SUNT NESERIOȘI ABONAMENTUL SE REINOIESTE automat fără a fi informat am 2 luni in care mi au luat banii degeaba nefolosindu-ma de aplicația lor , in trecut sa mai întâmplat aceeași poveste însă atunci am avut un feedback pozitiv din partea lor .De aceasta data înștiințându i ca nu doresc reinoirea abonamentului aceștia asigurându-mă ca totul va fi Ok, sa dovedit contrar Nu răspund la mail-uri am trimis deja 6 fără nici un răspuns …. Următoarea mișcare va fi ANPC pentru restituirea banilor Deci nu recomand deloc !!!

Easy user interface, convenient since you might be in different places at different times during the day so only one gym would limit your flexibility. The cost is super fair. The customer service is prompt and helpful. Totally reccomend it!

(Translated by Google) Unfortunately, I encountered a less pleasant situation. As you know, on March 28 ,21, the gyms closed. On 04.04.the ESX subscription was automatically reactivated, the subscription being paid. Unfortunately, when the halls reopened in May, I contacted the ESX management and asked to benefit in the current month (May) from the services previously paid and which I could not benefit from due to the legislation. Their response was "nothing can be done about your subscription anymore". So 139 lei became a donation to this wonderful ESX team. Shame on the leadership. A total lack of respect and professionalism. You have taken some money and you no longer want to offer the promised services. (Original) Din pacate eu am intampinat o situatie mai putin placuta. Dupa cum stiti pe data de 28.03.2021 salile de sport s-au inchis. Pe data de 04.04.abonamentul ESX s-a reactivat automat realizandu-se plata abonamentului. Din pacate cand s-au redeschis salile in luna Mai am luat legatura cu conducerea ESX si am cerut sa beneficiez in luna curenta(Mai) de serviciile achitate anterior si de care nu am putut beneficia din cauza legislatiei. Raspunsul lor a fost" nu se mai poate face nimik cu privire la abonamentul dv". Deci 139 lei au devenit donație la aceasta moinunata echipa ESX. Rusine conducerii. O lipsa totala de respect si profesionalism. Ati luat niste bani cu japca si nu mai vreti sa oferiti servicile promise.

(Translated by Google) After 3 months I wanted to reactivate my account in ESX, but I noticed that in fact it was already active. And he had been active in the 3 months in which I did not actually use the subscription and the halls were closed due to COVID-19. Without receiving any notification of payment or being notified if I want to keep the subscription even though the halls are closed. Although I explained my problem to them, instead of helping me, they sent me to terms and conditions and explained to me how I could close my subscription from now on. I wanted to continue the subscription after these months of break, but now they have lost a client (Original) Dupa 3 luni am vrut sa imi reactivez contul in ESX, dar am observat ca de fapt acesta era deja activ. Si fusese activ in cele 3 luni in care nu am folosit abonamentul de fapt iar salile au fost inchise din cauza COVID-19. Fara sa primesc vreo notificare a platii sau sa fiu anuntata daca vreau sa pastrez abonamentul desi salile sunt inchise. Desi le-am explicat problema mea, in loc sa ma ajute m-au trimis la termeni si conditii si mi-au explicat cum imi pot inchide abonamentul de acum incolo. Am vrut sa continui abonamentul dupa aceste luni de pauza, dar acum au pierdut un client

I recently experienced exceptional customer service from ESX, and I am compelled to share my positive feedback. The efficiency in addressing my issue, coupled with the prompt resolution, truly exceeded my expectations. The team's willingness to assist reflects a commendable commitment to customer satisfaction. I am thoroughly satisfied with the level of service provided.

