos de espera . Una vergüenza para un hospital de niños . No vayan ahí . Otros hospitales que te irán atender rápido .

(Translated by Google) Of shame Day 12/08/19 at 12:32 p.m. I call the emergency number because my child has a fever and ask the person who answers the phone if there are many people in the emergency room, to assess the possibility of taking my child to the hospital, and this character replies that he cannot give me that information. by phone. Incredible finally there I leave. People without vocation would be better at unemployment and in their little house sleeping (Original) De vergüenza Dia 08/12/19 a las 12.32h Llamo al teléfono de urgencias porque mi niño tiene fiebre y pregunto a la persona que atiende el telefono si hay mucha gente en urgencias, para valorar la posibilidad de llevar a mi hijo al hospital, y esta personaje me responde que no me puede dar esa informacion por telefono. Increible en fin ahi lo dejo. Las personas sin vocacion estarian mejor en el paro y en su casita durmiendo

(Translated by Google) Happy with the hospital, Dr. Siurana charming with babies, super professional and eager to give the best care to her little patients and parents. Thanks Dr.! (Original) Contentos con el hospital, el Dr. Siurana encantador con los bebés, super profesional y con ganas de dar la mejor atención a sus pequeños pacientes y a los padres. ¡Gracias Dr.!

(Translated by Google) To make an appointment by phone is a disaster waiting. You can be more than 10 minutes to the device. Why is there so much waiting list in dentistry in the afternoon? Missing professionals in the afternoon in dentistry. Since it is the schedule that has more demand, it should have more coverage. (Original) Para pedir cita telefónicamente es un desastre la espera. Puedes estar más de 10 minutos al aparato. Porque hay tanta lista de espera en odontología por la tarde? Faltan profesionales por la tarde en odontología. Ya que es el horario que más demanda tiene debería de tener más cobertura.

(Translated by Google) As they say on several sites, the professionals are very good, but to make an appointment, or to be able to talk to them is horrible. I've been trying for three weeks to get an appointment. I have registered to the portal to be able to make an appointment online and there is no way to accept my daughter's registration (even sending the documentation she requests). When I call, more than half an hour and then they hang up! (Original) Tal y como comentan en varios sitios, los profesionales muy bien, pero para pedir cita, o poder hablar con ellos es horrrible. Llevo tres semanas intentando conseguir que me den cita. Me he registrado al portal para poder pedir cita online y no hay manera de acepten el registro de mi hija (incluso mandando la documentación que pide). Cuando llamo, mas de media hora y luego te cuelgan!

(Translated by Google) What about dating, I don't know. You can ask for the application, nobody answers by phone, the web does not allow you to put a username either ???? I just show up there or what? (Original) Que pasa con las citas ,no se. Puede pedir por la aplicación ,por el teléfono nadie contesta ,la web tampoco deja poner nombre de usuario???? Me presento allí sin más o que ?

(Translated by Google) And because I can not put less, my daughter has an appointment tomorrow and I was calling all day and they told me you are the 20th on the waiting list on the 26th, the 18th etc until I leave the phone on speakerphone and more than an hour and half waiting to be taken care of, you have no shame !!!! (Original) Y xq no le puedo poner menos, mi hija tiene cita mañana y estuve llamando durante todo el día y me decían eres el 20 en la lista de espera el 26, el 18 etc hasta q deje el teléfono en altavoz y más de una hora y media esperando a ser atendido, ¡¡¡¡ no tenéis vergüenza !!!!

To ask for an appointment for my son over the web was not possible (They did not recognized my son although I sent all documentation)so I had to make the appointment via phone... a completely a nightmare! I was waiting for 1 hour and 30 minutes to be able to talk to someone...

Un Supermercado, poco profesional y no quiere än que te quedas ahi preguntando preguntas. In and Out y con poco attenti on. We took our daughter here several times, various medics. They want you to leave as fast as possible, not ask any questions even if you have to wait 1 hour after your scheduled follow up visit they want you to leave asap. In the end we made other consultations, turns out the allergy tests they were doing for 2 months were incomplete and lack a key test element. Nurses are great though.

It is incredibly difficult to get an appointment and IMPOSSIBLE to access results for your child. You follow the steps online, call to follow up spend an hour trying to speak to someone), speak with the IT department (as emails are blocked to the said address to register guardians), IT say they have unblocked your email and to set a new password and it's still not available. But what is worse is you wait for weeks for a test for your child and now in our case 3 WEEKS for the follow up appointment. And as explained you can't access the results which of course are in the 'cloud'. Employ more staff and appreciate that this is a children's hospital and these longs waits are agonising for parents and their children!!!!! I'm still waiting for a phone call to resolve this issue. I may as well go to Madrid to see a neurologist and have the results read. 3 weeks what a joke! As the many comments explain, this hospital needs to look at their operations as it is to the detriment of the children they are meant to serve. And it's private. OK! I see you have responded in less than 24 hours! Quicker than getting an appointment. I see PR is favoured over your existing clients. Maybe you can explain your hospitals processes then? Why are we waiting 22 days for the review of a MRI? When STANDARD practise around the world is 7 days? You want to resolve this so it doesn't happen to another family? Why don't you resolve it now? I have the disk with me and I bet I can get an appointment quicker at another children's hospital to read the results. Also it was insisted that we go to Delfos for the MRI when Viladecans is closer because the system is shared and it's easier to retrieve the results? I have very little confidence if something was seriously wrong with my child you would catch it. Because the communications systems are so weak and disordered. And we need to wait over 3 weeks for an appointment to review the test.

It seems to me that they offer a good service and have a clinic within Eixample

(Translated by Google) We went for emergencies, at night. We were attended to at first and wonderfully. During hospitalization, a perfect treatment. They were very kind to me and to my baby, they were professional and also affectionate, which is appreciated in this situation of such importance and vulnerability. The room with the essentials, private bathroom. Comfortable bed. I am very grateful to them. (Original) Fuimos por urgencias, de noche. Nos atendieron a la primera y de maravilla. Durante la hospitalitzación, un trato perfecto. Muy amables conmigo y con mi bebé demostraron ser profesionales y además, cariñosos, cosa que se agradece en esa situación de tal importancia y vulnerabilidad. La habitación con lo indispensable, baño privado. Cama cómoda. Les estoy muy agradecida.

