I have never been in a Marriotts I didn't like. This one was okay, but with flaws. First, if your handicap be sure you request ground level, there are no elevators for the second floor. The rooms were good size with a full kitchen, no complaints there. It is an older facility so it had quite a few signs of wearing from age. There was some Rust in the bathtub and some corners and edges of the room were worn and even a little dirty. Lastly, I am recovering from a broken ankle and did not even think about a Marriott's not having a elevator, so they had me set on the second floor. They did however change everything to a first floor unit which was great. However, the first evening we were out of shampoo and our television did not work so I called in kind of late. She said she would call and check with maintenance and we never got a call back on the TV or shampoo. The shampoo was there when we arrived back the next day , but the TV had not been touched . I called again and she said she would get someone over immediately, 30 minutes later there was no one there. I called again and she said it might be another 20 minutes and still no one showed up. I called the last time and someone was there within 2 minutes. Just never had that experience at a Marriott's comment so that was a little disappointing. By the way, that was 2 different receptionistw I was dealing with, not just one. Of course maintenance could have been the problem.

Great place in convenient location. Fully equipped kitchen, perfect for a long stay. All rooms accessible from the outside. I will definitely stay here again on my next trip to Fremont

It's a Marriott so what's not to like. The front desk staff are AWESOME -- friendly, helpful, professional and polite. The main entrance is a little underwhelming but it's an area that has small lots....the only downside was the group of transients encamped about 100 feet from our door so that was a bit offputting. The rooms are really clean and well-maintained. Great beds!

I was waiting for Marriott to send a ‘how was your visit email’ but it never came so I’m just going to post here. First of all the staff is great and the management is probably trying their best. The front desk gal was so incredibly kind and upgraded us to a suite, the room we were going to stay in was below to gym which is open 24/7 so we were grateful. The owner of this place is severely lacking on maintenance and updates. It looks quaint as you pull in and at first glance but the rooms upon close inspection are in sad shape. Missing light fixtures, stained carpet, stained pillows, (also decorative pillows are not necessary in a hotel and are not cleanable so never touch them). The first problem was that they had just shampooed the carpets and they weren’t quite dry, in fact they were completely soaked in some areas which I didn’t realized until my shoes were off. Then the night of no sleep commenced with one of the neighboring room’s seemingly partying ALL night. Music, talking, coughing, it was actually the worst nights sleep I’ve ever gotten in a hotel. Advice to employees and management: abandon ship! Advice to the owner: rebrand this place to a Studio6 or Candlewood and then you don’t have to fix anything!

I can't put up with making a noise from upstair people. i complaint it to frontdesk but it was no use. frontdesk person said she would tell people stop making a noise but it was just one comment. i cannot get asleep.... and room was dirty and bed was uncomfortable. it was hard for me to lie easily because bed was so weak and seemed to be broken. cooking tool was so old and i thought facilities had not been maintained well

They charge $5 a day to park. My opinion parking should be free.Sometimes kids comeTo the back of the parking lot and they eat and they trashed the place.The police frequently comeTo patrol the area because it's a high crime areaNext door is an extended stay motel and I seen the police make a couple of arrests there

This place was goodlooking in the pictures and when you first walk in, and staff were welcoming. But I will NEVER stay here again! I opened up the covers and saw alot of stains including blood and Last but not least there was a bed bug crawling Right next to me. It was 8:00 at night and I packed up my things and left I CAN NOT tolerate bugs. I recommend if you stay here to look at the hotel before staying because this is not the first review on this hotel about having bed bugs and bed being dirty.

Residence by Marriott has lost its Quality after the pandemic. Looks like Management has lost grip over the Business and they have reduced staff, No staff for room service.

I had a reservation and a confirmation number and when I showed up at hotel they said they didn't have a room under my name and then when I showed them confirmation number they said oh that was canceled today as we are oversold. I was left at 8pm to find a hotel with no assistance from them.

Love the layout of the room the only problem was our room was not ready until almost 6pm when we had a check in of 3pm also they offer extended stay so whoever had our room had been there for a month or more and they also had a pet so needless to say it would take a lot longer than a few hours to clean so the room smelled like dog which caused us to have to switch rooms. The staff was very friendly and apologetic. I would like to possibly try again because as I stated the layout of the room was wonderful.

