Starbucks image

Starbucks

Restaurant Cafe Bar Coffee shop Breakfast restaurant Coffee store Espresso bar Internet cafe

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. People often mention order, drink, Starbucks, line, drinks,


Address

20645 Center Ridge Road, Westgate Mall Dr, Fairview Park, OH 44126, United States

Website

www.starbucks.com

Contact

+1 440-331-3305

Price rating

$$ $$

Rating on Google Maps

4.10 (360 reviews)

Open on Google Maps

Working Hours

  • Saturday: 5:30 am to 9 pm
  • Sunday: (Easter), 5:30 am to 9 pm, Hours might differ
  • Monday: 5 am to 9 pm
  • Tuesday: 5 am to 9 pm
  • Wednesday: 5 am to 9 pm
  • Thursday: 5 am to 9 pm
  • Friday: 5 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: order (15) drink (11) Starbucks (9) line (6) drinks (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brandon 2 years ago on Google
    So I love Starbucks, but on December 27th at 12:30, I went to this location, and the line was very long. I sat in line for 20 minutes and realized the line never moved. I parked my car and went to the front door, and they were completely closed. No sign said they would be closed on Monday the 27th. The signs only stated it would be closed for Christmas and New Year’s Day. They should have put up a sign that said they were closed. So many people waited in that line, not knowing they were closed.
    4 people found this review helpful 👍

  • 1/5 monique �. 2 years ago on Google
    I've left a great review at this location before.. but today was just ridiculous! I always order with my size first.. its literally just out of habit. But when I went to the window my order was wrong -by size only. When I asked the barista (a somewhat tall blonde boy with an attitude) he suggested that I didn't say my size. I said well i have two drinks here and I wanted Venti for both. He said well you didn't say that are you sure you know your sizes honey. I was blown away by that snarky comment and told him not to worry about it and just drove away. My receipt says Venti for both drinks. Needless to say there was no tip given on the app or in person. I am a big tipper too because I understand the hassle of everyday retail/food service. But for him to give attitude especially when it was his mistake and I paid for it. That was just unnecessary. This location needs to look at who their hiring. Don't bring your bad day to work with you.
    3 people found this review helpful 👍

  • 5/5 BOCA R. 2 years ago on Google
    Star☆bucks is a significant coffeehouse ☕️ with many locations offering tasty drinks and food. I’ve recently enjoyed the buttered crescent, strawberry 🍓 funnel Frappuccino, and egg 🥚 white egg bites, my favorite. They also offer smoothies, tea, and baked goods. One of the best coffee chains in 🇺🇸!
    2 people found this review helpful 👍

  • 5/5 Joe 1 year ago on Google
    Clean, quick. Lots of people in and out. Didn’t really have a good lounge area but they were super quick about getting your order out.
    1 person found this review helpful 👍

  • 5/5 Gregory H. 1 year ago on Google
    This location is great! Everyone is so so nice and accommodating. Kelly was nice enough to grind some beans for me even though the drive thru line was super long. These people deserve a raise!
    1 person found this review helpful 👍

  • 3/5 Maggie T. 7 months ago on Google
    placing a mobile order that says it will be ready at 9:08 and not receiving it until almost 9:30 is not acceptable. i know i can’t blame them for making me late to work, but i budgeted 30 minutes of time which i figured would be plenty to pick up my drink. it was not, because the drive through line moved one car about every 5-6 minutes. plus, when i finally got my drink and food, it had clearly been sitting out for 20+ minutes because my food was fully cold, like it had never been warmed, and my drink was melted. definitely not worth $10 and a 30 minute wait.
    1 person found this review helpful 👍

  • 4/5 Mary B. 9 months ago on Google
    They do drive-tru faster,when you go in to wait.even if you order ahead.besides that the staff are always nice and good atmosphere.

  • 5/5 Lara K. 5 months ago on Google
    They’re usually awesome here, very friendly and get my order right!

  • 5/5 Jackson W. 9 months ago on Google
    The best Starbucks in the area, the pup-cups are always a huge hit with our dog!

  • 1/5 Shellie K. 10 months ago on Google
    The slowest and least friendly Starbucks I have been to. Waited over 25 minutes for my mobile order, and there were only 2 customers in the building. They do not have a smile for you ever. Disappointed in the service.

  • 5/5 R L. 1 year ago on Google
    I've been coming here since u started working in the area. All the staff is friendly, but James really stuck out to me. He was extremely friendly, knowledgeable with his suggestions, and he absolutely made my day.