(Translated by Google) Unfortunately my last visit in the emergency department. We came with a report from our pediatrician for an emergency radiography. And before we saw a dr. that to be a pediatrician, he has much to be desired. In the end we get the radiography ... Surprise! They make me undress my baby, and he takes a hell of it. He cried what is not written. He's a baby, they can't separate him like that from his mother in a dark place (Original) Lamentable mi última visita en urgèncias. Veniamos con un informe de nuestra pediatra para una radiografia de urgència. Y antes nos visió un dr. que para ser pediatra, tiene mucho que desear. Al final conseguimos la radiografia... Sorpresa!!! Me hacen desnudar a mi bebe, y se lo lleva un infermero. Lloró lo que no està escrito. És un bebe, no lo pueden separar así de su madre en un sitio oscuro

(Translated by Google) We went this afternoon with my 3 year old daughter and the treatment from the doctor was disastrous. The vet has more empathy for my dog ​​than the pediatrician with the girl. In addition, I arrive home and the report states that he has done a full scan and is not true. (Original) Hem anat aquesta tarda amb la meva filla de 3 anys i el tracte per part del metge ha estat nefast. El veterinari té més empatía pel meu gos que el pediatra amb la nena. A més arribo a casa i a l’informe deixa constància de que li ha fet exploració complerta i no és cert.

(Translated by Google) 35 minutes hung up on the phone without talking to the laboratory. Frustrating (Original) 35 minutos colgado al teléfono sin llegar a hablar con el laboratorio. Frustrante

(Translated by Google) The specialists are very good, but it is very difficult to catch the appointment, you can spend hours on the phone without result, dialing the area, saying the name of the doctor to the operator but again they divert you and you continue waiting without result (Original) Los especialistas son muy buenos, pero es muy difícil pillar la cita, puedes estar horas al teléfono sin resultado, marcando la área, diciendo el nombre de la doctora a la operadora pero otra vez te desvían y sigues esperando sin resultado

(Translated by Google) This is not a criticism of the center or doctors, it is only for the call center. Today from 20:30 calling for 40 minutes and without answer, waiting all the time. The Hospital is very good and the doctors are very friendly and professional. (Original) Esto no es una crítica hacia el centro o médicos, es solo para el call-center. Hoy desde las 20:30 llamando durante 40 minutos y sin respuesta, en espera todo el rato. El Hospital esta muy bien y los doctores son muy amables y profesionales.

(Translated by Google) Last Saturday I was with my 10 year old daughter from 12:20 a.m. to 2:40 p.m., more than two hours of waiting. On top of the person who was at the second floor desk, it was very unappreciative and unfriendly, I only asked if we had a lot of time to wait and very unpleasantly he told me that I could not inform all the families of the waiting time , that was when we had an hour only! An hour and twenty later they attended us, and the pediatrician of 10! A great professional and very pleasant !!! (Original) El dissabte passat vaig estar amb la meva filla de 10 anys desde les 12:20 del matí fins les 14:40, més de dues hores d'espera. A sobre la persona que atenia al mostrador de la segona planta, va ser molt desagrable i antipàtica,sols li vaig preguntar si teníem molt temps d'espera i molt desagradablement em va dir que no podia informar a totes les famílies del temps d'espera, això va ser quan ja portàvem una hora tan sols!!!. Una hora i vint més tard ens van atendre, i la pediatra de 10!!Una gran professional i molt agradable!!!

(Translated by Google) I had seen the bad reviews but decided to give a vote of confidence to see how it was. The emergency and pediatric service seemed perfect to me. Better than in the public sector, it seems to me. Super fast and quality care of my child. He had a fever and they looked at everything. Blood tests, urine tests, ears, throat, ... They also gave me quite good recommendations. Recommended. (Original) Había visto las malas reseñas pero decidí dar un voto de confianza para ver qué tal era. Me ha parecido todo perfecto el servicio urgencias y pediatría. Mejor que en el sector público, me parece a mí. Atención de mi niño super rápida y de calidad. Tenía fiebre y le miraron todo. Analíticas de sangre, analíticas de orina, los oídos, la garganta, ... Además me dieron recomendaciones bastantes buenas. Recomendables.

(Translated by Google) The doctors will be very good, I don't doubt it, but since it is impossible to contact them, it is difficult to know ... Neither by mail, nor by phone (I don't know how many times I've called already) and it doesn't matter what specialty, they don't answer. Above they tell you to send an email. For what? if they don't answer !! I have sent countless emails and they ignore you. The app does not work, they do not validate the child (to make an appointment I had to request it for myself, you see ...) and it is impossible to do anything. It had always been the best of Barcelona for me, but what a fabric with the change ... (Original) Los médicos serán muy buenos , no lo dudo, pero como es imposible contactar con ellos, pues es dificil saberlo... Ni por mail, ni por teléfono (no sé ni cuantas veces he llamado ya) y da igual la especialidad, no atienden. Encima te dicen que envíes un mail. Para qué? si no contestan!! He enviado infinidad de emails y te ignoran. La app no funciona, no validan al menor (para pedir cita tuve que pedirla para mí, ya ves...) y es imposible hacer nada. Siempre había sido de lo mejor de Barcelona para mí, pero vaya tela con el cambio...

(Translated by Google) It's horrible to call on the phone to make an appointment, you spend at least half an hour to get an appointment for one of the children, the app is even worse because you cannot make an appointment for the two children, it is a total disaster, now it does not work and you They say to call, but if they don't pick up the phone like who says! in terms of doctors, that's fine, but just because of the phone and making appointments through the app, I'm considering changing the children of doctors. (Original) Es horroroso el llamar por teléfono para pedir cita, te tiras media hora como mínimo para que te den cita para alguno de los niños, la app es aún peor porque no puedes coger cita para los dos niños total un desastre, ahora ni funciona y te dicen que llames, pero si no te cogen el teléfono como quién dice!en cuanto a médicos muy bien, pero solo por el tema del teléfono y pedir las citas por la app me estoy planteando el cambiar a los niños de médicos.

(Translated by Google) They give us number 19 on the list, after being on the phone for 45 minutes a telephone operator gets on, they pass us to another line they have 30 minutes and suddenly the line is cut off and we start over. A shame for an entity with the Hospital del Nen de Barcelona. (Original) Nos dan el numero 19 en lista , despues de estar 45 minutos al telefono se pone una telefonista , nos pasan con a otra linea nos tienen 30 minutos y de pronto se corta la linea y vuelta a empezar. Una verguenza para una entidad con el Hospital del Nen de Barcelona.

(Translated by Google) A week trying to make an appointment, waiting for each call an average of an hour. Having pressed that they pass with a dept. when they answer they tell me that they pass me on with him and he cuts himself, always. And by web I have asked to load data of my daughter and waiting. The kindness and good work of the department. odonto is charged with these performances. I already consider it impossible, I will have to move to the center. (Original) Una semana intentando coger cita, esperando cada llamada una media de una hora. Habiendo pulsado que pasen con un dpto. cuando contestan me dicen que me pasan con él y se corta, siempre. Y por web he pedido cargar datos de mi hija y esperando. La amabilidad y buen hacer del dpto. de odonto se lo cargan con estas actuaciones. Ya lo doy por imposible, tendré que desplazarme al centro.

