The Udaan hotel Dekeling does capture the beauty and charm of Darjeeling with the aesthetically designed rooms and lobby, and the staff were super friendly and helpful (hence the 4 stars), but that’s all it does. I would like to highlight a few cons of staying here - 1. It was a pain to get to the hotel, it’s a 100m steep incline to the hotel lobby, hence expect a nice cardio session every time you do walk to the city center. Not a comfortable thing to do when you’re on a vacation 2. I have no idea why certain reviews did mention the food to be amazing, the breakfast had extremely limited options and they don’t serve non veg. The food was stale by the time we got there (9am) which was a huge minus 3. The view from the hotel lobby is good, but our room faced the balcony and hence we had to keep the blinds closed at all times since anyone could peep in and privacy was a concern. I guess this would be the case for most rooms here Overall I would recommend another place closer to the city center

We spend 2 knights in Dekeling Resort. It was a great experience coz their service is on time. Staff is so supportive specially Manager Pranish. He help us in every aspects. hotel location is good and view is breathtaking. Food is another plus point. They provide delicious pure veg meals. Only drawback is there entry way. It's very steep slope.

The restaurant serves a great variety of tasty foods. Excellent service by everyone. The view of the Himalayan peaks from the second floor terrace is exceptional (see picture) especially in the morning. While I was travelling alone this trip, I think it is a great hotel for a romantic getaway. A short walk mostly level to the main mall, but far enough away that it is quieter at night. Rooms heated (important in winter), with wood floors, walls, ceilings and furniture. When I return to Darjeeling, I will definitely stay here again. All the staff I interacted with were terrific. Especially notable were Lawang Sherpa and Mohan.

The facility is lovely, and nicely maintained. However, repeated service issues made the stay frustrating and uncomfortable: --When we arrived (British Room), our room was FREEZING. Nobody had bothered to turn any heating on at normal check-in time (we arrived around 5pm), so our room was very cold for the whole night. --we asked for the fireplace to be lit--they said the fireplace can't be lit until after 6:30. So...we had a beautiful fireplace, the room was freezing...but we couldn't use it? --I asked the front desk at check in about place to go for dinner, and a map. They didn't have a map of town (how basic!). When I asked about dinner, he gave 2 names of restaurants verbally. Given that I didn't speak Nepali, the names were difficult to understand. He didn't write them down, and didn't have a map. --The next night, we asked them to light the fireplace, and he came....and simply covered the wood with lighter fluid. No kindling. So, it was a bright fire for about 5 minutes, then went out completely. Both rooms reeked of lighter fluid fumes the whole night. --In the morning, we found we had ice-cold water. We asked the front desk, and they said "turn on the water for 25-30 minutes." I said that sounded odd--but he said thats what you need to do. So I did. It didn't help. We asked again (late for our tour), and they sent someone to fix it. The person said "well the heating unit isn't on?" Why would anyone ever be able to turn it off--or, in the interest of conservation, why wouldn't the front desk tell us that we need to turn it on when we checked in? Ice cold showers are a horrible experience. --I tried to use the spa--the same gentleman at the front desk said he'd take care of it. They confirmed. Then, the next day, at 9am (my scheduled time) they said they couldn't do the massage berceuse "the machine is broken." I asked "what machine," I want a massage. All he could say was that the machine was broken--without explaining what machine (again, I wanted a massage from a human). We eventually were able to start the massage with a human an hour late, but they never did establish why a machine was involved in a massage. Overall, I wouldn't return--though it has potential if they can get staff that understands what a guest needs (hot water, warm room, ideas for dinner).

It was a very wonderful stay at Uddan, the ambiance was very warm and comfortable. The staffs were so welcoming and friendly. They would assist the guest very well, especially Pranesh Rai, who with his charming and friendly behaviour delighted me . Would love to come back again.

We had made a booking months in advance for a premium room. Went there as per plan on Oct - 23 and was given a different room than what we paid for. And the reception staff instead of apologizing - forced me to take it or leave it. They rudely threatened to cancel my reservation if I argued about the deficiency. Special mention to Mr Sonam - for being super rude - have never faced any person in the hospitality industry this rude!!

