1/5 Ramaegowda R. 2 years ago on Google
We
had
reserved
a
Junior
Suite
with
Lounge
access
almost
6
months
prior
to
our
arrival
with
prepayment
of
more
than
$700/US
dollars.
Reserved
,
check
in
on
Oct.
3rd.
2021
to
Oct.
6
th.
With
delay
by
Delta
Airline
due
to
mechanical
problems,
we
arrived
at
the
hotel
at
2.30AM.
on
Oct.
4th.
Very
rude
awakening,
we
were
told
that
we
were
“upgraded”,
we
told
at
the
reception
we
did
not
request
upgrade,
we
were
told
that
the
reserved
suite
was
not
available.
A
person
at
the
reception
desk
took
us
through
the
alley
way
to
a
small
elevator
of
Park
Inn,
did
not
even
help
with
luggage
even
with
2
level
of
stairs.
He
opened
the
elevator,
we
said
we
do
not
want
to
go
there,
we
would
like
to
have
our
reserved
room.
He
handed
the
key
and
said
to
make
a
left
turn
on
2nd.
Floor
and
we
will
find
the
room
and
left.
No
courtesy
of
showing
the
room,
amenities,
or
availability
of
services
such
as
breakfast,
we
did
not
have
breakfast
next
day,
no
idea
where
the
breakfast
area
or
the
service
was
provided
for
us.
Next
day
attempted
come
in
to
main
hotel
lobby,
we
were
obstructed
at
the
walk
way
from
the
Inn,
were
told
we
were
not
allowed.
We
were
also
told
the
executive
lounge
was
closed,
although
we
had
access
through
our
reservation.
On
Oct.
6
th.
We
were
moved
back
to
hotel
as
Amawaterways
had
reservations,
we
had
access
to
the
lounge,
we
were
told
at
that
time,
the
lounge
had
been
open
for
the
guests
at
the
hotel.
On
the
day
we
moved
in
to
main
hotel,
Oct.
6
th.
We
went
out
side
the
hotel
for
a
short
time,
we
had
our
room
cards,
the
guard
at
the
hotel
treated
us
very
badly.
Even
though
we
had
the
hotel
key
card,
he
said
we
were
not
on
his
guest
list,
he
showed
us
towards
Inn
to
go
back.
After
insisting
,he
went
to
check
at
the
registration
at
let
us
in
with
reluctance.
We
have
been
extensive
world
travelers,
never
experienced
this
type
of
treatment.
Very
disappointed.
As
our
reservation
and
its
amenities
were
not
honored,
we
deserve
to
be
refunded.
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