(Translated by Google) I bought a Philips AirFloss Ultra (mouth shower) 5 days ago. Before I paid it I asked the Cashier if if it is not ok I can return the device. Of course the answer came immediately that yes. I buy, I get home with him and he removes WATERS of water, not a JET of water as the Saleswoman explained to me. The child struggles with him for 4 days after which we decide to return him. with the Head of the Store who told me that oral hygiene products are not being returned. Okay, I get it, but wasn't it easier to tell me from the beginning? I asked Mr. Store manager where is the poster on the shelf. Where does it say I can't return it? I found out that they don't actually have a poster yet. Let's see when Consumer Protection will come to them in the Store where Mr. Shirt will take it out. DO NOT buy products from them in the store. Read the return policy before you buy. Better buy online. I don't deserve a star. (Original) Am cumpărat un Philips AirFloss Ultra(duș bucal) acum 5 zile.Înainte să îl achit am intrebat-o pe Doamna Casieră dacă în cazul în care nu este ok aparatul îl pot returna.Binențeles că răspunsul a venit imediat că da.Perfect.Îl cumpăr ,ajung cu el acasă și scotea STROPI de apă,nu JET de apă așa cum mi-a explicat Doamna Vânzătoare.Se chinuie copilul cu el 4 zile după care ne hotărâm să il returnăm.Ca să scurtez ,am avut o discuție foarte interesantă cu Șeful de Magazin care mi-a spus că produsele de igienă orală nu se returnează. Ok,înțeleg, dar nu era mai simplu să mi se spună de la început?L-am întrebat pe Dl. Șef de Magazin unde este afișul de la raft .Unde scrie că nu il pot returna?Am aflat că de fapt ÎNCĂ nu au nici un afiș. Să vedem când o să vină Protecția Consumatorului la ei în Magazin pe unde o să scoată Dl.Cămașa.NU mai cumpărați produse de la ei din magazin.Citiți înainte politica de returnări înainte să cumpărați. Mai bine cumpărați online. Din partea mea nu merită nici o stea.

I really liked this place I bought many things from here.

I understand that during COVID time is really tough for companies like Altex. Although, I went to buy a HDD and the price was different in the shop vs online (the online product was reduced from 320 RON to 234 RON). I asked someone to check the price online and they sent the update to the cashier. If I didn't check it online, I would've paid a full price for the product. I understand that now employees have a target for their sales, but they should help you pick the right product and update the price in the shop also. My advice is to check the product online and then go to the shop and buy it. Otherwise you might pay a full price.

I had a very bad experience with this place. I ordered multiple products with pick-up from this place. Every time the packaging was inexistent or very poor (best one was a thin cardboard box without any bubblewrap) so as a result ALL products that I received were damaged. Regarding the picking up from this place, the packages are thrown in piles without any sorting, so when I went there to pick up the ordered products, it took them 40 minutes to dig into the piles and find my package. I honestly would have not expected such poor service from them, everybody there seems to be amateurs.

I was in this store to buy a gift but had the worst experience i could expect...if I could have another choice I wouldn't waste my money or time ..in my case both....didn't had the choice but would not return there ever... not enough workers on the floor..and those that were there were incompetents

(Translated by Google) It is a total adventure to get to Altex, to leave some money at home and to come to the employee Alex, who is of a cruel insensitivity, who has no idea what costume service means and who does not know how to listen to the client's requirements! He doesn't know how to make an invoice! I didn't have the energy to make a "complaint" in the store, so please review the behavior of employee Alex if you want more customers in the store! (Original) Este o totala aventura sa ajungi la Altex, sa lași ceva bani la casa și sa vina angajatul Alex, care este de o nesimțire cruntă, care habar nu are ce înseamnă costumer service și care nu stie sa asculte cerințele clientului! Nu stie sa faca o factura! Nu aveam energia necesara să ii fac o "plângere" in magazin, așa ca va rog sa revizuiți comportamentul angajatului Alex daca mai vreți clienți in magazin!

(Translated by Google) It was written on the internet that they had that product. I was late for work to go buy it. When I got there, surprise, they didn't have it. People waste their time reaching out to you. I will not return. You are typical of the novel. pathetic (Original) Pe internet scria ca au produsul respectiv. Am intarziat de la serviciu sa merg sa il cumpar. Cand am ajuns acolo, surpriza, nu il au. Lumea isi pierde timpul sa ajunga la dumneavoastra. Eu nu voi mai reveni. Sunteti tipic romanului. Jalnic

(Translated by Google) Any altex in the country confirms the reservation in max 20 min. The staff here is busy and doesn't answer the phone either. No one should buy from them anymore and close it. You say that someone forced him to work there, that's how he behaves ... (Original) Orice altex din tara confirma rezervarea in max 20 min. Personalul de aici are treaba si nici la telefon nu raspunde. Ar trebui să nu mai cumpere nimeni de la ei si sa il închidă. Zici ca i-a obligat cineva sa lucreze acolo, asa se comporta...

