It's getting harder and harder to train in this gym, from 24h to 6 - 23 at the same price. Changing room are always in bad conditions, machines always faulty and air-conditioning is disgusting. Most of the time it is put on hot air or turned off, as well as full of dust in the vents making it difficult to breathe when training. Most of the equipment is broken. The app says that when there are 160 people in the gym it is only the 50% of capacity when actually you cannot even train as there is not enough space or machines.

I first came here about 5 years ago and I couldn't fault it, I've returned back today and I'm quite disappointed!! Walking up the stairs to access the gym there were two people rough sleeping and it smelt very badly of urine!! Spent an hour or so in the gym only to find that some of the equipment is in need of repair or service, please get this sorted! Your customers pay for the services and should be able to use non faulty equipment. I gotta say pure gym was a much better option and more hygienic.

I've been training at this gym for long time like years!!! But now because of the ''Black Lady Short Hair wearing glasses'' is bullying most of the people I know at the gym. I don't know if she's the manager or what but I can't see her on the website or any personal trainer. She very rude with that attitude this gym will go nowhere. Seems like we can't train and lift heavy in this place because she doesn't want us to lift heavy and doesn't want us to make a noise! Imagine you lifting 100-200kg without make a noise when you lift it and let go of the bar? I was training and she came up to me at the middle of my drop set!! Telling me that clean up my mess even though I didn't use powdered chalk. She rudely spoke to me ''Oh it's not out job to clean your mess'' I don't even use powdered chalk! I was even training the other day with my friend and she thinks we didn't put back our weights when someone left it on the floor. Again, very rude!!!! We're thinking to leave this gym and move to a better gym. If you want a better community and friendly staffs don't go to this gym specially this ''Black Lady Short Hair wearing glasses'' working in this place. I'm cancelling my membership because I can't take this place any longer. I know all of the personal trainer but this new lady just ruined everything. No wonder I don't see some any regulars at this gym anymore.

Might have the worst equipment of any gym I’ve attended. They only have clips for about 20% cables machines, so if there are a few other people in the gym, you can rarely use another. Half the lockers are broken. Half the shower doors don’t close. Water fountains are temperamental. Avoid if you can I’d say - particularly at peak times

Iv been at the gym for over 2 months now and have been very disappointed with it. When I started 3 diffrent machines where broken and none have been fixed so far. Another 3 (that Iv noticed) have broken and it isn't likely I'll see any fixes any time soon. They constantly rearrange the gym so every month you have to play hide and seek with what things you wnat to use. It's very noisy, weights left everywhere and crowded with machines that barley get used. Most of the machines arnt calibrated properly so you can't get full range of motion on most of them.

Before lockdown I used to go to this gym and was great, classes were organised, totally different vibe, but now, since the classes restarted most of the classes are total chaos. Classes start 15 minutes early (and finish 15 minutes earlier), some classes are just for 30 minutes instead of 45 like the app shows and some classes are cancelled 2 minutes before to start. I don't want to give names. Some trainers are great, but some trainers told me that the classes are cancelled because I'm the only one who came. The idea is that on the app the classes were fully booked. After all this, I sent a message to The Gym Group and receive a precomposed response. I think they didn't even read my message. Customer Service = ZERO Hopefully, someday the gym will be great again..

It's an okay gym. Only been going for a few weeks post injury but I've become quite comfortable to the place. Peak times are a bit different to the usual gyms but then again it's bang on in the city centre. The free weights benches upstairs can become a little crowded but there is a small area downstairs which is quite nice. I think a lot of the cable machines need a service at some point soon. A lot of them have "do not bang" signs on them but that is very unlikely to happen. A few of the cables have snapped, rendering the machines useless. I would assume they're being fixed around the new year to join the "get fit for summer" move but it is rather annoying. Continuing with the cable machines, a lot of the other cables are stretched and warped, which then impedes the range of motion you can get with said machines. Some of the treadmills could also do with a service too Overall its a nice, pleasant gym that could do with some work before the new year

I’ve been at this gym for a couple years now and I thoroughly enjoy coming. The atmosphere is welcoming and there is enough spaces for everyone to have a good workout! The gym is well maintained however the changing rooms can sometimes be problematic but I do see an effort to improve this as the staff does regular checks. The trainers are always willing to help and offer advice. I’ve worked with Adrian and he’s absolutely wonderful. He greets everyone and is always looking of ways to improve our experience at The Gym. I’ll encourage anyone and everyone to join :) You won’t regret it!

Don’t join. Been going this gym for 2 years started off good with good equipment, free weights and not too many people. Now there’s at least 100 people in it unless you go in the middle of the night or at 7 in the morning I’ve just been at 4 o’clock and there’s 172 people according to the app. The weights keep disappearing there’s about 2 5KG plates in the whole gym 2 Olympic bars and barely any benches. There’s more broken machines than there is free equipment. I’ve kept trying to stay at this gym but if you want to build any sort of muscle don’t join.

