Very disappointing. As a Diamond Hilton Honors member, I have had the experience of staying in many Hilton brand hotels around the world. I have to say this is definitely one on the lower side of the spectrum. Bathroom fan was barely hanging on, hairs in the shower and just overall pretty low budget. I thought I made a mistake and walked into a Motel 6. No shade to Motel 6, but at $40/night these are some things I would expect and not be surprised about. Hotels have used the pandemic as a reason to cut services to their guest and reduce payroll while still expecting the same rates pre-pandemic. My thoughts would be that they would invest in remodels and repairs to keep guest coming back instead of worrying about paying out shareholders. I would encourage you to shop around if you’re in the area and maybe use this one as a last resort. That’s my two cents and I thank you for reading this far.

Dirty dirty hotel. Hilton should be ashamed to carry their name on this brand. After a crazy check in ( guy upfront basically told me I booked the wrong location) he failed to look me up and find my reservation. I had to stop another off duty employee and ask for assistance. Upon entering the room, I went to turn on the ac thermostat. Tell me why I found an old Kit Kat bar stuck inside the control panel. Can’t make this up really. I was disgusted!! Yuck. On my way out that night I stopped by the front desk and showed the picture to the same guy who pretended he could not find my reservation and all he did was laugh. There was also curly black hair in different places over the room and I’m wearing braids, so it definitely did not belong to me. The bed was not fresh I can almost guarantee that the bed did not have fresh sheets. It literally lookedlike someone was laying in the bed or had things sitting on top of the bed and housekeeping just made it up. Just a lot of dust in the bathroom vents. I was literally itching the entire night from whatever was in that room. There was like a light fly flying around in the lamp. It could have been harmless, but I’m not sure if that’s what bit me or if it was a mosquito or what but yeah they definitely need to fire housekeeping. The guy was also the the one who picked the room for me. I think it was intentional. It was room 523 FYI.

We stayed here this weekend, the staff is incredibly friendly and very welcoming. Breakfast is served from 6-10AM and was good. Unfortunately there was a roach in our room. Also, be aware that the door doesn’t close by itself, you have to push it in. The hallway’s A/C in 2nd floor is not working, it’s really hot until you get into your room.

Skip this one and go to an alternate location. I think I had the heroin room. I was disgusted and appalled by the service and cleanliness. This place need significant training and updates. It may be due to staffing issues and that’s understandable. I DO NOT RECOMMEND! Target is very near. Go get a blanket and pillow and just sleep in the parking lot.

Excellent hotel! I am totally amazed by the customer service they provided. The parking area is free, so is the wifi. The facilities are well kept clean and sanitized. Checking IN and OUT is easy. Complimentary breakfast is fantastic. I had a wonderful stay!! Highly recommended!

Your front desk clerk, Ryan, was awesome. He checked us in quickly and was so very kind. I also noticed he had the same cheerful attitude with all the hotel guests he encountered. Great customer service and what a positive to have him as the first face guests see. The room was clean, quiet, and the shower was great. The breakfast was also very good. I would definitely stay here again.

Service was great. Complimentary breakfast was a big plus. Had a negative experience though with the quality of the room and the beddings. The stand-up lamp was broken with frayed wires exposed. I had them change the lamp for safety purposes. The bed quilt cover seemed old, frayed and felt itchy to the skin. we noticed some sort of spots on the mattress fitted sheet.

The manager on duty 12/31/2022 11:00AM Eastern cares more about profit than public health. My wife and I checked in on the 38th and then went out into town. Noticing that I felt symptomatic we went and got tested for COVID 19. PCR came back positive. Immediately we returned to the hotel room (all of our things were already unpacked there), self isolated and began contact tracing. We requested a two night extension while we figured out what it meant for the rest of our trip (likely driving all the way back to CA). This morning I found myself very symptomatic and we called the front desk for another extension (we were paying for each extension and had no qualms about the added cost of extending further). The manager refused to allow us to stay another day saying that they didn’t have the availability. I pressed that we were still self isolating due to positive COVID test and being symptomatic. The manager, acknowledging that, still heartlessly refused to allow us to extend our stay. I reminded him that because we are symptomatic, and we’re trying to do the right thing by isolating until we were not, that sending us out like this will expose everyone we meet next to COVID. That whatever exposure others would have from us is on him. He said he understood. He would not budge. So Hilton, We are on the road. We will do our best to keep others safe but rest stops, meals and refueling need to happen. We had been responsibly having supplies and meals sent to our room and left at the door using Instacart and doordash. But your manager put the precaution and additional expense we were willing to incur all to naught! Congrats… My formal complaint is on file as well. 112298054

As many other genuine reviews have stated, cleanliness is a concern. My room is humid beyond belief. Probably due to the bathroom fan not being functional. My sheets and towels were “clean” though somewhat dingy. First time I’ve regretted not bringing my own with me to a hotel. There was a hair in my sheets. Hotel staff accommodated me in changing rooms, before switching I went and checked the room to see the floor littered in some weird black crumbs. Kept my humid room. Stayed here through a work partnership. Definitely would not recommend this one to anyone else.

