Worst provider I have ever been too. Really embarrassing service. They didn’t even get my prescription called in under 2 weeks so the two week take home was pointless putting my health at risk. The nurses were rude and just tried to get me in and out. They do not care about the patient. They also told me an executive would call to talk with me about my experience and I have not heard a word. DO NOT WASTE YOUR TIME. They only want your money demographic information for their funding.

I have enjoyed coming here because the medical team has always been nice. However that is no excuse for the communication errors that constantly occur. I have given them chance after chance to redeem themselves, but it has yet to happen. This is no way to treat patients who have been with the establishment for years. I don't feel valued nor do I feel like they actually care about me as a patient. It is sad to think this is the way I would leave this practice, but they have given me no other alternative. For a place that is suppose to be a safe haven and help everyone, they sure know how to make a mockery of the office and all the staff who run it.

Go somewhere else for your prep prescription. I’ve been coming here for over a year and a half and each time the front office service gets worse. They don’t answer their phones. They schedule you with one person when in reality it’s with someone else. They show no compassion for their patients. Yesterday I was scheduled at 2:30pm with Taylor. I left work at Norterra at 1:45pm without realizing there was a giant storm outside. I drove for one hour in the pouring rain and bumper-to-bumper traffic to show up 15 mins late and be turned away. I explained I was there to see Taylor because he wanted to see me in person, but no more than 30 seconds go by that the receptionist returns and tells me that ‘Leah’ (?) has already marked me as a no-show and can’t see me. On another occasion I wasn’t checked in correctly and waited 30 mins to be seen. The receptionist told me the NP (Mr. Valentine) was busy with other patients. Once Mr. valentine found out I was waiting he came out quickly to get me, apologized, and said he had no idea I was waiting because they didn’t check me in. There was another occasion where I was calling multiple times to schedule a refill appointment but no one was answering or returning voicemails. Community Walgreens called me to check in on my prescription and I told them about my problem. They called the center for me and the NP at the time called me himself to schedule my appointment. It’s unfortunate that Southwest Center plays a vital role in keeping the LGBTQ+ community safe and healthy but experiences like mine place my prep medication at risk to be refilled.

Warning do not wast your time with this place. Was told by my normal physician to go to this place as they are not versed in HIV medications for prevention and care cool I appreciate the honesty from my medical provider. First visit was great was working with Paul which is no longer working at this facility. Got a new NP I believe there name was Leah to work with and was told my insurance denied our claim to put me on a new medication like insurance does. Come to find out they took down incomplete medical history from my first visit and lied about getting my medical records from my previous provider. I know they lied since I had my old medical provider BCC'd to me in the email with the records I requested to be sent out. How do I get my complete medical history via email and they didn't? When I called them to question about this I then get scolded by my assigned NP Leah over the phone at which point because I caught them lying to me. I requested to speak with the director on duty at the time which I believe was named Taylor to report the terrible bed side manner and rude etiquette regarding my care and treatment. This was the last straw for me as it was clear that they don't care about giving good care which shows since they gave me a medication that no pharmacy had and then put me back on medication that was shown to be damaging my body based on my blood test results. All in all if you want to risk your health and treated like garbage by your health care provider this is the place for you. If you like to survive and protect yourself and partners I would for sure look some where else.

Didn’t feel a real connection with the provider I saw. She didn’t seem that interested in the issues I was voicing and seemed to be lacking any useful ideas regarding obesity treatment (a follow up call from the office gave me the absolutely earth shattering revelation that I should eat well and exercise and come back for blood work in 3 months to see how I’m doing …). Overall I would say I didn’t feel heard and have no real path forward. Edit: They have conducted zero follow up with me about a medication they prescribed that was denied by insurance. After not hearing from them, I called on a Thursday to get information on the appeals process and was told I’d hopefully get a call back Friday. Cut to Thursday of the following week and they still haven’t returned my call, so I call again and am told they will “hopefully” call back by tomorrow. Just another medical office that doesn’t know how to communicate.