(Translated by Google) It is the worst service, I have ever seen in my life. Zero professionalism. (Original) Es el peor servicio, que he visto en mi vida. Profesionalidad zero.

(Translated by Google) They are not ashamed. You call to ask for an appointment and you are assigned a position, it's 10 o'clock and I decide to wait, after 2 hours I go for position 2, and now I say yes I wait, sure. Well after more than 2 and a half hours I decided to hang up, I couldn’t stand the wait any longer. Who controls this? Health should close the "bar". (Original) No tenen vergonya. Truques per demanar hora i t'assignen una posició, em toca la 10 i decideixo esperar, després de 2 hores ja vaig per la posició 2, i dic ara sí que espero, segur. Doncs després de més de 2 hores i mitja vaig decidir penjar, no podia aguantar més l'espera. Això qui ho controla? Sanitat hauria de tancar-lis el "xiringuito".

(Translated by Google) I asked for a visit on the 23rd for otorhinolaryngology, they told me that they gave me an hour for December 3. As I have not received a reminder message of the visit, I call to make sure and after being 1 hour and a half on the phone waiting for someone to attend me, They tell me that the appointment does not appear in the system but that it saves me another hour later. It is a shame the lack of control and the few personnel there are to answer calls in the heat of a covid situation and taking into account that on the web you cannot make an appointment either. Terrible service. I hope that my son will be seen tomorrow since I have been treating him with a few drops for 4 days for the visit they confirmed. (Original) Pedí visita el dia 23 para otorrinolaringología, me comentaron que me daban hora para el dia 3 de diciembre .Como no he recibido mensaje recordatorio de la visita llamo para asegurarme y después de estar 1 hora y media al teléfono esperando a que me atienda alguien,me dicen que no sale la cita en el sistema pero que me guarda otra hora mas tarde. Es una vergüenza el descontrol y el poco personal que hay para atender las llamadas en plena situación por covid y teniendo en cuenta que en la web tampoco se puede pedir cita. Un servicio pésimo. Espero que mañana atiendan a mi hijo ya que lo estoy tratando con unas gotas desde hace 4 días para la visita que me confirmaron.

(Translated by Google) It is totally impossible to make an appointment for ophthalmology, let's see if they listen to me around here, please it's very urgent !!!, I have called, I have sent emails, I have made complaints, I have tried to make an appointment online that does not work, if not If it were because my daughter's record is here, I would go to another center. It is one thing to take all the necessary measures for the covid issue but another is to leave children unattended. (Original) Es totalmente imposible pedir cita para oftalmología, a ver si por aquí si me hacen caso, por favor es muy urgente!!!, he llamado, he mandado correos, he puesto quejas, he intentado pedir cita por internet que no funciona, si no fuera porque el historial de mi hija esta aquí, me iría a otro centro. Una cosa es tomar todas las medidas necesarias por el tema covid pero otra es dejar a los niños desatendidos.

Practically zero covid precautions in place. Children with coughs mixed with those with injuries. No circuit, very poor ventilation and no spacing between people, no use of medical masks for visitors just cloth masks. Makes visiting dangerous.

Nobody seems to pick up the call.....it's saddening to see a hospital with such a hopeless response

Dental treatment was adequate but many of the staff show cero empathy with the kids. I can only describe some of them as mean. The setup is like a factory line. I usually love efficiency so that's right up my alley but I do expect a minimum understanding of the fair and pain children might experience in these situations. We changed to a pleasant place that my child likes going to where she gets the same dental treatment for a similar price. (The dentist responsible for my daughter was actually nice but there were too many interactions with those that were not)

45 min waiting to have answer over the phone, and… it was not possible!!!! Very poor service to get a simple medical appointment

We have gone to do an analysis and they have treated us excellent, thank you very much

Horrible experience. I had been waiting for two months for an appointment with "according to them" one of the best ENT specialists. I have moved more than an hour from where I live. Hour and a half of waiting. The very small room, people standing and even on the floor until their turn came. You know that my visit lasted, 5 minutes, you know that he told me to make an appointment to go again that he wants to do a test (I have already brought him the results from the hospital in a nearby town). Obviously I have not made an appointment for any more tests. Then I went to the dental emergency because my baby was complaining of mouth pain, answer? There is a long wait and if you have to do any treatment you have to pay for it. Awful. I'm not going anymore.

(Translated by Google) Unfortunately the telephone service! When my call came in I was in position 16 and there are already more than two hours of waiting !!! (See photo) Using the website for visits is a lottery, in the specialty I am looking for there are 7 doctors, but you can only book with two of them, one for a month and the other for a month and a half. Tremendous! In the voicemail of the answering machine they give the option to leave a message, but how can I trust a message in an answering machine if they take so long to answer! If it could it would give 0 stars. I am not reviewing personal care or the quality of doctors. (Original) Lamentable la atención telefónica! Cuando entró mi llamada yo estaba en la posición 16 y ya van más de dos horas de espera!!! (Mirar foto) Usar la web para visitas es una lotería, en la especialidad que busco hay 7 médicos, pero solo se puede reservar con dos de ellos, uno para dentro de un mes y el otro un mes y medio. Tremendo! En la locución del contestador dan la opción a dejar un mensaje, pero cómo me voy a fiar de un mensaje en un contestador si tardan tanto en contestar! Si se pudiera daría 0 estrellas. No estoy opinando de la atención personal ni la calidad de médicos.

(Translated by Google) The service with the perfect pediatric dentist !!! The patient care service to request a nefarious appointment, the web does not work and when you call by phone they do not answer you, from the outset whenever I have called I have entered position 13 twice I have left a message and they have not called me, I think that in a week they have had plenty of time. Today I decide to wait to see what happens, when I talk to the operator after more than 20 minutes, your answer is "one moment please" after 20 more minutes I am tired, gentlemen, if you do not know how to manage the customer service, please change managers will do better. By the way I am not from any mutual I am 100% private. (Original) El servicio con la odontopediatra perfecto!!! El servicio de atención al paciente para solicitar cita nefasto, la web no funciona y cuando llamas por teléfono no te atienden, de entrada siempre que he llamado he entrado en la posición 13 en dos ocasiones he dejado mensaje y no me han llamado, yo creo que en una semana han tenido tiempo de sobra. Hoy decido esperar a ver que pasa, cuando hablo con la operadora después de más de 20 minutos su contestación es "un momento por favor" después de 20 minutos más me he cansado, señores si no saben gestionar el trato de atención al cliente por favor cambien de responsable les irá mejor. Por cierto no soy de ninguna mutua soy 100% privado.

