The man who owns this place(forgot his name) is a good guy. I had my watch repaired and had links removed and he did fast for me. Only reason it’s not 5 stars is because it’s a bit expensive but that’s what you get for a place inside the mall. I’d still recommend it because the man is skilled at his trade

Best customer service. Me and my fiancé didn’t feel cheated nor rushed when we were choosing rings for each other. jay took great care of us!!!

Great place! Owner is super nice, has some great stories, gave me a good discount for military and removed links for free. Awesome people and they treat military right

I came in to get some of my jewelry fixed and they did a great job every time! Jay is very knowledgeable too. Highly recommend!

Went to multiple different jewelry stores in the mall, and was referred to Iris twice. Great customer service and they repaired my necklace right away.

Joseph was one of a kind , he really out shined the rest of the diamond makers , you could call him a diamond in the rough. Lil Joe his son was also very polite as he told me my chain was too big for my neck. He had a bright smile , I personally think all the haters are just haters man. Iris Jewelry is the top shop in the ChiTown.

Came in for a watch batter and I was able to get my gold bracelet cleaned and fixed within 25 minutes by Jay, awesome customer service and highly recommended!!

Jay helped me get my chains and ring fixed and cleaned them for me real great costumer service definitely going back

Bought my necklace here about 1y 5m ago and these guys always take care of me when I need it cleaned. Great prices and service.

Great service, appreciated all the help. Got my chain cleaned looks brand new again. 10/10 highly recommended

They take care of their people I've gotta 4 watches from here and I love the customer service

Charged me 80 dollars to fix my chain and did such a bad job that the welding they did legit snapped when I was putting a shirt on and they didn’t even fix everything they told me they would and charged me for terrible don’t waste your money

Gave a really high price to repair a watch. Then I decided to leave the other worker was extremely rude yelled at me from outside sarcastically being extremely rude saying that I should thank them for their time.

J is awesome great customer service clean facility Jay, and his partner are very friendly. I will definitely come back again.

I needed a watch cleaned and reset for my father, but it turned out to be out of warranty. The gentleman was very knowledgeable, respectful and helped me with a more cost effective solution. I will be back for my own watch purchases in the future.

I had an amazing experience at Iris! They fixed my watch and necklace for me in 10 minutes. Great prices too!

Went in for a simple watch links to be removed to be sized for my son's wrist. This store wanted to charge me 35.0 plus tax. Just to remove 4 links. Simple Seiko watch Series 5. I knew it was not that indepth job. The guy at the store stated, "it's s complicated link and not sure if I have the tools to do it may take long too." That was not correct and a lie. I knew it was not that complex. Took it to Vernon Hills Mall. Fast Fix Jewelry and Watch Repair. They took the watch completed the link removal in 15 minutes and only charged 16.99. So moral of this. Don't settle for what people tell you. This shop is over priced both with repairs and the watches are marked up way too high in the store. I know watches and the retail value. Truly surprised me also how high prices were for Casio to Citizen watches. Shop around people don't settle.

Went in they hooked me up with a good price for a new chain and cleaned my old ones for free

The best jewelry store in town! Fast service fixed my watch same day! And they also have a very nice collection . Highly recommended!

I purchased a watch from the gentlemen at Iris and was misled about the details of the watch. In addition to this, he is seemingly unable to remove or add links to a steel bracelet without scratching the links themselves. I bought my own watch tool kit two weeks later only to find how easy it was, so easy in fact that I exchanged the scratched links with fresh ones on my first try without leaving any marks on them. I do not know if this was on purpose or accident but it is much cheaper and easier to just buy a watch tool kit on Amazon and do it yourself. They also sell their watches at extreme markups. I would recommend finding one you like in store and then going to the watch's website and purchase directly from there with no markup. Do not buy jewelry in a mall. Joseph himself is the one who scratched the links whilst changing them.