This place is horrible. They fraud insurance by denying refills on prep which is against state law. When I asked why I was denied a refill till my next appointment, I was told I needed to be"tested". For what exactly? Arizona state law requires no further testing too be prescribed prep, I had already completed the required bloodwork and initial kidney&liver analysis. I became upset when I ran out of medication due to the painful withdrawals and told them I would tell the board if nothing is done. The lazy and rude front desk jocelyn did not notify anybody of my need for refills after I had attempted to reach a provider several times. Then I was sent a letter stating I was banned?? I read the letter and they had me mistaken for someone else. I never said anything on those documents. I was fortunate enough to have recorded and transcribed the conversation. Then reported it to the medical board and to my Insurance . I attended this clinic for well over 10 years, I grew up here. Absolutely a waste of funding. The sort of individuals who run this place are like Kristina Ford or Amber Heard. They are all liars who will fraud your insurance and lie on documents to avoid prosecution. Do not use their services for Prep. You can obtain the medication easily online through more valid providers who are easier to communicate with. I got mine refilled immediately by an MD in NYC! The application took under 30 minutes and its all free. Forget this clinic! Vote red and discontinue funding to poorly run, fraudulent organizations like this. Report all of them and record, record, record.

I've been here a few times and hadn't had any issues until I was told the Counseling sessions were a free service bc they're non-profit. I was asked to be placed on the waiting lists and I was never called. I forgot about it for a while because of life things & when I finally called them a year later to see where I was on the wait-list , I was told I was never placed on the wait-list. That was the first thing that went wrong. The second thing is after this mistake was made I was placed at the top of the line. I started receiving counseling services within 2 weeks. Again, i was told this was a free service. I took a few sessions (literally like 2 sessions) and I received an email saying that I owed close to $600! So this is a warning! Their counseling service isn't free! The counseling sessions weren't even worth it. The first one was cut short because we started late & the second session the counselor had no energy about him & pretty much agreed to everything I said and was asking a bunch of assessment questions. He was a guy just sitting at home on his sofa with a big tee-shirt, unshaved, not presentable at all. I thought the email was a joke but turns out it just a scam!

I tried to get my meds from them for five months. They never called CVS back so I had to ration my meds. Then after I think I finally get them to understand they decide not to treat me anymore and lied about my behavior. Moral of the story, don't be too upset at them for being incompetent or they'll punish you.

I have been going here for almost 2 years since starting T. I have enjoyed coming here although the turnover for doctors is a bit odd. I've gone through 3 doctors now since being here. They are very sweet in person. My issue is they never answer the phone. No matter what extension you call, you never get through to ANYONE. You can wait 10 minutes on the phone just to have the call be ended and told to leave a message. Very frustrating! They need to work on this immediately.

I was told that I would be placed on their waitlist for mental health services. After a few weeks, I called and asked how much longer the wait would be. They told me that my name was never placed on their list and that the wait time would be another two months to receive services. I had also left two voicemails to their manager of mental health services (forgot her name…) to try and get this sorted out and she never called me back. Probably why I can’t remember her name… oh well. Definitely don’t recommend this place after such a terrible experience.

Their staff is super friendly. I was under Fuller's care at the time and the whole staff was extremely helpful. If you are looking for HRT whether you are F2M OR M2F, talk to them and explain if you have budget limitations, you MAY qualify for help. Each visit there is a copay, or maybe your insurance may be able to cover it. Keep up the good work guys!

I called for counseling services which I was desperate for. After waiting on hold if they don’t answer you go to voicemail. I left my message. No call back for a week. I called and spoke to someone the next week. When she transferred me it was disconnected. 3 times. Finally she took my information and said Josue would get back to me. That was 3 weeks ago. Called today and went to voicemail again. If you need help, try somewhere else. 😔

I cannot recommend this clinic. I went there for transgender care. I was misgendered and deadnamed by the staff, at a clinic that specializes in LGBTQIA+ healthcare. The staff was disinterested and impersonal. I originally signed up through a questionnaire on their website requesting trans care and assistance with legal name change and so forth. I did not receive a response for two weeks. I finally called them, and was able to make an appointment. I never heard from their "gender affirming liaison". I had to make an appointment with them while I was there for my medical appointment, for another week later. I had to fill out the check-in information twice; once online days before my appointment, again when I arrived, and then was asked many of the same questions in person. Their online forms are literally broken; several options and fields do not display correctly on any device. I'm concerned that they are not treating PHI/PII with the care they are required to by HIPAA. Overall, this clinic is disorganized, impersonal, and disrespectful. I will not be going back after that experience.