(Translated by Google) Regrettable and desperate telephone attention. Waiting for turns and when it is your turn after a long time, they answer you to wait a moment and leave you hanging on the phone indefinitely in Dental Area. Two hours like that. Not a star. Very bad. (Original) Atención telefónica lamentable y desesperante. Esperando turnos y cuando te toca después de bastante tiempo, te contestan que espere un momento y te dejan colgada al teléfono indefinidamente en Área Dental. Dos horas así. Ni una estrella. Muy mal.

(Translated by Google) The face-to-face attention is good, but the telephone service is a shame, they tell you to call a month before to make the appointment with the specialist, and when you call they refer you to the specialist but without any response; I have been trying to contact for almost an hour on the phone for several days, and nothing ... ???‍♀️??‍♀️??‍♀️??‍♀️??‍♀️??‍♀️ (Original) La atención presencial bien, pero la atención telefónica una vergüenza, te dicen que llames un mes antes para hacer la cita con el especialista, y cuando llamas te remiten al especialista pero sin respuesta alguna; llevo varios días tratando de contactar casi una hora pegada al teléfono, y nada... ???‍♀️??‍♀️??‍♀️??‍♀️??‍♀️??‍♀️

(Translated by Google) I have been a week and trying to talk to the dental area service. And from position 13 on the phone until they pick it up, 1:15 goes by and when you can talk to the teleoperator, it happens to you with the dental department and they hang up on you. I have left messages to call you and it is an impossible mission. I will have to change dentist (Original) He estado una semana y intentando hablar con el servicio de área dental. Y de la posición 13 de teléfono hasta que te lo cogen pasa 1:15 y cuando consigues hablar con la tele operadora, te pasa con departamento de área dental y te cuelgan. He dejado mensajes para que te llamen y es misión imposible. Tendré que cambiar de dentista

(Translated by Google) I have been calling for weeks to make an appointment for my son in child psychiatry and when I tell them that I am from mutual Nara they tell me to call me and they never call. In addition, mutual Nara within her mini core program is the only child psychiatrist who has a medical chart. Today I have sent an email I have passed my data and others and they answered me well. But when I told them it was mutual, Nara never heard from them again. Apparently this hospital does not serve certain clients. (Original) Llevo llamando hace semanas para pedir cita para mi hijo en psiquiatría infantil y cuando les digo que soy de mutua Nara me dicen que me llamaran y nunca llaman. Además mutua Nara dentro de su programa mini core es el único psiquiatra infantil que tiene cuadro médico. Hoy he enviado un correo he pasado mis datos y demas y que bien me contestaron. Pero cuando les fíjese que era de mutua Nara nunca más supe de ellos. Al parecer este hospital no atiende a determinados clientes.

(Translated by Google) It has the worst switchboard service I've seen in my life, to arrange a visit you need more than two waiting goals, it's embarrassing (Original) Tiene el peor servicio de centralita que he visto en mi vida, para concertar una visita necesitas más de dos goras de espera, es vergonzoso

(Translated by Google) Too much timeout. ... 25 minutes for triage later. Then 1 hour and 20 minutes for the pediatrician to attend you (Janzeth Rodríguez Herrera, little patience. Having had to wait so long to be treated in an unprofessional way with comments that I was tired because I was in a hurry to finish the consultation. The consultation time 5 minutes !!!! (Original) Demasiado tiempo de espera. ...25 minutos para el triaje luego. Luego 1 hora y 20 minutos para que te atienda la pediatra (Janzeth Rodríguez Herrera, poca paciencia . Haber tenido que esperar tanto para ser atendido de una forma poca profesional con comentarios de que estaba cansada pues tenía mucha prisa por terminar la consulta. El tiempo de la consulta 5 minutos!!!!

(Translated by Google) I have taken my son since I was 2 years old to this hospital, now it is going to be 12 years, I can not complain of bad attention, if it is true that in traumatology we have had to wait more than 1 hour on some occasion, but also at some time the appointment has gone very fast or in the emergency room they have treated us quickly, that's like everything, sometimes it goes fast and sometimes not, I find good professionals and if I have been going to this hospital for 10 years it is because it gives me confidence, I have just had a baby and I'm taking him to this hospital too, Dr Reyes seems to me a good professional. (Original) Llevo a mi hijo desde que tenía 2 años a este hospital, ahora va hacer 12 años, no puedo quejarme de mala atención, si es verdad que en traumatología nos ha tocado esperar más de 1 hora en alguna ocasión, pero también en algún momento la cita ha ido muy rápido o en urgencias nos han atendido rápido, eso es como todo , unas veces va rápido y otras no , encuentro buenos profesionales y si llevo 10 años acudiendo a este hospital es porq me da confianza, recién he tenido un bebé y lo estoy llevando también a este hospital, el Dr Reyes me parece buen profesional.

(Translated by Google) A 10 for Hospital dels nens, especially the care received by our pediatrician Doctor Reyes, and other doctors who treated our daughter. Thanks to her professionalism and rapid diagnosis, our little girl is healthy and saved. Thank you very much for everything, we will always be grateful. (Original) Un 10 para el Hospital dels nens, sobre todo la atención recibida por nuestro pediatra Doctor Reyes, y demás doctores que trataron a nuestra hija. Gracias a su profesionalidad y rápido diagnóstico nuestra pequeñita está sana y salva. Muchisimas gracias por todo, les estaremos siempre agradecidos.

(Translated by Google) We have been in the emergency room several times, they have a very good treatment, the diagnosis has not been correct but it has been possible to solve it, yesterday they operated our daughter in ophthalmogia and were tremendously human, kind and with what dedication they treat the children, thanks empathize with the family at those times, even if the operation does not have a great risk. riesgoriesggracsiemptemes by the ruyoss (Original) Hemos estado varias veces en urgencias, tienen muy buen trato, alguna vez no ha sido correcto el diagnóstico pero se ha podido solucionar, ayer operaron a nuestra hija en oftalmogia y fueron tremendamente humanos, amables y con que dedicación tratan a los niños, gracias por empatizar con la familia en esos momentos, aunque la operación no tenga un gran riesgo. riesgoriesggracsiemptemes por los ruyoss

(Translated by Google) great (Original) genial

(Translated by Google) Terrible attention at reception, we have felt mistreated by the receptionist of the 4th floor, lack of education, empathy and sensitivity. Absolute tyranny all because we wanted to enter both parents to understand the diagnosis and talk with the doctor, ask yourself that 1000 people can enter a theater and two parents who suffer for the health of their child cannot enter the consultation? So why do we wear a mask? People like that, who do not even know how to say hello, should not work in front of the public and even less in a hospital where people go who have enough difficulties to aggravate the situation. In addition, the place is very sober, they could decorate it thinking of children, it seems that here children and their families are not the priority, we will not return! (Original) Pésima atención en recepción, nos hemos sentido maltratados por la recepcionista de la 4Planta, falta de educación, empatía i sensibilidad. Tiranía absoluta todo porque queríamos entrar ambos padres para entender el diagnóstico y hablar con la doctora, cuestionense que se puede entrar 1000 persona en un teatro y no se puede entrar dos padres que sufren por la salud de su hijo en la consulta? entonces por qué llevamos mascarilla? personas así, que no saben ni saludar, no deberían trabajar de cara al público y menos en un hospital donde acuden personas que bastantes dificultades pasan como para agravar les la situación. Además el sitio es muy sobrio, podrían decorarlo pensando en los niños, parece que aquí los niños y sus familias no son la prioridad, no volveremos!

