UNSAFE HOTEL! After I checked in, I went to bathroom, an employee quietly came into my room. When I opened bathroom door, he quickly ran out. Several hours later someone else walked into my room, then ran out. I went to front desk and told them what was happening and all of sudden they did not speak English. That night I put a dresser against my door to keep anyone out. In middle of night, someone opened door and then quickly closed it. I checked out the next morning. They charged me for 4 days. I demanded my money back and three hotel employees claimed they didn’t understand what I was saying. DO NOT STAY IN THIS HOTEL! Matter of fact, don’t go to Colombia at all!

The hotel itself was nice. But the flush button on our toilet was broken and the guy at the front desk tried to scammed me. I asked the desk to order me a cab to the airport. The guy at the front desk quoted me a very high price which i denied. The "cab" arrived and it wasn't a cab at all. Either a private car service or a guy with connections to the hotel. Got to the airport and the driver refused to give me my change. I will not go back and I don't advise others to do so. This is an expensive hotel and not worth the price. Especially with such dishonesty. I recommend the Bastion Luxury Hotel. Similar price but better hotel, staff, and accommodations.

Title NO HOT water and horrible front desk staff . Abominable experience checking in. Recently had the wonderful opportunity to visit Colombia with my boyfriend and his family . I’ve had an incredible trip so far up up until the arrival at the Ananda hotel. Upon check in , The front desk manager Jorge was so rude to my boyfriends mother and myself , I absolutely couldn’t believe it. I don’t post reviews very often, but the experience was so horrible that I feel the need to warn other travelers and save them from booking this hotel. The hotel front desk manager if you can even call him that understands and speaks perfect English but when I asked to speak to his manager Diego that he was on the phone with he completely ignored me and ended his call abruptly with him. We ended up turning a thee night reservation into one night and booked a hotel few blocks away. Thank god because when I took a shower this morning, I come to find that not only is the hotel staff extremely rude, but the hotel does not have any hot water. No hot water in the bathtub and no hot water in the shower. Last night the only night that we stayed here my boyfriend attempted to take a bath and out from underneath the bath water was pouring out and essentially flooded the entire bathroom floor. and he couldn’t even take his bath because the water was cold this morning when I showered, I couldn’t even stay in the water for more than four minutes because it’s not lukewarm it’s not kind of cold. It was very cold. Almost as cold as Jorge’s heart was when we were checking in. Upon reading reviews on Google I found that Jorge has been a problem for other guests as well. The only positive experience we’ve had so far at this hotel was the breakfast service and food was good. But the bathroom experience was quite horrendous and as I previously mentioned, the check in procedure was extremely dissatisfied. As I mentioned above, I am not the reviewer, but I feel it is my duty to contribute to the community and help the hotel owners, as well as other future potential guests know about the shortcomings of this property and staff.

Great location. In the middle of everything. No problems getting anywhere on foot. Average continental breakfast. Nice staff. Bar staff was great. The room was ok. No window and there was a leak from the ceiling , also non working refrigerator. The best thing about this hotel is the excellent location.

Good points: the cleaning staff was really nice and thoughtful! The rooms look good and the bed is very big and comfortable. Bad points: Rooms are very noisy, you can literally hear people talk (non mumble) as if they are in your own shower. The bill was incorrect, and they already put the tip on your hotel bill which was weird to me. The front desk employees were VERY rude and impolite. I have never been treated like this. Orders on the rooftop didn't come, we ordered some bottles from the bar and after 40 mins I had to remind the waiter again. All in all.. not worth it, for approximately the same price you could get a way better hotel in Cartagena.

We stayed here for 4 days and loved everything about it! Location was perfect and short walking distance to everything. Room, facilities, and food were all great. But the service was incredible! While all the staff members were great, the front desk went above and beyond to make things nice and easy. When I asked for directions to a place to change money, the front desk just arranged for someone to come to the hotel and do it for me within 15 minutes while I ate breakfast. When I asked for recommendations for scheduling a PCR Covid test ahead of my return flight, the front desk was able to schedule a test to be done for me at the hotel the next morning. Would definitely stay at Ananda again!