The counseling here was very nice, but these people are so far booked out that they have no flexibility. I questioned why I wasn’t consistently charged my copay every visit and was continually reassured by staff it was because I didn’t have one, now today I receive a bill for 5 copays from last year? You have to wait up to 72 hours to get a callback and god forbid you miss that callback you're stuck waiting again in a cycle.

It is impossible to contact your pcp through patient portal now. I needed an update on my prep medication refills and some blood work. I'm out of prep medication and had to reach out to a random provider to get refills. Have NO IDEA where my PCP is. Beyond unprofessional, dangerous and illegal. Absolutely outraged and angry at this clinic for doing this to me and several others. If you want prep try elsewhere, the providers here don't deserve funding. UPDATE: You can obtain prep online for free!! I am getting mine from a provider online, and it's super easy. My new provider is easy to get in touch with. You don't need to do bloodwork every 2 months. PREP and state guidelines only SUGGEST kidney and liver function tests done on a bi annual or anual basis. Every 2 to 3 months bloodwork kidney and liver panel analysis is NOT NECESSARY to obtain prep under state law and most insurance policies. This place is a HUGE insurance fraud and scam! SUPPORT ONLINE OBTAINING OF MEDICATION! It allows for the public to create a more competitive market of doctors. So that doctors, such as those who manage this clinic, will be exposed for their fraudulent practices. The doctors at this clinic completely lied to me. I trusted them with my life, and they left me without medication, in fear, undergoing withdrawals. I hope they all get exposed for the lies they tell patients. I never should've been denied a refill on prep the way I was. I hope justiced is served, maybe someday.

Not looking promising, they've been siting on a prior authorization for medication since Tuesday, It's now Thursday. I'll be out of medication by Saturday. Do they not understand the severity of the consequences of their lack of actions? They certainly dont seem to care. I'll be researching a medical authority to report this clinic to.

While the provider I saw was wonderful, unfortunately the incompetency of the administrative staff is unlike anything I have ever experienced. After calling them almost every day for a month, I have given up. My provider left a message making it clear even he is not updated on my case or being given the messages from the staff. Do not go here unless it’s your only option. The last time I called they said, “well we are understaffed.” THEN STOP TAKING NEW PATIENTS IF YOU CANNOT PROVIDE PROPER CARE AND SERVICES. The experience here has reminded me everything that is wrong with the American healthcare system.

Doctors and healthcare professionals are good however, their customer service staff/receptionists/appt setters are horrible. Terrible timings on phone callbacks. Really unhelpful and it seems like they dont care. Not recommended.

I had a really bad experience with the provider I was seeing and like the reviews said I didn't feel a connection with the provider and they all gave off I'm here for the money vibe. Anyways this is what I wrote when my i was seeing Raven. The one who mad me go through this. I had to suffer because I've been out for a while im cis passing and ive been outted for the first time in a while and i had a panic attack. I'm in a better place then I was then and I seeing a new provider who is very educated in trans issues and treatment. I didn't even know they were doing insurance fraud if you don't get your medication it's because of money. My best advice is see someone else find someone who will help you and doesn't try and shoo you our and who treat you like human. Anyways I got my medication now and am in a better condition. Have a great day hope your day is good and everything for you is good for treatment<3. This is what I wrote: I'm a trans girl and I've been recently out of hormones for quite a while because my doctor was careless and detached from trans issues regarding dysphoria. I've been out of Refills for 3 weeks and haven't gotten any update until i was called into the office. I was discharged because my doctor was upset I was still taking my medication and was I was rationing out my medication. She seen me cry becauee I was out of the medication but all she could see if that I was still taking my medication. She discharged me because of it and didn't get a new prescription. I told her that you're putting my health and safety at risk because trans people are unhappy without it. She took it as me wanting to off myself and threatened me to put me into a mental hospital while she was kicking me out. I couldn't leave because they were blocking off the door. So I told them I'm fine and left. And as i was walking out she said "good luck finding a doctor." All my rations pills are out and will not be getting a new refill until I see my new doctor in November..

