1/5 Jeremiah P. 1 year ago on Google
Due
to
an
extremely
inflexible
cancellation
policy
even
under
strange
circumstances,
I
lost
250
Euros
to
this
hotel
and
never
even
stayed
there.
Having
urgently
booked
a
room
2
hours
prior
to
arrival,
I
admittedly
selected
the
wrong
date
(the
following
day).
Upon
arrival,
I
was
coldly
informed
I
booked
the
following
day,
and
that
there
was
zero
flexibility
in
the
policy
to
be
able
to
adjust
the
reservation
to
the
current
night
needed.
I
asked
about
booking
tonight-
the
response
was
“I
can
book
you
tonight,
but
I
cannot
cancel
the
other
reservation”
implying
there
is
no
path
for
recovery
of
my
booking.
I
chose
to
book
the
needed
night
elsewhere.
I
understand
the
purpose
or
3
day
cancellation
policies,
but
in
this
case
of
booking
a
last-minute
reservation,
I
don’t
think
this
situation
is
in
the
spirit
of
the
policy.
They
didn’t
plan
for
my
arrival,
they
didn’t
schedule
staff
assuming
I
was
there.
Instead,
they
capitalized
on
my
mistake
to
the
tune
of
250
Euros.
Because
they
showed
no
understanding
or
flexibility,
chose
not
to
stay
and
give
them
more
money.