𝗥𝗮𝗺𝗮𝗱𝗮 𝗯𝘆 𝗪𝘆𝗻𝗱𝗵𝗮𝗺 𝗠𝗮𝗱𝗿𝗶𝗱 𝗚𝗲𝘁𝗮𝗳𝗲 | 𝗘𝘀𝗽𝗮𝗻𝗮 This Ramada hotel is very good. Staff very attentive and accommodating throughout my stay. Lobby and reception are very grand and beautiful. My room again the same, very well equipped. The area of this hotel is at best okay. It offers a range of shuttle buses taxis to the restaurant and bar areas. Beautiful food and ambiance in the evening and nighttime here. Overall I would recommend this hotel for this area.

Tldr: Bad AC, bad tv, bad wifi, bad English, bad cleaning, good beds good pillows We arrived in the morning and we were told we couldn't check in, however the website which we booked it with said we could. Because of this we were offered one of the worst rooms. There were the hotel basics missing, soap cups, ironing board, hair dryer and wifi missing. We had to complain to get these. When we complained about the WiFi we were told by the day manager that someone would go fix it. When we returned at night and inquired the night manager about it they suggested we changed rooms which had not been told before hand. The TV is language locked. Imagine an international hotel with region locked language. Imagine going to Hamilton and having the tv locked in a random language. You might think that you're just gonna cast your smartphone onto the tv, nonono, think again you can't because the tv isn't connected to wifi.... You might be asking why not ask for an HDMI cable? Ah the smart staff don't even know what it is i have to Google it to show them and then they respond with 'nono perdona'. The air-conditioning was also locked. 22°c. Imagine the air outside being LOWER than the air con and still boiling. Nights in Madrid 18°c best this hotel can do is give you 22°c. There are ants everywhere in the rooms too. Makes me wonder are rooms even cleaned? What about dust? Ohhh you're gonna enjoy yourself if you're allergic to it. Constantly filled with rashes. Only redeeming feature is the marvelous beds and pillows. Which unfortunately get covered in dust by the time you get to your room in the evening. All this and you might ask, why not change rooms? Well what if I told you all tvs are locked all the Aircons are locked. When they told us if we wanted to change we were on our last night. The little English the staff speaks is laughable when you have to resort to your little knowledge of Spanish that you learnt on the side of a magazine on your way here to communicate. I don't understand how this is a 4star hotel. Dear Alberto Pérez, if you read through all of this and your past negative comments why not change anything? Should i really rally my review account and summon upon a greater dry season dryer than the start of covid?

Dear Hotel, with regards to your comments to my negative review, i would like to state the following: "1/ The reservation you made was made through our website, which does not specify in any case that pets are accepted." This is why we have called the reception. If in a four star hotel, the receptionist says, "yes it is fine" - are you sure? "yes, totally, it is fine" AND we send another email stating "we will bring two dogs", this entirely bad service. "2/What you showed at reception was the confirmation of your booking, not a written document from the reception team stating that pets were accepted, but you argued that "someone" confirmed it to you over the phone." No, we showed you the email we had sent to your hotel, with to our booking. It was not the booking confirmation and, it was not "someone". It was the employee on the 26th of October at 18.05 who repeatedly stated it was fine to bring our dogs AND in our email, in English and Spanish translation we said "we will bring two dogs, and have been confirmed on October 26th at 18.05!". I can again state that this is bad service. You should train your staff better and make sure the communication channels with your customers work. If you do not read your emails and then get conflicts, if your staff does not signal the hotel rules to the outside world or does not speak proper English maybe?, you have to start improving your service as a 4 star hotel!! "3/ Upon arrival, you did not enter the reception with the dogs knowing that they were not allowed, but did so through the underground car park that leads to the rooms." This is very funny. You are now stating that we tried to sneak in a German shepherd and a labrador dog into your hotel?? Sorry but that is .. I don`t know.. a very funny and weird idea :D We have never even seen an underground parking at your hotel. We have parked right outside the door. Checking in with three large bags, two handbags and two large dogs is an impossible thing, we first brought our bags to the room, then our dogs. "4/ During the conversation we had on the phone I tried to explain the rules of the Hotel in this regard, as it is not only a question of the Hotel but of the other guests who know that pets are not allowed. Of course we have hotels nearby that accept pets and we could have found a solution within minutes" Your hotel should in this situation, where clearly there has been a communication problem try to find a good solution for frustrated. Why did you not tell us where we could go, give us an old room or help us out in any way being a 4 star hotel? Sorry but if you worry about other guests, try to do your part on it. Give them a hairdryer, a proper working climate system, make sure they do not get bitten by flees, they can use the TV, they get the rates they book and make sure they are not bothered with endless conflicts at the reception - and find solutions! We arrived at 22.30 and would leave at 6, I can ensure you nobody would have been harmed. This is not about other guests, this is about this hotels entire inability to self-reflect and improve communication and customer service. If this was a communication problem, you might have to improve the English of your staff dealing with internationals customers and READ the emails that are attached to the bookings instead of having relentless conflicts with unsatisfied customers. I ensure hereby that I comment on every other form of "attack" by this hotel in the comments because I cannot believe this whole experience, from the day with wanted to stay at the hotel to the form of treatment in the comments here now.