DO NOT STAY HERE ! Save yourself the frustration, time , and rudeness. Attention Diego M general manager I hope this review finds you . I would love to give your hotel a higher rating. If it wasn’t for such rude front desk staff, I would give your Hotel four out of five however We had such horrible experience checking in and it was all due to Jorge the front desk attendant and self proclaimed manager . So you get only 1 star. Jorge was so rude and not accommodating that it Made the entire stay a huge regret . I will explain the situation, we (my dad mom , gf and myself ) are visiting Cartagena for Easter , we are US citizens, we have lived in United States for over 35 years. We also happen to have dual citizenship in Columbia. Upon checking in Jorge explained that we would have to be charged as Colombian residents which means an additional tax would be added to the bill. We explained to him. We are not residents of Colombia, We live in the United States and we provided him our American passports and more to make our case. he was persistent in saying there’s nothing he could do and we will have to be charged extra tax. This is not true , he could’ve take used OUR US passports but he chose to be unhelpful and rude during the whole exchange. Additionally, We were traveling with my girlfriend who is a US born citizen. We requested/ stated she would be paying the bill and reservation to be under her name. Jorge refused to put the reservation under her name and he professed hotel /he could not waive the Colombian resident tax because there’s four of us and we have two rooms so it can’t be one reservation .. huh that doesn’t make sense at all ..right ? . We said if she is paying with her credit card for both rooms and she is a US resident and citizen , we don’t understand the complication with our request and why he can’t help. Jorge why did you choose to not accommodate us ? What do you have against colombian ex-patriots ??? Jorge got his general manager on the phone, and we asked to speak to Diego the GM but Jorge ignored us and finished the call with out Putting us in touch with GM. At this point we already felt like we were treated rudely and didn’t even want to stay in the hotel but had little options sitting at check in with our bags. We told Jorge. if the hotel cannot honor and recognize that the tariff should not be charged because we have a US citizen who will be paying the bill then we will search for another hotel. Jorge essentially said, good luck, and did not waver whatsoever. We find this to be horrible customer service, he was rude throughout the whole process, and he said he is the top authority on the matter . He then called his boss, and while he was on the phone with his boss, we asked to speak to him, he ignored us, and did not give us the opportunity to speak to a Diego the GM. Upon reading past google reviews, we find that Jorge was rude to other customers as well to no surprise, please check the google reviews for months back from this review from somebody else that had a bad experience and names Jorge as the antagonist. We will never stay in this hotel again and it is because of Jorge. We will let everyone we know about a bad experience, and we will be posting reviews on every forum possible from Yelp to Google to Tripadvisor. . Solution, we stayed one night and checked into the hotel two blocks down.. and guess what , they didn’t charge the Colombian resident tax as we are not Colombian residents. Further more the one night we did stay , we could hear the entire hotel walls are so poorly insulated you could hear people talking . The tub had a leak from Bottom and flooded bathroom , thank god I didn’t trip and break my neck . Again Save yourself from rude staff and pick another place .

Very bad experience with the staff at the entrance who was very rude. Jorge in particular. Rest of the the staff was very nice though. We ordered water for the breakfast and they made us pay the bottle without telling us!! The gesture is incredible. Also they market a very nice rooftop with a pool. But it was in renovation and no one told us. They have another small pool but hard to use because everybody was packed there. Having issues happen but the way they communicated about them where very bad unfortunately.

The Ananda is a beautiful, historic hotel in a great location. The staff is incredibly attentive, kind and friendly (Thank you helping me celebrate a birthday I will never forget!). The rooms are beautiful and the pool and view from the roof is perfect.

Our room was clean & spacious, with large bath and shower. All staff was very friendly and helpful. Good food and very attentive wait staff in the restaurant. Pool area was very clean and well kept. Close to restaurants and "downtown" areas.

This place definitely isn’t a 5 star hotel. It’s probably a 3 star property. The staff were nice and our room was ok but it had a weird damp smell to it and the bathroom was tired and felt dirty. We also got woken up at 4:30am by a very drunk guy blasting music for 2 hours.

