5/5 Jacque H. 8 months ago on Google
I
celebrated
my
60th
birthday
with
a
trip
to
South
Africa.
On
my
first
day
in
Cape
Town
the
group
tour
guide
made
a
surprise
stop
at
the
Diamond
Works
Cape
Town.
A
few
of
us
indulged
in
champagne
mimosas
while
listening
to
a
brief
presentation
by
Asiphe
about
diamonds
(color,
clarity,
cut
,
carat
weight,
and
cost).
Once
Asiphe
apprised
us
of
a
50%
discount
available
for
our
group,
the
women
quickly
began
to
shop
while
the
men
prayed.
I'm
usually
not
drawn
to
expensive
jewelry
(life
style
and
budget),
but
the
occasion
compelled
me
to
browse.
Most
surprisingly
I
actually
found
a
pair
of
earrings
that
I
love.
The
discounted
price
my
ears
heard
Asiphe
quote
in
Rands
fit
my
budget.
A
perfect
intersection.
I
excitedly
whipped
out
my
bank
card
and
made
the
purchase.
I
was
so
excited.
I
returned
to
the
hotel
showing
off
my
new
diamonds.
Finally,
I
took
a
moment
to
review
the
purchase
text
message
from
my
bank.
The
Dollar
amount
noted
inside
the
text
was
nearly
$900
more
than
I
expected.
This
was
a
mistake
that
had
to
be
corrected.
Immediately,
I
requested
the
hotel
driver
take
me
back
to
the
Diamond
Works
store.
Asiphe
was
still
at
the
store
and
smiling
when
I
arrived.
I
discretely
explained
to
her
what
I
believed
was
a
keypunch
mistake.
I
was
so
sad
when
she
explained
that
I
had
misunderstood
the
price.
No
shocker.
It
was
my
first
day
in
South
Africa.
Asiphe
was
very
understanding
when
I
explained
that
the
cost
was
outside
my
budget
and
I'd
have
to
return
the
earrings.
To
execute
the
return,
Asiphe
had
to
get
her
manager
Mel
who
was
equally
understanding
of
my
plight.
As
Mel
began
to
process
the
return,
I
continued
to
express
to
Asiphe
my
disappointment
in
not
being
able
to
keep
the
gift
that
I'd
purchased
for
myself.
Overhearing
our
conversation
Mel
reacted
to
the
news
of
it
being
both
my
birthday
and
first
day
in
Cape
Town.
She
stopped
processing
the
return.
"What
can
you
afford?"
Mel
asked
me.
I
stated
the
discounted
amount
I
originally
believed
to
be
the
cost.
She
countered
higher,
but
I
simply
couldn't
pay
a
single
dollar
more
than
the
discounted
amount
I
originally
believed
to
be
the
cost.
With
that
I
was
resolved
to
complete
the
return.
However,
Mel
was
also
resolved
not
to
allow
me
to
leave
in
disappointment
on
my
birthday
and
first
day
in
Cape
Town.
She
asked
me
sit
and
have
a
cup
of
hot
tea
while
she
checked
on
a
few
things.
Less
than
five
minutes
later,
Asiphe
shared
the
good
news.
Although
Mel
was
still
in
the
back
talking
with
someone,
she'd
sent
message
that
I
would
be
keeping
my
birthday
gift
earrings
and
the
nearly
$900
credit
adjustment
would
be
made
to
my
account!!
A
few
minutes
later
Mel
emerged
from
the
back
office
and
processed
the
credit
adjustment,
provided
me
a
new
receipt,
and
handed
me
my
certified
diamond
earrings.
Thrilled
is
an
understatement
of
how
I
felt.
I
am
so
grateful
to
both
Mel
and
Asiphe
for
their
patience,
understanding,
kindness,
and
generosity.
They
were
essential
in
setting
the
perfect
pace
for
my
entire
trip.
I'm
back
in
the
United
States
and
I
can't
stop
telling
anyone
who'll
listen
about
the
amazing
God
blessed
experiences
I
enjoyed
in
South
Africa...starting
with
my
first
day
at
The
Diamond
Works
Cape
Town.
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