Vad ca tot mai multi clienti se plang de aceeasi problema. Nu mi se pare in regula ca abonamentul sa mi se activeze automat, fara sa fiu intrebat si sa mi se ia banii de pe card fara sa imi dau acceptul. Mai mult de atat, nu mi se pare ok sa nu mi se returneze banii atat timp cat nu am beneficiat de acest produs. Am vrut sa nu mi se activeze abonamentul, pentru ca voi fi plecat 3 saptamani si nu avea sens sa il reactivez cat timp voi fi plecat si cu siguranta cand ma intorceam, l-as fi reactivat singur, fara sa o faceti voi in mod automat. Felicitari, pentru 150 lei, ati mai pierdut un client. Am fost in aceeasi situatie si cand aveam 7card, dar ei au fost mult mai seriosi si vazand ca nu am folosit abonamentul, mi-au returnat banii. Atentie mare pentru cine isi mai face abonament la esx, dar din punct de vedere al seriozitatii va recomand 7card. Later edit: Am fost contactat de catre cei de la esx si mi-au prelungit abonamentul cu inca o luna, avand in vedere faptul ca voi fi plecat si nu pot folosi abonamentul timp de 3 săptămâni. Deci in cazul meu, problema s-a rezolvat. Mulțumesc!

I've been using the app for almost 3 years, and regardless of its usefullness, the payment method is horrible, let me explain. There is this option that if you invite a friend to join the app, the next month they'll charge you -30 lei from that initial 160 lei. I had 130 lei in my bank account, and when they retried the transaction, they wanted 160 lei, as if they have forgotten what the terms of the deal were. Also the e-mail support is deplorable, too much waiting from them to respond to you...

i really recommend this application. You can use on multiple gyms, it is so easy to used and you can pay your gym abonament and stop whenever you want. i recommend this and go to gym

It's a good service, which offers a large number of gym options to choose from for a reasonable price. Besides this, recently I had a problem with the app regarding my membership, but I have been helped out by their great customary service.

Andreia top employee, always here to help 🤗

(Translated by Google) Beast deal !! Besides the fact that it offers one of the best applications developed in Romania, and the concept of going to over 300 gyms with a single subscription is a great one, customer services that are impeccable. One evening I could not scan the QR code to enter the hall, and the lady at the reception of the hall gave me the number on the back of the code to call and fix the problem, I called that number, to which the company manager answered me ( if he was really the manager or just a simple employee, I don't care), the idea is that the man stayed with me on the phone for about 10 minutes, at 9 o'clock in the evening, until I solved the problem (the cache was to blame). And for those who complain that money has been withdrawn from their card without their permission, when renewing the subscription, folks, we are in the 5th year since Netflix was launched in Romania, if you do not understand the concept of "monthly subscription", stop using bank cards to shop online! (Original) Beast deal!! Pe langa faptul ca oferă una dintre cele mai bune aplicații dezvoltate in România, iar conceptul de a merge la peste 300 de sali de fitness cu un singur abonament este unul genial, serviciile de customer care sunt ireproșabile. Intr-o seara nu puteam scana codul QR pentru a intra la sala, iar doamna de la recepția salii mi a dat nr de pe spatele codului pentru a suna si remedia problema, am sunat la acel nr, la care mi a raspuns managerul companie (daca el chiar era managerul sau doar un simplu angajat, putin imi pasa), ideea e ca omul a stat cu mine in telefon vreo 10 min, la ora 9 si ceva seara, pana am rezolvat problema (memoria cache era de vina). Iar pentru cei care se vaita ca li s au retras bani de pe card fara permisiunea lor, la reinnoirea abonamentului, oameni buni, suntem in al 5 lea an de cand Netflix s a lansat in Romania , daca nu înțelegeți conceptul de "monthly subscription", nu mai folositi cardurile bancare pentru a face cumparaturi online!

Super tare!

Run away from this scam method. Once you put the card in ESX, there is no way to delete it from your account, there is no contact method, no one answers the email. ESX will take money from your account until you die, you will wake up after 1 year that you gave money to ESX, no refund. Your money is also their money. All the reviews here with 5 stars are fake or paid, most of them are left by employees.

a great experience, Iuliana helped me very friendly and right away

I would totally recommend this app So convenient and easy to use Plenty of gym u can access Thank u ESX

Very fast and helpful response from the support staff. Iulia was very kind and prompt.