Horrible customer care!!! Not at all recommended! My reservation at this hotel has been the worst decision I have ever made. I had plans to visit Madrid, and I had already booked my flights and planned my itinerary. I decided to book my accomodation at Wyndham hotel as it was surprisingly cheap. Apparently, this price was an error that Boooking had made and absolutely nothing was done to reach a solution. They just told me to either pay the original price (65€) or to cancel the booking for free. Given the tight budget, I obviously cancelled the booking with this hotel. I also had to cancel my whole trip to Madrid because of an error that was not mine. Incredible. My trip was completely ruined. I would not recommend anyone to stay at this hotel, as the customer care is the worst I have ever received.

Great rooms bit the room next door to us had the noisiest people on earth. A shame as we loved the room, food choice was a little limited and quite expensive.

They let me stay with my service dog, which was nice of them. Amicable staff, good breakfast, and incredible value. A bit out of the center but totally worth it.

Great hotel if your in & around Madrid. Secure parking. €4 per day. Staff are very friendly & welcoming. Rooms are spacious very clean & beds so comfy. Good breakfast for price. Also good food on the lunch & dinner menu.

I usually don’t give negative reviews, but then even after a week my disastrous stay at the property hasn’t worn out, we have better OYO rooms in India No Coffee Maker, no toiletries, no water, no mini bar, no room service, the food at the restaurant atrocious, and the attitude out of the world!

(Translated by Google) 3 years ago we were in this same hotel being owned by another hotel chain. Today they have done renovations and the hotel is excellent. The service is very good, the rooms are very complete and I would miss a little more packaging in the gastronomy. Otherwise it has been good to see how the rooms have been renovated and improved and even the quality of the beds to sleep and rest. Right now the hotel has been raised to a much higher category than it had 3 years ago. (Original) Hace 3 años estuvimos en este mismo hotel siendo propiedad de otra cadena hotelera. Hoy han hecho reformas y el hotel está excelente. El servicio muy bueno, las habitaciones muy completas y echaría a faltar algo más de empaque en la gastronomía. Por lo demás ha sido bueno ver como han renovado y mejorado las habitaciones e incluso la calidad de las camas para dormir y descansar. Ahora mismo el hotel lo han elevado a una categoría muy superior a la que tenían hace 3 años.

They charge extra if you stay longer only for charging a tesla ! First time I ever seen this in tesla supercharger. Worst hotel don't go their

Tesla User : they will charge you for the parking first time in 5 countries , the guy at the reception was totally disrespectful.

Not sure who awarded the 4 stars. The staff are friendly, but facilities lacking for a 4 star rating. Not impressed by the gym at all.

Avoid, reception staff don’t know their own Hotel. With notes on profile and request in person on check in “quiet room plz” Ramada has allocated just next to stairs, lift and desert: same floor with kid’s group 1-2hours continuous door slamming and shouting. Restaurant even worse don’t even try steak or Burger - you will be disappointed!!!

