1/5 Gayle S. 4 years ago on Google • 6 reviews
My
(very
important)
package
arrived
Friday
but
I
was
unavailable
to
receive
it
at
my
home.
I
was
directed
to
pick
up
the
package
at
Bruna
on
the
Gijsbrecht
van
Amstelstraat.
I
went
to
pick
up
the
package,
but
was
told
to
wait
another
day.
I
was
unavailable
to
do
so
on
Saturday,
so
I
came
to
pick
up
the
package
today,
Monday,
July
8
between
3:30
and
5
PM.
I
was
told
that
my
package
was
not
in
the
store.
Three
employees
briefly
looked
in
the
back
but
told
me
it
wasn't
there
and
that
maybe
it
got
picked
back
up.
I
was
given
an
incorrect
number
and
told
to
call
Post
NL
to
track
down
my
own
package.
I
returned
to
Bruna
to
get
the
correct
number.
I
called
Post
NL,
who
told
me
that
my
package
was
at
Bruna
on
the
Gijsbrecht.
I
said
that
I
had
just
been
there
and
they
didn't
have
it.
The
lady
from
Post
NL
offered
to
call
them,
and
kept
me
on
hold
while
she
spoke
with
Bruna.
The
Post
NL
employee
with
whom
I
spoke
told
me
that
the
package
was
actually
at
Bruna,
but
she
said
that
Bruna
told
her
that
there
were
50
packages
in
the
back
and
they
didn't
want
to
look
for
it.
I
asked
if
she
was
serious,
and
she
repeated
this
to
me.
I
could
hardly
believe
it.
I
went
back
to
Bruna
to
speak
with
the
staff,
and
told
the
girl
I
spoke
to
that
I
was
a
bit
upset
because
Post
NL
told
me
that
my
package
was
there
but
they
refused
to
search
for
it.
She
very
rudely
said
that
I
was
free
to
go
in
the
back
and
look
for
myself.
Is
this
really
the
policy?
It
isn't
my
fault
that
the
Post
NL
lady
told
me
that.
If
it
wasn't
true,
why
direct
her
rudeness
toward
me?
She
should
have
called
Post
NL
to
verify
this
for
herself.
How
am
I
supposed
to
know
what
is
going
on,
or
who
is
being
dishonest?
All
I
can
do
is
relay
the
message.
It
is
unprofessional
to
put
me
in
such
a
position,
or
to
treat
me
in
such
a
rude
and
dismissive
manner.
She
then
stalked
off
to
find
her
superior,
who
informed
me
that
Post
NL
was
lying
and
that
my
package
wasn't
there.
I
have
NEVER
experienced
such
unprofessional
or
rude
behaviour
from
a
post
office
in
my
life.
This
is
unacceptable.
My
package
is
missing,
and
none
of
these
people
behaved
in
a
remotely
professional
manner.
If
I
could
give
zero
stars,
I
would.
Update:
My
package
was
there
this
morning...
with
the
wrong
sticker
on
it.
That
means
that
it
was
there
yesterday
too.
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