I always found what I needed here, from extension cords, to microwave oven, espresso machine, printer ink, keyboard, beard trimmer (hahaha! not for me!), tv... Nice and timely service as well!

Nice service! Kind and quick solutions offered for the electronics I wanted to buy. I like that the store is big and you can easily find stuff.

Great assortment of products here at the Altex. Good service from knowledgeable staff.

I like that, even if it is smaller than the other malls in Bucharest, it has everything I like. Often I eat there, see the latest movies, buy from my favorite clothing store, buy my electronics from there and my Legos 🤫 - better prices then the online ones.

Nice store with friendly staff. It has almost everything you need from tv's to fridges to washing machine and even phones and laptops.

The personnel isn't well trained, they mostly hang out in large groups talking and ignoring the customers and if you ask them something they will redirectionate you to another employee somewhere on a nearby isle who will then do the same. I feel I should point this out because it has happened more than one time. Because of this, in some sections of the shop there is no employee around to help you. Apart from this, they have quite a great variety of products and pretty good prices and sales.

(Translated by Google) The staff in the IT section was kind and flexible to my requirements. (Original) Personalul de la sectiunea de IT a fost amabil si flexibil la cerintele mele.

(Translated by Google) Quick resolution of warranty issues, friendly staff, I recommend the location. (Original) Rezolvare cu celeritate a problemelor de garanție, personal amabil ,recomand locația.

(Translated by Google) I highly recommend this Altex.RoR online store (Original) Recomand cu mare căldură acest magazin online Altex.Ro👍👏🤝💪

(Translated by Google) It's ok (Original) Este ok

(Translated by Google) A bit frustrated and busy employees on Mondays, I'm not surprised. (Original) Cam frustrati si ocupați angajatii in ziua de luni,nu ma miră.

(Translated by Google) We often buy on the altex.ro website. large appliance. But when we go to the store for vacuum cleaner bags, no one pays attention to us. The products work well. Washing machine, refrigerator, air conditioning. I went to the store for some vacuum cleaner bags. The employees walked me from one to another. No one wanted to bother to help me. For this I give only 3 stars. And because installing the air conditioning costs 400 but the company that comes to install it took us another 700. So a standard installation does not include everything you need to install air conditioning (Original) Cumparam des pe site ul altex.ro. electromenajer mare. Dar cand ne ducem la magazin pt saci de aspirator, nu ne baga nimeni in seama. Produsele functioneaza bine. Masina de spalat, frigider, aer conditionat. M am dus in magazin pentru niste saci de aspirator. Angajatii m au plimbat de la unul la altul. Nici unul nu vroia sa si dea osteneala sa ma ajute. Pentru aceasta nu dau decat 3 stele. Si pentru ca instalarea aerului Conditionat costa 400 dar firma care vine sa l instaleze ne a mai luat 700 . Deci nu este inclus un instalarea standard tot ce trebuie pt a instala aerul conditionat

While the products themselves are diversified and good, the staff leaves a lot to be desired. Today me and my GF wend into the store to change a pair of headsets for my PS5. We found Sony's ones at two different prices and decided to ask what's the difference between the two of them. The only answer we've got from the representative was literally "yes" and then left without saying one extra word to us. We took the headset eventually and spent a good 10 mins at the casheer, where the person handling our product replacement literally threw the papers in our faces and same as her colleague turbed around and left. This is unacceptable service for such a big store.

Ok-ish. Unorganised. Products are mixed up a lot.

Wide variety of electronics, but the employees don't know much about their own merchandise and where to find it 😶

The people working here were very nice and helped me find what I needed. There are also a lot of products to choose from.

Very good store. Resonable prices.

I always find good products in Altex, with good prices. It never disappoints !

Customer service is garbage they are not willing to help the customers.

Big store with electronics....a lot of...LEGO games....TV and other.

Warehouse... I have the same feeling when I go to Dedeman... Shopping in Romanian style... Many shops from Romania should learn from Ikea... How you present your stuff, it's really important...

Very interesting shopping mall

(Translated by Google) Very airy and with products of all categories (Original) Foarte aerisit si cu produse din toate categoriile

In some sections it looked more like a warehouse. Tons of boxes with products stocked right in the store. Maybe it had to be that way due to logistics in this big shopping center. Has okay product variety

Nice and helpful staff 😁

Wide choice of good quality electronics, competitively priced, especially now during Black Friday month!! 😀

Big electronics shop

Ok

(Translated by Google) There is no Altex at that location. (Original) Nu exista Altex la locatia respectiva.

