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  • 5/5 A A. 2 years ago on Google
    that is my 2nd time in Premier Inn Frankfurt Messe first time was in 2018, and its as good as I remember, it would be nice if the guest can choose their room if possible, as this locations holds an emotional value for me, and it would have been nice if I could've had the same room.
    2 people found this review helpful 👍

  • 1/5 Wei Z. 2 months ago on Google • 10 reviews New
    I was treated very poorly at this hotel on February 2nd, 2024. For ridiculous reasons, they were worried about not being able to get money from the credit card of the agent who booked my hotel. Even though they had the agent's address and my passport information, as well as my company's address (which are all in Germany and they can definitely mail the bill), they refused to check me in and kept me waiting for them to contact the agent for up to an hour. They didn't accept the option of checking me in first and paying when I left, making me wait. Never had such a bad experience in a hotel in Germany, never been treated so arrogantly and rudely. This hotel that is highly not recommended. The staff is very unprofessional and inefficient. Do not come! Do not come! Do not come!
    1 person found this review helpful 👍

  • 2/5 Andreas M. 1 year ago on Google
    The rooms are fine however I checked in and there were no towels on my room, I had to go to the reception twice where they were promising me that towels would be sent to my room immediately. I had to go down for a third time to take ONE really old towel. Arriving in a hotel from a long trip and having to wait for 3 hours to get one towel to wash your face and have a shower it is simply unacceptable. The very very basics a hotel should be able to offer with zero failure. 310 euros for 1 night stay! Very disappointing
    1 person found this review helpful 👍

  • 5/5 Yasin K. 1 month ago on Google • 169 reviews New
    Auf Grund einer Dienstreise war ich für zwei Tage zu Gast in Ihrem Hotel. Ich hatte ein gemütliches und ruhiges Zimmer. Das Personal war jederzeit freundlich & zuvorkommend.

  • 3/5 kitxxxxkit 1 year ago on Google
    Rooms were clean and modern. Location was not the most convenient but acceptable. Staff on the other hand weren't great. Especially a dark haired lady on the day of check-in, she was new and pretty rude and unhelpful, clearly didn't know what she was talking about. Price was reasonably though.
    1 person found this review helpful 👍

  • 5/5 Wiebittewas 1 year ago on Google
    During IFA they still managed to swap a booked room! Great service at the reception especially by Rochika! 10/10 will book again
    1 person found this review helpful 👍

  • 5/5 Nicole S. 2 years ago on Google
    Fantastic hotel rooms at a surprisingly low price. About a 10 minute walk to the venue (Messe) for the event we attended. Nearby mall has lots of food options, too.
    1 person found this review helpful 👍

  • 5/5 Shams I. 1 year ago on Google
    It was much better than my expectations.. Very comfortable, quiet and clean. It has everything you need. The restaurant and the lounge are arranged in a high artistic taste. The food is also delicious. There were natural juices and fresh fruits for breakfast and more varieties as well. Whenever you need the reception will be available and very friendly and He helps you as much as he can. It was very convenient to have a car park and the best thing was the staff were very friendly and patient very much. I had a wonderful stay and I promise I will repeat it often.. Thank you thanks to you I had a nice days
    1 person found this review helpful 👍

  • 5/5 Ashish V. 2 years ago on Google
    Great hotel at a very good location, just a stone’s throw away from Skyline Plaza and close to the Messe. The facilities were top-notch and sparkling clean. The staff were very friendly and helpful. A pleasant surprise was their pizza, which I found to be better than most pizzerias in Germany – it was delicious! The riverside and many other attractions are easily accessible if you’re driving. It’s a bit of a walk from the Hauptbahnhof, so a taxi is recommended. I believe there is public transport connectivity nearby too. There are also some nice street side cafés and restaurants in the vicinity (not to mention the shopping mall). I will return here without hesitation.
    1 person found this review helpful 👍

  • 3/5 Raistlin M. 2 months ago on Google • 91 reviews New
    Lage okay um zur Messe zu kommen aber man muss relativ lang um das Gelände herum laufen um zu den Eingängen zu gelangen. In welche Richtung konnte mir leider auch die Rezeption nicht sagen. Die Sauberkeit lässt etwas zu wünschen übrig... Reste am Kaffeelöffel, verklebte Bügeleisen (meinem Wunsch nach Umtausch wurde entsprochen aber es gab nur schmutzige Bügeleisen im Lager). Kein überdachter Eingangsbereich, also stehen Raucher wortwörtlich im Regen. Morgens wurde ich von der Baustelle vor der Tür geweckt, aber dafür kann das Hotel ja nichts. Das Personal war aber durchgängig sehr freundlich und serviceorientiert. Insgesamt also okay.

