4/5 Matt J. 2 years ago on Google
Update
as
of
1/11/22
The
general
manager
was
kind
enough
to
not
only
text
me
once,
but
he
contacted
me
two
more
times
including
the
phone
call
today
as
he
was
very
sick
for
the
past
two
weeks
and
even
today
didn't
sound
good
but
still
took
a
good
30
minutes
to
talk
to
me
about
my
concerns.
I
really
do
appreciate
how
he
handled
everything
and
explained
some
of
the
challenges
they
are
going
through
because
of
COVID.
He
didn't
make
excuses
and
offered
to
buy
my
next
meal
which
I
told
him
wasn't
necessary
but
he
insisted.
I
will
definitely
give
them
a
try
again
with
the
understanding
of
the
challenges
they
are
facing.
I
have
never
had
management
from
any
business
handle
a
complaint
as
well
as
he
did
and
am
very
appreciative
of
it.
I
am
changing
the
star
rating
from
a
1
to
4
simply
because
he
took
the
time
to
address
my
concerns.
I
have
gone
to
3
pepper
since
it
first
opened.
My
family
and
I
have
absolutely
loved
this
place.
I
knew
several
staff
that
worked
there
in
the
beginning.
The
place
had
great
food
and
very
good
service.
Over
the
years
the
quality
of
the
food
has
declined
and
the
service
as
well.
Tonight
was
the
final
straw
that
is
forcing
me
to
stop
going
there
and
find
a
new
Tex-Mex
place
to
eat.
I
ordered
a
chicken
quesadilla
and
chips,
that's
all.
My
order
was
supposed
to
be
done
at
7:15
which
is
exactly
when
I
got
there.
Within
10
minutes
of
waiting,
the
place
was
filling
up
with
people
that
had
to
go
orders.
Food
was
being
made
only
to
sit
on
the
back
counter
as
they
were
trying
to
apparently
do
everyone's
order
at
the
same
time
but
nothing
was
getting
done.
I
notice
two
quesadillas
going
into
boxes
within
the
first
5
minutes
of
being
there
but
assumed
they
were
someone
else's.
Customers
were
getting
restless
as
more
and
more
kept
waiting
for
their
food.
Eventually
about
20
people
were
waiting
and
no
customers
were
even
there
to
order
food
but
nothing
was
coming
out.
At
exactly
7:43
I
got
my
order
which
had
been
sitting
there
in
one
of
the
boxes
that
was
made
within
the
first
5
minutes
I
was
there.
My
food
was
cold
and
when
I
told
the
workers
that
they
looked
confused,
didn't
apologize
or
try
to
make
it
right.
I
even
demanded
they
remake
the
quesadilla
as
it
sat
for
about
25
minutes
which
the
one
girl
was
going
to
even
though
she
couldn't
understand
why
I
was
asking
for
it
to
be
redone.
She
then
said
that
it
would
have
to
be
made
differently
because
of
something
being
frozen
which
I
am
not
sure
what
she
said
because
I
was
so
angry
at
that
point.
I
took
the
cold
food
and
left
as
this
was
not
even
for
me.
They
had
at
least
5
people
working
there
and
know
one
had
a
clue
what
was
going
on.
The
owners
clearly
could
care
less
about
how
this
place
is
falling
apart.
My
wife
and
kids
have
had
bad
experiences
in
the
past
as
well.
This
really
is
a
shame
and
honestly
hope
the
owners
read
this
and
start
taking
a
closer
look
at
this
place
as
I
am
sure
more
negative
reviews
are
coming.
I
have
used
them
for
the
school
I
work
at
for
the
team
I
coached
but
unless
something
drastically
changes
never
again.
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