Shabby, dirty, bad location and really grumpy service. The room looked like it was not cleaned, the towels were the worst ever! Luckily I had my own with me by chance:) I did not want to put that hotel towel on my face! Every breakfast, which I have to say wasn't that bad, the staff told us to sit at the top part of the restaurant, which was not clean nor set up with cutlery... I obviously sat on a clean, set up table in the lower part and them they would give me weird looks... it was strange... It's located next to building sites and the intercity bus station.

This is a PSA - WARNING ! If you can avoid it, do yourself a favour and choose another hotel for your stay. The 4 Stars are indeed a lie - after european standards, more a normal 3 - not even a 3+ If you need just a night for a stay over you can book it. If you're planing to stay for a longer period - just dont. Positive: - Its clean! Nothing to complain here. - its very central - but that are other hotels too - staff is very nice, friendly and ambitious to their level of competence - free WiFi in the whole hotel area Negativ: - The rooms a worn down and have seen better times long ago. they need a makeover urgently - The TV didnt work at my rooms or my mates room. - but the TV worked at other rooms - you could here them! (even if you dont want to because you want you sleep) - you can hear everything on the floor because doors and walls are poorly soundproofed - everything is noisy: the old refigerator is noisy, the AC is noisy, something unidentified - noisy, so make sure to take some ear plugs with you to get some quiet - for an international hotel i expect the service at the lobby to be fluent in english to help international guests. my level of expectations wasnt meet (personal reference but i can imagine yours too) - breakfast: you can skip that just go some meters and take something on the walk. on our last to days we avoided it completly and only drank the coffee which wasnt really 4 star quality either (tipp: Go for "Cafe Sira" for breakfast - lovely place on a sidestreet with excellent food and coffee) - the mattresses are way out of the league of a 4 star hotel - but back- and neckpain is free - the so called Gym is a joke - if thats a necessity for you like it is for me - its just a room, without a window, sticky air - no place to train anything. see picture in the gallery - idk maybe its a cultural thing but staff didnt mind to discuss their issues with another in front of the guests - in my opinion that dont happen in a professionell business. But consumer centric service orientation isnt a business skill that you will experience often throughout israel As a result of my experience i'm going to advice my travel agency to remove Prima Park from the list of acceptable hotels in Jerusalem.

This has been wonderful. The staff is extremely professional. Stepaine,Nadia,Morsi Yasmin. So wonderful. They helped us alot. The hotel is very comfortable. The rooms are very clean. We are so greatful. Thank you for a wonderful stay. It was my first time here in Israel. Kimberley Gallion Frunz

The passion fruit cake for dessert was the best thing I’ve ever put in my mouth. It was mouth watering and the passion fruit glaze on top was to die for. What really set this apart was the black passion fruit seeds as well. I’ll be thinking about this dessert for a long time. It really made my stay special in Jerusalem. My strategy for eating this cake was as follows: I would scoop the cake onto my plate and then get some residual yellow frosting from the tray that people left behind. That way my frosting to cake ratio is perfect. Then I would put a bite of the cake on my spoon then run my spoon across my plate to add some additional frosting on for the perfect bite. This was heavenly and I will remember it for a long time. Can you please send me either a picture or the recipe to this cake so I can remember my stay here forever? Thank you.

Administrators, front desk, staff, and caretakers were helpful going above and beyond to make my superfast and very tight-schedule in Jerusalem possible. Rooms were neat, clean, and pre-cooled - good for instantly sleeping in my case. I couldn't go for breakfast due to time constraints but the lobby smelled so nice that I have no doubt whatever was inside was amazing! (P.s. 80% of taste is smell). Location-wise, the hotel is located in the heart of Jerusalem and however it is currently rated 4 stars, I feel everything here is equivalent to 5 or 7 star hotel I have visited given that I travel mostly with work on my mind and/or have visited hotels with professional company. The hotel was silent and peaceful and one can work there. I prepaid and uploaded my documents beforehand and had to spend no time during check-in and check-out. Food was too tilted on the romantic side. The location was great. All of this was just about 100 Euros is also very economical. This long review is a return courtesy for the reception staff for helping me to order a Dominos Pizza at midnight when I arrived and receiving it for me.