I checked in and waiting 40 minutes and NOBODY call me. I asked the front desk and she said she forgot to update with the doctor. Make sure you guys have to ask to front desk if you wait more than 20 mins

I definitely recommend this place for routine testing! I paid $25 the first time and the last time was free. Their websites are informative. The front desk girls are usually nice and their new updated system allows you to fill out everything electronically. The 2 times I have gone, have always been smooth. The girls who have helped me made the entire process a good one. They are closed the last friday of the month, I believe (check their website) otherwise it’s a good place and facility is clean! ☺️

I am very upset about the lack of communication for the team, you have to check in at a kiosk, and it’s gives you and option of a time to see a specialist and then it turns out the appointment is for 2 hours after you schedule it. Im sure they do good work, but don’t offer a time, and then make it for 2 hours later.

My girlfriend went 3 Weeks ago to change to this clinic asked to be refilled on her pills. 3 Weeks later today she's out of pills and she keeps getting the run around with the doctor and the pharmacy. One says they didn't send it the doctor says they did. It's been 3 Weeks she's now going without pills and feels horrible. This "clinic" is a joke

Unless you come at opening there is no walk-ins, and can only call to schedule appointment as website not working to schedule. Generally wasting time for testing more assurance at county

I have never had a better experience when going for any sort of medical treatment. I went in for a routine testing and could not have had a better experience. Jocelyn, Phil, and Vic(hope I’m spelling those right) at reception were phenomenal, extremely welcoming and could not have been more inviting. Past that, my tester Cedric was extremely kind and knowledgeable. He dealt with many of my “stupid” questions and was an all around great person. I drove 40min to get here for my test but it would be worth driving double that for the service that they provided.

Unfortunately hours for check In are at least 3 hours before closing or they will turn u away. After 3rd try I've given up and they only accept walk-ins. They need more testers to take in patient load.

This place is super clean and friendly. Kenya was amazing and made me feel comfortable. I unfortunately am very unhappy with the billing team and have not received a call back or any help from anyone over the past few weeks so I have to remove stars.

Dillon is an awesome gender affirming navigator. They have all of the information I need and helped me schedule things with the front desk. This location offers several opportunities for those within the LGBTQIA+ community such as name change grant information, free clothing and other local resources. Everyone here really listens to you and makes it feel like they care about you.

I went here at 1 o clock in the afternoon on a Thursday. They turned me away due to not have enough help for walk ins. So just beware they may turn you away even earlier than the times they say on their website.

Was pretty decent a few years back but their reception team has become super 50/50 on callbacks and appointment alerts. Didn't get a reminder call about my appointment only to find out they rescheduled it to an earlier time that day. As a result I had to reschedule because of something I had no part in. Call ahead before you have an appointment because they don't seem to do that anymore.

Honestly a 1 is over, much over the zero this review states! Illegal malpractice! ILLEGAL and if you want your life taken from you, be warned! I had a life I loved, but like high school gossip, the group of doctors who carelessly concealed known medical error, ignoring a patients list of severe symptoms, speculating results that without interruption resulted catastrophic end term. Unrepairable medical conditions, diminished quality of living, life forever changed, and zero ZERO care or concern. Malicious intent was what was taken, done, ten months later after pulling me my own medical records discovered lies galore! I’m just cautioning against treatment and trust for every single medical professional there! You all deserve the death penalty!

I loved this place, everyone is so nice AND DOES TREATMENT FOR MONKEYPOX