Abbey Street Medical Centre image

Abbey Street Medical Centre

Family practice physician

๐Ÿ˜  Unfortunately, I had a horrible experience with this service. Last week, I had an over the phone consolation with a doctor. Our conversation lasted approximately 3 minutes. In that time, she took little to no care to understand my situation. She explained I had a respiratory chest infection and that... People often mention doctor, recommend, time, receptionist, friendly, Mustafa, service, clinic, great, good,


Address

71 Middle Abbey St, North City, Dublin, D01 E7K5, Ireland

Website

www.abbeymedicalcentre.com

Contact

+353 1 873 4975

Rating on Google Maps

4.10 (67 reviews)

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Featured Reviews


Frequently mentioned in reviews: doctor (17) recommend (14) time (13) receptionist (9) friendly (8) Mustafa (7) service (7) clinic (7) great (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Jheanine C. 5 years ago on Google
    I have been here twice now. I would not recommend it. During the first consult they were nice enough, saw me on the same day and Dr. Mustafa was great. She prescribed drugs that helped a lot and told me to call at the end of the course to find out some test results. I called for 4 days and the receptionist kept saying she needed to hang up on me to pull my results up and that she would call me back. She never called me back, so the last time I called I made a recheck appointment to discuss my test results, before she could hang up on me again. I asked for a 4:00 appointment and was told only 3:00 was available so I got permission to leave work early. I arrived at 3:00 and wasnโ€™t seen until 4:00. The consult took almost an hour. The first half was spent rummaging through files to find my test results. In the end I was charged a consult fee AGAIN, even though the only reason I showed up was because the receptionist was just so terrible over the phone and it cost me โ‚ฌ60!!! I tried to argue it was a recheck and she just sat there not making eye contact. They should hire a new receptionist. I would not recommend. There are plenty of other good doctors out here that have competent receptionists and are more fairly priced. Ps. Why would anyone leave unwrapped chocolates on a plate at a doctors office thatโ€™s so unsanitary
    9 people found this review helpful ๐Ÿ‘

  • 1/5 Matthew O. 2 years ago on Google
    Unfortunately, I had a horrible experience with this service. Last week, I had an over the phone consolation with a doctor. Our conversation lasted approximately 3 minutes. In that time, she took little to no care to understand my situation. She explained I had a respiratory chest infection and that she would prescribe some medication. She then ended the call quite abruptly as she was โ€œdrivingโ€. I was prescribed an antibiotic + steroid. Less than 24 hours after taking the prescription I started developing strong migraines regularly throughout the day. I have only experienced migraines two or three times in my life before this and now I was having them daily. After a few days of persistent migraines I travelled to my home county and visited my GP. My GP explained that this antibiotic + steroid were in no way suitable for me and that I should not have been prescribed them as they are for rather extreme circumstances. Iโ€™ve now stopped taking the prescribed drugs by this facility and my migraines are lessening, thankfully. My overall experience with Abbey Street Medical was undoubtedly negative. I would not recommend this Medical Centre. I do not believe the staff are well-trained and found them rather rude and dismissive. I donโ€™t think they are bad people and everyone can make mistakes but when working in healthcare, you need to care. I would urge others to avoid this facility and choose another service that puts patients first.
    9 people found this review helpful ๐Ÿ‘

  • 5/5 Sanja & Jasmin G. 2 years ago on Google
    Can't recommend this doctor's office enough. They have agreed to see my 5 month old baby in a very short notice while my doctor I was going to for years refused to see her. Doctor was so nice and reassuring. He put my mind at ease within seconds from coming in. Also, I am sorry I didn't get the name of the girl on reception so I cam mention her by name but she was also absolutely incredible. She helped me with the buggy up the stairs and was just genuinely welcoming and nice. Thank you for being so kind :)
    6 people found this review helpful ๐Ÿ‘

  • 5/5 Wx X. 1 year ago on Google
    Dr Ban is a first class doctor and a real professional. She treats you with respect and dignity and is very easy to talk to. Her receptionist is very nice and professional nd the surgery is spotless. I have tried a few doctors in Dublin over the years but since my first visit to Dr Ban I will go to no other doctor. Excellent service.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Paola K. 1 year ago on Google
    I have been with Dr Ban for almost 5 years now and she has saved me. Dr Ban listens to her patients concerns and knows how to help and where to refer you for additional support. If it wasnโ€™t for her attentiveness, I would never have gotten the help I needed.
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Maeve O. 1 year ago on Google
    The weekday and weekend doctors are great. Both are very professional and pleasant. The wait time varies. One time I only had to wait 5 minutes, another time over an hour. It's cash only.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Darryl S. 1 year ago on Google
    It was my first time in this surgery and from day one the staff were so so friendly from the medical receptionist she was so friendly with patients on the phone and in clinic and from the doc she is a absolute, fantastic doctor, so friendly makes you feel so relaxed. Keep up the good work
    2 people found this review helpful ๐Ÿ‘