Spacious..well equipped kitchen with refrigerator cooking range dining table chairs ..neatly maintained.nearby several restaurants and shops too.quiet locality.Still parking is risky as there was this car which was parked in premises, windows broken by thieves ...

The front desk staff was kind and helpful at check-in and check-out. The general manager never reached out to me despite repeated attempts to discuss concerns about the condition of the hotel room.

This hotel feels so intimate and private, close to tons of shopping and stores, the rooms are large, clean, and fast wifi. Most importantly the staff here is so personable. I wish more hotels would bring this back, making check in feel like they're happy you're there. Ms. Mj Ongkingco was such a sweetheart and you can tell she loves her job. She went the extra mile and it's the exact reason I'll be back. Great customer service! Thank you for the great stay!

Good spot for location and value. We my wife and kids and got one of their "penthouses". Good clean room. Complimentary breakfast was meh. Loud music our first night there.

Very nice hotel to stay with family, I stayed at the suite, has a master bed and another one up the stairs. Kitchen and countertops are very usable and family friendly. I loved the coffee at the restaurant. Would recommend to anyone who visit SFO with family.

Old, ground level room have strong mold odor. Laundry room dirty, one dryer full of grass. Room 211 noisy because of the AC compressors exactly behind of the wall of the bed. And it’s not your own room’s but next or upstairs. So you can’t affect shutting down yours. They’re the old style and really noisy (maybe 30years old Hemi V8 powered 😂). Background noise without compressor 34dB and with compressor on 45dB at 1am. 😵‍💫 No upgrade. Breakfast below minimum level. Coffee was okay as usually everywhere in the US. Stayed one night, never again. If you’re in the area and need a hotel, please consider another side of hwy 880 SpringHill Suites or Staybridge Suites (IHG). Newer ones and walking distance to mall and good restaurants for example Jack’s.

The pool happened to be closed, so that wasn't good. The staff was very friendly. Unfortunately, it could not make up for the worst bed ever. Literally, my husband and I were up half the night.

The exterior of the buildings and carpet are dated, but otherwise the rooms are clean and comfortable for extended stay. It is next to the highway and can get noisy at night.

Stay away and run don't walk. Am elite Marriott member and had booked reservation over 7 weeks in advance. Showed up on check-in date and was told they were sold out and the hotel had cancelled my reservation 6 days earlier AND THEY DIDN'T HAVE THE COURTESY TO NOTIFY ME WHEN THEY CANCELLED THE RESERVATION 6 DAYS EARLIER. Had to scramble to find another hotel.

Bad experience, no housekeeping, water clogging and rude receptionist at the front desk. If location is not a concern, stay at the Milpitas residence inn. Every is great there!!

Everything was sort of OK, until we found this card by the doorway implicating there’s actually a complimentary MASSAGE service available. It’s obvious that someone at the front desk is running a prost*tution ring and they’re quite good at it. Never staying here again and another sad day for Marriott for tolerating this kind of BS.

