2/5 Andrei B. 6 months ago on Google • 102 reviews
Nice
food,
but
the
staff?
Oh
boy
the
staff.
Let's
play
a
game.
What
do
you
do
if
you
make
a
mistake
on
a
customer's
order?
A.
You
apologize,
go
back
and
get
the
right
order
for
them
Or
B.
Blame
the
customer
and
have
a
go
at
them
to
their
face,
because
clearly
they
are
responsible
for
YOUR
mistake.
Considering
the
two
star
review,
I'll
give
you
one
guess
as
to
which
approach
the
staff
here
have
used.
Story
time:
visited
Brașov
with
three
other
people,
and
decided
to
dine
here
as
the
place
has
good
reviews
and
a
large
variety
of
dishes
to
choose
from.
We
sat
down,
and
since
the
menu
was
quite
expansive
and
my
friends
didn't
know
much
about
the
local
dishes,
we
needed
some
time
to
order.
The
first
server
comes
around
and
we
ask
for
5
more
minutes.
They
show
up
again
not
30
seconds
later,
to
which
we
say
the
same
thing,
that
we
just
need
5
more
minutes.
More
than
10
minutes
passed,
with
no
one
coming
to
serve
us,
so
I
went
inside
to
say
we
were
ready
to
order,
as
I
figured
they
were
just
giving
us
more
time.
The
supervisor
says
to
me
"I
already
sent
someone
2
or
3
times
and
you
didn't
order!"
Ohhh
kay?
That
was
a
bit
rude
but
whatever.
A
waitress
who
seemed
really
nice
at
first,
came
around
and
took
our
orders.
None
of
my
friends
speak
Romanian,
and
even
though
the
waitress
spoke
English,
I
helped
translate
for
them
out
of
politeness.
Among
other
things,
we
asked
for
one
small
sparkling
water,
and
one
large
regular
water.
When
she
brought
the
drinks,
she
mixed
the
bottles
bringing
plain
instead
of
sparkling
water
and
vice
versa.
When
she
returned
with
the
right
things,
she
said
to
me
something
along
the
lines
of:
"From
now
on
let
me
speak
to
the
others,
because
you
created
confusion.
I
speak
English
too,
you
know."
From
her
tone
and
the
words
she
used
it
was
clear
she
was
blaming
me
for
her
mistake.
Minutes
later
the
supervisor
comes
around
with
some
food,
and
as
he
was
serving
the
plates,
he
accidentally
hit
me
in
the
eye
with
one
of
them.
He
says
"I'm
sorry,
but
you
turned
your
head
into
the
plate".
Right.
Keep
in
mind
I
didn't
even
challenge
him
or
complain,
I
just
stayed
quiet
but
he
really
felt
the
need
to
point
out
it
was
my
fault.
We
had
ordered
our
food
with
3
Truffle
Mashed
Potatoes
as
a
side,
which
never
arrived.
I
still
lament
the
loss
of
my
glorious
mashed
potatoes.
After
having
the
food
with
no
sides,
we
felt
full
and
decided
not
to
inquire
about
the
sides,
since
we'd
probably
be
blamed
for
that
too.
When
the
waitress
brought
the
bill
they
were
on
there,
to
which
I
explained
they
never
arrived.
She
was
visibly
annoyed
as
she
went
back
to
change
the
bill,
and
when
she
returned,
guess
what,
IT
WAS
MY
FAULT
FOR
THIS
MISTAKE
TOO!
She
says
"why
didn't
you
say
anything
about
the
sides,
now
you
got
me
in
trouble".
Oh
I
don't
know,
is
it
because
you
were
rude
af
and
I
didn't
want
to
deal
with
you?
Food
was
getting
cold
so
we
just
ate
it
as
it
was.
I'm
sure
her
supervisor
gave
her
a
lot
of
grief
for
what
were
simple
mistakes
on
a
busy
Saturday
night,
which
accounted
for
some
of
her
anger.
It
seems
like
a
very
toxic
place
to
work
in.
Nevertheless,
It's
not
acceptable
to
treat
a
customer
like
this,
especially
considering
the
steep
prices
we
pay.
At
least
the
food
was
pretty
good,
and
the
location/atmosphere
of
the
restaurant
was
also
very
nice.
Looking
at
the
reviews
it
seems
most
people
had
a
great
time
here,
and
we
are
probably
the
exception,
not
the
norm.
Nevertheless,
I
am
never
coming
back
here
again.
3 people found this review helpful 👍