The staff at the front desk is absolutely incredible. They are kind, patient, helpful, friendly, and go out of their way to help you and make your stay the best possible. I travel a lot and service like this is really rare. Thank you so much!! (I’m the lady who needed help getting to the airport tonight!) The hotel is clean and the rooms are a solid star- the housekeeping staff is also really wonderful. My one critique is the food- not great.

Great hotel with great hospitality! We were two couples of friends with kids. The food is the best we ever ate in Jerusalem (and we've been in many hotels here...). The staff is very kind and helped us with everything we needed. There is a quite and kind of romantic lobby where you can order drinks and cakes. The location is great! Close to the entrance of Jerusalem. There is also a free parking at the hotel. Highky reccomended!

Prima Park hotel in Jerusalem was a great experience from all aspects: 1. Room was clean and nice 2. Service at desk as well as in the hotel's restaurant was amazing, questions were answered politely with suggestions, restaurant - service was very nice 3. Location - amazing place, about 5 min from the local train Great place, highly recommended

We had amazing weekend. Food was delicious. Stav was behind accident and the rooms are so nice and clean hotel is very close to the train station. Very easy to commute. Highly recommended.

Fantastic Hotel, nice room, superb cleanliness. Please enjoy the food is fantastic. And I would not like to finish without and special thanks to Morsi and Emad. Really appreciate their hospitality. During our here my family and me we have felt like at home.

Awesome Hotel! All clean, great restaurant with a delicious food. Nice people to receive you. Very good!

Excellent customer service. The food are so delicious and tasty. Will surely love to lodge here on my next visit to Jerusalem. The staff are courteous and professionals in delivering their services. Welldone.

Exterior, lobby, and dining areas are nicely updated. Staff is friendly and attentive. The living area in rooms is OK but show wear and tear. Room bathrooms floor, toilet, shower, shower plumbing could all use attention and the “used look” made the bathroom not feel 💯clean even after daily housekeeping. Bed linens had multiple light stains.

This is not a four star hotel!!!!!!!! Service: beyond amazing. Food: beyond amazing. Structure: outdated. Cleanliness: Very clean. Toilet: doesn't work. Bathtub: small, outdated, not pleasant to use. Lobby: weird layout, dark, it was hot so they turned the heater off, but there was no option for AC.? I stayed in a much more pleasant three star hotels, I have no idea the reason for a four star hotel. For the right price I would be back.

Highly recommend this hotel for a relaxing and gold stay in Jerusalem. I have 4 points to rate this hotel excellent: 1. Wonderful Staffs (special mention to Michael Feign, also Shereen and Karam. In the restaurant, Khaled, Omar, Khalil and Taseer, they are accommodating and helpful. Housekeeping is also fast and courteous. 2. Delicious Food. The restaurant ambiance is warm and inviting, and the food is amazingly delicious. The breads are freshly baked and the selection is large. 3. Location is near the Light Train (Kiryat Moshe station). This is just across the road. 4. Rent-a-Guide tour is picking up and dropping off in this hotel. This tour company is highly recommended too for excellent tour guides and coaches. Rooms are comfortable though you will see some flaws on duvets, tubs and dirt marks on curtain and carpets. But overall, good. The water bottle is free only for the 1st day. Compare to other hotels (probably in UAE) where water bottles are free daily. Overall, we had a wonderful experience and we recommend this hotel for tourists and other functions.

The hotel is a disaster on the verge of a poorly conducted scam. They tried to make almost all members of our group double pay on rooms that were already paid for. Sorting out any issue that could be fixed in minutes by capable staff at the reception, takes by default several hours (e.g. they put three of us in a room with two beds, it took 2 hours until they gave us a key to a new room). The location of the hotel, the rooms and the food do not in the slightest justify the high prices. If the rooms had cost 50-60 $, the food and rooms of the hotel would be acceptable. But for their prices, random flooding, cold, rather run down, noisy and small rooms with poorly working heating are not what one would expect. Even I could tell that almost all food items were not very fresh and plain shufersal-products. Almost everything was horrible, it remains a mystery how such a place stays in business.