TL;DR, my experience was poor, though the staff seemed chill. Can't recommend it. Booked on hotels.com and requested an accessible room. The lobby/check-in building isn't immediately obvious. The entrance has a heavy door and the handicap function to open the door did not work. Checking in took several minutes. The team seemed very unorganized. Not too professional but they were all friendly. I'm disabled and ended up in a room that was farthest from the entrance. Fortunately, it was on the ground floor. Getting to it was a little confusing, similar to an apartment complex. There was glass on the ground outside the room. I wasn't able to get my key to work or I had an issue with the door handle, not sure. I walked back to the front desk and one of the women followed me back to the room (she actually didn't even know how to get to it, which I found very strange). She was able to open the door fine - no big deal. Next, we get into the room and there's an appliance dolly in the middle of the walkway. The fridge was pulled out (and not on/cold). There was a blower on the counter, as well as several other tools, work towels, and maintenance items. The front desk woman grabbed some of the items and took them out of the room and told me "He (maintenance) will be by shortly". No offer to bring in anything to clean up the counter or anything once the items were removed. The room appeared clean otherwise. Tried locking the door after and the lock wouldn't budge. I brushed this off, too, thinking that I could mention it when maintenance came by. I REALLY had to use the bathroom so I went to the back of the room and found it. Definitely not accessible. I'm not in a wheelchair so I thought I'd let it go as it's only for a few days. I really wanted to relax but I didn't want to get comfy knowing someone was going to come into the room. I waited for around 30 minutes. Tried calling the front desk, who said they'd contact maintenance and call right back. Waited some more. Decided to go back to the front desk. I try not to be too picky but I'd had a long week and I was already exhausted. They asked if there was a problem with my room. I noted the issues above. They apologized then told me they didn't know it was supposed to be accessible as I booked through "Expedia". I asked if there was at least another room. I was told they were fully booked and couldn't accommodate me, then I got stared at. I shouldn't have to ask what my options are? Lol. Ended up cancelling and handing back some laundry soap I'd bought (they later charged me for this and I ended up having to call for a refund; didn't appreciate the tone I got when she confirmed "so you want a refund for the $2?"). I told them I'd have to find a new place to go and they stared at me again. It would have been nice to have any suggestions for other hotels in the area, even other Marriott ones - hell, even a place to sit while looking for one myself. I was directed to "Expedia" to get a full refund - fine. Had to play phone tag to get it processed. All in all, my experience was frustrating and exhausting. I can't recommend staying here but I'm sure it's a fine/cheap option for those looking to stay for a longer duration.

I would not recommend staying in this location. When I arrived at the property it looked very run down. It looked like an apartment complex that had been neglected. I checked in anyway and went to the room. I will say the room was very well kept but dated. Also. I did not feel overly safe in this area. I think Marriott would be concerned about this property.

Precious or passion at the front desk was incredibly rude and said she felt threatened by a girl half her size 😂 at which point she refused to check in a Marriott elite member. Due to children being present and disbelief we just left, but she is a terrible representative of the usually excellent Marriott brand, I will stick with the higher end properties if this is how you staff places like this.

Great for extended stays, complete with small kitchen (stove, refrigerator, sink). Rooms are clean. There's a grocery store and strip mall nearby.

I hope my company always puts me here. The people and the rooms are great. There's plenty of space in your room. My room was clean and the front desk ladies were absolutely amazing. . They seemed very knowledgeable and willing to go the extra mile for you. Thank you all.

We were greeted by a very friendly host when we arrived. She informed is of the things we needed to know & we went to our room. We love the accessibility and set up of the rooms. It is set up like a studio apartment with a small kitchen incl a refrigerator (not small), sink, cupboards, stove/oven, microwave & toaster. There is a counter, a sofa, t.v., desk, bed, sink & counter, and bathroom. Everything was clean & kept up. A grab & go breakfast is available from 6:30 to 9. It is pricey but we were able to get a bargain coupon so the cost for 4 nights was considerably less than even 1 night.

I don’t recommend this hotel. The facility is not clean. Especially the inside of the room is not cleaned. The dog's fur flies around in clumps on the floor, and the cleanliness of the toilet is… ㅠㅠ However, staff is kind. That’s why I am rating two stars.

Super attentive staff. The rooms aren’t brand new, but they’ll always try their best to solve anything that could come up!

We slept in a generally clean room but the dark paint and carpet combination was ugly. Outside the room was not exceptionally orderly or pleasant on the eyes. The exposed empty pool was barely covered by a tarp half held down by repurposed decorative rocks. Similarly, the basketball court was fenced but one side of the torn fence was left exposed. My five day stay at $120 a night offered no room services. No dishes and coffee machine with horrible coffee. One morning the coffee and hot water machine was no longer working. The customer service was not welcoming and I give it two stars only to honor the few who greeted me each morning warmly.

Very good it compared with others in there. Even late night they kindly safely helped me. Thank you

Great place to stay and some awesome staff. The maintenance guys are so helpful. They should get a raise in pay if you ask me.