The front desk was great. The breakfast staff was great. The room was disgusting. Just filthy. Dust and dirt behind everything. Some dirty underwear left by another guess stuck behind the chairs in the room. No remote for the TV. TV was covered in smudges and grime. It was so gross.

I checked in with my son and his service dog, which alerts to his medical condition, as well as provides emotional support. When I checked in I was charged a $50 deposit twice for standard contingency NOT for the service dog. A week after check out I called to have my deposits returned and the general manager, who said her name was Jamie Smith, refuses to refund my (not for the dog) deposit because of barking complaints. The room was not damaged, our dog did not potty in there, not that any of that matters because you are not allowed to charge deposits on service animals. When we checked in I provided them with all her credentials, my sons badge, vet records and medical notes, so there was no question that this was a service animal. I have filed formal ADA complaints with the city, as well as a human rights violation report. The sad part is when I reached out to Hilton Inc as the “manager Jamie” suggested , they are unable to help because this is a franchise, which I am sure she is very well aware of. My next step is the franchise owners. The blatant disregard for ADA laws by this establishment is disgusting.

Stayed in this Hampton one night recently and we would stay again in the future. Only a few issues (why 4 stars), but not a deal breaker for us either. One of the bed sheets was stained, the AC needed some cleanup (could see dust accumulated inside) and the shower temperature was only hot, we couldn’t even get it to turn cold, just one temperature for some reason. It wasn’t a huge deal for us though. The rest of the room was fine and service was great. Breakfast was awesome too, as it usually is in the Hamptons. Room 215, in case administration wants to check these issues mentioned.

This one of the best hotels that we have stayed at in our travels. The people were so nice, patient and showed us very nice hospitality as soon as we step off the bus 🚌. This was one of our hotels stop on a 9 day bus trip to Miami Fla. Our breakfast lady Ms. Susan was one of the nicest people there. She made sure we had enough food while we were there. Plus she made fresh baked cookies 🍪 for us to take on the road to snack on. What kind of person would do that for you (a person she never meet before in her life). That's what I call going "Way-n-Beyond" your work duties. We would always stay here next time we are in this area.

My room was not thoroughly cleaned. When I spoke to someone at the front desk, they were very nice and they handled the situation immediately. Overall the hotel is old and not well kept.

I travel for work a bit and have stayed in hotels all across the globe. Best service I’ve received was from Ryan who held down night shift. Superb service

Very friendly staff that is very welcoming. We enjoyed our stay very much. We'll be back for sure. We booked this hotel due to the close proximity to the cruise port.

We liked it. Close to everything. Restaurants and gas right next door. Friendly, helpful staff. Good breakfast and coffee. Even took a dip in the pool which was nice. Newer building, so it didn't have that worn out feel. I would recommend it!

Pool was very dirty, family didn’t use it. Room window curtain off the track, 2 days to fix it, bathroom barn door off the track. No cups in bathroom. I expect better from Hampton Inn. This experience has me thinking of more quality chains. Staff were very nice, good healthy breakfast, good WiFi.

I am really impressed with this location. The staff are friendly and efficient. The rooms are clean and unique in their design. The breakfast was fantastic! 10/10 would stay again.

This is one of the most run down Hampton Inn I have ever stayed in! Room damp with unfresh odor. Bathroom fixtures dangling and rust build up around the door frame. I felt like I was at a cheap motel. Location is Great. Breakfast was Good. Service was Great. Ask to check your room before signing the dotted line. Hampton Inn leadership - you have lowered expectations!

The staff are friendly and helpful! The room is clean and service daily if needed. My favorite one is Jamie, working continuously for days but I always found her to have energy and grace.

Went to see my son for the weekend at college and stayed here. Loved when I entered the room, the a/c was on, and a comfortable temperature was not hot like other hotels. Staff was friendly and didn't get the continental breakfast because I went with my son. I'll be staying at this hotel again.

Love everything about this place, it's like, and ik this sounds clichè, but, it's home away from home. Staff is friendly, professional but not in a stiff, judgmental way. The rooms, common areas and other facilities I've seen are immaculately clean, and well, it's just homey. We make this our regular spot when coming to Jax and I'd recommend it to any and everyone.