I signed up for a subscription with their Christmas promotion and used it twice, then I decided I needed the ESX Pro subscription to meet a buddy at one of the gyms. I upgraded and activated the new subscription. My old subscriptions with about 55 days of usage remaining was deleted and they refuse to reactivate it or provide other options over support. So, be aware, with ESX you get punished if you decide to upgrade. Support is slow and they do not seem to understand the issue.

The worst kind of subscription. I did it for one month and I was able to cancel it only in 3 months when I took all the money from the card...🤣🤣 They simply took my money for nothing... after every month they told me it was cancelled.. and they give me a refund in 10 working days.. The answers of the support people are taken as if from movies with hooligans from the 90s... If you press the "PAY NOW button 5 times, practically 5 times it takes your money" 🤣🤣 I did not receive a refund at all... If you pay for 12 months, you will find that it will take the money automatically but with 50% more after 12 months🤣🤣 practically without asking you if you want another 12 months or not...

(Translated by Google) ESX subscriptions are very nice and useful. The best thing is that you buy a single subscription and have access to so many halls. You also save money and time, you make a single subscription instead of several. What I like most is that if you go to another city, you will definitely find a room where you can go with this subscription! I recommend ESX-economy-save-relaxation- (Original) Abonamentele celor de la ESX sunt foarte faine și utile. Cel mai bun lucru este ca îți achiziționezi un singur abonament și ai acces la atâtea Sali .Economisești și bani și timp, faci un singur abonament in loc de mai multe. Ce mi se mai parte foarte fain este ca , dacă pleci intr un alt oras , cu siguranța vei găsi o sala la care sa te poți duce cu acest abonament! Recomand ESX -economie-save-relaxare-

I was helped and what I wanted to know was clearly explained to me. Thank you!!!

(Translated by Google) They just took my money for a subscription - even though I hadn't used their app in over two months and hadn't set recurring payments. Obviously there is no phone number for support and there is no real department to solve any problems for users. I don't realize how far these guys have had the miserable audacity to withdraw money from my account without my approval. To be avoided, they are just melts. Which I will probably have to sue now. (Original) Tocmai mi-au luat din cont banii pentru un abonament - desi nu le mai foloseam aplicatia de peste doua luni si nu aveam setate plagtile recurente. Evident ca nu exista un numar de telefon pentru suport si nici nu exista un departament real care sa rezolve problemele de orice fel are userilor. Nu imi dau seama de unde pana unde au avut baietii astia tupeul mizerabil de a-mi extrage bani din cont fara aprobarea mea. De evitat, sunt doar niste melteni. Pe care acum probabil va trebui sa-i dau in judecata.

(Translated by Google) I used the 7card 2 years and I did not think there was anything better until I found ESX - Subscriptions Sali. 10/10. (Original) Am folosit 7card 2 ani si nu credeam ca exista ceva mai bun pana am gasit ESX - Abonamente Sali. 10/10.

Very good response rate from customer support!

In momentul in care salile s-au inchis datorita pandemiei am inghetat abonamentul. Dupa cateva luni am observat ca acesta fusese reactivat de abonamentesali.ro fara sa fiu anuntat si astfel am pierdut 297 de lei. Pare ca sunt mai multi clienti "furati" in acest fel. Rusine Abonamentesali.ro. Nu recomand!

