Bruna Hilversum image

Bruna Hilversum

Gift shop Tobacco shop Book store Office supply store Comic book store

😠 Went there last Friday to find some books, it was maybe 17:45 so still opened for 15min, more than enough time. Even though they have a nice selection of books I would not come back. Staff was very rude, one of them came to me and said I should not only look at books but buy them, I had already two... People often mention package, told, Post, books, Bruna,


Address

Gijsbr, Gijsbrecht van Amstelstraat 123, 1214 AW Hilversum, Netherlands

Website

www.bruna.nl

Contact

+31 35 624 7571

Rating on Google Maps

4.10 (212 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 5 pm
  • Sunday: Closed
  • Monday: 11 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: package (12) told (10) Post (9) books (8) Bruna (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Camille L. 1 year ago on Google • 4 reviews
    Went there last Friday to find some books, it was maybe 17:45 so still opened for 15min, more than enough time. Even though they have a nice selection of books I would not come back. Staff was very rude, one of them came to me and said I should not only look at books but buy them, I had already two in my hand but was still screening the shelves. She came back 2min later telling me they are closing soon. I almost didn’t buy the books… I know Dutch people are strict on time but seriously to the point of being rude to the customer?!!!
    2 people found this review helpful 👍

  • 5/5 Shashank S. 7 years ago on Google • 146 reviews
    Owner was so very polite, friendly and courteous. I don't understand Dutch Language at all and I wasn't able find any English books. He stood by me for half an hour and helped me make a decision on things I needed to buy. He explained me what I should buy without spending much money. I bought color books, color pencils for my neices and greeting cards. I liked how helpful he was and how warmly he spoke to me. I don't expect shopkeepers here to spend time with me.
    1 person found this review helpful 👍

  • 2/5 M. M. M. 4 years ago on Google • 27 reviews
    I had to talk with a not friendly lady to get my stuff. Not a very good experience
    1 person found this review helpful 👍

  • 1/5 Gayle S. 4 years ago on Google • 6 reviews
    My (very important) package arrived Friday but I was unavailable to receive it at my home. I was directed to pick up the package at Bruna on the Gijsbrecht van Amstelstraat. I went to pick up the package, but was told to wait another day. I was unavailable to do so on Saturday, so I came to pick up the package today, Monday, July 8 between 3:30 and 5 PM. I was told that my package was not in the store. Three employees briefly looked in the back but told me it wasn't there and that maybe it got picked back up. I was given an incorrect number and told to call Post NL to track down my own package. I returned to Bruna to get the correct number. I called Post NL, who told me that my package was at Bruna on the Gijsbrecht. I said that I had just been there and they didn't have it. The lady from Post NL offered to call them, and kept me on hold while she spoke with Bruna. The Post NL employee with whom I spoke told me that the package was actually at Bruna, but she said that Bruna told her that there were 50 packages in the back and they didn't want to look for it. I asked if she was serious, and she repeated this to me. I could hardly believe it. I went back to Bruna to speak with the staff, and told the girl I spoke to that I was a bit upset because Post NL told me that my package was there but they refused to search for it. She very rudely said that I was free to go in the back and look for myself. Is this really the policy? It isn't my fault that the Post NL lady told me that. If it wasn't true, why direct her rudeness toward me? She should have called Post NL to verify this for herself. How am I supposed to know what is going on, or who is being dishonest? All I can do is relay the message. It is unprofessional to put me in such a position, or to treat me in such a rude and dismissive manner. She then stalked off to find her superior, who informed me that Post NL was lying and that my package wasn't there. I have NEVER experienced such unprofessional or rude behaviour from a post office in my life. This is unacceptable. My package is missing, and none of these people behaved in a remotely professional manner. If I could give zero stars, I would. Update: My package was there this morning... with the wrong sticker on it. That means that it was there yesterday too.
    1 person found this review helpful 👍

  • 5/5 Lisa d. 3 years ago on Google • 209 reviews
    Great place to post a card and pick up a card or work or student supplies. They have remodeled t ok allow for more space.

  • 4/5 Arjan H. 2 years ago on Google • 94 reviews
    Good book store, neatly organized. Wide selection of magazines available.

  • 5/5 Terrence H. 4 years ago on Google • 66 reviews
    Well run shop with great staff. Highly recomended.

  • 5/5 Gray 4 years ago on Google • 43 reviews
    A lot of books in lots of different categories and school, art supplies +magazines and cards

  • 5/5 Tim C. 2 years ago on Google • 41 reviews
    Post point which is always useful, but they've got a nice little book section, and various quality stationary stuff, good for small presents and the like.

  • 5/5 Ori O. 1 year ago on Google • 17 reviews
    So many options in office supplies and books.


Call +31 35 624 7571 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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