Do not come here! I work in the medical industry, so have an understanding of how things work/run. This NextCare is dirty. Bugs crawling around everywhere inside the lobby. People everywhere, coughing. Not wearing masks properly or some not wearing at all. Staff is not very friendly. The reserve ahead is a joke. No matter if you reserved online, you will still wait for the walk-ins, so very misleading and you will wait long periods. There are other NextCare locations that are cleaner with better staff. Please try those.

The office was clean and tidy! While I was in office they felt with an aggressive patient. The front office lady’s were awesome with handling the patient. (Girl with green hair) Receptionist handled it like a rockstar. The Dr I saw was awesome as well. She listened to me and made me feel better immediately. 10 out of 10 would recommend. These lady’s deserve a raise!!!

Possibly the absolute worst customer service ever. I booked my appointment online, thinking this would get me to see a nurse faster. NOPE! You are better off walking in with no appointment, and it helps if you are Hispanic. My appointment was set for 6:07 p.m.; I arrived 10 minutes earlier, as recommended. An hour later, I watched three walk-ins with no appointments, and they were seen before I was. I asked what the hold-up was and was told by the dumb*** receptionist they were “printing my paperwork.” I asked, are you guys using a printing press? Never have I ever heard of anything taking over an hour to print. Then she said they had to take in walk in patients first because they were emergents. So it wasn’t the printing!?! Mind you I came in for strep and had a temperature of 102. I went to Banner Urgent Care and was seen within 15 minutes and the staff there was incredible.

Everyone that has administered care for me here in the past have been stellar. EXCEPT this nurse practitioner; last name, Goodyear. You don't want to see this arrogant, "hard-of-hearing," person. She has the bedside manner of a Funeral Home Director. I have requested that I never have contact with her again (yes, that bad). If she wasn't on staff this place gets five stars easily.

I was seen within 5 minutes of arriving even though I didn't have an appointment. The staff was polite and friendly, most important ( and unusual) the doctor was kind yet professional. She put me at ease and took the time to carefully explain everything to me.

The staff was very nice, professional, and helpful. The xray tech was kind, considerate, and compassionate. She had the patience of a saint. And the doctor listened to my concerns and explained to me the inner workings of my back and hip so I could understand what happened. I would recommend this urgent care to anyone.

Staff was amazing, they were very helpful and friendly when my son had his first earache ever. They quickly took me in without appointment & made the paperwork simple. The doctor Holly was very informative and supportive through my experience, she answered all my questions and before we left my son was already feeling much relief. Thank you all veryyyy much for you quick and easy experience, your work is appreciated.

Wish I read these reviews first - don’t bother making an appointment since it’s false advertising. Might as well walk in because there’s no difference and you’ll still wait just as long as everyone else. Arrived 10 minutes before my “appointment” time early afternoon, waited for over 1.5 hours and all I needed was a rapid strep test. I ended up leaving because I needed to get back to work. Don’t forget to your copay refunded for no services rendered.

If I could give them 0 stars I would. Staff was completely rude to me Including the security guard. That was the most GHETTO place I’ve ever been to whole staff seems to not care about patients at all and they seem to hate their profession. I will be filing a complaint to corporate. Recommend just taken some extra time to go to st Joseph’s right down the street BEST SERVICE EVER!!!

I’m surprised this place has this many good reviews. This place is incredibly understaffed. I made appointments for my children & still had to wait to get seen almost an hour in lobby & every patient coming in with appointments did too. There was only one provider then once we were called in my kids weren’t seen for almost 2hrs to top it off the provider was condescending. Not coming back here again!!

I had been sick with ear aches for months and no one helped me right. I came here and they took excellent care of me. They are very caring don’t just rush you around, I would definitely recommend them.

Been coming here for years and bringing the kids. Service is fast and friendly. Current providers are friendly and listen to your concerns unlike another that used to work here. Glad she's gone. Recommend making an appointment online for faster service.

Check in on line was easy got notification when they were ready to see me. Front desk staff very friendly. Nurse Practitioner Tara was very knowledgeable and friendly and took care of me with excellent care. .. glad I chose this establishment and will return if need to in future.

I absolutely LOVE NextCare urgent on 16th street and Thomas✨ Super clean establishment🧹🧼 Love the stuff! They all are super nice and definitely hear you out!! ✨ My visits are always so fast too and the doctor gets straight to the point!! 🩺🧐 I definitely would recommend you guys checking it out! They accept MOST insurance's, they allow walk ins and also have the option to do a virtual visit if you can't make it in!! ✨ 10/10!👏👏👏

Went in on a Sunday. The woman at the front desk was cheerful, helpful and polite. The MA & PA were awesome. Professional, informative and polite. Best service I’ve had at an urgent care facility. Only downside was it was stuffy inside but there was ann option to sit outside as well.

