I was given a gift card of a Luxury Spa massage and facial treatment. It was wonderful! Do go 15mins. before your appointment time to allow for filling in the forms. The Spa entrance is 3 doors down from the main entrance to the Hotel, on the right hand side. In the reception lounge I was offered a tea of my choice while I filled in my details. You can choose the type of massage, Thai or hot stone, and whether you want it done lightly, medium or firm etc. Also, depending on your skin type you can tailor your facial to your particular needs. You can choose to use the swimming pool and sauna area before or after your massage if you wish. I was then introduced to my masseuse, a friendly, professional Thai lady who spent 90 mins. on my massage and facial. The heated massage table, the use of aroma therapy oils and the relaxing music enhanced the whole experience. After a shower, sauna and a dip in the pool I snuggled up in my cosy dressing gown and slippers and relaxed in the private lounge room overlooking St. Stephens green and read from a choice of glossy magazines while I drank a cranberry juice and later a sweet berry tea. Each person has their own couch with a wrap around silk headboard for added luxury and privacy. I can totally recommend this luxury spa experience. See my photos of the areas I have described. Enjoy!

The worst spa experience I’ve ever had. I booked a facial & head massage as part of a gift voucher. The facial was nice tho because I said I didn’t want my Knots done on upper back but something lighter she completely ignored my neck & shoulders which is such a nice part of a facial. The head massage was a joke. This consisted of just a light touching of the pads of her fingers to the top of my head moving my hair around! No pressure used & no oils used! I’ve had head massages before & this was frankly a boring 30 mins of “treatment”. This was my first time using the Shelbourne Spa & definitely my last. For a 5 star facility my experience was 1* You will spend far less for far more elsewhere. Definitely wouldn’t recommend.

This is not a spa that belongs in a 5-star hotel. My wife and I were guests at the Shelbourne and arrived promptly at our appointment time, as there was no communication to arrive any earlier. Upon arrival we were told that we were late and the staff proceeded to rush us through signing forms and hurriedly and frantically rushed us to the waiting area, with no time to change. By the time we got to the massage room it was 15 minutes past the hour, and therefore the massages were only 45 minutes long instead of the 60 minutes we paid for. After the massage, no one showed us where we could change or explained any of the additional amenities we could use and we were left to go back to reception to ask for additional details. Additionally, there were no shower shoes included and you were left to shower in the locker room (shared by the fitness center) with only bare feet...disgusting. The pool was frigid and appeared dingy. The steam room next to the pool were the same and did not fit into the aesthetic of the Shelbourne. Do yourself a favor and skip the spa if you are a guest. It is not worth your time. If you are not a guest, there are likely much better alternatives for the price around Dublin that will have much better experiences.

Not a 5 star experience. I was booked for an hours treatment. My therapist collected me 10 minutes late, then left me for over 5 more minutes while I got settled on the treatment bed. It takes 30 seconds to do this. He finished the treatment 5 minutes early, resulting in the hour long treatment being less than 45 minutes. When I complained at the desk, I was told I still had to pay for an hour but that a manager would call me the next day. 4 days later, I had no call. I sent an email detailing my complaint again and requested a call, and still no call. This is not a 5 star spa, but was is most frustrating is that the customer service is appalling.

I had a manicure and pedicure here last week with the lovely Anastasia. I was pampered from start to finish and was so happy with the result. I'll definitely be back! Top tip, mid week is a great time to book, it was so quiet and relaxing.

I usually go to Anastasia who is a genius. Yesterday someone else did lashes and eyebrows - I woke up with an infected and swollen eye, die result is literally not visible but worse, I paid over 100 Euros and when I called to ask what I can do now they responded the manager will get back to me in 30 Minutes. Waiting for 4 hours now with the response "she has other things to do". Absolute no go

Amazing pregnancy massage with the lovely Sudaporn. Perfectly pressured, super comfortable and generally treated so well. Allow yourself time to chill out post massage in the relaxing room, and head on down to the pool in your own time.

I had a wash, cut and blow dry with Julio in the salon and the cut was really great. With naturally curly hair, the curl seemed to have gone from my hair recently, but after Julio's cut, it's 100% back. Thank you, Julio!