Udaan Dekeling? It's a mountain oasis that's beyond words. The property is a natural masterpiece, and the view is like a postcard come to life. But what really makes this place stand out is the staff, especially Mr. Sonam – he's your go-to guy for top-notch hospitality. The rooms are cozy with a rustic charm, and waking up to those mountain views is pure magic. And when it comes to food, they know how to treat your taste buds right. Udaan Dekeling is where nature and luxury come together seamlessly. Thanks to Mr. Sonam and the team, our stay was nothing short of unforgettable. Can't wait to return for another dose of mountain bliss!

Rarest of the rare property with 360 degree view of Darjeeling and Kanchenjungha. Stayed there for few days in S15 family room and no doubt We had an amazing experience from seamless check in till the departure. Can't think of better stay stay and thanks to thorough professional team for their willingness to help all the way.

our stay at dekeiling resort has been realy memorable. We liked the food very much.. The courtes staff served us very humblly.. The buffet has a good verities and it was really delicious... I would like to mention Mr. Anuj.,manager-sonam, with his team members Dinesh,suja and Lila. We like the decorum of this resort very much

Absolutely not a 4 star hotel. I had booked this hotel through my travel agent and ended up regretting the decision. The location in Darjeeling is far from the main shopping area and the entrance is extremely steep, even for cars! The reception people were sarcastic when we asked for taxi since we were not sure if we could make the climb if we left on our own to explore the city. Our room had a massive old building as view. The railings of the so called small balcony area was full of pigeon droppings. There is a public toilet too right next to the hotel entrance. Food is vegetarian only. Morning breakfast is buffet. On one occasion we found that the “sugar less” coffee had sugar in it and upon highlighting to the staff were told - everyone has their own taste 🙄. In conclusion, not value for money. Not a 4 star hotel, atleast the Darjeeling one.

I recently stayed at this hotel, and it exceeded my expectations. The staff was incredibly attentive and friendly, ensuring a warm welcome. The room was impeccably clean, and offered a breathtaking view. The hotel's central location made exploring the city convenient. The on-site dining was good, providing a menu with delicious options. I appreciated the seamless check-in/check-out process, adding to the overall positive experience. Without a doubt, I'll be returning on my next visit.

The hotel ambiance is good but the location from main city center, mall is quite far around 1.5 km ups and down hill road. The way to entrance of the hotel from main road is almost 60 degree narrow up hill and all the taxi driver can't handle to drive this up hill way during monsoon. Maintenance and cleanliness of the rooms is an average. Views are good. Did not try the food. Could be recommended unless the issue of the location and up hill riding.

Room had magnificent view of Toilet , spooky and scary building (photos) attached. Restaurant manager asked me about my faith and caste for which one moment I thought to pursue legal options but I termed as stray incident as we on holiday after 4 year and did not wanted to spoil the tempo. Hotel offered us "upgrade" suite which had washroom outside the bedroom- which guest on vacation is inclined to go washroom just outside another room or in big common room?

Really good experience. Housekeeping and hospitality really nice we enjoy a lot over there rooms are very clean and hygienic the staff and the team is polite and helpful. Basically it is pure veg hotel food is so authentic and tasty. Saifi's really very good and make the things as per our taste and requirement.

Worth every penny! Rooms are very well maintained, good for couples or +1 kid. Located 1km from main market mall road. Service staff are very gentle and well mannered. Appreciate there patience for delivering non ending demands of kids 🙏

The Udaan Dekeling Resort Darjeeling is absolutely amazing. The staff were very friendly, helpful and cooperative. Housekeeping staff are good as well. The property is very beautiful, well decorated and well maintained. View from the resort is beautiful. Special thanks to Mr Lakpa and restaurant staff Mr. Anuj The only problem is the entry path to the resort is very steep and might be a problem for elderly people.. Overall we enjoyed our stay there .

Resort is absolutely amazing. The staffs were very friendly, helpful and cooperative. Rooms and washrooms were absolutely clean.The property is very beautiful well decorated and well maintained. Very nice view from the top. Very nice service & good quality of food received. Would surely like to visit again.

Amazing hotel, amazing staff, amazing food, amazing view and amazing hospitality. Always smiling and they never say no if you ask for some help. Stayed with my wife son and mother father and everyone felt the warmth. Thank you Udaan 🙏 But one thing will surely bother you is the steep rise to get to the property.