(Translated by Google) The professionals are 10 but the telephone attention is terrible ... a shame that a center like this has this bad management to be able to meet or speak with whoever is needed at that time. At 1:30 am on the phone so I can't talk to anyone ... it's horrible. Either one leaves personally or here they take care of you or manage the needs of the patient. I find it shameful and more so in the current situation in which we live. I really think they should consider an improvement on this topic. (Original) Los profesionales son de 10 pero la atencion telefonica es pesima..una verguenza que un centro como este tenga esta mala gestion para poder cita o hablar con quien se precise en ese momento. MAa de 1.30h al tenefono para no conseguir hablar con nadie..es horrible. O se va uno personalmente o aqui te atiende ni gestionan las necesidades del paciente. Me parece vergonzoso y mas en la situacion actual en la que vivimos. Realmente creo que deberian plantearse una mejora en este tema.

(Translated by Google) It is incredible that it is impossible to contact the dentistry area to make an appointment, it is not possible online, they do not respond by mail and by phone after being on hold for up to an hour, they end up hanging. I see that it is a general problem from what I read in other comments and you do not solve it, you are giving a poor service. It is not normal that I have 3 emails and infinite calls for a little over a month and have not been able to contact. (Original) Es increíble que sea imposible contactar con el área de odontología para concertar una cita, por internet no se puede, por mail no responden y por teléfono después de estar en espera hasta incluso una hora, terminan colgado. Veo que es un problema generalizado por lo que leo en otros comentarios y no lo solucionáis, estáis dando un servicio deficiente. No es normal que lleve 3 emails e infinitas llamadas desde hace algo más de un mes y no haya podido contactar.

(Translated by Google) Good deal (Original) Bon tracte

(Translated by Google) Two hours waiting in the emergency room. The order of shifts is not respected. There are only two pediatricians, they start chatting with the nurses while the patients wait ... Suddenly, one of them gets up and leaves and the waiting room is still full. Terrible private service. (Original) Dos horas esperando en urgencias. No se respeta el orden de los turnos. Sólo hay dos pediatras, se ponen a charlar con las enfermeras mientras los pacientes esperan... De pronto, una se levanta y se va y la sala de espera sigue llena. Pésimo servicio privado.

(Translated by Google) Telephone support is a disaster. 40 minutes of waiting and when they finally answer the call, they "transfer" the call and it is as if they hung up on you because you never speak to anyone else. (Original) La atención telefónica es un desastre. 40 minutos de espera y cuando por fin te contestan la llamada, te “transfieren” la llamada y es como si te colgaran porque jamas hablas con nadie más.

(Translated by Google) A shame, after waiting 1:30 hours in line to be answered on the phone, a receptionist tells me that I call at the wrong time for first visits, I tell her that after waiting for so long to be answered, I hope she gives me appointment, because he tells me to wait a moment, puts me on hold again and gives me a recording that calls at another time, (Original) Una vergüenza, después de estar 1:30 horas esperando en cola para que me atiendan al teléfono, una recepcionista me dice que llamo en mal momento para primeras visitas, le digo que después de tanto tiempo esperando a que me atiendan, espero que me de cita, pues me dice que espere un momento, me pone en espera otra vez y me pone una grabación que llame en otro horario,

(Translated by Google) Wait on the phone 1 hour 50 min. The receptionist does not know anything about those who are asked. They have taken away my access to all the information of my two children. They don't give me new keys. In case of new access, the medical history is not recovered. An unacceptable disaster for the pediatric sector. (Original) Espera al teléfono 1 hora 50 min. La recepcionista no sabe nada de los que se le pregunta. Me han quitado el acceso a toda la información de mis dos hijos. No me.dan nuevas claves. En caso de nuevo acceso, no se recupera el historial medico. Un desastre inadmisible para el sector pediátrico.

(Translated by Google) RESET PASSWORD AT WEBSITE IS NOT WORKING .... IF THE PASSWORD RESET SYSTEM DOES NOT WORK, IT IS IMPOSSIBLE TO MAKE AN APPOINTMENT, THEY SENT IT 4 TIMES AND THE RESET PASSWORD THAT THEY SENT DOES NOT WORK. .... gREAT! : / (Original) RESET PASSWORD AT WEBSITE IS NOT WORKING .... SI NO FUNCIONA EL SISTEMA DE RESET DE CONTRASEÑA ES IMPOSIBLE SACAR CITA , ME LO ENVIARON 4 VECES Y LA CONTRASEÑA DE RESET QUE ELLOS MISMOS ENVIAN NO FUNCIONA. .... gREAT ! :/

(Translated by Google) The care with the children is wonderful and professional, of course only if you can get an appointment because online is impossible and by phone mission impossible too. (Original) La atención con los niños estupendo y profesional, claro sólo sí se puede conseguir una cita porque online es imposible y por teléfono misión imposible también.

(Translated by Google) Hospital with very professional people, unbeatable treatment of my baby, kind, delicate, understanding, we are without a doubt a great hospital with great professionals without a doubt I remain calm knowing that my daughter is cared for by people like that. (Original) Hospital con gente muy profesional trato inmejorable a mi bebé, amables, delicados, comprensivos, vamos sin duda un gran hospital con grandes profesionales sin duda me quedo tranquila sabiendo que mi hija está atendida por gente así.