  • 5/5 Noguchi Y. 4 months ago on Google • 11 reviews
    I had an excellent stay here! Breakfast is exceptionally delicious and all the staff are friendly and very welcoming with great hospitality. Nevertheless, many thanks to Ms. Ngoc and Ms. Rochi! Great team you have here ☺️

  • 2/5 Vicky D. 9 months ago on Google
    The people at the reception weren’t very consistent. They said parking is free and then were charged 18 euro per day. Also for two nights the room wasn’t cleaned so that was also not great.

  • 5/5 Anthony O. 2 years ago on Google
    This place will not disappoint. Friendly staff, nice modern rooms, gorgeous rooms, excellent location all with a price that you can’t beat. Love this place.

  • 5/5 Annie V. 1 year ago on Google
    Great services front office. Breakfast is great has everything you need. 13.50€ per person but it's worth it. Buffet 😁.

  • 3/5 Young Ju S. 1 year ago on Google
    Wifi is prohibitively slow... you can barely search google maps unless you pay for a premium Wifi; it is inconvenient even for just reading/writing emails.

  • 5/5 Kledi A. 1 year ago on Google
    Very nice Hotel, very friendly staff and an excellent service. I was checked in by the hotel menager who was a very communicative and professional lady. Would recommend 10/10

  • 5/5 M A. 11 months ago on Google
    We as a family of four, stayed here for two nights. The service staff were friendly, room was clean, black out curtains were very helpful and hand soap and body/hair wash were provided. Great value.

  • 4/5 Celine & Nico P. 11 months ago on Google
    Happy with our 3 nights stay in the hotel, the staff is smyling and welcoming, the subway station is 10min walk from the hotel. You can have a nice skylines view nearby (on the roof of the skyline plaza shopping mall, free access, 24h).

  • 2/5 Brendan 10 months ago on Google
    Cheap? Not really. Our room was not cleaned on the second day despite indicating it should have been. When you pay for a service, and it's high summer, clean sheets etc. would have been appreciated. On top of that, the staff are a bit slow on it and poorly organised. The main downstairs bathroom was absolutely disgusting, and tables in the lobby were dirty. Not often you see that in a hotel! Plus we had the misfortune of dealing with an unpleasant member of staff, a long, dark-haired woman who collected our bags, or rather, she made us do it and made it clear she felt it beneath her position. She REFUSED to look in the rooms and get our bags, even asking US where the bags had been put, and not her colleague! How would we know? Then she made us to go into the room and collect our bags ourselves! What a security risk. I mean... But of course, as we were about to leave, she then decided to do her job and stopped us so that she could check the labels on the bags matched her security codes, seeming quite pleased with the unpleasantness she had caused. It is for this reason I write the review. I hope she finds the career of her choice soon as clearly she knows herself that she is not a good fit for this role!

  • 4/5 Mahmoud M. 10 months ago on Google
    Good hotel, clean rooms, good breakfast but limited variety & quantity. Close to public transportation

  • 5/5 Lyra L. 2 years ago on Google
    Spent a good night here and I liked everything!

  • 5/5 Seohyeon Kim (Andrew R. 7 months ago on Google
    Because of U-Bahn(L5)'s renovation, the public transport from main station to hotel is little bit difficult. The staff was good and also mall is near from hotel. You can stay comfortable in Messe. The bar is good but little bit expensive. They don't have many facility in hotel. But it is reasonable price to stay. Anf here is one of the safe area in Frakfurt.

  • 5/5 simon l. 6 months ago on Google
    Great hotel. Great value, staff, rooms and location. Can't fault it👍🏻👍🏻

  • 5/5 orhan T. 7 months ago on Google
    Rooms where super clean friendly staff that spoke many languages also competitive price disability rooms and access parking at rear with a charge

  • 5/5 Enza M. 2 years ago on Google
    A perfectly situated hotel in the centre ofbFrankfurt. Great value, large, well decorated and very clean rooms, super comfy bed and very helpful and friendly staff. Would happily recommend to everyonr

  • 4/5 Angel H. 1 year ago on Google
    Overall great experience! Had a choice of pillows and the bed was not too soft not too hard. I wish early check in was possible and the front desk was a bit quicker!

  • 3/5 Andrei A. 2 years ago on Google
    Little bit mess with room cleaning .Arriving at 6 pm room was not cleaned . All sanitising was ok .under ground Parking good and decent level of distancing .Breakfast average. Front desk staff grumpy. Barrier breakdown and we need to wait 10 min to open . in rest OKY!

  • 5/5 joana k. 1 year ago on Google
    Tasty food. Communicative staff and great location. Comfortable location and good for families. Would recommend to everyone.

  • 3/5 AA 2 years ago on Google
    So many broken stuff in the room and super dusty. Some members of the staff are really rude ( tall, blond, young man who works as a receptionist).

  • 5/5 Michael K. 2 years ago on Google
    Very great room for €40 a night. My only dislike was the hostel-style breakfast not being worth €12.

