Horrible experience at the store during our lunch break today. The staff didn't speak English. They started yelling at my employer (who's elderly) instead of getting someone to take the order who knows how to speak English. They continue to yell at her about her toppings! They couldn't tell me the price of anything until I purchase it. In general, my visit to the Subway was horrible. I will NEVER go again.

Good enough food. Shockingly rude worker. Didn't happen to me but I witessed an Asian couple enter the store. The woman didn't speak English and the man ordered for the both of them. While the worker was making the slider, the woman gestured to try and ask something, but the worker flatly replied with "I don't know what you're trying to tell me" and continued. When the food was done, the man saw it and said "she asked for this ingredient on the side", to which the worker replied "she saw me put it on and didn't stop me". When asked if a new one could be made, the worker refused. She also refused to reimburse the customers. She was unnecessarily rude to the couple and seemed to actively dislike them. I happened to have a different employee help me and my own experience was fine, but just be aware.

Always extremely rude customer service and unsanitary. Put your sandwich in the oven and walk away to grab things or ring you up. I would not recommend eating here because they touch items while your sandwich is being toasted and go to make your sandwich. Disgusting !!

Basic sandwich place, no frill. Good quick place to pick up lunch.

Fast friendly service. Order off the app to make your life easier! This place can get busy around lunch, so the app is clutch! Skip the line & be in and out. Sandwiches are loaded with fresh crisp veggies and delicious meats.

The staff who helped me and my son with our order was so sweet and very patient. Service also was quick when we stopped by at about 5pm.

They have a sign that says change any 6” to a salad with a dollar sign and no price. So I ordered a salad and got charged $17. Keep in mind they don’t put anything extra inside. You pay $8 extra for no bread and for them to put the 6” ingredients in a bowl. This is ridiculous. Ruby Tuesdays all you can eat salad bar is cheaper. Also windward mall subway don’t charge extra just temple valley and kbay shopping center. Same owners I think

Rude customer service. They do not honor coupons.

Horrible Owner. Treats workers terribly. Gives little bits of sandwich choices. Does not accept coupons. Acts like she does not understand app. for points. Go up the street to the mall or up the road to Koolau Subway for good service and correct amounts of veggies. I would even drive to Windward City Shopping Center to pick up a sandwich to avoid this tight owner who is rude to everyone. I am so sorry for whatever hardships she has experienced, but not okay to pass it on to everyone who walks in the door. Not even zero stars. -10. Negative

Terrible ! I will never go back to this subway. Would not listen to what I wanted on my veggie sub. They decided to make it their way instead of mine.