(Translated by Google) Bad attention to make an appointment, you call, they put a recording, you select what you need in my dental area, they put another recording they tell you what position you are in 8,9,10 you wait, the operator asks you what you want, a review you It says it happened to you, they put another recording saying all the operators are busy and it won't happen from there you can spend an hour waiting it's a shame that a private hospital does not provide more means of attention and then the online appointment you have to associate my son and nothing more than a week waiting to associate and I keep waiting for what was said poor quality for a private center (Original) Mala atención para pedir cita llamas,te ponen una grabación , seleccionas lo que necesitas en mi caso área dental ,te ponen otra grabación te dicen en que posición estás 8,9,10 esperas, sale la operadora te pregunta que deseás , una revisión te dice te paso , te ponen otra grabación diciendo todos los operadores están ocupados y ya no paso de ahí te puedes tirar una hora esperando es una vergüenza que un hospital privado no ponga más medios de atención y luego la cita online tienes que asociar a mi hijo y nada más de una semana esperando asociar y sigo esperando lo dicho mala calidad para un centro privado

Very long waiting hours in the emergency. If you have something urgent, I recommend going someplace else. We had to wait more than 1h the last two times we came with our son.

Much to improve, we went to San Joan de Deu

Don’t go to this hospital it is one of the worst hospitals in Barcelona, they can make you wait 2-3 hours in the emergency room.

Every time I bring my son here (having made an appointment before) I spend more than one hour doing the line. Why do you make people make an appointment if later you will attend them this way??? I have a lot of work to do so I literally lose time and money every time I bring him here. These people have no compassion. And it is really sad, when being a doctor you don’t understand that the smallest child is the more priority he gets.

The cardiology DOCTOR is a charm. My son had to have an echocardio and he was afraid, he could cry. The doctor printed him a drawing of Spiderman and another of Chase and inflated a glove, tickled him and farted him all the time so that he would be calm. The BOX where he served us is large, but there is a lack of privacy. In the next wall there was an open piece and you could hear everything that was happening in the next box. The WAITING ROOM surprises you in a bad way. A mega-huge room, a hospital dedicated to children and not a single table or area with games or books, INCREDIBLE.

They have the worst telephone service

Those who are at the External Consultation III reception in the afternoon do not feel like working or are useless. I speak from the experience of many times that I have gone this 2024. They are not there for you, they make mistakes, when it is your turn they tell you to wait for the colleague who is the one who takes it... On top of that, the phone, forget about them picking it up , you always end up referred to an operator switchboard, I don't know why they have a phone. And the operators gave me an email from this reception to see if they would answer me, and who answered? Perry the Platypus. If there is any boss who reads this please, at the very least, call attention because these people really devalue the hospital in terms of customer service, what a shame because they are the first face we see when we enter...

We have been waiting for more than 2 hours with a 13-month-old girl who has difficulty breathing, this is disappointing! I come from 50km from Barcelona because in principle this is a hospital dedicated exclusively to children and effective and I find this.... older children entering earlier and my daughter having difficulty breathing waiting 2 hours in the room. This is not even half normal. For people who live outside of Barcelona and even those who live in Barcelona, ​​do not bother coming to this emergency hospital since you are going to find all this or more.

Great staff and good facilities. Has improved over the last 20 years.

Very helpful and professional. Clinic clean.

Worst place I've ever taken my kid to. "Private" emergency paediatric and be doctor was horrible to my child and that was after we waited nearly and hour to see him.

1,5 hours in emergency waiting, then no tests, no diagnosis, no treatment. 9 month old son is feeling worse and still having trouble breathing.

A hospital is always important, but the service and waiting times CAN be horrible here, yet it's clean which is great

Hem anat a l' Hospital de Nens en dos especialitats: otorrino i endocrinologia. El servei d'otorrino correcte, i la seva recepció molt bona. En el cas d'endocrinologia els metges bastant correctes i en canvi la recepció un desastre. Per concertar visita ho he de fer a través de correu electrònic, i la resposta arriba 4 dies després. L'endocrina et diu que agafis visita de control per al cap de tres mesos (estem a maig) i que ho facis al juny. Contactes al juny i et diuen que per visites del setembre has d'esperar a l'agost per concertar-la. Contactes a l'agost i et diuen que l'endocrina té l'agenda plena setembre i octubre, i que contactis a mitjans de setembre per agafar cita al novembre. Això ha estat l'últim que ens ha succeït després de tot un seguit d'errors per part de la seva administració, per tal que fessin unes proves a la meva filla, que per fi vam aconseguir fer al mes de maig. En fi, ens hem cansat, canviem de clínica.

(Translated by Google) I have been going since I was very little and they have always been somewhat rare and at the same time unprofessional in terms of dentists. As far as waiting is concerned, it is very slow and poorly organized, with children entering earlier with consultations later than your time. (Original) Llevo yendo desde bien pequeño y siempre han sido un tanto raros y a vezes poco profesionales en tema de los dentistas. En lo que es la espera, es muy lenta y poco organizada, entrando antes niños con consultas más tardes a las de tu hora.

Fui para revision y vacunas de los 11 meses, mi pediatra habitual estaba de vacaciones asi que me atendio otro, un pediatra sin vocacion. Su concepto de revision fue apuntar el peso y altura que la enfermera tomó y luego preguntarme si el niño estaba sano. ¿Hola? Usted es el pediatra. Calentito se lo llevo porque al bebe ni lo miro. Una verguenza trabajar en Pediatria y que no te guste lo que haces. Dr. d la Z.

(Translated by Google) Every time you call you are in position number eight, you call again and go up to 11 so two hours on the phone so that in the end they do not answer you (Original) Cada vez que llamas estás en la posición número ocho, Vuelves a llamar y subes a la 11 así dos horas de Teléfono para que al final no te atiendan

(Translated by Google) They have attended me very fast, very happy (Original) Me han atendido rapidísimo, muy contenta

(Translated by Google) They have attended us super fast and very friendly. Nens Hospital is a safe bet to go with the children. We have been attended by: Dr Akel; a charming nurse, and in the same way, a very loving boy. It is comforting to find such competent people. Thank you (Original) Nos han atendido súper rápido y muy amables. Hospital de nens es una apuesta segura para ir con los niñ@s. Nos ha atendido: el Dr Akel; un enfermero encantador, y en rayos lo mismo, un chico muy cariñoso. Consuela poder encontrar a gente tan competente. Gracias

(Translated by Google) I without any complaints. They serve you quickly and satisfactorily (Original) Yo sin quejas algunos. Te atienden rapido y satisfactoriamente

Great doctors in Pediatric. Attentive to details. Very helpful.

(Translated by Google) Good attention. Agile and serious. i highly recommend it (Original) Buena atención .ágil y serio . lo recomiendo mucho

(Translated by Google) Today we have called the hospital to make a consultation and we have ended up doing telemedicine !! Thanks to the patience and affection of Meritxell who helped us make the registration and to Dr. Valls for the attention! It is a great hospital and has great professionals. Thank you so much for helping patients in these difficult times. We will repeat! (Original) Hoy hemos llamado al hospital para hacer una consulta y hemos acabado haciendo telemedicina!! Gracias a la paciencia y el afecto de Meritxell que nos ayudado hacer el registro y a la Dra Valls por la atención! Es un gran hospital y tiene grandes profesionales. Inmensas gracias por ayudar a los pacientes en estos momentos tan duros. Repetiremos!

