Programul afișat este o mizerie! Am sunat la numărul afișat pe poarta iar cineva din personal mi-a spus că programul magazinului este o sâmbătă lucrata una nu! De unde să cunoască un client acest lucru? Din păcate am bătut drumul de 40 km degeaba, am pierdut o zi de sâmbătă! Sediul din București nu ar merita nici o stea!

I was at the headquarters in Sos Odăi on 06 07 2023. to purchase a thermoboiler and an expansion tank. but at my request regarding the technical data of the respective product, Mr. there, who at my request introduced himself as BOGDAN OLARU, he told me to go to a plumbing school because he doesn't know the technical data of the products he has for sale, and when I told him who I am and that I would give him one negative feedback replied that he is not impressed with it I propose to the Conbeta company to organize more training for its employees so that they no longer take customers for granted

I placed an order for a boiler that was in stock and even after 1 month no one contacted me. I called to check if it still arrived and I was guaranteed that even though it is late, the order will arrive. I waited another 3 weeks, called and was promised that they would call back to tell me exactly when the order arrives. Of course I was never called again. Completely unserious, beware. It would be worth orders placed only to be refused, to see what it's like to confuse someone.

(Translated by Google) After you barely reach them on the phones, and they answer as if they don't want to sell, an order of 8000 ron placed on September 7, was confirmed! by phone only on September 16. So all good, in theory. I had the whole installation ready, just for the thermosmine to come. It's just that... Out of the blue on September 23, so two weeks later: I receive an email saying that the order has been cancelled. No hoe, no nothing. Obviously, no one answers their phone. And that's how I was left without the power plant in the fall. From conbeta installations. Bad bad. Zero stars (Original) Dupa ce ca abia dai de ei la telefoane, si raspund de parca nu ar vrea sa vanda, o comanda de 8000 ron plasata pe 7 septembrie, a fost confirmata! telefonic abia pe 16 septembrie. Deci toate bune, teoretic. Eu aveam toata instalatia pregatita, doar sa vina termosemineul. Doar ca... Din senin pe data de 23 septembrie, deci la doua săptămâni: primesc mail cum ca, comanda anulata. Fara motic, fara nimic. Evident ca la telefon la ei ju raspunde nimeni. Si asa am ramas in toamna fara centrala. De la conbeta instalatii. Slab rau. Zero stelw

Ok

It doesn't even deserve a star! But I have no other option! I purchased a pellet boiler from the Odaii showroom (regret) and then I called 2 companies from their list with whom they collaborate to come and put it into operation and give us a guarantee. None wanted to come because they are very crowded (let's try other counties). I emailed the people at the conbeta, more specifically Mr. MARIAN PUIU, to finally tell me that it will be resolved, to send him a phone number and the address where the team should come. I sent 2 numbers, not one. The email was sent on 1.11.2023, now we are on 12.12.2023 and no trace of a call, but especially from the team that was supposed to come!!!! I DO NOT RECOMMEND !! TAKE IT FROM ANOTHER SIDE!!!

(Translated by Google) Friendly staff, open to give you all the information. I bought a 25kw pellet boiler, and the ladies were kind enough to offer me a package with radiators, a chimney and the rest of the materials needed for installation. I recommend! (Original) Personal amabil, deschis sa îți ofere toate informațiile. Am cumpărat o centrala pe peleți de 25kw, iar doamnii au fost amabili sa îmi facă oferta pentru pachet cu calorifere, Cos de fum și restul materialelor necesare instalării. Recomand!

I placed an online order which I later canceled because I wanted to pay in installments with a shopping card and this option is not possible on the website... I went to the store in Bucharest where I initially thought it was closed: a furnished space very good, but the lights were off and it was colder than outside (the month of December), I felt sorry for the two employees who were wearing jackets and hats and I felt great contempt for the management... Obviously, I couldn't even go to the physical store pay in installments because although the store is a partner of the bank where I have the card, they don't have a POS from that bank. I resolved this aspect with the bank, but I did not recover my money for the initial order. No one answers the phone. Later edit: I was informed by email later that the payment was returned.

Totally unserious. Grossly exceeded delivery terms, products with hidden defects for which no warranty is offered.

(Translated by Google) Answering the phone is harder than Electrica's customer service (between 17 and 45 minutes), you place the order online, Mrs. Plictisita confirms it, then in two weeks she informs you that the boiler is no longer in stock!... (Original) Raspund la telefon mai greu decât serviciul clienți de la Electrica (între 17 și 45 minute), plasezi comanda on line, o confirma doamna Plictisita, apoi în două săptămâni te anunță că centrala nu mai este pe stoc!...