  • 5/5 merve o. 2 years ago on Google
    ฤฐ got really deep thumb cut and doctor Ban was only gp to accept me to examine me . ฤฐt was the only gp who can do stitches . Also the lady in reception she was so kind and helpful. Hopefully I'm getting much better and thanks for everything Doctor Ban and abbey street medical
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Rafael G. 2 years ago on Google
    Dr Mustafa she is the best in Dublin. Very professional, kind and extremely respectful. You are in great hands if you come to see her. Staff is always friendly and polite. I recommend this clinic to everyone.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Hanife Gamze S. 1 year ago on Google
    It was my first doctor experience in Dublin. When I went for an appointment, they made an appointment as soon as possible. The girl at the reception was so sweet and kind. I was examined by Doctor Ban. I paid the registration fee 35 Euros. they work in cash. I was treated very well and the clinic was very clean. A clinic and doctor that I can recommend to anyone who really needs it. Thank you.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Pooja S. 1 year ago on Google
    Dr Ban Mustafa is great doctor for me,I started to get checked with her since I came in dubljn and it's been a long time.She treated piles well gave medications which really helped and now for diabetics I get checked with her,for my experience she is too good,though I shifted from city and staying far from city but still come yo her for checkup as she is good and her treatment too.I couldn't get any good GPS near blanchardstown,I tried couple of them but they were worst.I have referred couple of people to her,they also are satisfied with her service. Highly recommend her in dublin.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Anderson M. 1 year ago on Google
    Dr Ban Mustafa is for sure the best Doctor in Dublin. Always super welcoming and very caring at her patients. I totally recommend her <3
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Ivan P. 1 year ago on Google
    Dr. Ban is an amazing doctor, very friendly and always willing to help. I highly recomend Abbey Sreet Medical Centre to anyone.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 alvean j. 2 years ago on Google
    Top marks. Dr Ban Mustafa is an excellent doctor with a warm professional approach, that treats you with dignity. She is very accommodating and is extremely knowledgeable and I feel safe and secure in her care. It is rare that you find a doctor that doesn't patronise you as a "deaf person" first and a patient second. (The horror stories I could tell you...) With Dr Mustafa, I am clearly a patient first and a deaf person second, which is the way it should be. I would recommend her to anyone. Not just the doctor. The staff as well deserves commendation. When I explained that I would not be able to hear the intercom, we quickly sorted that issue. No problems at all. Very obliging. Yes, full marks for the Abbey Street Medical Centre Dublin.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 El C. 2 years ago on Google
    I went to Abbey Street Medical a few years ago to grab a quick prescription when I was sick and have never gone to another GP since then. Dr Ban immediately puts you at ease and takes to time to discuss the options before you undertake any procedure or new course of medication. Cannot recommend highly enough!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Ola O. 2 years ago on Google
    Dr Ban is AMAZING. She really listened to me and also gave amazing advice for the issues Iv been dealing with for years. I def recommend her. You'll leave with answers and solutions.

  • 5/5 A R. 3 years ago on Google
    Always look forward to paying a visit and being very well looked after.

  • 5/5 Alejandro V. 2 years ago on Google
    Went there a Monday morning and by Thursday I got all test results I needed, thanks to the receptionist who accommodate all my needs everything was really fast , Dr. Mustafa was really friendly and explained everything in detail, highly recommend....

  • 5/5 Lucas 2 years ago on Google
    I've been visiting this clinic for some time and Dr Ban always does her best to help me. It's very hard to find professionals like her, you can see that she is very knowledgeable and really wants to help you.

  • 5/5 Josรฉ Luis Padilla P. 2 years ago on Google
    I've visited this Medical Centre quite a few times and overall I've had a great experience. Here you'll get high quality service and professionalism combined with a warm human touch, which makes me come back every time I need medical advice. I highly recommend this place.

  • 5/5 E L. 1 year ago on Google
    Dr Ban is a pleasure to visit and puts your mind at ease. Very helpful and thorough. She doesn't rush through your symptoms, she really listens and gets to the root of the cause.

  • 5/5 Julia D. 1 year ago on Google
    We were recently holidaying in Dublin and caught a virus, we found the practice and were relieved the receptionist had a friendly manner and the GP was impressive, very friendly and professional.

  • 5/5 Emre K. 1 year ago on Google
    Excellent service! Dr. Ban is very experienced doctor and his approach & communication is very good .

  • 5/5 ludmilla l. 11 months ago on Google
    I arrived at this place with a very strong allergy on my face, and I found excellent service and a great doctor there, I am very happy with the result and the prices are fair, I highly recommend it.

  • 1/5 Kayleigh W. 6 months ago on Google
    Absolutely wacky place. Showed up on time for my appointment, then waited half an hour for the doctor to stroll in off his lunch break, then waited some more. All I needed was a prescription written, nothing else. When I finally got in to see him, he told me the dose of my medication is too high and that they donโ€™t even carry it in Ireland. This is my first time with this doctor and Iโ€™ve been on this dosage of this medication for several years in Ireland. He writes me a one week script for 5mg instead of a month of 20mg. This is a medication with severe withdrawal side effects, potentially fatal, and after a LOT of back and forth with the receptionist, I finally got a temporary script for 20mg. They also told me to keep the prescription I had to ring up my old gp and ask them to send my records over; the former gp said theyโ€™re not allowed to just request that over the phone, and the receptionist seemed woefully unaware of the official form she had to fill out for this. To top it all off, they donโ€™t have a card reader, so I had to dash back out into the street to find a cash machine. The temporary prescription came up and when I went to renew it, instead of a repeat prescription fee of ~โ‚ฌ25 they charged me โ‚ฌ65. This price is not listed on their website, and any correspondence I have with them seems to just get lost in translation.

  • 1/5 Conor F. 8 months ago on Google
    Arrived at clinic at 11 (according to google thatโ€™s when they open) and nobody here!!! Saw opening time was actually 12โ€ฆ fair enough. Waiting for an hour and 20 minutes and still nobody here or answering the phones. Joke shop not medical clinic. Suffered more with the pain waiting around rather than my actual pain. Clowns


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