I've had such a hard time getting test results back from them. First of all, it's impossible to get the actual office on the phone. You have to call the main line. I've spent hours combined on the phone doing that. After being told 3 times that the office would call me back, I decided to go in and stay until I had answers. After about 40 minutes I was finally informed that somehow my sample was LOST and never received by the lab. The only reason I'm giving 2 stars is because the provider I worked with from here, Mickey, was amazing. He worked with me on the re-test and was kind, understanding, professional, and thorough. Hopefully I actually get my results this time!

I’m grateful this place is open nights and weekends. After struggling with an acute flare up, the physician was very helpful in diagnosing and making great recommendations for moving forward. More so than the emergency room the week prior. Staff was very friendly and helpful too. Highly recommend.

One of the PAs, Christy, saw our 9 month old son. She was very kind and took the time to put him at ease before looking him over. We didn’t feel rushed and had all of our questions questioned. If we could see her as our regular pediatric provider we would.

I had a very positive experience at the NextCare on Thomas Rd Phoenix. The care provider Holly as well as the front desk and triage staff were professional and efficient. The facility was clean and functional. Would recommend it!

The NP, Kristin, was amazing. So friendly and efficient. They were very busy but she was calm and courteous. I was in so much pain from slicing my finger. I was about to pass out multiple times and she made sure I was safe and distracted me from it all. Wish I had her as a routine NP! She was amazing!

I went in on a Thursday around 11-11:30pm. There wasn't any other patients. So I got in immediately. I was having horrible pain in my L abdominal area. The NP said I had a pretty nasty uti (urinary tract infection). They gave me an injection of some strong antibiotics so they could start working right away. Everyone was really nice. I didn't feel rushed in any way. But I was in & out in about 30 - 45 mins tops. Great experience....

I was able to set an appointment online. All connections were available online and I was able to stay in my car until they were able to test me for COVID. The nurse and the Doctor were friendly and helpful and took care of all my questions.

Horrible experience. I made an appointment because I had fainted multiple times and they made me wait way past my appointment time. I ended up leaving because how do you expect a dizzy, fainting person to sit up right in a chair for that long. Don’t bother making an appointment here, just walk in because they don’t care what your problem is if you made an appointment. Don’t bother going at all tbh.

Long wait but exoected when there is only one doctor. She was very kind and caring. One of the best urgent care doctors I have had.

Some of my family members and I have been to this Urgent Care in multiple occasions. Today I had to pay them a visit so I am finally going to leave a review. In both of my visits this year the staff has been always nice and helpful. Today was no different, I loved seeing Tara Mahoney today. She listened to my symptoms and concerns and made me feel comfortable to speak to. Lindsay McMinn who I saw less than a month ago was also very personable and professional. I have been treated with kindness and patience each visit and I deeply appreciate that. The only thing I will say needs some work are the wait times. Specifically when you have booked an appointment and it takes an extra 15 to 20 minutes, sometimes even more for them to see you. Other than that, great place for you to go when you're feeling unwell.

I went in for a gauche on my head and was scared to go in the night before so I had so much dry blood. Kristen was sooooo sweet and funny. She helped clean me up and gave good advice. I appreciate the staff too. They were nice.

I have been to this Urgent Care multiple times, but my visit today was so great it reminded me to finally leave a review! Staff has always been pretty nice, and today they checked me in quickly and took me back quickly. The NP I saw, Tara, listened to my concerns and anxiety and did not make me feel rushed even though they currently only have one provider working. Thank you Tara! Seriously! Great place to go when you're feeling sick.

I've had 2 frustrating visits. For both I scheduled appointments and had to wait over an hour to be seen. The second one did not accomplish anything. I am still sick with no outcome. The test results were delivered by Labcorp a while back, and I am still waiting for a phone call from the clinic even after having contacted the main office. I would recommend going elsewhere. This location seems to not be staffed appropriately (too many MAs and not enough providers) and the overall clinical care is very delayed for an urgent care setting.

Only one star because I can’t give zero. I am an asthmatic and went here because I was having trouble breathing. I was there over one hour and when I inquired about when I would be seen. I was told two people ahead of me. Since when is back pain treated before asthma attack. I was just sitting there struggling to breathe wheezing. I suppose I needed to pass out before I was treated. only go here if you have back pain and you aren’t concerned with how the staff treats you

All of the staff was professional & friendly. Nurse, Ruben, went above my expectations. He came out & gave my mom a new soft blanket to keep her warm & take with her. Thank you Nextcare!

Reception was kind and friendly. They are open late and were able to get me in about an hour before close on a Friday. The FNP (Kristen) was the best! I was in so much pain and fear, but she immediately calmed me with her kind, knowledgeable, patient presence; a real superhero. They saw me very quickly, and I was treated right away.

The lady at front desk was nice and got us taken care of quickly. The Med Asst was also very kind, effective and great with myself and my toddler son. I would highly recommend the 17th st and Thomas location. Thank you for your help

This place is awesome. I went with chest pains. I got sent in right away. And took care of me very well and fast. Will recommend this place to everybody. Every one there especially the Doctor was AWESOME!!!!