Right off the bat, the digital key didn't work, so the stay started on the wrong foot. Then, unfortunately, the contractors that did their renovations weren't the same quality as the photographer who took their website photos. If I used the same company to renovate my home, I'd be seeking at least partial refund. It's obvious that this is an older hotel that someone attempted to update. The sofa in my room was missing a leg, so it was lopsided. The remote is for a smart tv, but the tv in the room isn't a smart tv. There were a few stray hairs on a pillow and two towels. Yuck. But, the hotel overall was pretty quiet, and any time I went to the front desk, they were friendly and professional. No offense but I'd stay elsewhere next time I have to visit Jax. -Hilton Honors Diamond Member

My stay at the hotel was not satisfactory in the first place the room smelled terrible, the air conditioning was off, the sheets were dirty and with a lot of hair the bathroom was dirty with hair on the walls and on the floor, I had to go to the front desk to ask them to change my room When we got to the other room, the sheets were clean, but the bathroom was very dirty, it had hair everywhere from the previous guests. I had to pour water on it until all the hair was gone, very bad experience after a long trip

Jamar and Susan made this trip such a great experience! Such hospitality and honestly two of the most kind humans I’ve ever met. We traveled with a whole soccer team and parents and siblings and these two were so helpful and attentive! Highly recommend this hotel just because of these two workers.! So accommodating and sweet!

Great place to stay. Wonderful beds wish comfortable linens. Love Hampton inn! Suites are big with great bathrooms and big showers. Midsize fridge is great! They also offer movie channels. Great place to stay when going on cruise.

Connie and I stayed at this inn last night, and were very pleased with the room, the staff, the location...everything. When we woke this morning and went for the included breakfast, the breakfast area was completely occupied by a group of what appeared to be a very nice and excited youth soccer team. After waiting 15-20 minutes for a table, Susan, one of the staff, offered to open the conference room for the two of us, which we sincerely appreciated. Then she even came by to see if we needed anything else with our meal. Kind, caring service like that is what makes traveling enjoyable. A heart-felt THANK YOU to Susan and the rest of the crew!

Great location, felt safe in and around the property. It’s within walking distance to a Ruby Tuesday, gas station and not far from a Walmart. I will book here again. Great breakfast at this location as well. ****CAUTION: If you get a room with a tub, be extremely careful as it is unbelievably slippery! I had to put down a towel for grip. Please be careful!

The air compressor on the air conditioner went out last Thursday 7/28/22 and out home was so hot that we couldn't sleep in a hot house (the temperature on the thermostat was 86 degrees), so I began calling local hotels in the Arlington and I-295 area and I called about 5 or 6 of them (I didn't want to go too far away, because the gentleman that I care for had a doctor's appointment that he had to go to) and we have a small dog to take with us as well. I called the Hampton Inn Monument Rd and I-295 and they would take us for the 1 night and they are a pet friendly hotel and I paid the pet fee and we had a huge 2 queen bed room and it was very nice and we were blessed to be there for the night. They had a nice hot breakfast area downstairs and we had waffles and eggs and biscuits with sausage gravy and a huge choice to choose from. We checked out about 1015am because our A/C guy had the compressor with him and he came and installed it for us. His name is Joe Fusco and he has been in the A/C and heating business for over 30 years and now we have a/c in our home. The staff at the Hampton Inn were very friendly to us and we were safe and it is a really beautiful hotel. This is my first time staying there and if I need to go somewhere to stay, I will go and stay there again.

We absolutely loved it. Just a few blocks from Best Bet and close enough to everything at a great price. The pool stayed open until 10 which the kids loved. Gave us time to spend shopping and at the beaches without missing out on the pool in the evenings. The rooms were large, comfortable and clean. Breakfast had a wide variety of choices from blueberry waffles to southwestern omelets. Our only complaint was the air conditioning. The room didn't seem to cool off despite running the ac day and night. I was undressed and didn't want to call for help or change rooms. We will definitely stay here when in Jacksonville. I'll add photos next time.

Everything was perfect! Angel deserves a raise! He is a great employee and was there to help us during our stay and answer all of our questions. He made our stay stress free and made us feel comfortable. I would definitely stay here again. The rooms were clean and breakfast was great. I loved the coffee and tea available at all times in the lobby. I do wish there was a hot tub but the pool was nice.

I stay here every time I visit my son at JU. The rates are reasonable. The rooms are bright, clean and very comfortable. The staff is friendly, helpful and polite. The free breakfast has a nice variety and there are two decent restaurants within walking distance.

Lots of issues at this location. Extremely substandard compared to other Hampton Inn properties. Major issues: Checked in at 1 am so couldn’t book via app; hotel wouldn’t honor prices from Hilton app and tried to charge a $60 markup (had to call Hilton concierge line directly to book at lower rate) Dirty room (some dog food under the sink..) Tv remote had no batteries, tv was unplugged One washcloth was brown ZERO cold water in the shower.

Clean comfortable rooms. Staff is friendly and helpful. Breakfast selection is great.

construction or anyone with tool boxes beware. They have no cameras in the direction of your vehicles while you sleep. They do have them of the empty parking lot. So when your vehicle is broken into and thousands of dollars worth of tools are stolen from locked boxes, your just out. Police department little to no help either. Rooms are cleans and staff polite. More of a corporate issue.

Its like comin home. The excellent customer service extended always makes you feel welcomed. The sincere compassion from the staff helped during our stay. We were in town after the passing of my Mother. Thank you Hampton Inn Jacksonville East for a pleasant visit during difficult circumstances.