Omtanken Vårdcentral, BVC & rehab - Frölunda Torg image

Omtanken Vårdcentral, BVC & rehab - Frölunda Torg

Medical center Psychologist Pediatrician Rehabilitation center

😠 I went to the health center for a drop-in/urgent appointment hoping to get help with my problems before my appointment (which is in a month), as my problems are getting worse daily (among other things, I have an uncomfortable pressure on my chest). I was treated incredibly badly at the reception. F... People often mention swedish, appointment,


Address

Lilla Marconigatan 31, 421 43 Västra Frölunda, Sweden

Website

omtanken.se

Contact

+46 31 380 48 40

Rating on Google Maps

2.70 (164 reviews)

Open on Google Maps

Working Hours

  • Monday: 7:45 am to 5 pm
  • Tuesday: 7:45 am to 5 pm
  • Wednesday: 7:45 am to 5 pm
  • Thursday: 7:45 am to 5 pm
  • Friday: 7:45 am to 4 pm
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: swedish (7) appointment (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Malin R. 4 years ago on Google • 3 reviews
    I went to the health center for a drop-in/urgent appointment hoping to get help with my problems before my appointment (which is in a month), as my problems are getting worse daily (among other things, I have an uncomfortable pressure on my chest). I was treated incredibly badly at the reception. Firstly, they had a very bad and unpleasant tone with me. They neither sounded like- nor looked like they took anything I said seriously. Secondly, I then get to stand openly in the reception among all the other waiting patients and describe my problems in detail. I shouldn't have to do this where other people can hear. It's about my privacy and my health! Thirdly, they then stand and discuss ME with each other right in front of my nose; "what should we do with her? We can't help her. I don't know. Make an assessment or ask someone else" etc. When I have then described my problems, and been careful to explain that this has nothing to do with my lifelong asthma, but that this is something else, they ask me to "find out how many times a day you CAN take your asthma medicine, then you go home and rest and take it as many times as you can". No. That is NOT how asthma medication works! I feel very disappointed and sad, and ask you to reconsider if you are really the right people to work with sick people. The way you treated me, you don't even treat rude customers in a clothing store.
    11 people found this review helpful 👍

  • 1/5 Elbachiri R. 5 years ago on Google • 20 reviews
    Terrible phone service, rarely available and hangs up automatically. The service on site is not great, to get someone that speaks English is hard and they are not so friendly...
    5 people found this review helpful 👍

  • 1/5 J H. 1 year ago on Google • 35 reviews
    You get very good treatment at the reception. Where they receive preliminary information before the doctor's visit. But then it goes downhill. Was there in the morning with a suspected fracture that an occupational therapist at another healthcare facility pre-diagnosed. Need a referral for x-ray. I am asked to go home and call the following morning to make an appointment with a doctor. Call directly, they open the morning after where you can enter information against a robot. They call 40 minutes later, which seems promising. But the completely uninterested, sighed and generally bothered and tired-of-work Annika who calls up says that all appointments are booked for the whole day already. I was not a patient, they could blame that my problems are due to stress and work and living situation. :D Rarely seeks care. The last time I was here a few years ago, they had both doctors and smaller robots.
    2 people found this review helpful 👍

  • 1/5 Robban 2 years ago on Google
    Kommer dit förkyld behöver träffa en läkare av flera skäl. Förklarar för receptionisten som är extremt otrevlig och vill skicka hem mig. Inga patienter syns där förutom jag i receptionen. Får hjälpen ett telefonnummer och gå hem. Ringer. Alla tider är fullbokade. Tillslut ringer en annan sköterska tillbaka och förklarar att jag i princip inte kan träffa en läkare utan för sjukintyg m.m fås bara akut från 8e dagen. Väldigt mycket den sämsta vårdcentralen nånsin satt min fot på. Otrevligt bemött och ingen hjälp som helst att få. Behövde även en djupare utredning i mitt fall och det här var mer bortslösad tid att åka dit och bli dåligt bemött och inte få hjälp.
    7 people found this review helpful 👍