I've been wanting to cancel my ESX subscription for a few days, and in the application I can't remove my card and there's no account deactivation button either. I sent an email and did not receive any reply. I can't find any phone number, I'm waiting to be called to solve the problem

I tried to subscribe for one month and due to an error I couldn't make the payment! Then they took my money 5 times!!! I can't find any phone number, those of you who have suffered, how did you solve it?? please help

(Translated by Google) The subscriptions from Esx are very useful, I managed to get into almost every fitness room in the cities I was in, thus coming out much more profitable than if I paid the entrance every time. I consider it profitable to make a subscription instead of 7 ❤ and the contacts have shown professionalism (Original) Abonamentele celor de la Esx sunt foarte utile , eu am resusit sa intru aproape la orice sala de fitness din orasele in care am fost , astfel iesind mult mai profitabil , decat daca as plati intrarea de fiecare data . Consider ca este profitabil sa faci un abonament in loc de 7 ❤ iar persoanele de contact au dat dovada de profesionalism

(Translated by Google) ESX subscriptions are very nice and useful. The best thing is that you buy a single subscription and have access to so many halls. You shorten the money and time, you make a single subscription instead of several. What I like most is that if you go to another city, you will definitely find a room where you can go with this subscription! (Original) Abonamentele celor de la ESX sunt foarte faine și utile. Cel mai bun lucru este ca îți achiziționezi un singur abonament și ai acces la atâtea Sali .Scurtești și bani și timp, faci un singur abonament in loc de mai multe. Ce mi se mai parte foarte fain este ca , dacă pleci intr un alt oras , cu siguranța vei găsi o sala la care sa te poți duce cu acest abonament!

The best gym subscription! I totally recommend it! Affordable for any budget and multiple activities. The customer support team is always there to help you. ❤️

easy and flexible👌

Very good experience, best gyms and best way to work out!

(Translated by Google) Since I discovered ESX, it is much easier for me to get to the gym because I no longer depend on a specific place, some days I go to the one near the house, on other days near the office and sometimes even to some that are further away but that offer different machines or various aerobic programs. I am very happy with the decision made! (Original) De cand am descoperit ESX imi este mult mai usor sa ajung la sala pentru ca nu mai depind de un loc anume, in unele zile merg la cea de langa casa, in alte zile langa birou si uneori chiar la unele mai indepartate dar care ofera diferite aparate sau programe de aerobic diverse. Sunt foarte multumita de decizia luata !

(Translated by Google) The ESX subscription is the best way to enjoy access to any fitness room wherever you are. I find it amazing that you pay for their subscription and you are not limited to a single room subscription. Keep It like that! 🎉 (Original) Abonamentul ESX este cea mai buna modalitate de a te bucura de accesul in orice sala de Fitness oriunde te-ai afla. Mi se pare extraordinar faptul ca plătești pentru abonamentul lor și nu ești limitat de un abonament la o singura sala. Keep It like that!🎉

Love the concept! The fact that you can go to the gym in every town is just great! So usefull, I recommend to everybody ESX experience!

Totally loving it! Such nice people and a really great idea that I'm happy someone came up with! Keep it up with the good work!

I love ESX TEAM, the concept, the prices are really good and the collaborations with them are professional. Recommend!

(Translated by Google) I gave a chance to the sport 3 months ago when I saw how easy it is with the ESX application. It's the best decision I've ever made. (Original) Am acordat o sansa sportului acum 3 luni cand am vazut cat de usor e cu aplicatia ESX. E cea mai buna decizie pe care am luat-o pana acum.

Had a situation with the subscription but the customer service called me and it was all sorted within the hour. Thank you for sorting it out.

Good customer service and fast reply

(Translated by Google) I persuaded my daughter to let the nonsense go to the hall with your help. Thank you, I did not think we had any chance with her! <3 (Original) Mi-am convins fiica sa lase prostiile si sa se apuce de sala cu ajutorul vostru. Merci, nu credeam ca mai aveam vreo sansa cu ea! <3

(Translated by Google) Excellent idea! (Original) Excelenta idee!