(Translated by Google) I can only say good things ... in particular from the endocrine and diabetes education team. We debuted my son's diabetes at this hospital, with all the insecurity, indignation and pain of knowing that my 6-year-old son was diagnosed with an autoimmune disease and for life ... and if it had not been for the professionalism by Sara Casals (educator) and Bosch zelmira (endocrine), we would have been emotionally distracted and lost in learning about this disease. I recommend to all these great professionals who, if necessary, make long visits to be able to attend to us with total quality and treat us as people. Thank you very much. We will always have you in our hearts. (Original) Nomes puc dir coses bones....en concret de l'equip de endocrins i educadores en diabetis. Vam debutar la diabetis del meu fill en aquest hospital, amb tota la inseguretat, indignacio i pena de saber que li diagnosticavan al meu fill de 6 anys una malaltia autoinmune i per tota la vida...i si no hagues estat per la gran professionalitat de la Sara Casals (educadora) i la zelmira Bosch (endocrina) haguessim quedat enfosats emocionalment i perduts en l'aprenentatge que suposa aquesta malaltia. Li recomano a tothom aquestes grans professionals que, si fa falta, fan llargues visites per poder atendre'ns amb total qualitat i ens tracten com a persones. Moltissimes gràcies. Sempre us tindrem en el nostre cor.

(Translated by Google) We successfully used the pneumology service for two years, despite some long free wait. The treatment was comprehensive, kind and reassuring. Then we have been attended to dentistry and ophthalmology also without incident. Telephonically, it was even harder and harder, yes. Today 11/3/20 we had to spend almost two and a half hours (from 16.35 to 19 h) in traumatology for a capsulitis because the service did not start until 17 h, with the room full and more than one family losing patience, but not composure. (Original) Vam utilitzar durant dos anys el servei de pneumologia de manera satisfactòria, tot i alguna espera gratuïtament llarga. El tracte mèdic fou complet, amable i tranquil·litzador. Després ens han atès a odontologia i oftalmologia també sense incidències. Telefònicament era tot més difícil i feixuc, això sí. Avui 11/3/20 hem hagut d'estar gairebé dues hores i mitja (de les 16.35 a les 19 h) a traumatologia per una capsulitis perquè el servei no començava fins les 17 h, amb la sala plena i més d'una família perdent la paciència, però no la compostura.

(Translated by Google) The staff of all specialties but especially the otolaryngologist are excellent professionals. The nurses / administrators who quote you and inform you are lovely, friendly and very helpful. It is fortunate that there are so many professional people for the public. Congratulations girls! (Original) El personal de totes les especialitats però especialment el d'otorrinolaringologia són excel.lents professionals. Les infermeres/administratives que et citen i t'informen són encantadores, amables i molt servicials. Una sort que hi hagi gent tant professional de cara al públic. Felicitats noies!

great team and helped so much

(Translated by Google) Please pay attention by phone (Original) Arregleu l’atenció per telèfon siusplau

(Translated by Google) IMPOSSIBLE to contact endocrinology, I've been calling for weeks, leaving a mailbox, writing to the mail, as I told you impossible ... I give up, to make an appointment I will have to go in person despite being from outside of Bcn and that in the current situation It is ideal, very very very disappointed. (Original) I M P O S I B L E contactar con endocrinología, llevo semanas llamando, dejo buzón, les escribo al correo, como os comento imposible... desisto, para coger hora tendré que ir en persona a pesar de ser de fuera de Bcn y de que en la situación actual no es lo ideal, muy muy muy decepcionado.

(Translated by Google) The truth is that after reading according to what comments, we hesitate to take the child or not. I have to say that they treated us very quickly, and the pediatrician took care of us right away. In short, very happy with the service and treatment. We will repeat the opportunity. (Original) La verdad es que después de leer según que comentarios, dudamos en llevar al peque o no. He de decir que nos atendieron con mucha rapidez, y enseguida el pediatra nos atendió. En definitiva, muy contentos con el servicio y trato. Volveremos a repetir de darse la ocasión.

(Translated by Google) I spend many days trying to call to schedule psychology visits that went wrong. It’s impossible, they put you in line and spend over an hour hanging on the phone without success. THEY ARE NOT ANSWERED BY EMAIL. It's a disaster !!! (Original) Porto molts dies intentant trucar per programar les visites de psicologia que van fer malament. Es imposible, et posen a la cua i passes més d'una hora penjat al telèfon sense exit. TAMPOC RESPONEN PER CORREU ELECTRÒNIC. Es un desastre!!!

(Translated by Google) They made me wait two hours for a visit I will never return (Original) Me hicieron esperar dos horas para una visita nunca volvere

(Translated by Google) I have spent several weeks with the procedures to register us in the appointment system, they have not even confirmed receipt of the documentation. (Original) Llevo varias semanas con los trámites para darnos de alta en el sistema de cita previa, ni siquiera han confirmado la recepción de la documentación.

(Translated by Google) I've been waiting for an hour and a half and I still haven't managed to find an hour for a visit. A shame (Original) Llevo 1 hora y media eperando y todavía no he conseguido coger hora para una visita. Una vergüenza

(Translated by Google) Terrible, disastrous and unfortunate telephone attention. When after calling 5 times, you decide to wait because you only have 8 people "in the queue" and when you manage to talk to someone it turns out that you have been referred to the switchboard and that from there they can not solve your dental problem they call again, or give you time or anything, and also the angry operator because she has too much work. (Original) Atenció telefònica pèssima, nefasta i lamentable. Quan després de trucar 5 vegades, decideixes esperar perquè només tens 8 persones "en la cola" i quan aconsegueixes parlar amb algú resulta que t'han derivat a centraleta i que des d'allà no et poden resoldre el problema d'odontopediatria i et fan tornar a trucar, ni donar-te hora ni res, i a més la telefonista emprenyada perquè té massa feina.

(Translated by Google) Embarrassing 1h long waiting !! Speechless! (Original) Vergonzoso 1h largas en espera!! Sin palabras!

(Translated by Google) They always treat us very well (even in the emergency room), and the doctors as well as the entire healthcare team are very affectionate and attentive to the little ones. I can only thank you for the service you give us and the love you put into it. (Original) Siempre nos atienden muy bien (hasta en urgencias), y los médicos así como todo el equipo sanitario son muy cariñosos y atentos con los más pequeños. Solo puedo dar las gracias por el servicio que nos dan y el amor que le ponen.