  • 4/5 Patrick R. 1 year ago on Google
    Convenient location with trams nearby, always someone at the desk even if it is only one person juggling reception and bar at the same time. Clean and tidy, with most staff having a good level of English to speak (of course) if you have no German. The room was decent but the bed was very welcoming and the blackout curtains did their job exceptionally well. Breakfast is basic as you’d expect but it gets the job done, especially if you go with the intent to make your money’s worth (13€ for open buffet, we ate and then took pastries for the road). Shoutout to one particular member of staff Trixie for their above & beyond assistance upon our arrival. The only reason it is not 5* is because I was woken by cleaning staff entering the room despite requesting no cleaning (and getting a free drink for opting towards no cleaning during use). Overall pretty good experience.

  • 4/5 Phil M. 1 year ago on Google
    Great location. Nice budget friendly hotel chain. This one unfortunately had really bad pillows. Stayed at a view other locations at Premiere Inn so this one was different. Friendly staff.

  • 4/5 Magued M. 1 year ago on Google
    Clean room Very close to the fair grounds but because of the work around the hotel I had to walk almost 20 min to enter the exhibition center Breakfast buffet was ok with enough variety Front office team was hospitable but not enough to serve a big arrival day we had to wait almost 25 minutes to check in

  • 5/5 Ahmed A. 2 years ago on Google
    I had een issue with a payment but this was solved in a good way.

  • 4/5 Marc R. 3 years ago on Google
    A budget Hotel with a good Location (close to train station, Frankfurt Messe and a shopping mall). Staff was very friendly and accommodating. The room was clean and had a good size. I especially liked the modern shower faucet and the comfortable bed. The walls are a bit thin and the AC was quite noisey. The low prices unfortunately attract some clients, that smoke a lot and don't care about safety rules during the pandemic.

  • 5/5 Nils S. 2 years ago on Google
    Great value for money - simple hote, but furniture is quite new, everything is clean and rates are cheap

  • 3/5 Suresh A. 2 years ago on Google
    Ambience is good, needs more services in terms of facilities, rate we pay deserves more services.Internet is very poor, since they have the paid premium option.

  • 5/5 Brian C. 1 year ago on Google
    Service was outstanding. Staff were super friendly, chatted with us, offered suggestions, and helped us with logistics. Rooms were nice was a chase lounge. Bathroom and shower were overnight and clean. AC was a God send. Breakfast buffet was 5 stars. Coffee machine, juice, eggs, bacon, breads, lunch meat, fruit, etc. Locations was close to transportation, but not the hipster areas which we enjoy.

  • 4/5 Layth A. 1 year ago on Google
    The hotel is nice and the rooms are clean and cozy. The breakfast was a bummer as it was very limited in choice but everything else was good

  • 5/5 Zhongxia Y. 2 years ago on Google
    Really enjoyed our stay and it was very very cheap (only $50 total after tax). The room was spotlessly clean and spacious. Everything was modern and looked new. We stayed at another Premier Inn in Munich and the two rooms looked almost identical

  • 5/5 Niall 1 year ago on Google
    Excellent value for money. Close to the Haubtbahnhof and other public transport connections. Room was clean and well equipped. My only gripe was that the A/C was not particularly effective. Staff were friendly. Breakfast was good but the selection was a bit limited. Visited July 2022.

  • 5/5 Lolly 1 year ago on Google
    Welcoming and friendly hosts on the front desk, clean rooms and convenient location. The hand pulled noodles across the street are also well worth a visit while you're here!

  • 5/5 Ailyn P. 8 months ago on Google • 1 review
    We love Kevin and his co-workers. He was very welcoming and accommodating when we had nowhere to stay for the night. The prices were unrivalled compared to the other hotels in the area. It was in a great location and was a two minutes walk from the skyline plaza with lots of different shops and food outlets and was close to the tram station . The free underground parking was a safe place for the car to stay for the night.

  • 1/5 Ekisha 4 months ago on Google • 1 review
    The stay was nice. Me and my cousin stayed there but left a day earlier. So it’s cool that they offer a refund for that day. Unfortunately I haven’t experienced such unprofessionalism and audacity in a long time. We were told to wait 10 days maximum to receive it. Now finally after almost two months of back and forth and me constantly contacting them (when the should’ve at least contact me once to solve the issue..) I received my money. 2 months is unacceptable. Do better.

  • 4/5 Emmanuel A. 2 months ago on Google • 2 reviews New
    Mir hat die Ruhe im Hotel besonders gutgefallen Das Bett war auch sehr gemütlich! Genug Platz im Zimmer gab es auch für den Koffer und zum frei bewegen Nun, waren die Duschköpfe stark und voll mit Kalken. Da solltet ihr darauf achten, dass die Reinigung dienst in Ordnung bringt Die Lippe vom Wasserhahn bzw. wo das Wasser rauskommt aus dem Wasserhahn war eben voll mir kalken. Also bitte besonders darauf achten


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