(Translated by Google) Very cool! recommend (Original) Foarte misto! Recomand

(Translated by Google) No problem since last update :) (Original) Nicio problema de la ultimul update :)

(Translated by Google) yours (Original) buun

(Translated by Google) note 9.8 (do not give 10 to not capsize): D (Original) nota 9.8 (nu dau 10 ca sa nu va plafonati) :D

(Translated by Google) Cool! (Original) Super tare!

(Translated by Google) More sports, more health! (Original) Mai mult sport, mai multa sanatate!

(Translated by Google) The only thing that managed to get me out of the house. (Original) Singura chestie care a reusit sa ma scoata din casa.

(Translated by Google) Very cool! I'm waiting for that new interface with several halls and cities you say: D (Original) Foarte tare! Astept interfata aia noua cu mai multe sali si orase de care ziceati :D

(Translated by Google) A nice experience! I recommend! (Original) O experienta placuta! Recomand !

(Translated by Google) My mother puts me in the hall with your application :)) (Original) M-a bagat mama la sala cu aplicatia voastra :))

(Translated by Google) Man. 99 lei for so many rooms? I said it could not be true, but after almost a year without any problems (maybe, besides my occasional laziness), I can only say you are the hardest! Keep it up! (Original) Man. 99 de lei pentru atatea sali? Am zis ca nu are cum sa fie adevarat, dar dupa aproape un an fara nicio problema (poate, in afara de lenea mea ocazionala), nu pot zice decat ca sunteti cei mai tari! Keep it up!

(Translated by Google) Although initially we had a problem related to the automatic renewal of the subscription, this was solved with a lot of professionalism and promptly by Diana Herciu from customer care. Thanks for your understanding and help! (Original) Desi initial am avut o problemata legata de reinnoirea automata a abonamentului, aceasta a fost solutionata cu foarte mult profesionalism si prompt de Diana Herciu de la customer care. Multumesc pentru intelegere si ajutor!

Does it have a place to wash yourself?

(Translated by Google) After the first month in which I paid a 3 month subscription, I received a notification that my account was blocked. I had to contact them personally and ask for clarification. They reactivated the subscription with the necessary excuses, but they have a lot to learn until they are called professionals. If you have problems, try to contact them because they learn on the go. I edited the review after resolving the situation. (Original) Dupa prima luna in care am platit 3 luni abonament am primit notificare ca am contul blocat. A trebuit sa ii contactez personal si sa cer lamuriri. Au reactivat abonamentul cu scuzele de rigoare, insa au multe de invatat pana sa se numeasca profesionisti. Daca aveti probleme incercati sa ii contactati deoarece invata din mers. Am editat review-ul dupa rezolvarea situatiei.

Jepcari, si pe mine m-au furat cand au activat abonamentele fara sa anunte utilizatorii, se pare ca nu sunt singurul.

(Translated by Google) I think the only problem I had was to start going to the room. Through you I managed to take this step, and thank you for it! A successful application and idea! (Original) Cred că singura problema pe care am avut-o, a fost să încep sa merg la sală. Prin voi am reușit să fac pasul acesta, și va mulțumesc pentru asta! O aplicație și o idee reușită!

(Translated by Google) My experience: I made a black friday subscription because he wrote that you can cancel at any time, that you can start the subscription anytime. Everything sounds good. I did not use the subscription, and after 2 months a payment of 110 lei was tried to esx. Their explanation is that although you can start the subscription "anytime", after 30 days it starts automatically, even if you do not start using it. Moreover, the recurring payment starts automatically, that is, the second month passes and they automatically charge you the entire tariff of 110 lei. Your card data is automatically saved on the payment platform. After discussions with the people from esx my money was returned although in their terms it could be done only in the first 30 days, which was nice for them. (Original) Experienta mea: am facut abonament de black friday deoarece scria ca poti renunta oricand, ca poti incepe abonamentul oricand. Totul suna bine. Nu am folosit abonamentul, iar dupa 2 luni a fost incercata o plata de 110 lei catre esx. Explicatia lor este ca desi poti incepe abonamentul "oricand", dupa 30 zile el incepe automat, chiar daca tu nu incepi sa-l folosesti. Mai mult de-atat, tot automat incepe si plata recurenta, adica trece si a doua luna si ei te taxeaza automat tariful intreg de 110 lei. Datele tale de card se salveaza automat pe platforma de plati. Dupa discutii cu cei de la esx mi-au fost returnati banii desi in termenii lor se putea face asta doar in primele 30 zile, ceea ce a fost frumos din partea lor.