It's Affordable and Clean. It has everything you need to stay fit and healthy. There is also clearly a judgement free and friendly environment. Also if you're looking at personal trainers I highly recommend Mo he is great.

Good for convenience as it's in the city centre, equipment are generally fine and not worn out, weight section quite small but would do the job (depending on your patience). Problems with the gym are primarily due to the fact that they bought out EasyGym and placed everyone into one gym. The gym smells more often then not, overly packed majority of the times during the day, heating is too high at times, and personal trainers are not the best. Continuing about the personal trainers, some are friendly and helpful. Others seem to not know the basics of training. For example, they would make people do exercises with bad form or even recommend exercises which can lead to many injuries especially since there's research about specific exercises you should avoid doing.

Great location and friendly and knowledgeable staff. Let down by non existent customer service. I used the complaints and contact email addresses last week and have not received a reply or even an acknowledgment. The equity, staff and admiiall go hand in hand and the Gym Group need to remember this.

Always a positive experience, always clean. Two downsides 1) put in a seating area like massage chairs as people use their mobiles on the equipment and not work out which is frustrating 2) Please sort out the lifts. Staff are brilliant. A great atmosphere.

Dirty gym, with equal dumb personal trainers, who are lazy unprofessional. Good thing is location and size of gym but the equipment is not the best.

A good range of cardio equipment, yet, the weights lack variety. Hygiene isn’t exactly the best on the machines itself. Tend to see the sweat from users combined with the dust Which makes it look grimy and unpleasant. Also, the toilet area in the women’s changing room tends to have a constant smell of urine. Overall, I suppose being the cheapest one I’ve been to, you definitely get what you pay for.

What a farce.... you have got rid of some of the functional equipment in the main gym area and reduced the dumbbells from 44kg to 40kg. This isn’t a gym for fancy boys and girls but people that want to push themselves but instead all you have done is alienate your customers without even talking to them

Great gym and great equipment and so convenient to get to. Absolutely love Steph!!! She’s such a great PT and she’s always there to help you feel beginners like me feel more comfortable in the gym🙏🏾

(Review is based off my personal experience with another member of staff) Stephanie Thompson is a great PT, if not perfect. My personal experience is that I have never been to gym, never used any gym equipment nor have considered learning new machines and trying them out due to failure and fear. However.. Stephanie has been a great mentor but an even better friend, she has taught me how to use machines correctly, took my diet into consideration, taught me new techniques and tricks, made sure I was comfortable and learning throughout our sessions. I am extremely satisfied with her service and would recommend her to anyone who has any level of experience in the gym.

Most unpleasant gym I've been to as part of the gym group. Lights in the lift broken, toilets and changing rooms disgusting, kit old and sometimes a bit broken even. Plenty of good gym group gyms you could go for instead of this one

Disgusting customer service. Spoken to by a member of staff called “kop” or “cop” and he was absolutely vile can’t actually believe he works there. Honestly the rudest person I’ve ever met and he’s supposed to be part of the customer service team. I’ve written a complaint so it’s all on there I suppose the only thing you could do is retrain your staff or recruit decent people. Never using it ever again.

Smells really bad, workers there are rude and incompetent.

Peak times are after 5pm when people are off from work, still pretty busy when I go in around 3pm. Best time is in the morning around 8am. Equipment are normally taken, but free after 5 mins, if you ask nicely. The Gym classes are okay, they recently had a technical fault so no music for circuit training. Their yoga class are often cancelled without a heads up because the one running the class often leaves before class. Happened twice where I had to ask one of the staff if the class was going ahead..

The main reason why I joined this gym is because it open 24 hours a day which mean I can go when it suits me but since the closure back in march due to covid19 you open at 6 durning the weekdays and on the weekends at 8 while still charging the same fee Other gym are open 24 hours why can't do that like before

Lots of the equipment is broken. There were 3 or 4 cable machines out of use whilst I was a member as an example. This was just after the gym was closed for a few days for "refurbishment". I was talking to another member about the state of the stuff and she said it has been that way for "years". Make of that what you will. The water that comes out of the water machine tastes funny. No such problem with the fountains though. Some of the equipment is very tired too. Grotty handles, one of the handles for the seated row has so little remaining in the area where the carabiner goes that it looks like it could snap at any moment which would mean the user punches themselves in the face with whatever weight they were pulling. Not great! I can't say much about the staff other than there rarely seemed to be any. It used to be a 24/7 gym. Not any more. It wasn't an issue for me but maybe it is for you. I have switched to The Gym Group on Broad Street and it is so much better in comparison. There are always one or two staff members about. Broken equipment isn't common and it gets sorted quickly. There are more handles, ropes and so on too. If you're in between gyms, choose the one one Broad Street.

