Girlfriend and I purchased two private tours - the yacht and the cenote tour. Tim was friendly and an excellent host ensuring we had everything we needed. However dealing with Isabella was a nightmare. Simply put, she made a mistake which cut our private yacht tour short. She didn’t apologize or acknowledge her mistake but rather insisted on fighting us on this. Due to her poor customer service and lack of integrity, we will not be booking with tio nene again and will be advising our friends to stay away from this company. Shame as the other guides and drivers were a pleasure to deal with.

The agency staff was very attentive, we managed to negotiate the prices, they are super reliable, you don't have to worry about anything. As we were driving, we only took two tours with them, Isla Mujeres and Chichen Itzá. The island trip was really cool on a catamaran, there was diving in the sea, the lunch included was very good, if your intention is to enjoy the beach it's worth taking a ferry and going there on your own, we only spent 1 hour and a half on the beach in a The tour takes 7 hours, but if you want to do several things, the tour is really cool. For Chichen Itzá, visiting the pyramids was spectacular, the place is incredible, our guide there (not the one on the bus who was annoying) was really cool, he knew everything about there we were very impressed, if you go to Cancún you have to go there, the place It is a little far from Cancun. If you have a car, it's worth going on your own, the tour was super cool, but we had several stops, one in a Mayan village for lunch, the food was very good, but everything there was a shop, they try to sell you things all the time, that's it. It was pretty boring and things were way more expensive than in other places. There was a stop at a cenote, a very beautiful place, but as we had already been to others it was unnecessary for us, and the last stop was in a very beautiful city that was really cool to visit, in the end we left at 7 in the morning and arrived at 10 in the morning. At night, if you have a car I say it's better to go on your own, otherwise the tour is really cool!

Terrible experience with Isabella. At no point was she a good professional. She booked the wrong tour and when I asked for an explanation she just apologized (she didn't want to admit the mistake) It took more than 2 weeks for a forced refund, I had to tell her that if she didn't resolve the issue I would call my bank and cancel the payment I did with my credit card. Only after that did she return the difference to me and it wasn't the full amount (she told me that fees are not refunded!? As if I didn't have the service) if it weren't for Tim saving my tour and also intervening with requests for Isabella to help me answer I would have hated the company. I thank TIM for the excellent work and service. I loved meeting you and thank you for the Cenotes tips. My boyfriend and I had 2 wonderful experiences renting the yacht and Cenote on the second day.

Don't want to get frustrated and ruin your trip? DO NOT HIRE THIS COMPANY! On two consecutive days, we waited for the van to take us on a booked tour to Cozumel (tour already paid for!), but they simply didn't show up! We were not contacted either, on the contrary, we called several times to get some information. There was no concern about resolving the problem, much less with us. Until they said that the Catamaran had broken down, they said... (a fact that we found to be false!). As it was the last days of the trip, we were unable to hire a serious company. We lost 2 valuable days at the hotel. I really don't wish anyone to go through this disappointment... Run!

(Translated by Google) I recommend it a lot, I regret not having closed the total package with them, they helped us a lot even with issues that were not their responsibility, people of great nature. 👏👏👏👏👏 (Original) Indico muito, me arrependi de não ter fechado o pacote total com eles, nos ajudaram muito até com questões que não era de responsabilidade deles, pessoas de grande índole. 👏👏👏👏👏

Top

When I hired a Brazilian agency, I thought that all tours would have a Portuguese guide. It does not have. I booked a trip to Chichen Itza for my father and it was outsourced. With people from different agencies and without a guide in Portuguese. Furthermore, they were delayed for an hour, leaving my 80-year-old father waiting at the hotel entrance, without giving any satisfaction. When I complained, they simply ignored it. I do not recommend.

Our transfer Daniel was a sweetheart every day. More than that, a friend (several tips). Otto, our agent in Cancún, very friendly and attentive. Overall, it was worth hiring Tio Nenê for the team and excellent tours. Perfect for Brazilians due to all the support. Recommended tours: Chiken-Itza + (the It Kill cenote we didn't like very much), Tulum and cenote dos Ojos (incredible), I recommend buying photos in the park, not on the boat) and Columbus (romantic dinner, I recommend the sunset).

Stephanie's service during the sale was very good, she was always super attentive. The disappointment was when we arrived and the person responsible for our tours was Uncle Baby. Super confusing information, he sent the wrong tour voucher (we said we were going by car and he wanted to charge us for transportation), we didn't have personal contact with anyone and in the end he was extremely rude to us. Cris had to intervene to try to calm the situation, but the negative impression remained. We booked 2 tours, which were cool, but we could have booked directly in Cancun.

They didn't pick us up at the hotel, and they didn't answer the phone or give an answer, after a lot of trying, they went to the car to pick us up, but we missed the boat and had to go with another boat, missing part of the tour and they didn't reimburse anything for the inconvenience, the other day I went with another agency and it was punctual and they sent me a message in the morning letting me know that the transfer was coming to pick me up. That was my experience and I don't recommend it.

(Translated by Google) My watch was stolen on one of the tours indicated by the agency. (Original) Furtaram meu relogio em um dos passeios indicado pela agencia.

(Translated by Google) Very good at Instagram, they give tips about hotels, tours and restaurants. The customer service itself is time consuming. I closed a tour and transfer package, I had to cancel a tour and I didn't get a return. I didn't feel confident to proceed, I decided to cancel everything. I will close the tours in Cancun myself. I do not recommend. (Original) Muito bons no Instagram, dão dicas sobre hotéis, passeios e restaurantes. O atendimento ao cliente em si que é demorado. Fechei um pacote de passeios e transfer, precisei cancelar um passeio e não obtive retorno. Não senti confiança em prosseguir, decidi cancelar tudo. Vou fechar os passeios em Cancun mesmo. Não recomendo.

I loved

My husband and I went to Cancún on our honeymoon, as our first international trip we chose to choose a Brazilian company to take the tours with, which was great, in addition to Monique's excellent service before the purchase, we could count on Bella and Uncle Nenê throughout the trip. At first we closed the Cozumel and Isla Mujeres tour, but due to weather conditions we had to exchange Cozumel for Tulum, which is a great tour, for those who like history lol, we also went to Cenote dos Ojos, wonderful! Isla Mujeres is fantastic, swimming with the dolphins is, of course, the best experience of our lives! In addition to the service provided by the professionals who are in charge of the sales, the drivers are kind, fun and always willing to help, especially Daniel, who even helped us choose the dishes for lunch lol. With so much hospitality, we arrived in Brazil and have already booked tours for the next trip! See you in 2022!