(Translated by Google) You still need to expand into sector 1 (Original) Mai trebuie sa va extindeți în sectorul 1

O aplicate foarte utila, având în vedere ca nu ești legat de o singura sala, ci ai acces la peste 300 din toată România. Da, sunt unele lucruri de îmbunătățit dar cei de la suport rezolva orice problema ai avea în cel mai scurt timp, așadar merita 5 stele🤩

Super , îmi este mult mai ușor sa merg la sala cu esx , nu sunt limitat la o singura sala și pot încerca mai mereu diferite Sali .

(Translated by Google) I do not recommend at all, I was automatically reactivated a subscription that I never used. I asked for the amount of money to be returned to me because it was taken from me for several months, I realized only in the 6th month, and their answer was that there is no mistake on their part and they cannot help me with nothing. As long as they saw that I did not use this subscription at all in any month, they could report me, not steal my face. (Original) Nu recomand deloc, mi s-a reactivat automat un abonament de care nu m-am folosit niciodată. Am cerut sa mi se restituie suma de bani înapoi pentru ca mi s-a luat pe mai multe luni, eu dându-mi seama abia in a 6a luna, iar răspunsul lor a fost ca nu e nicio greseala din partea lor și nu ma pot ajuta cu nimic. Atâta timp cât au văzut ca eu nu m-am folosit deloc de acest abonament in nicio luna puteau sa ma sesizeze, nu sa ma fure pe fata.

Fetele sunt minunate, ceea ce inseamna ca si ele, la randul lor sunt apreciate si valorificate corect in cadrul echipei! Well done ♥️

Abonamentul esx mi se pare super genial prin simplul fapt ca poți merge la orice sala doresti

De când mi am achiziționat abonamentul ESX mersul la sala a devenit super ușor. Nu mai trebuie sa îmi fac griji că nu ajung la timp la sala, pot merge la cea mai apropiata sala din zona in care mă aflu. Pot alege din peste 300 de sali de fitness cu ajutorul abonamentului ESX. Personalul este unul foarte prietenos și m-au ajutat cu achiziționarea abonamentului și toate informațiile de care aveam nevoie. Ma declar mulțumită de aceasta achiziție. Recomand și prieteniilor ❤️❤️

Încerc acest abonament de jumătate de an. Ma declar foarte multumita. Un abonament foarte flexibil pentru toate poftele mușchilor la un preț convenabil. Ai o gama variata de săli de unde poți alege. Recomand!

Wow super cool , am acces la atât de multe săli ca nu știu să aleg la care sa merg prima :))

Personal foarte implicat,prompt, servicii de excepție și mult profesionalism! Salile sunt amenajate foarte frumos! Recomand 🙏🏻

(Translated by Google) Great, I like diversity and travel, I really like the idea + that I find it hard to include activities and the price is sometimes lower than a single room! Congratulations! (Original) Super, mie caruia imi place diversitatea si sa calatoresc, imi place f mult ideea + ca mi se pare tare ca include si activitati si pretul e uneori mai mic decat la o singura sala! Felicitari!

Cele mai top sali in toate zonele tarii, aparate noi, performante si vibe-uri pozitive!