The gym had bird poo on the equipment. Gym door & windows opened 24h = room full of mosquitoes that bit me during workout. Nightmare of a night afterwards. Tea supplies were never refilled & dirty mug in room for two days. When mentioned at reception: Zero answers, zero help. Is this a 4 star hotel? Absolutely NOT. Obvs do not recommend.

Good location if you're traveling South. Rooms are clean, simple and space enough. Guarded parking. Restaurant /breakfast room not very cosy, little choice of food (breakfast/dinner). Situated in a commercial area, not much to see.

(Translated by Google) Modern renovated and still in transformation. Very correct. (Original) Moderno reformado y aún en transformación. Muy correcto.

(Translated by Google) It was coerced by the reviews but far from it ... hotel in full renovation so new mattresses and bathrooms very ideal to come to sleep while passing through (Original) Venía coaccionada por las reseñas pero ni mucho menos ... hotel en plena reforma así que colchones nuevos y cuartos de baños muy encondiciones ideal para venir a dormir de paso

(Translated by Google) Very correct to spend a night on the way. Clean rooms, simple but acceptable breakfast. The rooms are not soundproof enough, and when the guest next door coughs or goes to the bathroom it is as if you were 10 cm away. (Original) Muy correcto para pasar una noche de camino. Habitaciones limpias, desayuno sencillo pero aceptable. Las habitaciones no están suficientemente insonorizadas, y cuando el huésped de al lado tose o va al baño es como si lo tuvieras a 10 cm.

(Translated by Google) The walls are thin, you hear everything, everything ... the room is comfortable and clean, the beds good, if you travel for work it is practical. Easy access and exit. The restaurant is fast, although the food leaves a lot to be desired. (Original) Las paredes son finas, se oye todo, todo... la habitación es cómoda y limpia, las camas buenas, si viajas por trabajo es práctico. Fácil acceso y salida. El restaurante es rápido, aunque la comida deja bastante que desear.

Recently renovated, breakfast was good and met our needs. Seems like they still doing final touches, but the place is really comfortable. Will be definitely back.

Stopped for a tesla charge. Hotel open but no cafe. Toilet facilities open. Travelling south to North so needed a good charge too get to Burgos.

Nice hotel with friendly reception. I was there because Tesla superchargers are located in the car park so I can't comment on other aspects.

Un hotel nuevo/ reformado con habitacion grande, cama cómoda y grande, baños al completo, tranquilidad, buen precio para 4 estrellas...

The best location to Madrid suburb. The rooms are renovated and cozy. Also Staffs are well trained and have hospitality.

(Translated by Google) The attention of all the staff of 10, the very comfortable 2x2 bed and the ideal bathtub with good water pressure. The location of the hotel is perfect for getting in and out of Madrid. It would only modify the subject of the regulation of the temperature in the room since it does not allow to modify it, otherwise great. (Original) La atención de todo el personal de 10 , la cama 2x2 comodísima y la bañera ideal con buena presión de agua . La situación del hotel es perfecta para entrar y salir de Madrid . Únicamente modificaría el tema de la regulación de la temperatura en la habitación ya que no deja modificarla , por lo demás estupendo .

(Translated by Google) Good service and very clean. Well connected to the highway. Free parking (Original) Buen servicio y muy limpio. Bien comunicado con la autovía. Parking gratuito

An extremely poor hotel from all perspectives. It is a 2 star hotel, with great indulgence! The rooms are old and smell badly, the cleaning staff keeps slamming everything and the extra beds in the 3-person rooms are a joke. We had NO HOT WATER for half our stay. The walls are made from cardboard, the outside noise once you open the windows won’t let you sleep and you are literally in the middle of nowhere with NOTHING useful around and don’t even get me started on the food and drinks (the glasses smell and the silverware is dirty)... ZERO international TV stations and the internet(WiFi) is extremely slow! The staff is Nice though... To be avoided at all costs!! 👎👎👎

This hotel cannot be called a 4 star hotel. The rooms are not well taken cared, although is clean, but smells terrible amd walls are dirty. The hotel is in industrial area, is used for one night drop by truck drivers. Food and services are bad.