(Translated by Google) I went with my son to the emergency room, for a cut on the head from a fall and excellent treatment and human and professional, both at reception and nurses and doctor, thank you (Original) Fui con mi hijo de urgencias, por un corte en la cabeza de una caida y trato excelente y humanos y profesionales, tanto en recepción como enfermeras/os y doctora, gracias

(Translated by Google) Shameful, after trying to call several days at different times to postpone an appointment for an orthodontic treatment that they religiously charge every month, the message received is that you are in the 12-13-25 position or whatever the system wants, after More than 30 exasperating min of music in the ear and having lowered only 3 positions from the beginning of the call, you agree to leave the message that the system allows you to leave but that I think nobody answers. (Original) Vergonzoso, después de intentar llamar varios días a diferentes horas para posponer una cita de un tratamiento de ortodoncia que religiosamente cobran cada mes, el mensaje recibido es que te encuentras en la posición 12- 13-25 o la que el sistema quiera, después de más de 30 min desesperantes de musiquita en el oído y haber bajado unicamente 3 posiciones desde el principio de la llamada, accedes a dejar el mensaje que el sistema te permite dejar pero que creo que nadie atiende.

(Translated by Google) Shameful treatment. I have both children with orthodontics, and every time I have an incident there is no way I can contact them. They do not answer the phone, and it takes between 30 minutes and an hour to get to talk to someone, and this means getting a voice on the other side of the device. But emphasize that they know how to charge with great agility (Original) Vergonyós el tracte. Tinc els dos nens amb ortodoncia, i cada cop que tinc una incidència no hi ha forma de poder contactar. No responen al telèfon, i es necessita entre 30 minuts i una hora per aconseguir parlar amb algú, i això suposant aconseguir tenir una veu a l'altre costat de l'aparell. Pero destacar que saben cobrar amb molta agilitat

(Translated by Google) Needless to say nothing if you read the previous comments. IT'S A SHAME. The telephone system does not exist. The non-operational website and the same application ..... Third World (Original) No cal dir res més si llegiu els anteriores comentaris. ÉS UNA VERGONYA. El sistema telefònic no existeix. La web no operativa i l'aplicació igual..... Tercermundista

(Translated by Google) It's a shame that after more than 2 hours I still haven't been able to talk to anyone for care to give me time in Pediatric Dentistry. I've had my phone hung up twice. The last time we went, we queued for 40 minutes to be able to enter the visit. It works worse and worse. A DISASTER and a SHAME (Original) Es una vergonya que després de més de 2 hores encara no hagi aconseguit parlar amb ningú d'atenció per donar-me hora a Odontopediatria. M'han penjat 2 cops el telèfon. L'últim cop que vam anar, vam fer 40 minuts de cua per poder entrar a la visita. Cada cop funciona pitjor. Un DESASTRE i una VERGONYA

(Translated by Google) The phone service is a shame you have to be hours so they can visit you, call at 8:15 position 4, and when you t hangs up, try again and leave position 11 1 hour and a half, but you go through the switchboard again and it starts again we visit you at pediatric dentistry, then if you want to change the visit and the dr doesn't have hours you skip the next month but the visit has already been charged, a shame (Original) L'atenció telefònica és una vergonya has d'estar hores per què et puguin donar visita, truques a les 8:15 posició 4, i quan et t toca es penja, ho tornes a intentar i surt posició 11 1 hora i mitja, però tornes a passar per centraleta i torna a començar nosaltres ens visitem a odontopediatria, després si vols canviar la visita i el dr no té hores saltes a l 'altre mes però la visita ja l' han cobrat, una vergonya

Totalmente imposible pedir cita para el área dental. He estado horas al teléfono sin ser atendido. Te piden que marques para qué departamento quieres pedir cita. Y cuando consigues que alguien te conteste te dice te pasó con ellos... entonces dónde estoy llamando? Cuando te derivan a este supuesto departamento dental nadie contesta. He cumplimentado el formulario de contacto y tampoco me han contactado...es imposible.

Confianza ciega en el Dr. Pérez, pediatría. Sus diagnosticos siempre han sido acertados y cuando ha sido necesario nos ha derivado al especialista.

(Translated by Google) The lousy dentistry service. 3h waiting and above I see how they stop caring for a girl with her baby, because a colleague from another department brings her someone she knows and sneaks her in with all her nose. A shame of service, with favoritism and above discriminatory. Because the girl was a foreigner. Absolutely outrageous, I will never be back. (Original) El servicio de Odontología pésimo. 3h esperando y encima veo cómo dejan de atender a una chica con su bebé, porque una compañera de otro departamento le trae a alguien conocido y la cuela con todo el morro. Una vergüenza de servicio, con favoritismos y encima discriminatorio. Porque la chica era extranjera. Absolutamente indignante, no volveré nunca más.

(Translated by Google) Resolute and agile! (Original) Ressolutius i àgils!

(Translated by Google) My service was in the emergency room and we are doing diagnostic tests. I am very happy with the professionals and administrative staff at this center. Grateful (Original) Mi servicio fue en urgencias y estamos haciendo pruebas para diagnóstico. Estoy muy contenta con los profesionales y personal administrativo de este centro. Muy agradecida

(Translated by Google) The waiting time is very long. Two months to get a visit. And then more than an hour in a waiting room. (Original) El tiempo de espera es muy elevado. Dos meses para conseguir una visita. Y luego más de una hora en una sala de espera.

(Translated by Google) It is a very good hospital and with great professionals, but lately there is no way they can help you by phone. I've been calling for days and there is always about half an hour of waiting and then the phone hangs up. A shame! (Original) Es muy buen hospital y con grandes profesionales pero ultimamente no hay manera de que te atiendan por telefono. Llevo dias llamando y siempre hay como media hora de espera y luego, se cuelga el telefono. Una lastima!

(Translated by Google) Very satisfied both with the deal. As with the staff. (Original) Muy satisfecha tanto con el trato. Como con el personal.

I waited 50 minutes to get my call taken by the receptionist and it took 10 seconds for the receptionist to just say “Ah, your call is for pediatría, let me switch it to them”.

at the reception they have an english speaking person, but the staff itself does not speak english, so if one does not speak spanish he could get a bit lost. the entire process went quite fast ( monday at noon) and they send all the invoices via email as well. price is a bit high (366 euros), but the insurance covers it...

Very slow system. Machine that does not work. You manage to get a number so that when it's your turn you're not in the right building. You cannot talk to people at the counter without having taken out a number. They have changed the way they serve, turning twenty thousand times to wait the same! Without any sense.

What an emergency admissions service, the girl with blonde hair is super slow and I have to thank the guy next door who goes super fast and super nice for everything.