We stayed over Shabat. Great atmosphere! Amazing staff and service! Oren Asraf took a great care of us. Morse was amazing and took care of the whole bar mitzva party. Food was delicious, clean and smiling staff. Highly recommended. Will definitely come again.

nice place, but need to make more efforts to clean dish in cafeteria and watch stains on towels, also it needs some renovation, Generally service, location etc are fine, especially breakfast is perfect (some problem with dish cleanliness, but otherwise its great), I would stay here again (if I would have a chance)

Breakfast is a good variety of delicacies.. Shabbat lift in operation for 1 lift to appreciate the reality that we hear of... A good experience... Gym's OK... Taxi is 70 shekels or 20 USD to the Old City...

We had a phenomenal stay at the PRIMA park!! So thankful for amazing staff, especially Morsi, who took care of many needs and Khaled who helped us with great service and details! Excellent service and award winning team if people!! Totally recommend and will repeat my stay!!

Karam, ahmad and meser were realy kind. The hospitality was great. The food was delicious and the room was very spacious. Great vacation!

Pleasant hotel with a nice service in the central part of Jerusalem, the dining area offer a variety of treats as a buffet. Nice place to return!

Came here on my Birthright trip. I wasn’t expecting much from a hotel provided by Birthright since it’s a free trip, but Prima Park exceeded my expectations. Everything about the hotel is perfect except for the showers and toilet paper holder. The rooms have half door showers and a lot of water from the shower gets on the floor leaving it a little slippery and the floor towel soaked. The toilet paper holder kept falling out of place and dropping the roll. Other than these two things, the hotel is great. It’s very clean, the food at the buffet was good, and the location is great!

I stayed at Prima Park for Birthright with a group of 30+ others. The service was great, and the only somewhat negative about the hotel is that the bathrooms are small and the shower has a half door. Overall it was a great stay.

Such an amazing stay! The food was excellent and had a wide variety of options for all diets! Great location and hospitality. I will be staying here again next time I’m in Jerusalem!

Service was really nice (didn’t have a protein meal as a vegetarian and the kitchen made me some just for me). Location is great (a walking distance from Machne yehuda market and from saker park). The rooms and bathroom were kinda small though.

The service was the best! Front desk people helped me with all my needs…and I had a lot! Alon was one that really helped when I had a million obstacles when trying to use my phone and get late night food delivery, but really the entire front desk team I was really impressed with. I was super excited about the breakfast buffet and found that they did a better job than Jerusalem gate at having more options! The baked apples seeds and dried fruit and quinoa and lentils addition to their buffet made a big difference for me. ❤️. Also very close to the train stop

Mr. Morsi manager give us very good service and help . Very professional. Good food, nice room, smile service. We will come next time in this hotel again.

Be careful. Stay away from this hotel. Parking is an issue here… but promises that cannot kept and rude security personnel is too much… They have service and help via the phone. But, they are not in the hotel and cannot help… Beside - dirty rooms and overall bad experience.

We were staying there on a tour so the location wasn't really that important, but it was very near a tram station. The rooms were well soundproofed, beds were comfy, staff were very friendly and helpful.

I stayed at Prima Park 5/12/22-5/18/22 and the staff made it feel like home. This was my first time in Israel and I'm glad I picked such a great place to stay. I have asthma and when I advised the front desk I smelled smoke in my room Naveen quickly moved me to another room and apologized (although it's definitely not her fault that guests break rules). I really appreciated her quick response and friendly demeanor during every interaction. All the staff I encountered were courteous and helpful. I would definitely recommend this hotel!!

The service at the reception was great,polite with warm welcome

The hotel is somewhat rundown. They posted my payment on my CC when I checked in; RATHER than when I checked out, as it is done in every hotel I have stayed at, around the world. My son's room had a water leak, so they changed his room TWICE in one day because of problems. I would rate this Hotel a 3 out of 5!