(Translated by Google) I bought the Xiaomi Pro2 scooter. I see that others are complaining about them. The policy of this store is 14 days back .... eMag or other stores are much more serious. (Original) Am cumpărat trotineta Xiaomi Pro2.O mizerie,nu va tine acumulatorul decât 10-13 km mers pe D.Am luat legătura cu cei de la Altex și au zis sa o duc la garanție.In magazin sunt foarte multe la desigilate....Vad că se plâng și alții de ele.Politica acestui magazin 14 zile de retur....eMag sau alte magazine sunt mult mai serioși.

(Translated by Google) I bought two silicone protective foils for apple watch which: the first fell after I swam in the pool and the second fell while walking with my hand on the clock and touching a little the edges of the foil which obviously were not glued well (not to mention the fact that the foil was glued a little crooked) I asked explicitly if the silicone foil (40 lei) is suitable to enter the pool to which I was answered in the affirmative. Now no one responds to customer relations. The only reason I give it two stars is that the store staff was still kind. (Original) am achiziționat două folii de protecție din silicon pentru apple watch care: prima a căzut după ce am înotat în bazin și a două a căzut în timp ce umblam cu mâna pe ceas și atingând puțin marginile foliei care evident nu au fost lipite bine (nu mai zic de faptul că folia a fost lipită puțin strâmb) Am întrebat explicit dacă folia de silicon (40 de lei) este potrivită pentru a intra în bazin la care mi s-a răspuns afirmativ. Acum nimeni nu răspunde la relații clienți. Singurul motiv pentru care dau două stele este că personalul magazinului a fost totuși amabil.

You could plan a better/ clearer route for your customers.

Amazing prices still. Nice staff too.

Some employees have issues with their attitude.

Prețuri competitive!

Large appliances and electronics store Prices are sometimes ok if you do your homework Heavy advertising on some end of the line products but overall ok

Good price

Helpful staff and good prices.

A wide variety of products, especially in the refrigerator department. Waiting times are good and staff is helpful.

A new experience based on the aggressive approach of the employees. You have to be prepared if you don't like this approach.

Standard Altex appliance store. Ok.

Great variety, good service

Personal ok

ok

Almost one month and discussions to replace a router that was defective and in guarantee. They didn’t accept what D-link support told me (a replacement).

A Shop with everything you need. Excellent

Very long queue, only 2 cashiers.

Lots of stuff but lately many more things out of stock....

They delivered a broken Beko dishwasher and refused to take it back. The official Beko service in Romania gave us a written confirmation that the product was broken and yet Altex refused to take back the product. Opened case to both Altex and ANPC but got no reply so far. This is unacceptable.

(Translated by Google) I don't know how lucky you were, but I took a broken product, and of course I came back with it. The big problem was that the employee of the store that handles something like that started yelling at me, without any exaggeration and he thought he was justified. I was honestly amazed because I expected at least a little professionalism and respect, I can't say to apologize for selling me something like that. (Original) Nu stiu ce noroc ati avut, dar eu am luat un produs stricat, si desigur am venit cu el inapoi. Problema mare a fost ca angajatul magazinului care se ocupa de asa ceva a inceput sa tipe la mine, fara nicio exagerare si i se parea ca e si indreptatit. Sincer am fost uimit pentru ca ma aspetam macar la putin profesionalism si respect, nu mai zic sa isi ceara scuze ca mi-au vandut asa ceva..

(Translated by Google) Ok spacious with everything (Original) Ok spațios cu de toate

(Translated by Google) F thanks (Original) F multumit

(Translated by Google) The kind guy from the district was very kind, he looked for my product, he showed me what he can offer me on my budget, quickly and promptly, thankfully that's how all the services in Romania have to go. (Original) Foarte amabil tipul de pe raion, mi a cautat produs,mi-a aratat ce imi poate oferi la bugetul meu, rapid si prompt, multumita asa trebuie sa decurga toate servicile in Romania.

(Translated by Google) Big store. A large assortment of products . Polite staff . (Original) Magazin mare. Gama largă de produse . Personal amabil .

(Translated by Google) You look online and then you convince yourself, you pay and pick up! (Original) Te uiți online și apoi te convingi, plătești și ridici!

(Translated by Google) Experience without a lot of comments ... I had to search the net for another store to go and buy what I needed. And that's just because employees don't know what they're selling and don't feel like it. The difference between the guys in the Plaza and those in the Media Galaxy Mega Mall is huge! They have a terrible attitude and zero mood, they seem bothered by questions ... too bad (Original) Experienta fără foarte multe comentarii... A trebuit sa caut pe net alt magazin să merg sa cumpăr ce aveam nevoie. Și asta doar din cauza angajatilor care nu știu ce vând și nu au chef de nimic. Diferența dintre baietii din Plaza si cei din Media Galaxy Mega Mall este uriașa! Groaznica atitudine au și zero chef, par deranjați de intrebari...pacat

(Translated by Google) Fast (Original) Rapid

(Translated by Google) I do not recommend, the online platform says one, the real stock another, I put people on the road in vain for. that they have no idea how to manage ... Good luck if you booked a product in the store ... (Original) Nu recomand, platforma online zice una, stocul real alta, pun oameni pe drum degeaba pt. că habar nu au să țină o gestiune... Mult noroc dacă ați rezervat un produs în magazin ...