Good place for business travel (close to Airbus)

Bad experience with this hotel. Not stayed as a guest but have used the facilities for business meetings. Very poor attention to detail. Did not clean the room after the first day of use. Removed whiteboards, extension leads and rubbish bins over the period of the course and additionally does not allow people not staying at the hotel to park on the premises. Extremely short sighted policies. Also, the cafeteria is overly expensive for what it offers. Not recomendable

The hotel is in industrial area of Getafe , away from city , without transport and without services . It is used for one night by truck drivers. Food and services are bad .

Good location near to Madrid if you have your own car. Rooms are confortable and it's in a relaxing zone.

Awesome front of house staff. Very patient with me as I don't speak Spanish. Food was good at very reasonable prices.

Nice hotel.....away from city...cosy..has an affordable cafe....

(Translated by Google) Hotel under renovation with very bad service: noise, no wifi and bad breakfast (Original) Hotel bajo renovación con un servicio muy malo: ruidos, sin wifi y mal desayuno

Friendly We come often to drink coffee or eat something And to charge our Tesla

Very convenient, clean and the personnel is so polite and professional. Good wifi connection and comfortable beds.

We were a party of five staying overnight on our way back home from a long road trip. The hotel is amazing: very conveniently located in a quite place, rooms are standard but are done pretty nicely. The beds are to die for! We all had the best night’s sleep there, ever! The people who work at the hotel are very attentive, kind and accommodating. Their level of commitment to their guests is outstanding. Couldn’t praise the guys enough actually. The best choice really.

How can be difficult making fried eggs for breakfast? Employees are not good. Next time I will not stay here. To sum up I don’t recommend (4 🌟?)

Not a very good hotel certainly nothing like a 4 star hotel The hotel is in an industrial area not conducent with 4 star hotels Sorry but not 4 star my rating is a poor 3 star

Has tesla charging and free parking. Nice place to chill while charging

(Translated by Google) Great !! (Original) Genial !!

Nice hotel.

(Translated by Google) very good (Original) Muy bien

(Translated by Google) New managers ... Improved a lot (Original) Nuevos gestores... Mejoró mucho

(Translated by Google) Elegant hotel, large and varied breakfasts. Excellent service (Original) Hotel elegante, desayunos amplios y variados. Atencion excelente

(Translated by Google) A little far from the center, but it's a good hotel ... (Original) Um pouco longe do centro, mas ê um bom hotel...

(Translated by Google) A hotel on the outskirts of Getafe, more for thyrists and low-class business (Original) Un hotel la perifia Getafe, mai mult pentru tiristi si business low-class

(Translated by Google) There's nothing to do! But there is no other charger in the area. (Original) No hay nada que hacer! Pero no hay otro cargador en la zona.

(Translated by Google) I only know the cafeteria. Good products and reasonable prices. Very attentive. Tesla Supercharger (Original) Sólo conozco la cafetería. Buenos productos y precios razonables. Muy atentos. Supercharger de Tesla.

(Translated by Google) Very good hotel (Original) Muy buen hotel

(Translated by Google) Sandwiches with hard bread, 4 stars ???? (Original) Bocadillos con pan duro, 4 estrellas????

(Translated by Google) Comfortable, but far from the center. Spacious rooms. (Original) Comodo, pero lejos del centro. Habitaciones amplias.

(Translated by Google) All very well. (Original) Todo muy bien.

Superb

Good place.

Nice and good HTL.

Good service, dinner bad Andrés simple. Small Rooms.

If you want to avoid the city center, its location os perfect. Also you can park for free.

Nice hotel with good facilitues and bar.

Good choice, close to the autovia, big outlet shopping mall, good and quick service.

Super weird with a hotel restaurant that closes for lunch...

(Translated by Google) Right hotel. (Original) Hotel correcto.

