(Translated by Google) The people from Z Tour gave us an unpleasant surprise! When we arrived in Turkey we were accommodated in a 3 storey villa, although we paid at the 5 star Hotel. They did not inform us that we will be accommodated in villas, very unprofessional !!!! I DO NOT RECOMMEND in any form! 2 years ago I also used their services and received a 5-star hotel room on the ground floor, in a secluded area :(. (Original) Cei de la Z Tour ne-au făcut o surpriză f neplacută! Când am ajuns în Turcia ne-au cazat la o vilă cu 3 etaje, deși noi am plătit la Hotelul de 5 stele. Nu ne-au anunțat faptul că vom fii cazați la vile, foarte neprofesional!!!! NU RECOMAND sub nici o formă! În urmă cu 2 ani am apelat tot la serviciile lor și am primit o cameră la hotel de 5 stele la parter, într-o zonă ft retrasă :(.

It was good I have not completed journey but office deal was good

best travel experiences I've had. I recommend speaking with Oana. She is an awesome travel agent, always prepared to help in case something goes wrong.

Great services and staff. Always very attentive to our needs and preferences!

Very professional, client oriented, always with good suggestion for our trips .

Great offers especially when it comes to exotic destinations, staff is very nice and knowledgeable, would totally recommend!

I appreciate the involvement, support and professional attitude of the ZTour team. I’ve travelled a lot with ZTour and it was a pleasure and very safety. I was in different difficult situations and they helped me a lot . Thank you Z Tour

I have purchased 2 holidays with Ztour: one in Crete and another one in Zakynthos. Overall the trips were ok with some exceptions. The only improvement that all travel agencies should have will be a feedback form for the trips that they sell.

Great services, large offer and very professional staff. Chose Z Tour for a very important moment of our lives and didn’t regret for a moment. We will always choose Z Tour services.

I love Z Tour! They are very reliable and trustworthy, they are close to the customers and understand their customers' needs. We've gotten our vacation packages from Z Tour for the past years and everything was flawless each time. Even when the Blue Air crisis happened in 2022, they were super quick to find flight alternatives for us and to move the entire vacation package accordingly. This is when I've truly realized how important it is to work with a travel agency as dedicated and reliable as they are. I wholeheartedly recommend them! Our vacations are beautiful and stress free thanks to Z Tour :)

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Best travel agency of them all! I wholeheartedly recommend!

A travel agency where some emplyees have an unprofessional attitude and 0 patience for the one question you have, related to your paid travelling package. I will think twice before booking with this agency again. .

I appreciate the involvement, support and professional attitude of the ZTour team. A special thank you to Alisa V. for her dedication. This trip was possible thanks to her.

I recommend Z Tour with confidence. Congratulations to Lorena Todoruț for her involvement and professionalism in offering clients the best offers! We'll be back next year!