Wooow, super misto abonamentul, practic si la un pret super cool! Au peste 300 de parteneri, in toata Romania. Azi faci fitness, maine mergi la dansuri, au de toate pt toti and no more excuses! Recomand 100%!❤️

(Translated by Google) What I liked most about this subscription was the diversity, I can enter with the same subscription (purchased at a very affordable price) both at the gym and at dancing or swimming (plus many others). If I am in another locality, I can enter with the same subscription to any partner room in that locality, I repeat EVERYTHING only with a subscription! (Original) Ce mi-a placut cel mai mult la acest abonament a fost diversitatea, pot intra cu acelasi abonament (achizitionat la un pret foarte accesibil) atat la sala cat si la dansuri sau innot (plus multe altele). Daca ma aflu in alta localitate, pot intra cu acelasi abonament la orice sala partenera din acea localitate, repet TOTUL doar cu un abonament!

(Translated by Google) I've always liked the idea of ​​being able to do a single subscription to several activities, and this company offers this. If you're not a fan of the gym, you can opt for many other activities. Another important thing for which I chose ESX would be that they have over 300 rooms I'm super happy 🥰 The best benefit for people who like sports (Original) Mereu mi-a plăcut ideea de a putea face un singur abonament la mai multe activități ,iar aceasta companie oferă acest .Dacă nu ești un fan a sălii de fitness ,poți opta pentru alte numeroase activități. Un alt lucru important pentru care eu am ales ESX ar fi faptul ca au peste 300 de săl Sunt super mulțumită 🥰 Cel mai bun beneficiu pentru persoanele cărora le place sportul

(Translated by Google) I am the happiest that after a long break from the gym, I can resume training. I got my ESX subscription and I am the happiest that I can go to over 350 sports centers! I warmly recommend you simple and fast! 😁 (Original) Sunt cea mai fericita că după o perioada destul de lungă de pauză de la sală, pot relua antrenamentele. Mi-am luat abonamentul ESX si sunt cea mai fericită ca pot merge la peste 350 centre sportive! Vă recomand cu drag si vouă simplu si rapid!😁

(Translated by Google) I think the ESX subscription is great - unlimited access, I go to whatever room I want, when I want, I have great experiences and wonderful people! I recommend it for a healthier life, it motivates you to go to exercise more often! (Original) Mi se pare genial abonamentul ESX - acces nelimitat, merg la ce sala vreau, cand vreau, am parte de experiente faine si oameni minunati! Il recomand pentru o viata mai sanatoasa, va motiveaza sa mergeti mai des la miscare!

The app is easy to use and the customer service representative was polite and quick to solve my problem when I had an issue with my payment.

I had some issues with my subscription and Iulia helped me a lot with this, in the end my subscription issue was resolved in a professional manner.

Great support, excellent customer service. When I had an issue, They responded very quickly and they were very professional! Thank you! <3

Thank you Iuliana D. for all the help. Today, the services are the same regardless of what platform you choose to use, but the customer support experience is what makes me choose ESX over other brands.

Very reactive, polite and professional staff

They took my money twice for the one-year subscription, I opted for the offer of 1096 and they took another 1699 from my card, a total of approx. 2800... now I have a subscription valid until 2026... when I contacted them and they told me that the money is not returned for subscriptions to the offer.. Attention, they don't have a phone number, I will answer you by email!

Called and asked for refund of a mistakenly purchased subscription. Cristina helped me and refund was immediate. I would suggest to implement in the app in the future: 1. option to delete the stored card for payments (GDPR compliance) 2. subscription selection should default to 1 month selection instead of 12 month 3. make the cancel subscription and refund options more visible 4. make the recurring payment an explicit option on the active subscription screen of the app (currently not very clear how to stop it)

It has the worst website possible. I've been trying to apply a discount for a day and the site keeps getting blocked

Ioana, solved the problem with activating my subscription immediately!

I do not recommend. If you have a favorite hall, you have every chance to be removed from the list at any time, without any commitment from esx. I paid for 1 year and benefited from the desired room for 2 months, after which they asked for a premium subscription to be able to access it.

Problem solved quickly, thanks!