  • 5/5 Tedra 3. 10 months ago on Google
    It's Starbucks, you know the drill! The iced espresso and blueberry scone were good. I really like Green Apron coffee, all Central and South American beans, keep in the regular rotation!!!!

  • 5/5 patty m. 10 months ago on Google
    Love this Starbucks!! The managers & staff are so friendly everytime we come here. It's always really clean. We drive a little farther just to come to this location.

  • 5/5 David T. 10 months ago on Google
    The best staff and manager of any Starbucks I have visited. They combine professionalism with a genuine smile and great customer care. Oh, and they serve a great cup of dark brew!

  • 1/5 oliver q. 10 months ago on Google
    I mobile ordered a dragon fruit with lemonade and when I went to the drive thru it was only lemonade. And when I asked what’s that she said oh sorry we ran out of dragon fruit but it still taste the same. Like no it doesn’t it’s a very expensive drink and if it’s sold out they should have said sold out and not allows us to buy it this is the second time. I want my money back. I can’t believe I spent that much for just lemonade

  • 1/5 Madea N. 1 year ago on Google
    Fast and best costumer service Update: came and bough a coffee and set to study but the internet connection isn’t working !!!

  • 1/5 Aly O. 1 year ago on Google
    I’m no longer leaving a tip at these places before I’m properly served, because how I have ONE drink. The guy makes it half way, then stop and asked a lady who came in way after me about her order, then he starts to make her drinks, he made TWO of her drinks before finishing mine???? Who does that??? She could’ve waited like the rest of us!!! Never coming to this one again!!

  • 1/5 Ashley H. 1 year ago on Google
    If I could zero stars I would. I understand there are new workers and are being trained. But if they had help there is no reason I should have had to repeat my order literally 5x. Then how do you order extra chocolate hot chocolate made with whole milk no water and it comes out tasting like water with a little chocolate syrup. Yes I was polite the whole time I had to repeat so there was no reason for the watery drink besides just poor service. I said please and thank I even tipped just to have a horrible drink. I was very disappointed. 😔

  • 1/5 Dr. Tyline M. H. 1 year ago on Google
    I order what I wanted and an employee thought that she knew best based on my order and modified my drink. When I explained that I ordered what I wanted she frustratedly remade it but I couldn’t trust it and I opened the lid and it still wasn’t correct. At this point the one taking my order said that she will have to charge me more next time and it wasn’t even done correctly. I reassured her that this was my first time here and my last! It is so unfortunate that people want to tell you how you even want your drink when you are the customer. Dr. Tyline

  • 1/5 Jeremy J. 1 year ago on Google
    Out of straws. Out of cups. Out of coffee. - yah coffee. How can a store be out of these things on a consistent basis. It’s easy. You do comparative analysis sales data, and order / par these items based on that data. Figure it out.

  • 5/5 Rose V. 1 year ago on Google
    The staff here are always very kind and courteous. The food and drinks are generally tasty and of the quality one would expect from any Starbucks.

  • 5/5 Heather C. 1 year ago on Google
    I went through the drive through yesterday after getting the absolute worst hair cut I’ve ever had at the salon down the road. Starbucks makes me happy so I figured I would treat myself. The young lady at the window asked me how I was when I pulled up to pay for my items and I basically bursted into tears that I had been trying to hold back about the haircut. She was SOOOOoo freaking sweet that it turned my day around (as much as possible with this new “mom bob” I have )and gave me my drink to me on them. I wish I would’ve caught her name to recognize her personally, but I just wanted to say thank you for your kindness, it won’t be forgotten and had a positive impact on me. I knew getting Starbucks would help make me feel better !! :)

  • 1/5 sam k. 1 year ago on Google
    Ordered a grande iced chai with light ice in a venti cup with cold foam. I always say “to fill the cup”. When I got to the window she handed this - it’s $1.25 for the foam regardless of if I say extra or not, but she stated this is standard without me charging you more. I said so if I say extra foam, it costs the same and you’ll fill the cup. “That should work” is all she said and offered nothing at all. She was very quick with response as if she knew it were coming but I did say to fill the cup in my order… which is also why I got the venti and light ice. I choose to come here and spend the additional money on the foam and just wish the baristas cared enough to not hand a drink out with that much of a gap when I spent the money to have it filled. Most of the baristas are nice there and never had this happen before, was a bit taken aback by the quick defensiveness when I did my part in the way I ordered.


Call +1 440-331-3305 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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