(Translated by Google) Totally disappointed with the way Z-tour chose to take care of customers during Covid. In January we took a stay in Cluj-Egypt (Hungary) for May 2020. In May we had to reschedule and we were offered a voucher and the opportunity to reschedule. We chose to reschedule for September 2020 even if this meant paying an extra 50 euros for each person. In August we went to take an interest in the holiday again. Everything is good and beautiful, but exactly 31 days before departure we receive an email that we will have to take the COVID test (another 50 euros extra). We wanted to opt for vocals and the possibility of rescheduling. The possibilities offered by Z-tour, totally unfavorable for customers, were: 1. You choose to go and assume that you have a chance to be positive. And lose all your stay money. 2. You choose not to leave and you lose the 30% advance. Sending an email regarding covid testing was very convenient (again for Z-tour), 31 days before. So you could cancel on the same day and lose 30% of the stay, but if you canceled after you lost all the money for the stay. We were told that we have no choice but to reschedule because we "refuse" to take the COVID test. We did not refuse to take the COVID test, but it did not seem fair to us that if we were found positive we would lose all our money for our stay. So the agency chose the advance of 30% (about 800 RON) without giving us much. Whenever we called them or sent an email we were told to wait to talk to their "partners" in Egypt. One week after I sent the cancellation email, I called again to ask when I would receive the cancellation confirmation email with the answer: "in the next few days". Since it was Monday, I asked what the next few days meant, this week. The answer: "it should be like that, in the next few days." Luckily he reminded the lady / lady to ask me before closing on what name is the reservation. Almost 2 weeks have passed since then and I still haven't received an email confirming the cancellation. If I am not able to send an email, I suspect that the rest of the money (because we paid another additional rate compared to the advance 🤦‍♀️, our mistake) we will most likely see in 2 years. From my perspective, Z-tour is an agency that doesn't care about customers but only about earnings (it's easier to choose 800 from each person who cancels, than to offer them the possibility to reschedule). People are not ready to give you answers to trivial questions, they should always consult with their partners. Not to mention that I'm not even able to write emails. When I rescheduled they emailed the bill for extra services in Turkey not Egypt. After this wonderful experience, none of us who opted to stay in Egypt want to go somewhere with travel agencies. (Original) Total dezamăgită de maniera în care Z-tour a ales sa se îngrijească de clienți în perioada Covid-ului. Am luat în luna ianuarie un sejur Cluj-Egipt (Hungarda) pentru mai 2020. În luna mai am fost nevoiți sa reprograma și ni s-a oferit voacher și posibilitatea de a reprograma. Am ales sa reprogramam pentru septembrie 2020 chiar dacă acest lucru presupunea sa mai achitam 50 de euro în plus pentru fiecare persoana. In luna august am fost sa ne interesam de vacanta din nou. Totul bine și frumos dar exact cu 31 de zile înainte de plecare primim email ca vom fi nevoiti sa ne facem testul COVID (încă 50 de euro suplimentari) . Am vrut sa optam pentru vochere și posibilitatea de reprogramare. Posibilitățile oferite de Z-tour, total nefavorabile pentru clienți, erau: 1. Alegi sa mergi si îți asumi ca ai șanse sa fi pozitiv. Și sa pierzi toți bani de sejur. 2. Alegi sa nu pleci și pierzi avansul 30%. Trimiterea email referitor la testarea covid a fost tare convenabila(din nou pentru Z-tour), cu 31 de zile înainte. Deci puteai anula în același zi și sa pierzi 30% din sejur, dar dacă anulai după pierdeai toți bani de sejur. Ni s-a spus ca nu avem posibilitate de a alege sa reprogramam deoarece "refuzam" sa facem testul COVID. Noi nu am refuzat sa facem testul COVID, dar nu ni s-a părut corect ca în cazul în care vom fi depistați pozitivi sa pierdem toți bani de sejur. Asa ca agenția s-a ales cu avansul de 30%( aproximativ 800 RON) fără sa ne ofere mare lucru. Ori de care ori am sunat la ei sau am trimit email ni s-a răspuns sa așteptăm să discute cu "parteneri" lor din Egipt. După o săptămână de când am trimis email de anulare a sejurului am sunat din nou sa întrebam când primim email de confirmare a anularii răspunsul:" în zilele următoare". Întrucât era luni am întrebat ce înseamnă zilele următoare, săptămâna aceasta?. Raspunsul:"cam asa ar trebui, în zilele următoare". Noroc ca și a amintit domnișoară/doamna sa ma întrebe înainte sa închidă pe ce nume e rezervare. Au trecut de atunci aproape 2 săptămâni și încă tot nu am primit email de confirmare a anularii. Dacă un email nu sunt în stare sa trimită, bănuiesc ca restul banilor (pentru ca am achitat încă o rata suplimentara fata de avans 🤦‍♀️, greșeală noastra) o sa ii vedem cel mai probabil peste 2 ani. Din perspectiva mea Z-tour este o agenție căreia nu ii pasa de clienți ci doar de câștiguri ( e ușor sa te alegi cu 800 de la fiecare persoana care anulează, decât sa le oferi posibilitatea de reprogramare) . Oameni nu sunt pregătiți sa îți ofere răspunsuri la întrebări banale, trebuie mereu sa se consulte cu partenerii lor. Ca să nu mai spun ca nici email nu sunt în stare sa scrie. Când am reprogramat au trimis email cu factura pentru servicii extra în Turcia nu Egipt. După aceasta experienta minunata niciunul dintre cei care am optat pentru sejurul în Egipt nu mai dorim sa plecam undeva cu agențiile de turism.