Mobile login for paperwork, submission of ID and insurance keeps things running smoothly. Glad to see Covid-19 safety precautions are still in place to keep everyone as safe as possible.

They encourage you to scheduling appt online & check in thru the website to avoid a long waiting time but you still end up having to wait. Everyone that walked in was seen before me. I waited for over an hour & finally left. If it wasn’t because this location is the closest to me I would not come here at all.

The set up was efficient and hands free for the front lobby, staff were friendly and timely.

Had a UTI so I went in to urgent care instead of ER. Super quick and didn't have to pay tons of money to just do a urine sample. Way better than ER for problems like UTI.

Staff was professional, wait time was quick if you check-in online. Service was 5 star. Had an injury to hand, prescribed antibiotics were picked up at walgreens in an hour. Go to hospital for X-rays or anything requiring major blood work or CT- scans etc.

We were greeted professionally, given masks and assistance with downloading the paperwork. Wait time was very reasonable and the staff and female doctor were very thorough and competent. I felt the offices were clean and it was a great experience. I will definitely return here in the future!

Even thought they are always super busy they try to get you to a room as soon as possible.. great experience here. April I believe her name was made it a good experience for me and showed me empathy for my visit. Highly recommend this urgent care!

From the time I was interviewed by the front desk person up to seeing the doctor was amazing. The young lady that helped me process my insurance was very courteous, very thoughtful, very very professional lady that took my vitals was also very professional, and the doctor was awesome. I had a great experience, there at next care urgent care was treated with respect and compassion Thank you all you young ladies God bless

I got in and out fast. The medical assistant was so nice and treated me very good and no sooner did I get in the room my test were ran and doctor came in to see me. I will return if needed in the future. Thanks guys and the girls at the front counter were super friendly and nice.

I have been coming here for a few years when not feeling well etc. Every time I come here no matter the time or day is such a pleasant experience. Today, Emma in the front got me checked in so fast. I was not in the best mood when I arrived and I may have been not so pleasant initially. She was so kind and didn't react to my attitude. She was so kind and sympathetic she changed my mood. Then I saw lovely Miss Holly! I remembered I saw her over a year ago. The last time I was there. Same warm, caring person who takes the time to talk to you. Not feel rushed and never makes you feel like you are a burden. The office on 19th ave needs to take a page from your book on how to treat and speak to patients. Thank you ladies for always making this not-so-pleasant visit, into an enjoyable experience every time. You're all very much appreciated!

The front desk was friendly. Kristin Turner FNP was knowledgeable, medically thorough, and compassionate. She listened to me, did a complete exam and then prescribed medicine to help manage my symptoms and make me more comfortable. I am very grateful because I was feeling horrible and I have 2 kids to take care of! Mommy duties don't stop for the flu. Thank you for this positive and helpful urgent care experience.

This place is a mess. Showed up at 7:40pm for a 7:45pm appointment, didn't see the doctor until almost 9:30pm. I understand the long wait, things happen. But the lack of care and inability to talk(on the phone) to the office you were seen at is very disappointing. Had to show up, was basically given no explanation, just "they should have called". Recommend going somewhere else. Awaiting my canned answer. Everyone on staff in the back is excellent, the doctors were good at presenting options and very helpful. Only reason for two stars. Horrible place if anything goes wrong after. Here I sit, missing a prescription for an infection and the office just keeps getting it wrong.

The practitioner that I saw was very good, but I did have quite a wait. The reason I did not give five stars is because I believe the front desk needs to communicate better with the medical people in the back. I was called in from my car for the appointment, and I waited inside for 15 minutes to be called into the back. I had Covid, so I should not have been around other people. I finally said something to one of the attendants who came to call people and he took care of me. The front desk did nothing, even when I asked them about it.

I would definitely recommend NextCare I made a last minute appointment for my son.. arrived was greeted by the staff who were so friendly. He was promptly seen by the doctor who was so kind and when we were leaving Bianca had my sons school note and his paper work all ready for me she was awesome!

I am very satisfied with my experience. They got me back within ten minutes of walking in and were very organized and friendly. Holly McIntyre, FNP was so friendly and kind. She listened to me and got me the treatment I needed quickly and efficiently while maintaining quality care. Thank you so much!

Everyone was really nice except for the front desk girl with auburn hair and lots of eyeliner. You'd think that a receptionist would go out of the way to be kind to people who aren't feeling well but she had a bad attitude that wasn't and I will go to a different location in the future because of her.

I took my grandson to next care for the first time. I didn't have an appointment so I checked in online. We were seen in a very reasonable amount of time. The care that the triage nurse & the nurse practitioner were very polite & showed great concern with the care of my grandson. The two receptionist were very helpful & courteous.I would recommend this next care to anyone looking & needing to be seen an urgent care.