Brilliant experience, one of the best massages I have had in a long time, Molly my therapist was excellent. Great customer care, Adelina the manager went above and beyond. Would highly recommend

To say her hands were magic would be an understatement. She consulted with me and switched my facial to what would be right for my skin. I left absolutely glowing. Sudaporn was my therapist and was super lovely, nice and gentle. She also recommended me great products to use on my own. There were tons of staff to help me find each location and got me water and fruit before and after the facial. Super relaxing and would definitely return!!

Beautiful relaxation room, nice heavy blankets and refreshments. Quiet, no music but magazines available. Only thing is that you need to be on the ball to find someone to order if you want champagne or anything additional as there’s not always a staff member present

I am a client of the Salon for c. 8 years and have supported them through Covid and various changes of management, staff and business model. Sadly, I will not be returning after a truly appalling experience on 24 December. I booked my appointment on 15 September, specifically requesting a senior stylist who had styled my hair on the same date for the last c. 5 years. The day prior, I attempted to contact the salon on 8 separate occasions in order to confirm my appointment time and details. The direct line rang out six times. I called the hotel front desk twice who also were also unable to transfer me or get through. They told me they sent an email to the salon asking them to contact me - I never received a call back. On the morning of my appointment, I again tried to contact the salon twice, with no answer. On arrival, I mentioned I had been trying to phone and there might be an issue. It was only at the sink that I became aware that a change had been made to my booking without any notice. The lady was very apologetic and said the stylist was not available. I explained I was very disappointed as I had made a specific booking, had not been told of any change and had come all the way into town. She went to see what could be done and when she returned she explained that the stylist was off and she was very sorry. She said that she would do my hair but would ask that it be complimentary given the circumstances. The lady had never done my hair before and, while she tried her best, it wasn't what I had in mind and did not last as expected. Had I known the stylist was not available, I would have made alternative arrangements. The lady just kept apologising and said she would ask it to be complimentary. When I went to the front desk, an already stressful situation rapidly went from bad to worse. Melani informed me that I had 'had my blow dry and I could pay for it'. She stated that I should have said there was an issue beforehand. I was shocked. I pointed out that I did, and that my booking had been made specifically for the occasion. Melani then attempted to tell me I had not made the booking, before then changing tack and acknowledging it but telling me that the roster had not been set. She shrugged her shoulders and said there was nothing she could do. Melani then proceeded to tell me that while I was having my blow dry she had checked the phone lines (!) and there was no record of missed calls - I took this to mean she was calling me a liar. Melani slid a card across the desk and told me to contact the manager if I wished. As a long-term client, I was absolutely disgusted to be treated like this in a supposedly 5* establishment. I communicated my dissatisfaction at Melani's attitude and the way I was spoken to as a client. Another staff member confirmed that she would ask the manager to contact me on return. Over 2 weeks later, I have received no contact from the salon manager. From time to time, there have been issues but these have always been acknowledged and resolved in a reasonable manner. Sadly, this experience is both totally unforgettable and unforgivable.

My mom and I had the most incredible spa experience at The Shelbourne Hotel Spa over the Christmas break. Despite a booking mix-up upon our arrival, the exceptional staff turned our disappointment into an outstanding experience. The spa manager personally apologised for the mishap, offering a shorter treatment with spa access. I was grateful to salvage the special time my mom had traveled for from abroad. The facial exceeded all expectations, ranking as the best we've ever had. The staff's professionalism and hospitality were unmatched, and to our surprise, the manager informed us that, due to the error, our visit was complimentary. This unexpected gesture transformed our initial letdown into a feeling of genuine care. We are already planning our next visit to The Shelbourne Spa, eager to relive this fantastic experience. Bravo to the team for their dedication to customer satisfaction! :)

I am a long term member at the health club and my experience is wonderful, I absolutely love long wide heated pool, gym equipped with very high quality machines. It is the place which helps me to relax and stay healthy. Facilities are well maintained and equipped with everything you may need.

Twice I have made a booking in this spa. And twice the staff either lost my booking or cancelled. Extremely disappointed, I am shocked that a place that charges 160 euro per treatment has such an incapable staff. I do not recommend this place. If you ever want to make a special date or an event for someone you love DO NOT USE THIS SPA!!!!