In general hotel was good, but they charged us 177,000 Peso extra and when we asked about it, the staff told us that it is tax. We paid the extra amount but one of our friend in group knows Spanish and discuss with them and they confirm it is not tax and it was insurance of our luggage which is optional and they added to our bill without our permission. As soon as we complained they returned $126400 Peso. I believe they are cheating in this way and get more money from the guests. Please check your bills and do not trust them at all.

We have had a wonderful time at this boutique hotel. From the minute we checked in we felt at home and safe! I read reviews in past and have had no issues what so ever . Sergio on operations was amazing as well as all the lovely ladies at breakfast and the bar area. Rooms cleaned in a timely manner. 2 things to remember, bring bug spray if you are prone to getting bitten and sewer system can be delicate and so tissue is recommended to be placed in trash can which took some getting used to. I would stay again. Breakfast included is lots of variety and great juices!

Mediocre place - rooms are super loud - staff doesn’t speak English - breakfast options are limited - no shade spots at the swimming pool. Our room was not cleaned (we had to ask twice).

We booked a superior room for two nights. We were immediately unhappy with the room - the noise from outside the room was loud, there was no hot water, the toilet didn't flush and there was no natural light. We asked for another room and were told there weren't any available on the first night, but there would be on the second. So we never unpacked. The noise continued until late at night (12am) and we were woken by staff noise (cleaners and pool staff) around 6am. There was also construction noise the other side of the wall that was unbearable. We went to the front desk expecting to move rooms but were told there weren't any available. The staff felt detached from any empathy and we were treated as you'd might expect at a hostel. Totally unprofessional and a very low quality experience. Avoid if you're looking for a pleasant or luxurious holiday.

We loved our stay here!!! Great staff, beautiful rooftop views and beds for lounging, breakfast included, really enjoyed the pool at the ground level and top roof level. It can get noisy at night with outside music and rooms opening up to main areas but that’s to be expected. Hope to be back in the future!

We had a wonderful time here - the hotel is in a great location and the staff is amazing! We took many trips to the spa, loved all of our meals and the ambiance is beautiful.

We stayed in Ananda Boutique Hotel for 2 nights. The morning staff was super helpful and nice, however, the night staff was rude and not helpful. On our first night I called reception to ask for a crib. The lady on the phone said they had cribs they just didn’t have the staff to get it. I asked if she could tell us where it was and my husband could get it and she said she didn’t know where it was and then hung up. I don’t understand how someone that works at a hotel does not know where sleeping items are located. On the next night, my husband when to pick up the key since it wasn’t ready bc we got moved to another room. And the guy at the reception had an attitude and sounded annoyed. Overall food was good, location was good too, rooms were big, they also do COVID test. I just want to thank Naris she was extremely helpful and very attentive.

Riding the heart of downtown El Centro. Looked really nice. They have a small pool. Food was fantastic and authentic to Cartagena Columbia. Or dered a classic Colombian breakfast item it's a small sweet corn . Really good. We ate in the courtyard which is pleasant.

Room was very comfortable and staff very attentive. Food at the restaurant in the hotel is very expensive for the quality, especially when you compare to restaurants around in the historic center. Rooftop was closed for renovations.

I love this place , free breakfast, 3 pools , hot tub and nice air conditioning, close to everything you need!

We celebrated our 25th wedding anniversary here. The place is beautiful, the food was great and the staff was fantastic.

My girlfriend and I stayed at ananda boutique hotel for 6 nights in early December. The staff, the rooms, comma the relaxing music, was perfect.The staff goes above and beyond to ensure your comfort. Shout out to Jorge, Yomaris, Lillibeth & Angie

The hotel is such amazing, the service wonderfully, the food the best around de world I recommend you this Hotel!

My girlfriend and I stayed here on vacation for a week. There are a lot of hotels to choose from in the area and we are so very happy that we chose Ananda. The hotel is beautiful and is the perfect backdrop to a holiday in this part of Colombia. Although the structure itself has been around a very long time, the hotel itself has been very modernized. Reliable hot water and air conditioning, which is absolutely vital if you are staying here. The rooms had great attention to detail. The staff was friendly, kind, and accommodating. The two pools were fantastic. The food in the restaurant was very good. All in all, we would highly recommend staying here. It truly added to the enjoyment of our stay.