2/5 Maria M. 9 months ago on Google
I
had
the
unfortunate
experience
of
spending
six
nights
at
this
all-inclusive
hotel
with
my
husband
and
brother,
and
I
must
say
it
was
one
of
the
worst
stays
I
have
ever
encountered.
From
the
moment
we
arrived,
it
was
evident
that
this
establishment
fell
far
short
of
meeting
the
expectations
of
a
quality
hotel.
One
of
the
most
disappointing
aspects
was
the
quality
of
the
food
offered.
There
are
simply
not
enough
words
to
describe
the
mediocrity
of
the
dishes
served.
The
meals
were
bland,
uninspired,
and
extremely
repetitive.
During
lunches
and
dinners,
it
felt
like
we
were
trapped
in
a
monotonous
cycle
of
tasteless
meals.
And
just
when
we
thought
the
situation
couldn’t
get
any
worse,
the
snack
options
consisted
solely
of
subpar
burgers
and
hot
dogs.
It
was
as
if
variety
and
quality
were
foreign
concepts
in
this
place.
Furthermore,
the
lack
of
options
for
dining
outside
of
regular
hours
was
a
nightmare.
After
a
long
day
of
activities,
we
had
no
choice
but
to
resort
to
those
lousy
burgers
and
hot
dogs,
a
pathetic
offering
for
a
hotel
that
claims
to
be
all-inclusive.
There
were
no
healthy
alternatives
or
substantial
meals
available,
which
was
simply
unacceptable.
And
as
if
the
discomfort
wasn’t
enough,
we
were
hit
with
the
nightly
shut-off
of
the
air
conditioning.
The
unbearable
heat
made
it
impossible
to
sleep
and
rest
properly.
How
can
a
hotel
overlook
such
a
basic
aspect
as
the
thermal
comfort
of
its
guests?
It
was
evident
that
guest
well-being
was
not
a
priority.
Furthermore,
the
lack
of
evening
entertainment
was
astonishing.
There
was
absolutely
nothing
to
do
after
dinner.
No
activities,
no
shows,
not
even
pleasant
background
music.
The
eerie
silence
that
hung
over
the
hotel
was
disconcerting.
The
absence
of
any
form
of
entertainment
was
a
clear
display
of
neglect
on
the
part
of
the
management.
To
make
matters
worse,
we
discovered
that
the
hotel’s
discotheque,
which
theoretically
could
offer
some
form
of
nighttime
fun,
was
closed.
How
can
one
have
a
discotheque
on
the
premises,
yet
keep
it
off-limits
to
guests?
It
was
simply
unacceptable
and
an
insult
to
those
who
were
expecting
some
sort
of
evening
amusement.
Additionally,
the
room
malfunctions
added
to
our
frustration.
The
safe
and
telephone
simply
did
not
work.
Dealing
with
such
basic
failures
was
extremely
inconvenient
and
demonstrated
a
lack
of
maintenance
and
care
by
the
hotel
staff.
The
only
thing
I
can
salvage
from
this
disastrous
experience
is
the
friendliness
of
a
few
select
staff
members
we
encountered.
They
were
polite
and
helpful,
which
provided
a
glimmer
of
relief
amidst
the
numerous
shortcomings
and
disappointments.
Furthermore,
I
must
mention
the
issue
with
the
housekeeping
staff.
They
would
clean
the
rooms
using
cleaning
vinegar,
which
left
behind
an
overwhelming
and
unpleasant
odor.
The
strong
smell
of
vinegar
permeated
the
entire
room,
making
it
nearly
impossible
to
enjoy
a
comfortable
and
fresh
environment.
In
summary,
this
all-inclusive
hotel
was
a
colossal
letdown.
The
lack
of
tasty
and
varied
food,
the
absence
of
options
outside
regular
hours,
the
nighttime
air
conditioning
shutdowns,
the
lack
of
decent
evening
entertainment,
the
closed
disco,
the
poor-quality
concentrated
juices,
and
the
room
malfunctions
were
just
a
few
of
the
countless
flaws
that
tarnished
our
stay.
It’s
difficult
to
find
words
to
express
how
deeply
disappointed
we
were
with
this
experience.
I
strongly
recommend
avoiding
this
hotel
and
seeking
out
more
worthy
and
satisfying
alternatives.
Overall,
if
you’re
not
a
family
with
lots
of
young
kids,
stay
very
far
away
from
this
hotel.
Even
then,
everything
here
is
designed
to
make
you
feel
uncomfortable
and
eat
and
drink
as
little
as
possible,
such
as
turning
the
AC
off
after
7PM
(which
leaves
you
eating
in
35
degree
heat,
presumably
to
save
money),
to
the
terrible
music
selection
at
the
pool
bar
and
the
overall
very
poor
quality
food.
Oh,
and
the
NOISE
of
children
screaming
and
dishes
breaking
every
2
minutes
is
deafening.
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