My friend and I arrived an hour before it closed. We are always fans of Kiehl’s and it was my first time visiting a physical branch in Berlin. My Kiehl’s daily cream and toner were running out, and I would like to know if there are anything new in the product line. We kindly asked for the advice from the staff, or ‘the expert’ in the store, but not only she did not showed the friendliness and welcoming attitude that we experienced in other European branches, but also did not make an effort to hide the impatience. We expected a better customer service and a more professional consultancy before purchase. Very pity. Would not visit here again.

The sales lady from Ukrainian speaks very good in English. She is really helpful and knowledgeable. The service and product is perfect!

Super friendly and professional staff

Lovely.

(Translated by Google) First visit to the shop today. Matthias gave me top information, extensive advice and took time for my skin situation. Thanks, I'll be back. (Original) Heute erster Besuch im Shop. Matthias hat mich top informiert, ausgiebig beraten und für meine Hautsituation Zeit genommen. Danke, ich komme gerne wieder.

Sehr freundliches und hilfsbereites Personal, da fühlt man sich direkt wohl. Der Laden an sich ist relativ klein, bietet aber dennoch eine riesige Produktauswahl. Für die Produkte muss man etwas tiefer in die Tasche greifen, dafür sind sie meistens recht ergiebig. Ich vertrage die Produkte besser als die meisten andere und versprochene Wirkung trifft meiner Erfahrung nach auch ein. (Translated by Google) Very friendly and helpful staff, because you feel right at home. The shop itself is relatively small, but still offers a huge range of products. For the products you have to dig a little deeper into the bag, but they are usually quite productive. I tolerate the products better than most other and promised effect also comes in my experience.

Wir waren gestern im Laden, weil wir mit unserer aktuellen Hautpflegeserie nicht zufrieden sind. Wurden sehr sehr nett empfangen, sehr umfangreich beraten und unsere Haut wurde auch getestet. Uns wurde alles ganz genau erklärt und dann haben wir zusammen nach einer guten Pflege gesucht. Wir sind super zufrieden und sehr glücklich über die Ratschläge von Matthias und optimistisch, dass sich das Hautbild nun endlich bessert. Wird definitiv nicht der letzte Besuch dort gewesen sein! Die Produkte sind nicht die günstigsten, aber solange sie halten, was sie versprechen 👍🏻 (Translated by Google) We went to the store yesterday because we are not happy with our current skincare range. We were received very nicely, advised extensively and our skin was also tested. Everything was explained to us in detail and then we looked for good care together. We are super satisfied and very happy with the advice from Matthias and optimistic that the complexion is finally improving. Will definitely not be the last visit there! The products are not the cheapest, but as long as they keep what they promise 👍🏻

(Translated by Google) I was received very nicely, a lot of time was taken for me and the advice was great. I got samples and spread them over 4 days and my skin improved a lot. I was fascinated. 1 star deduction because the products are quite expensive and I have to save: / But at least they help :) (Original) Ich wurde sehr nett empfangen, es wurde sich sehr viel Zeit für mich genommen und die Beratung war super. Ich habe Proben mitbekommen und mir diese auf 4 Tage verteilt und meine Haut hat sich deutlich gebessert ich war fasziniert. 1 Stern Abzug, weil die Produkte recht teuer sind und ich erst dafür sparen muss :/ Aber immerhin helfen sie:)

Are you closing down? The dortmund branch is already closed and the shop in Alexanderplatz inside the mall hasn't been opened for quit sometime. Thanks.

Amazing service. The representative is very knowledgeable and very friendly.

The gentleman was very kind.

(Translated by Google) Great advice!! Online shopping can never be this good! (Original) Super Beratung!! So gut kann Online-Shopping nie werden!

I was there today. The service was top-notch!!! I love that lady😊😇she knows what she's selling and how to sell it #HappyCustomer #Content