Good facilities and very helpful staff - especially trainer Anita ! I went on a tour of the Gym Group recently as I was looking for a Birmingham City Centre gym. Anita showed me around and she was very encouraging, informative and friendly. The gym was very clean with good equipment and I will definitely be joining.

The reason I give you 1 star is because I need to write down. im not happy with you guys u take money for my account I can't use the gym because of the covid 19 and u don't even give me back and u don't let me use the gym for the next month for free as you have already taken for one month behind and the gym was closed this is the second time u do this BAD VERY BAD

A lot of the kit is missing parts or has been out of service for months. It's quite annoying BC even though it's so big, quite a few of the same machines are missing the same parts which affects your workout. I regret moving gyms

With failing equipment and sometimes very unclean facilities it's not the best. Sometimes a struggle to get on equipment and a lot of stuff always broken. Had an email telling us we were getting a price increase in October it's already gone up twice and now will be £18.99 not sure what I'm paying for, for a few extra quid I can get a sauna at other gyms and more space, so sadly I'll be leaving.

This is one of the best gyms that I have been to. Everyone are friendly. The instructors here are ready to offer any help and essential tips to have a successful fitness journey.

Genuinely my favourite place to train! Calm relaxed atmosphere with plenty of space to exercise and experiment with new techniques. All the staff are supportive, motivating and helpful as all hell. I cannot recommend enough 🤟

Loads off equipment to use good gym

I purchased a fixed term membership for six months in March when this gym was 24/7. It was then changed to a more limited opening without notice, with no partial refund. This is one of a very limited number of The Gym's locations that is not 24 hours. When you take into account this is in the UK's second biggest city, I think that's very poor.

I would like to recommend Haroon at Haytch Fitness. He is one of the best personal trainers out there. He is loyal and dedicated to his clients- and deeply invests in each one of them. After taking his advice, I managed to lose a significant amount of weight and I'm so so happy. Losing weight is not just about making changes to your eating and fitness, it's about a complete lifestyle change, that's what Haroon teaches. Thank you so much!

Great gym, biggest the gym group I've been to. Dumbbells go up to 60kg good atmosphere,not super busy

Generally, it’s a great gym. However repairs to equipment take too long, that’s my only major concern.

Great gym, lots of equipment, more than most Gym Groups I've been in! Showers not the best, can't adjust temperature!

Great atmosphere. Everyone always puts their weights back. Gym members always happy to help other people. Friendly staff. Keep up the good work Bham.

Great gym - especially want to say how much I appreciate the personal trainer Stef Thompson, Her ficus and attention to detail are incredible.

Great gym. Friendly welcoming atmosphere. Staff are knowledgeable and really helpful. Big shout out to Liam Holder PT who has helped me enormously with my diet and training plan. Highly recommend.

So much equipment was out of order, the ones that I used most of the seats were loose. The weight benches were in poor condition and the flooring in the weights area was really uneven and springy. This gym is in need of a refurbishment and new equipment

Best gym in the city, extremely friendly staff, clean machines and plenty of space, often don’t have to worry about waiting for someone on a machine as there are multiple of any machine here

Great gym for the price. Lots of equipment. I can see the staff are working hard to keep the place clean and tidy.

Everyone I’ve encountered who works in this gym is so friendly and welcoming, and generally just really lovely. When I’ve had issues like losing my headphones or not being able to get in my locker the team have been so amazing and helpful. Would recommend so much.

Closes at 11 now?? In Brum city centre? It’s hardly “sustainable” if every other gym group is 24/7…

Really enjoyed the classes. Great room space for the classes too, I like the way it's a sperate room. Staff were friendly when I asked for help.

Love this gym friendly staff ,set on 2 floors plenty of equipment to use 😀

Great gym, does get very busy at times but its clean and split over two levels.

Decent gym and a good size. Some of the equipment has been needing repairs for months now.

Best gym, great staff and equipment. Always recommend to join here

A Nice Gym Great equipment.. I Went early in the morning so it was a nice Quiet Session.. Great location accross the Road from my Hotel..

Beautiful gym it has alot of equipment quiet spacious feels like a real gym environment very wide weight range highly recommend

Nice atmosphere, and design. Loved the view from the top floor while using jogging machines.

Great value for money. Helping staff. Great machines and equipment. And good arrangement. Functional area is a Lil small but over all very good gym facility. Will be much better if classes start again

A very well maintained gym. The star are friendly and happy to help, male or female. Personally, I go at any time before 11am and in the evenings around 6.30om. Only thing to knock is the location. It's a blessing and a curse. Fantastic because it's centrally located but a curse because if you're leaving after 8om, it can be a little intimidating for females alone generally speaking.

