2/5 R K. 11 months ago on Google
Stayed
here
recently.
Lovey
hotel,
I
think
the
reception
and
lobby
area
looks
amazing
but
the
actual
rooms
differ.
Great
customer
service
from
all
staff
including,
security,
concierge,
house
keeping
&
catering.
A
few
of
the
reception
staff
can
do
with
some
customer
service
training.
Breakfast
was
nice
but
the
juice
is
very
watery
and
flavourless.
They
offer
a
range
of
breakfast
options,
pastries,
and
teas.
Good
facilities
including
outdoor
swimming
pool,
gym,
sauna,
steam
bath,
spa
and
two
restaurants.
The
spa,
steam
bath
and
sauna
has
a
cost
to
use.
One
of
the
restaurants
are
on
the
top
floor
with
a
lovely
view.
A
few
things
to
look
out
for:
-
The
room
cleanliness
isn’t
up
to
standard.
The
shower
lever
broke
on
the
first
day,
the
towel
rack
also
broke.
-
After
a
few
nights
I
realised
these
red
spots/marks
on
my
body.
At
first,
I
assumed
it
was
mosquito
bites,
later
to
realise
it
was
bed
bugs.
-
I
had
a
crowd
of
little
insects
in
my
room,
running
around
on
the
floor.
I
also
found
a
insect
on
my
bed.
-
Swimming
pool
had
dead
flies
floating
around,
which
wasn’t
very
nice
to
see.
-
We
had
a
few
issues
with
the
room
keys/
cards.
On
three
occasions
we
weren’t
able
to
access
our
rooms
and
had
to
get
the
cards
changed.
-
Sometimes
the
AC
will
turn
on
and
off
randomly.
-
The
hot
water
is
turned
off
at
a
certain
time.
2
stars
due
to
the
issues.
But
overall,
nice
hotel,
great
service
given,
decent
food,
good
facilities.