The service was great, I am a tour guide and I had there a group of 25 tourists, every strange request was answered, they were accomodating and made sure everything was up to standard. Thanks!!!

its a concept wine hotel with a great staff

Great place to stay

Nice hotel,great service

Prima Park Hotel. We stayed here for two nights. It is located more or less centrally in Jerusalem city. Rooms are quite comfortable. Breakfast spread is nice and contains wide variety. Service is good. Nice place to stay

Away from the rush of old city, they are facilitated with nearby public transport system- walkable distance to bus station, tram station kiryat moshe( just 15 mins to old town) and central train station. Staffs are extremely friendly. They provide the authentic Israeli breakfast and dinner. (English breakfast is available upon request). They do have an in-house gift shop as well.

To the Manager Mr, Akram Kareem, I stay in Prima Hotel Jerusalem , the staff is the the excellent, Mr, Mohd, Mahmoud, frant disks help a lot offers one day break fast free, Mr, Akram administration is excellent, very hospitality,

Since i arrived to the hotel the staff welcomed me and i had a shot of wine fast check in nice room with a complemantry chocolate and water. Breakfast is so good and the service is excellent

Second time staying here in one month. The service is great, the staff are nice and caring and I absolutely appreciate them. The food is nice and the rooms are okay.

Great hotel! Specially the reception staff, Niveen and Mahmoud. Akram the reception manager attended to our needs from the moment we checked in to our ride to the airport.

Wonderful hotel with a nice warming welcoming crew. Loved our stay. Definitely coming back

The hotel is desperately in need of repair. Our room was extremely small and not as clean as I would have liked. We have stayed in youth hostels with nicer rooms and for much less money. The dining room is beautiful but the food is nothing to write home about. Not the aboundance that you usually see in Israeli hotels. Salads look like they were prepared the day before. Definitely not fresh. Only 1 elevator works. Very little parking and although there is a nice parking area under the hotel, it is closed to guests for some reason. The only thing going for this hotel is that the staff are very nice and helpful.

The warm welcoming hotel i ever been. I loved the hotel the service the staff. I will be back soon

Beautiful hotel with very friendly staff. I can mention one front office staff Ms. Shereen, who helped us in knowing the surroundings and making us comfortable during our stay. I would recommend this hotel as the rooms are clean and hot water is available all the time. The restaurant is quiet expensive and with limited choice of food. Which leads you with no choice then to walk few kilometers.

Very clean , staff was great. Buffet was good, was missing a good coffee ☕ option... espresso machine would have helped ..great lounge with bar. could use a pool or a deck , room was very clean but a little small

Good kosher food, friendly and helpful staff. Diverse clientele. Points off for lack of updating/renovation. My room had issues with the wiring and there was water damage throughout the facility.

Its been a great four days here. I have been very happy with my room, the service and the delicious food. Hope to come back one day in the future when I visit Israel again.

Our stay was fantastic, full of attention and very delicate treatment Imad was generous and polite to our and needs. Morsi was elegant , educated and much dedicated to make us fill welcome all the time

If one is even thinking of booking this hotel – don’t! They market this as a 4-star hotel which is a complete joke. If this is a 4-star property, the Super 8 chain is 6 stars. The building is totally worn down, with no updates apparent anywhere. Hallways to rooms had loose ceiling tiles, and a garbage can sat in the middle of the hall on the 7th floor to catch the water dripping from the roof. Common areas like at the elevator landings had trash scattered around. On my floor in the morning there was a lovely collection of sunflower seed shells strewn about as well as one shoe, random paper cups and torn up pieces of paper. One of the two elevators was out of service, I was told this was persistent for days. The wait for an elevator was 5 to 7 minutes at times. I found walking down from the 7th floor much quicker. The rooms are small, but that is expected in older hotels in Jerusalem. What is not acceptable in a “4-Star” hotel is worn out furnishings with chipped wood backs and stained seats. Flickering lights add to the ambiance. The exterior lighting on the 7th floor shined in so bright that even with the drapes closed I could read a book. Windows are single pane and don’t seal well, the noise from the streets was ridiculously invasive. Being at the intersection of two major streets there was a constant cacophony of honking, sirens and un-muffled car exhaust. The thermostat was about as functional as the rest of the hotel – not at all. Setting a temperature made no difference, no fan would come on and no change in temperature was possible. The bed sheets were barely the size of the mattress and would not stay in place. What they passed as a comforter/blanket was about three inches wider and taller than the size of the bed making it useless. I found taking two of them and overlapping made it almost useable, as long as one a) has no one else sharing the room and 2) doesn’t move at night. Parking was “free” but they have only about 20 spots for all the rooms. Everyone pretty much parked in the curbs – painted bright red/white which in Jerusalem means NO PARKING – making the driveway barely wide enough to negotiate. Checking out early Sunday morning, there was no desk clerk to be found and the two parking areas had gates closed so couldn’t even get out. After about four rings of a bell, the desk clerk finally woke up (!) but had no idea how to check me out, and I had to ask repeatedly for him to open the parking gate so I could get out to make my flight. Last but not least, the price charged for this dump was considerably higher than nearly all the hotels in the area – I booked for a 4-star hotel in this location and the ratings made it seem that it should be good. Those people either have really poor standards or they were rating someplace else and confused it with this one. They should be ashamed of robbing people for the rates they charge. Needless to say, I’d suggest the park bench across the street over this hotel – at least with the park bench you know up front what you are getting!