Very good

Lots of equipment available and well kept. The gym is clean, though how they expect a single spray bottle to be enough for nearly half a floor of gym equipment baffles me. It can get quite crowded. I do agree with other reviews that many people who use the gym tend to slam weights down (especially when using the machines) making it quite loud. Obviously the gym can't do anything about their clientele, but it's a very 'macho' type of gym, rather than a gym that a beginner would feel comfortable at.

Wish they had newer equipments

The second Best Gym In whole Midlands....

Gym with lot of machines for do exercise, it has more than one machine per muscle, lots for running, cycling and rowing. It has two floors, good bathrooms, they offer water and now with Covid19 they have cleaning products everywhere. It is in the city centre so it's perfect for most of the people that live around Birmingham. Totally recommended and the price is really good.

Good place to work out

Brilliant Place,grat and very Helpful Staff x😊👍

Very nice Gym and excellent value for money, I love training here so thank you for providing such a lovely gym x

Good weights area more then enough weights, staff polite very helpful, could do with atleast 2 more bench press. Overall perfect for me, good people good vibe, better if you know how to train 😀.

Good machines and free weight area, only issue is it can get too cramped during 5-7 as it is quite a small building. Could improve with a few more leg and ab machines too. There are also problems with the changing rooms as there are only 2 toilet cubicles for the men which can become a problem when busy. The doors also have some problems and often break down needing repairing. Overall, a decent gym with lots if machines, cardio and weights but would only recommend for beginners starting out.

Its great value for money and its good to see if thiers any trouble the staff deal with it swiftly.

Good. Good equipment, friendly and helpful staff

Nice and clean . Areas been cleaned 2 times while i was there .great job

They are working hard to keep us safe at the gym. Wasn't too busy when I went. Good to be back.

Excellent gym, plenty of equipment evenly spaced out and lots of hand sanitizer and spray to clean equipment with. Staff are on hand to help with any issues

I train at the gym digbeth and I have to say standard of the gym have gone down consistently, no more new equipment and still all the old stuff since the gym has been opened and they never replace whatever equipment or machine is down it's simply go missing and never comes back you wait all day for benches or equipment for your turn and to busy and not enough space.

Clean Friendly staff Good choice of gym equipment

This was my first month at this gym and I felt my previous gym was holding me back. When I tried to reach my goal by going the extra mile I was told ‘don’t push yourself too hard’ and ‘don’t test your body’s limit’ which was quite disappointing as I was paying quite a lot for the membership. But transferring to the gym and getting a booking with Mo has definitely made me reverse my judgement on pt’s and I can recommend Mo to anyone who has gained that lockdown weight and wants to take action you will get what you pay for with the professionalism, the advice and the calmness in the support he provided. Will definitely get more bookings in!

Old battered equipment, sticky surfaces, raggedy matts, if these things don't bother you then it's a great gym. Has a good range of machines, avoid going at peak times as it can get extremly busy in there. Oh also need to fix your air-conditioning, feels very humid.

Big, well stocked with equipment. Easy to get on most equipment but I only went on the weekend when it wasn't busy.

Not too bad, but I still prefer my Wolverhampton gym, just because I'm used to it. Otherwise this one is great too

Good equipments and amazing staff

Great ..clean..and safe place to workout

Open 24/7. Top for for athletws that dont need instructor

Great place

Awful place. Staff a d rude and useless. Constant waiting for equipment at peak times. And staff allow others to pressure you to get off equipment. Discrase. Customer service team are not Interested. Be surprised if they even read any emails you send to them

Located right in the city centre perfect for people living near by really enjoy working out at this gym although it does get really busy some times but if you come at the right times you get to use all the apporaators you want!!

Convenient location and good selection of equipment.

Awesome place to workout especially at night it's more quiet

I think it is the best gym in Birmingham City Centre, but it needs some extra equipment such as leg press

I like the wide variety of machines there are. But people are very irresponsible, there are always weights on the floor, the discs are never in one place, people with coats and backpacks in the training area (as far as I know there are lockers to keep them). It is a pity that with the good reputation that the gym has, it is in the center of the city and is in such bad conditions.

Very small

Staff useless

I like it here picasso 🤌👍. Haroon and Daniel are great staffs , very helpful and always happy to help . The gym is also very big .

This gym is great as I’ve been going for a few months now and the equipments and everything about it is fantastic

I went to this gym for 2 months before switching to PureGym. Half the time your equipment is either broken or you don't have enough of a certain machine. My first day there your staff mad me extremely uncomfortable as I could hear them being quite sexist while I was mid set which made me self conscious and overall upset because it was directly behind me which felt it was directed towards me. They shut up when I looked back at them when they realised I heard what they had said. Another thing is that this place is disgusting. The final reason I left was when I was paying for 24hrs then got the email saying you guys were changing your hours but not your prices to match the change. I was paying for 24 hrs, not adjusted hours. Eventually I decided to move to another gym, you need better staff and better equipment which is sustainable for your members