(Translated by Google) Hello I found some phone numbers from this store where the pictures of the employees are also ... I sent messages on Whatsapp, then I called directly but also in vain ...., at the first and second phone number, I think the first is ......... the director of this store and an employee or be it his wife, the messages were read but did not respond to the requested information How can you trust such a company / s that do not answer you ?? 0. .... stars agree (Original) Bună ziua Am găsit ceva numere de telefon de la acest magazin unde se află și pozele angajaților ... Am trimis mesaje pe Whatsapp ,apoi am sunat direct dar tot pe degeaba...., la primul și la al doilea număr de telefon , cred că primul e .........directorul acestui magazin și a unei angajate sau o fi nevasta sa , mesajele s-au citit dar nu au răspuns la informațiile cerute Cum poți mai avea încredere în asemenea firma / e care nu îți răspund?? 0. .... stele acord

niște nesimțiți pun lumea pe drumuri am ajuns la 1:00 la ei spune că sunt până la 5 dar sunt închiși non stop

Persoane foarte amabile și bine pregatite

Astăzi am cumpărat din București sector 1 Același agent OLARU BOGDAN Serviciile au fost ireproșabile

Deplorabili! Oameni care inchid telefonul in nas clientiilor cu produsele in guarantie. Sa nu achizitionati niciodata de la ei centrale pe peleti! Sot si sotie, un tupeu ordinar.

(Translated by Google) They are central to pellets! I'm not good for all pockets! But who can afford it, I recommend! (Original) Sunt centrale pe peleti ! Nu prea sunt pentru toate buzunarele! Dar cine își permite ,recomand !

(Translated by Google) An impeccable and incredibly prompt service and the sales advisors very well prepared (Olaru Mariana) Thank you again (Original) O servire ireprosabila si incredibil de prompta iar consilierii de vanzari foarte bine pregatiti(Olaru Mariana) Multumesc inca o data

(Translated by Google) They don't answer the phones, no one to contact you.....Maybe if you need a guarantee or something from them, what do you do? A non-serious company! To be avoided! (Original) Nu raspund la telefoane,de contactat nu te contacteaza nimeni.....Oare daca ai nevoie de garantie sau ceva de la ei ce faci?O firma neserioasa!De evitat!

(Translated by Google) A mess of the program! I called around 4pm to make sure they had a schedule until 6pm as shown so as not to hit the alms road (40km) Obviously no one answered! :)) So I went anyway .. thinking that's the program. Arrived there SURPRISE ..absolutely no one. No posters nothing. (Original) O mizerie de program ! Am sunat în jurul orei 16 sa ma asigur ca au program pana la ora 18 asa cum este afișat ca sa nu bat drumul de pomana (40 de km) Evident ca nu a răspuns nimeni! :))  Asa ca am mers totuși.. gandindu-ma ca acela este programul.  Ajunsa acolo SURPRIZA ..absolut nimeni.  Niciun afiș nimic.

(Translated by Google) I want to congratulate the company for the professionalism and promptness it has shown. On 13.10.2021 I ordered a Fornelo Lydia compact boiler and in 2 days I received this boiler. Also all due respect to Mrs. Mariana, Sales Advisor (Original) Vreau sa felicit firma pentru profesionalismul si promptitudinea de care a dat dovadă. Am comandat in data de 13.10.2021 o centrala Fornelo Lydia compact si in 2 zile primit această centrala. De asemenea tot respectul pentru doamna Mariana, consilier de vânzări

Customer service below 0

(Translated by Google) I bought the Royal 25kw thermal fireplace for about 10 months and I can say that both the delivery and when I had a small problem with the pressure switch (which is under warranty) Mrs. Mariana was kind and prompt (Original) Am achizitionat termosemineul Royal 25kw de aproximativ 10 luni si pot sa spun ca atat livrarea cat si cand am avut o mica problemea la presostat (care se afla in garantie) d-na Mariana a fost amabila si promta

(Translated by Google) Today I took a 30kw fireplace whose quality I am going to discover, as for the staff ... kind and explicit to all my twisted questions. Very pleased! (Original) Am luat azi un semineu 30kw a carui calitatea urmeaza sa o descopar, cat despre personal...amabili si expliciti la toate intrebarile mele intortocheate. Foarte multumit!

(Translated by Google) I do not recommend!! The store is arranged, but it is closed. The agents on the phone show you all the benefits and prices, but upon installation you wake up that you still have to pay 2500 RON per chimney and others !! (Original) NU recomand!! Magazinul e aranjat, dar e inchis. Agentii de la telefon iti prezinta toate beneficiile si preturi, dar la instalare te trezesti ca mai trebuie sa platesti 2500ron pe cos de fum si altele!!

A serious company though. I ordered a boiler from the available stock, with a delivery time of 14 days, and I was pleasantly surprised to receive it in 4 days. However, the staff does not respond promptly to requests, in the sense that they are disinterested in selling their merchandise presented on their website.

It is very professional, they promise a team that you can rely on when you need it!

I purchased a stove, I am very satisfied and delighted with the employees there, because they helped me to understand what I wanted and what I needed for my problems! Very kind, calm and patient 🫶🤗 I recommend with great confidence, advantageous prices, available stocks and much more!