(Translated by Google) Loud (Original) Tare

(Translated by Google) Altex is one of the stores worth visiting because it contains a wide range of products that you can see and touch on the shelf, before buying them, very often at the best price on the market. Despite the pandemic, the store remained open and is full of all the products you could want. Congratulations Altex! (Original) Altex este unul din magazinele care merită vizitat deoarece conține o gamă variată de produse pe care le poți vedea și atinge la raft, înainte de a le cumpăra, de foarte multe ori la cel mai bun preț de pe piață. În ciuda pandemiei magazinul a rămas deschis și este plin de toate produsele pe care ți le-ai putea dori. Felicitări Altex!

(Translated by Google) a.fost ok is quite spacious siare more products than altex military (Original) a.fost ok este destul de spatios siare mai multe produse față de altex militari

Ok

(Translated by Google) Always satisfied with altex, we come again 😉 (Original) Mereu multumit de altex, mai venim 😉

(Translated by Google) Super (Original) Super

Good place!

(Translated by Google) It is well stocked and friendly staff. (Original) Este bine aprovizionat și personal amabil.

(Translated by Google) Good (Original) Bun

(Translated by Google) I bought a scooter on January 25 Xiaomi 365 pro 2 for 1900 RON. Due to the weather, I went out with it after 15 days. degrees. It drops quickly in two lines and while walking on the boulevard between the cars, the engine is out of order to make me dust. It's still working. A young lady passes the phone to a guy who sends me to another guy and who quickly explains to me that it can't be changed and that it must be left under warranty ..... I wish you health and maybe change the company's policy with those 14 days of return !!! (Original) Am cumparat o trotineta pe 25 ianuarie Xiaomi 365 pro 2 cu 1900 ron.Din cauza vremii,am iesit dupa 15 zile afara cu ea.Bateria praf,fata de varianta pro care ma tinea super mult.Plec cu ea incarcata maxim si soare afara 14 grade.Scade rapid in doua linii si in mers pe bulevard intre masini se infraneaza motorul de era sa ma fac praf.Sun instant la ei si imi zice ca se schimba in magazin.O desfac cu gandul sa ma duc in magazin sa constate ca nu mai merge.Imi paseaza telefonul o domnisoara la un tip care ma expediaza la alt tip si care imi explica rapid ca nu se poate schimba si ca trebuie lasata la garantie.....Dreaq mai cumpara ceva de la voi !!! Sanatate va doresc si poate schimbati politica firmei cu alea 14 zile de retur !!!

(Translated by Google) I bought many items from them .. in general I found in the store good professionals who recommended me .. I recommend. (Original) Am achizitionat multe articole de la ei.. in general am gasit in magazin buni profesionisti care mi-au recomandat..recomand.

(Translated by Google) On 13.02.2021 I returned a mouse because it did not work. The employee also checked it and it didn't work. All good. I am asked to return and I am told that if I still have work in the mall to go quietly it takes about 1 hour to process the return request in the system. In 2021 I have never encountered such a thing. Even at H&M, which are far behind, you will be given a lot of money in a few minutes for a return. BIG DISLIKE ALTEX ROMANIA. We are in 2021, not in 2001, streamlining the bureaucracy, not complicating it. (Original) In 13.02.2021 am returnat un mouse deoarece nu functiona. L a verificat si angajatul si nu functiona. Toate bune. Mi se face cerere de retur si mi se spune ca daca mai am treaba prin mall sa merg linistit ca dureaza cam 1 h sa se proceseze cererea de retur in sistem. In 2021 nu am mai intalnit asa ceva. Pana si la H&M care sunt in urma rau de tot cu multe ti se dau banii in cateva minute pt un retur. BIG DISLIKE ALTEX ROMANIA. Suntem in 2021, nu in 2001, eficientizati birocratia, n o complicati.

(Translated by Google) Staff trained and ready to help you if you need information, advice. (Original) Personal pregătit și gata sa te ajute dacă ai nevoie de informații, sfaturi.

Nice big location, professional employees

They sell everything, the original, the fairly used and the inferior.

I love Altex In my opinion is as good as Emag

It really wonderful, I think it the best place for any gift card.

Great, qualified staff, gave us the best info. Thanks!

Mmm. Ok

This is Wrost altex the I’ve ever seen I bought a earbuds with one year warranty and he said we can change your items anytime if any problems in one year but after 2 months earbuds didn’t work properly and i went there for change it but they said we can’t do anything you can go from here