(Translated by Google) Hotel for 1 or 2 days (Original) Hotel para 1 o 2 días

(Translated by Google) Of the four stars there are two left over. The road is scarce and the service is very poor (Original) De las cuatro estrellas le sobran dos .La cami da escasa y el servicio muy deficiente

(Translated by Google) I spent two nights. The attention by the employees was very friendly. But I was bitten by a flea on the second night and, in addition, I found a tick inside the pillowcase ... (Original) Pasé dos noches. La atención por parte de los empleados fue muy amable. Pero me picó una pulga durante la segunda noche y, además, encontré una garrapata dentro de la funda de la almohada...

(Translated by Google) Not bad to see Madrid is near the highway (Original) No está mal para ver Madrid está cerca de la autopista

(Translated by Google) We have done a tour of Madrid with CNTRAVEL and they have put us in this hotel that should be closed for works. There was no place to sit and watch TV, read or drink something. All closed for works. The dining room, enabled in a depressing basement, without enough staff and with deplorable menus. The 4 * hotel has plenty of them, there are much better road hostels. It is in an industrial estate of Getafe, without transport and without services. In summary, the group that we have been staying there during this 2019 constitution bridge, we felt cheated and cheated. (Original) Hemos hecho un tour por Madrid con CNTRAVEL y nos han metido en este hotel que debería estar cerrado por obras. No había lugar alguno donde sentarse a ver la tele, leer o tomar algo. Todo cerrado por obras. El comedor, habilitado en un sótano deprimente, sin personal suficiente y con unos menús deplorables. Al hotel de 4* le sobran todas, hay hostales de carretera mucho mejores. Está en un polígono industrial de Getafe, sin transporte y sin servicios. En resumen, el grupo que hemos estado allí alojados durante este puente de constitución de 2019, nos sentimos engañados y estafados.

(Translated by Google) Hotel very quiet and clean. (Original) Hotel muy tranquilo y limpio.

(Translated by Google) It is comfortable (Original) Es comodo

(Translated by Google) Very good facilities (Original) Muy buena instalaciones.

(Translated by Google) The very nice and comfortable room and the breakfast buffet with a little bit of everything to have a good breakfast, the kids loved it. (Original) La habitación muy bonita y cómoda y el desayuno buffet con un poquito de todo para desayunar bien, a los niños les encantó.

(Translated by Google) Good (Original) Bom

(Translated by Google) Ramada reform is fantastic and now if you can eat and dine in conditions in the hotel, you notice much change for the better with the new address (Original) La reforma a Ramada es fantástica y ahora si que se puede comer y cenar en condiciones en el hotel, se nota mucho el cambio a mejor con la nueva dirección

(Translated by Google) The breakfast somewhat lazy. The rooms very well. (Original) El desayuno algo flojo. Las habitaciones muy bien.

(Translated by Google) In case of need (Original) En caso de necesidad

(Translated by Google) functional hotel, recently refurbished, comfortable beds, spacious room, close to the center of Madrid, Warner, Attentive staff that is appreciated, (Original) Hotel funcional, recién reformado, camas comodas, habitación amplia, próximo al centro de Madrid, Warner, Personal atento que es de agradecer,

(Translated by Google) Very quiet and convenient (Original) Muy tranquilo y práctico

(Translated by Google) Large well soundproofed rooms all very clean. Perfect for one night being a polygon hotel. (Original) Habitaciones amplias bien insonorizadas todo muy limpio. Perfecto para una noche al ser un hotel de poligono.

(Translated by Google) Very dirty (Original) Muy sucio

(Translated by Google) Very expensive and especially the breakfast buffet (Original) Carísimo y sobre todo el bufete del desayuno

(Translated by Google) As a hotel very well. Away from everything, in a polygon. Breakfast well, even for € 11, it is expensive. (Original) Como hotel muy bien. Alejado de todo, en un polígono. Desayuno bien, aun que para 11€, es caro.

Overall, the hotel is good, rooms are nice and size is ok. Price is reasonable but the location is not very accessible, i suggest they should have a shuttle bus/van because taxi is expensive. The restaurant/bar staff should be more approachable and gentle esp the woman in the cashier, must not show discrimination just because we did not avail the buffet breakfast, we have spent so much on our taxi fare everytime we have to leave and return at the hotel. Receptionists are helpful, but every room must have a directory on how to call the reception, bar or restaurant, we had to go down everytime we need to ask something.