  • 1/5 Sonja K. 2 years ago on Google
    (Translated by Google) Several cases I sought care at this health center, at drop in times. Resulted in me being sent home and asked to book an appointment by phone. This health center is pointless, unnecessary and also has unpleasant staff at the reception. (feels like talking to a wall) plus that their system of booking appointments online, is also pointless there are never times. Seeked care there and was denied and received help in other places immediately? (Original) Flera fall jag sökt vård på denna vårdcentral, vid drop in tider. Resulterat i att jag blivit hemskickad och bedd om att boka tid via telefon. Denna vårdcentral är meningslös, onödig och har dessutom otrevlig personal i receptionen. ( känns som att man pratar med en vägg) plus att deras system med att boka tider online, är också meningslöst finns aldrig tider. Sökt vård där och nekats och fått hjälp på andra ställen direkt?
    5 people found this review helpful 👍

  • 1/5 prashanth C. 3 years ago on Google • 3 reviews
    This is the worst hospitals i have ever seen, I swear they can’t even speak single work of English, and they just speak swedish and they don’t have any knowledge of medical. In this who are working they are just nurses. I had very bad experience, i had an major injury to my arm burnd. They always says like whatever it is, this is normal this is normal, see now my hand got infection.
    3 people found this review helpful 👍

  • 2/5 Veronika L. 5 months ago on Google • 21 reviews
    Everytime I inform the employees that I need a doctor that speaks english, because I don't speak fluently swedish and I need to understand. First doctor completely ignored that request and spoke only swedish with me,other 2 doctors were kind enough to respect my request without making me feel like I'm a criminal for not speaking swedish. Today I had to go to a different doctor,I kindly said that i don't speak much swedish so I need to speak english. His reaction while still speaking swedish to me was "Why? Your surname looks swedish." I was about to leave at that point, but was dumb enough to stay. The whole visit I felt like I'm not being taken seriously,that I was not listened to. Not something that you'd like to experience as first thing in the morning.

  • 5/5 Thomas T. 2 years ago on Google • 12 reviews
    Good location, good service, good doctors and nurses.
    1 person found this review helpful 👍

  • 1/5 Simon P. 1 year ago on Google
    Försöker boka tid via 1177, får till svar att jag kan ta drop-in. Kommer på drop-in, väntar 30 minuter, får sedan till svar att jag måste boka tid... Varför göra det lätt för kunder när man kan göra det svårt :) (Translated by Google) Trying to book an appointment via 1177, gets the answer that I can take a drop-in. Come to the drop-in, wait 30 minutes, then get a reply that I have to make an appointment... Why make it easy for customers when you can make it difficult :)
    1 person found this review helpful 👍

  • 1/5 Malin H. 1 year ago on Google
    Lista dig någon annan stans. Här tycker man om att slösa med skattepengar. Usch. (Translated by Google) List yourself elsewhere. People like to waste tax money here. Yuk.

  • 1/5 Blerta T. 1 year ago on Google
    Jähte dåligt vårdcentral fick inte hjålp av de..2 gånger de avbokat min tid och lamnat mig utan jobb..

  • 5/5 julia t. 1 year ago on Google • 1 review
    All the staff are very nice with patience, especially my doctors, love them. It is also very nice that they offer coffee, tea and enjoy nice fish in the aquarium while you wait. I like it there because it is very clean there and has an elevator to go up-
    2 people found this review helpful 👍

  • 5/5 Yones K. 7 months ago on Google • 2 reviews
    Received very nice treatment from both the receptionist and the doctor.
    1 person found this review helpful 👍

  • 5/5 Aris K. 5 years ago on Google • 1 review
    Best i Stan 👌🏾👌🏾

  • 5/5 Marcus S. 7 months ago on Google • 1 review
    Very nice treatment by staff who seem to enjoy their job! Dr. Per also offered good music during my small operation.


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