(Translated by Google) Disappointed. In recent years I have gone on vacation through this agency. Last year I took a vacation for Greece, I paid in full but due to the pandemic we couldn't go. We have established that the holiday will be rescheduled for this year during the same period. I have not yet received the contracts for this year. I said from the beginning that we don't want vouchers to be ok. We called for 2 weeks to send us the contracts, they still haven't sent us. I called yesterday to say that I am waiting for the contracts, I was told that I will be called. When...? 24 hours have passed. I know and understand that we live in a turbulent period and we happen to forget but I would describe this situation as DISINTERREST AND CARE! I will not call this agency again. I know it's not important that you lose 1 customer but you certainly lose 4 families who have taken the tickets. I wish you more work and a little attention. (Original) Dezamăgită. În ultimii ani am mers în concedii prin aceasta agenție. Anul trecut am luat concediu pentru Grecia am plătit integral dar din cauza pandemiei nu am reușit sa mergem. Am stabilit cum ca, concediul va fi reprogramat pentru anul acesta în aceeași perioada. Încă nu am primit contractele pentru acest an. Am zis de la început ca nu vrem vouchere pentru a fi ok. Am sunat de 2 săptămâni sa ne trimită contractele, încă nu ne-au trimis. Am sunat ieri sa spun ca aștept contractele mi s-a spus ca voi fi sunata. Când...? Au trecut 24 ore. Știu și înțeleg ca trăim o perioada bulversanta și se întâmplă să uităm dar aceasta situație as descris-o ca și DEZINTERES SI NEPĂSARE! Nu voi mai apela la aceasta agenție. Știu ca nu este important ca pierdeți 1 client dar sigur pierdeți 4 familii care avem luate biletele. Va doresc spor la treaba și putina atenție.

(Translated by Google) A travel agency in Cluj. I bought a stay for Spain, everything went very well, the hotel, the transfer from the airport everything is ok. Only once I went with them. (Original) O agenție de turism din Cluj.Am cumpărat un sejur pentru Spania,totul a decurs foarte bine,hotelul ,transferul de la aeroport totul ok.Doar o singura data am mers cu ei.

(Translated by Google) In general, the Agency as a whole is ok, but the waiting time is too long and there is a queue, especially on weekends. This is the Romanian management, during the week 3 active offices, and on the weekend only one, why pay 3 people when you can pay one. Only with us can you see things like that. The waiting time should be improved to find a solution, in most cases I would go to another agency when this happens. I have patience for 15-25 minutes but 1 hour of waiting time is exaggerated. Not to mention the fact that I was standing in front of the door and your colleague told me to wait outside? Seriously? You mean, like, chairs inside, what's the point of design? Plus on the door it says that 4 people are allowed. Very ugly. Conclusion: Bad services with limited waiting time and number of people on weekends. (Original) In general Agentia per ansamblu este ok, dar timpul de asteptare e prea mare si se face coada mai ales in weekenduri. Acesta este managementul romanesc, in cursul saptamanii 3 birouri active, iar in weekend unul singur, de ce sa platesti 3 persoane cand poti sa platesti una. Numai la noi poti vedea lucruri de asemenea fel. Ar trebui imbunatatit timpul de asteptare, sa se gaseasca o solutie, in cele mai multe cazuri eu as pleca la o alta agentie cand se intampla asta. Am rabdare 15-25 min dar 1h timp de asteptareeste exagerat. Sa nu mai spun faptul ca stateam in fata usii si imi zice colega dvs sa astept afara? Serios? Adica scaunele dinauntru pentru ce is, de design? Plus ca pe usa scrie ca e permis 4 persoane. Foarte urat. Concluzie: Bad services cu timpul de asteptare si cu numarul de oameni limitat in weekend.

decent

A travel agency, where you can arrange travelling tickets for both -business or pleasure