4/5 Rahim H. 10 months ago on Google
We
recently
enjoyed
a
family
trip
to
the
Doha
and
stayed
at
the
DoubleTree
by
Hilton
Al-Sadd.
The
experience
was
filled
with
notable
highs
and
some
areas
for
improvement.
We
traveled
as
a
family
of
four
and
were
booked
into
a
connecting
room.
Our
first
day
began
with
a
hiccup.
After
a
night
long
flight,
we
arrived
at
7pmto
check
in,
visibly
tired
and
quite
hungry.
Our
check-in
process,
managed
by
Houshemi,
went
smoothly,
but
we
were
surprised
when
we
weren't
offered
the
signature
DoubleTree
complimentary
cookies.
Also,
despite
having
booked
for
half
board
(breakfast
and
dinner),
we
were
told
that
dinner
wasn't
included
on
the
first
day.
Given
our
exhaustion
and
hunger,
we
didn't
argue
and
decided
to
dine
out
instead.
Upon
returning
to
our
room
and
freshening
up,
we
noticed
that
the
shower
holder
was
broken.
We
reported
this
issue
to
Houshemi,
who
promised
to
get
it
fixed.
However,
despite
bringing
it
up
thrice
during
our
stay,
it
remained
unresolved.
Another
recurring
issue
was
our
frequent
need
for
large
towels
due
to
the
intense
local
heat
necessitating
multiple
showers.
Our
cleaning
lady,
Rupa,
seemed
unable
to
comprehend
our
needs
and
seemed
somewhat
irritated
by
our
frequent
requests.
The
room's
cleanliness
during
the
initial
2-3
days
of
our
stay
wasn't
up
to
the
standard
we
expected.
Our
concerns
were
addressed
when
we
mentioned
these
issues
to
Toka,
who
promptly
escalated
it
to
management.
Joyce
intervened,
and
the
cleaning
service
improved
drastically
for
the
rest
of
our
stay.
As
for
the
highlights,
there
are
several
worth
mentioning.
Daniela
at
the
Brasserie
was
exceptional,
providing
outstanding
customer
service
with
her
warm
smile
and
genuine
care.
She
sorted
out
our
initial
dinner
confusion
and
even
arranged
for
us
to
have
lunch
or
dinner
on
her
day
off
to
make
up
for
the
missed
first
day
meal.
She
is
undoubtedly
a
great
asset
to
the
hotel.
Toka,
the
pool
area
attendant,
was
incredibly
attentive
and
kind.
Despite
his
main
role
being
unrelated
to
room
service,
he
made
sure
our
cleaning
issues
were
promptly
addressed.
The
restaurant
staff,
including
Jamie,
Vikram,
Maria,
and
Anita,
were
exceptionally
polite,
friendly,
and
personable.
They
greatly
enhanced
our
dining
experience.
In
terms
of
meals,
the
breakfast
was
excellent
with
a
broad
selection.
However,
the
lunch
and
dinner
menus
were
identical,
which
became
somewhat
monotonous
after
a
few
days.
A
buffet
option
might
add
some
much-needed
variety.
Despite
some
initial
shortcomings,
our
overall
experience
at
DoubleTree
was
excellent,
largely
due
to
the
incredible
staff.
Their
dedication
to
ensuring
our
comfort
and
satisfaction
transformed
our
stay
into
a
memorable
experience.
Vergehese
at
the
reception
gave
us
a
few
hours
late
check
out
as
our
flight
was
seven
hours
later.The
hotel's
potential
for
greatness
is
evident,
and
we
look
forward
to
witnessing
their
continuous
improvement
during
our
future
visits.