1/5 Charlotte F. 1 year ago on Google
We
will
not
be
returning
to
Club
Cascadas
again.
The
week
we
just
suffered
through
was
incredibly
awful,
from
start
to
finish.
The
myriad
of
issues
are
many,
but
the
main
issue
is
the
sudden
down
turn
in
professionalism
and
the
quality
of
the
Cascadas
property
in
general.
We
own
properties
at
both
Club
Cascadas
Cabo
and
at
Ocho
Cascadas
in
Puerto
Vallarta.
The
management
and
caliber
of
guests
at
Ocho
are
heads
above
Cabo.
We
have
owned
two
units
at
Cabo
since
they
opened
in
'99.
We
have
always
enjoyed
our
stays.
The
Giddings
company,
in
Cabo,
is
completely
in
the
toilet
now.
We
were
treated
to
our
unit
being
next
to
two
separate
complete
renovations.
Competing
jackhammers
and
construction
noise
7
days
a
week
(Si,
sabado
y
domingo,
as
well);
from
early
morning
to
6
p.m.
Pounding,
banging,
machines,
work
crews
hollering,
and
dust
-
so
much
concrete
dust.
We
were
never
offered
an
alternate
quiet
unit
or
discounted
fees,
during
the
construction
phase,
nor
had
we
been
properly
alerted
to
being
surrounded
by
very
close
construction
sites.
It
was
an
untenable
din.
We
have
had
a
smaller
Perlita
for
sale
for
some
months,
now.
We
discovered
why
it
wasn't
"showing
well."
Our
For
Sale
unit
has
been
used
as
a
smoke-break
area
for
the
construction
crew
and
stuffed
to
the
rafters
with
no
less
than
20
mattress.
Our
For
Sale
unit
has
been
a
storage
unit
for
their
massive
renovations.
Had
we
not
gone
down,
we
would
have
never
known.
This
is
totally
unacceptable
and
we
were
very
happy
we
hadn't
brought
down
the
rest
of
the
family,
as
there
was
no
room
at
our
inn,
so
to
speak.
When
we
spoke
to
Felix
about
it,
he
appeared
to
be
sympathetic.
This,
later,
turned
out
to
be
completely
false.
I
almost
ended
up
in
hospital,
after
nearly
falling
in
a
massive
water
spill
from
an
overnight
malfunctioning
air
conditioner.
It
had
run
down
the
wall,
from
the
third
floor,
soaked
one
suitcase,
the
entire
couch,
the
cow
rug,
ran
into
the
main
living
room
floor,
then
out
to
the
pool.
I
came
across
this
lake,
with
a
cast
on
my
leg
already,
in
the
dark.
I
was
hurt
in
the
near-fall,
but
it
was
minor.
The
new
'improvements'
to
our
unit
(which
we've
owned
for
20+
years)
have
left
it
with
no
airflow,
an
incredibly
stuffy
and
hot
upper
master
bedroom
and
a
big
loss
of
the
charm
it
once
had.
We
are
selling
it
all
now.
The
caliber
of
guests
and
families
has
also
taken
a
big
nose-dive.
Initial
concerns
,
emailed
to
Alfredo,
fell
on
deaf
ears
for
a
few
days
(all
the
while,
we
were
treated
to
the
heavy
construction
noise).
Eventually,
Felix
showed
up,
fielded
concerns
and
left.
Not
a
danged
thing
was
done.
We
weren't
offered
apologies,
compensation,
or
an
offer
to
move
to
a
quieter
unit.
Once
the
concerns
and
complaints
were
lodged
with
Felix,
the
retaliatory
vibe
began.
Our
cleaning
staff
really
started
to
phone
it
in:
We
didn't
receive
fresh
sheets
when
our
linens
were
changed,
no
more
foot
towels
for
the
showers
and
pool,
no
garbage
bin
liner
in
the
kitchen,
dead
roaches
in
downstairs
bathroom,
and
no
more
loo
roll
for
the
main
floor.
We
had
to
grab
TP
from
downstairs.
At
checkout,
there
were
charges
on
our
bill
that
had
been
charged,
erroneously,
to
our
unit.
We
explained
we
didn't
purchase
the
alcohol
and
wouldn't
be
paying
for
it.
Rather
than
believing
resident
owners
of
30+
years
with
the
Giddings
Cascadas
properties,
they
chose
to
bicker
about
it
-
choosing
to
believe
we
were
lying
and
trying
to
get
one
over
on
them.
That
was
the
cherry
on
our
week
from
hell
with
Club
Cascadas.
We
seriously
doubt
the
Sales
Team
will
be
falling
over
themselves
to
sell
our
unit
-
it
all
ended
on
a
very
sour
note.
We
loved,
loved,
loved
Ocho
and
the
Giddings'
properties
for
years.
This,
sadly,
is
no
longer
the
case...at
all.
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