I stayed in this hotel for the first time during a trip in Israel as part of a larger teen trip in Israel. The hotel was nice there was a big selection of food that catered for the majority of the allergies that were on the trip. I felt like I was not in Israel since I couldn't really speak in Hebrew with the staff and that to me seems like a shame. The location for cars is good and it is easy for you to access with a car but with a bus it is harder. On Saturday night my group was getting ready for going out for dinner and a staff member approached me and asked me to leave a good review on google maps. Why? should I leave a bad one now? I asked my self those questions I was able to get away when my group left. I felt like I was being forced to do something that I don't want todo and my privacy is being taken away from me. The same staff member entered a room when he smelled smoke in the hallway. He was told by myself and other people that there people in the room that where changing and that if he was to wait a minute he could enter but he still entered. We had an issue with our bathroom I reported it to the front desk and then I had to leave for an activity. 3 hours have now passed and I return to my room to find that the problem has not been dealt with I had to go back to the front desk to get there help with the problem. All in all the hotel is pretty good and I have never had the need to stay there before and I don't thing that I will need to again.

Great staff. Very helpful and super nice. I took only breakfast, which includes freshly baked bread and pastries (actually baked in front of you so the smell is quite amazing as well) from time to time. Location is comfortable as well, about 25 min walk to the city center, and only 6 min from the Cinema City (mall and movies).

Simple and cheap hotel. Outdated decor, and the rooms could definitely use a fresh coat of paint (also, the bath needed some fiddling with), but a decent enough place to stay at if all you need is somewhere to lay your head after a long day. The breakfast buffet was great, though. A rich assortment of cereals, baked goods, salads, yogurts and juices.

This hotel is astonishing. I’ve never consumed greater food. The commodities exceeded my expectations in a great fashion. The sheer smell of beautiful perfume opens up my nasal cavity and I become in state euphoria. I was a guest at this fine establishment on the dreadful day of Tisha Ba’v. The hotel treated me as if I was royalty. I was not disrupted once on my day of abstinence from food, Rather I was showered with gleeful staff members who praised me at every corner. In conclusion this is one of, if not the best establishment I’ve ever been to.

A warm welcome by Moushasa at the front desk after a day of traveling was sincerely appreciated. A clean spacious room and excellent dining options for dinner added value. What truly won me over was a true king-sized bed and not the usual two twins slapped together with a sheet!

I had a good experience staying at Prima Park. The hotel staff were friendly & extremely helpful! Mohamed, in particular, went out of his way to assist me on a few matters. Again, staff at hotel very supportive!

Excellent service, nice and clean room. Parking is a bit challenging sometimes, as the parking lots are full, but the staff was very helpful, and made sure I had where to park during the day. (at night you can park on the nearby street without a 3HR limit).

I enjoyed my stay at Prima Park Hotel in Jerusalem. It exceeded my expectations. The staff were very friendly and were helpful when it was needed. The only negative I would say about this hotel is the parking situation is not the best. There are not enough spaces for the customers.

I am so happy with the service in this hotel. Staff are friendly and service is very good. Most especially, room service by Majd. He is a very good man, respectful and done an extra mile of helping hotel guest. Thank you Majd for your kindness. And to all the staff, thank you.