Recommend I recently had the opportunity to stay here, and while the staff's friendliness and warm welcome left a positive impression, there were a few areas that fell short of my expectations. Firstly, I must commend the hotel staff for their exceptional customer service. From the moment I arrived, I was greeted with genuine smiles and a helpful attitude. They were attentive to my needs and provided assistance whenever required. Their friendly demeanor contributed significantly to creating a welcoming atmosphere throughout my stay. However, I must address the issue of room comfort. It was evident that the rooms were a little outdated, and this affected the overall comfort level. The furnishings and amenities appeared to be in need of refurbishment. Additionally, I was disappointed with the cleanliness of the room, specifically the carpet. It was apparent that the carpets were not adequately cleaned, as they appeared dirty and worn maybe full of red Wine. This lack of cleanliness detracted from the overall ambiance of the room and left me feeling somewhat uneasy. I believe that greater attention to detail in the housekeeping department would greatly enhance the guest experience. But overall the room was clean no dust at all. Despite these drawbacks, I must reiterate that the staff's hospitality was a standout feature of my stay at the Baron Hotel. Their warm and welcoming attitude went a long way in compensating for the shortcomings I encountered. I sincerely hope that the management takes note of the concerns raised regarding room comfort and cleanliness, as addressing these areas would significantly improve the overall guest experience. Also you can enjoy the amazing view of Baron place. Also they have a very tasty patisserie in the whole city try their Mille-feuille it’s a signature. The pastry layers were delicate, flaky, and perfectly baked to a golden hue. Each bite offered a delightful crunch that seamlessly melded with the luscious cream filling. Additionally, the presentation of the Mille-feuille was a feast for the eyes. The pastry was elegantly layered and dusted with a delicate sprinkle of powdered sugar, adding a touch of sophistication to its visual appeal. The attention to detail in its creation was evident, showcasing the Baron Hotel's dedication to excellence in every aspect of their culinary offerings. The Mille-feuille truly embodied the essence of a perfect pastry. It was clear that the Baron Hotel takes great pride in their signature creation, as it showcased their commitment to delivering exceptional culinary experiences to their guests. But they must fix the prices about the products. It’s little bit expensive.

Sure enough, this hotel bets on its location, but is just average otherwise. It's gone heavy refurbishing and renovations, adding a spacious extension. This adds attractive dimensions to the place, wider views of the impressive Baron Empain Palace and space for more accommodation. However, service and F & B are not on par, flawing in many aspects: hygiene, speed, hospitality and quality. Too bad because it harms business and taints the image, ruining an experience which could be easily bettered with simple measures. In short, too expensive for too little in return

A baron is not a king, nor a duke and this hotel is typically that: it wants to look and sound like a king but it falls short of this promise. Guests are lured to think it's a great place, but the moment you scratch the surface, you find out failure after failure. Receptionists are poorly knowledgeable and hardly speak good English, slow and continuously seek instructions from the back office, unable to take decisions fast and efficiently. Restaurants have a nice view, but hardly offer quality food besides a pretty decent spaghetti Bolognese. Rooms are small, though offer a decent view over the Baron Palace.

I booked and paid a room at this hotel for 9 nights. I stayed 6, due to some changes in my program, independent of me. With one day before my departure, my company sent an email to the hotel for information and to postpone the remaining 3 nights to the following week. I didn't received any answer from them. In the next morning day, when I make the check-out, I asked the reception personnel about this answer. They seemed like they had no idea what it was about and start searching for the respective mail. First answer was that they didn't received, but after I gave them additional details and saw me that I intend to call somebody from the company, they admitted that the mail was received, but that they cannot give me an answer and only the manager can. I requested them to call the manager. The front desk manager was 2 meters behind me (?!). We discuss about this postpone and he told me that there is no problem, that move the remaining 3 nights can be moved for the next week and asked the people at the reception to check the availability. After they confirmed the availability, I asked them to make the reservation, moment when the front desk manager told me that they should receive another mail from the same mail address with this request, for another voucher. Even though his attitude was arrogant and contemptuous (turning his back on me during the discussion and interrupting the discussion several times, addressing other people), his point of view seemed logical to me and it remained established that way. But, after 3 days, my company informed me that the hotel refuse to make the reservation, citing that they don't have rooms available, but they don't want to return the money either. - Arrogants and cheaters! Other unpleasant things in this hotel: - Even if it was well maintained, it was easy to see that the furniture was very old. - On the first evening, after I served dinner, although I was waiting for someone to come and pay for the buffet dinner, no one came. Considering that they were probably informed that I paid for 9 nights' accommodation, I went to my room, and the next day I had to pay for the last dinner as well. However, around midnight (11:35pm) I was called to my room by a rude individual, who neither greeted nor apologized for the late hour, but went directly to the subject, telling me that I should pay for dinner and that he will come at my room for the money. When I told him that I waited to do this but no one noticed me and asking him if he couldn't wait until the morning, and that in the meantime he could check at the reception if I'm leaving or not the next morning, he repeated: "OK , in the morning". When I asked him if he knew what time it was, he hung up on me. Of course that in the next morning, when I asked about this person, nobody knows who was. For these reasons, I decided do not eat the next dinners in their restaurant - Rood and impolite. - They brought in the room a welcome fresh fruits and sweets platter on the 6th day of my stay, instead of the first (?!).

Baron Hotel Heliopolis will always be a charm. I always enjoy staying there. Rooms are very comfortable but I would recommend new carpets and curtains.

Clean, high-quality, and reliable hotel. The food and rooms are very nice. I would definitely recommend it.

The place is really beautiful, rooms are spacious and comfortable. The manager and staff were very welcoming and friendly

Lovely hotel stayed for a week very friendly staff and very friendly security as entre the hotel food was great as well breakfast loads to.choose from great experience

I was there for a breakfast buffet. Food was good, but not much of a variety. However, the setting, service, and taste were all OK

The receiptionest are to polit and rude . I asked to extend the stay to 2pm he refused ( that's not issue for me) the case that,first he is talking and just looking to the computer. Second I ask him to call the converge to bring my luggage and he answer for checkout you should bring them by your self!!! That conversation was front of customer experience officer and she said nothing but ask me after I checkout if I'm happy in my stay!!!! After I went to my room I found the concerg running after me. Also even though I book no smoking room through Agoda but in fact they don't have no smoking room

Great service and help from the staff to keep our bags after we checked out so we could explore the city before our flight home! The view rooms are worth it!!!

Very bad experience haven't recieved my room until 4:00 PM recieptionists are so reluctant room very small and took them 2 hour to find me iron really awful experience