It doesn’t matter how clean or “luxurious” the hotel might be if the people that work there are rude. When we checked in with our friends, the lady at the front desk refused to put us in the same building even though we came together and asked if there were any other types of rooms that might work. We were even willing to pay extra. The woman was so adamant “that we must understand it cannot be done.” Once we parked and took our bags out of the car, the worker we were with received a call that they were able to change rooms for our friends. Why this couldn’t happen when we were at the front desk? I do not know. We then got ready to go to the pool. FYI, one bottle of wine and one gin and tonic cost $37. The pool water is very warm and it was very crowded. After that, we went back to our room and got ready for dinner. We were seated at 10:10 pm and no one came to greet us for 20 minutes. When a server finally did come, he told us that we could no longer order food since it was after 10:30 and now it was 10:32 and the cooks would no longer take any orders. We asked to speak to the manager and she seemed very stressed out and we did not want to take the chance that the cooks would tamper with our food. We had to find a grocery store in Brașov to find food for dinner. The manager could have said…”we cannot cook you a meal, but may we offer you a soup and salad?” We would have been happy with anything. And why did they even bother to seat us and then let us sit there for 20 minutes with no service? It was truly awful. The room seems to have air conditioner but it did not work at all and only made a very loud noise when we turned it on. The balcony and bathroom doors do not have screens so bugs can get in. We had a huge wasp come into our room since we needed the door open for cool air to come in from outside. There was also a birds nest on our balcony with a bunch of bird feces under it which was not pleasant to see. Last but not least, the parking spaces in the garage are incredibly small…good luck parking your car and avoiding dings from other car doors.

I’ll start with the positives. The rooms were definitely luxurious and spacious in comparison to other hotel rooms we stayed in. The bed was large for European standards, though, as with most European hotels, we only got 2 small pillows. The balcony was huge. The negatives: the receptionist lady was very rude and annoying. We quickly learned from one of her colleagues that she’s like that to everyone, not just hotel guests. I’m not sure why anyone hired her; she’s terrible, and needs to go. We later asked for extra towels since our room had only one large towel and one robe, and she sighed loudly as if we were inconveniencing her and then she proceeded to rudely ask us “exactly what do you want?” The restaurant looked nice but we never got to eat there since we were seated but nobody came to take our orders until it was too late and the kitchen closed down. We then had to drive in the city to buy groceries from a 24/7 store and ate in the car. In my opinion, if you seat your guests at a hotel, you should serve them, not keep them waiting for 25 minutes, and then tell them “too bad.” The room air conditioning was loud and did nothing to cool the room. It’s also placed on the floor next to the windows/under the curtains, which doesn’t make much sense. We had to keep the door to the balcony open, and consequently had bees show up in our room. The parking spaces were tiny, and we literally had to crawl into the drivers seat from the passenger door to pull the car out several times. At least there was covered parking, though.

super nice accomodation, clean & cool rooms, spacious, big, nice restaurant with tasty food, specially the foie gras & dried fruits and the lamb chops. super breakfast, with jamon, prosecco, a large variety of sweets, homemade cakes super cool spa, infinity pool & jacuzzi, indoor pool & jacuzzi

Rooms were OK. Too hot, not convenient at all, however they were clean and there were a lot of space. Service was awful. Noone explained us how to use their parking, how to lock the door, when is our breakfast, how to get to the town. Nothing. Reception was answering to the call from time to time. Towels were always left near the bed on second floor. Who needs towels in bed? Scenery was amazing, but we won't come back again.

A location very beautiful, with all the amenities you want. Everything here is beautiful, and the jacuzzi offers you the relation needed after a long exhausting day. It worths the money and you will get a very beautiful experience! Highly recommend!

Apartments are spacious, well maintained and nicely de decorated. The heating was more than enough. The breakfast was super, lots of dishes, even for vegans. The restaurant itself is nicely decorated and during one morning a lady was perform live songs (haven't seen that before in any hotel). The spa has two pools, one on the inside, one outside (heated)..children are not allowed in the outside pool (maybe a safety precaution ), they also have wet and dry sauna and a Jacuzzi. The locker room misses some benches that one can use when changing clothes. Also the fact that the restaurant, spa center is in a different building ( 2 minute walk from one building to another) might be a drawback for some, but for us was ok ( family with two kids). Also we liked that the bus that takes you to the Poiana Brașovs center, stops right in front of the reception. Staff is young and they do their best to satisfy the customers. The underground parking has a rather low ceiling and if the car is even a small crossover with a topcase you'll park outside. Definitely we will be back.

Very impressed with everything, Adriana from the reception was very helpful and very friendly. She’s doing amazing. Well done to her

Amazing place, perfect location, congratulations 👏 5* for Elexus Poiana Brașov! Since I have discovered Elexus Sinaia, Predeal and Poiana Brașov I will always choose them for either business or leisure with my family! Congratulations 👏