Unfortunately I booked my tickets thru mayflower without reading reviews. I have been traveling a lot for the past 20 years and I could say mayflower has been the most irresponsible agency I have ever had to deal with. I booked a return ticket from Kuala Lumpur to Toronto on 16th of March for 20th of March (30th April was my return) and then less than 24 hours I called for cancelation and refund, due to travel restriction that Canadian gov announced just a few hours after my booking. air canada provides fully refund in 24 hours after your booking it’s written clearly in their website. Anyway they keep ignoring my calls and asking me to communicate thru email which I did. They offered me a date change free of charge which only need to pay the fare diff. I provide the a new date which was almost half of my original ticket price and they still asked me to pay 2700 RM( Malaysian Ringgit) which I don’t know why I booked my return ticket for 4150 with insurance now I have to pay 2700. Sounds crazy I know. Finally I have been ignored since I asked for the person in charge. Now I’m going to bring the case to Consumer Department after MCO is lifted along with two other clients who has almost the same issue. If anyone out there has the same issue wish to join us feel free to contact me.

SUPER LOUSY agency i have ever deal with, i have bought my return ticket from Mayflower Holiday and request a change on return ticket date, have been sending more than 10 times request and follow up email to customer service, but they never bother to reply my or revert my request. this will be my first and last buying ticket from this company and will NEVER EVER deal with this agency again. If anyone is thinking of buying flight ticket throught this company, please think twice before you make the decision, or you will be regret forever. good luck all.

I have emailed twice regarding refund or reschedule for cancelled flight. However, there's no reply at all about the status. Please be responsible on your customer's purchase.

Bought some airline tickets through this travel agent. The airline kicked me off the flight and rebooked me on another flight on some ridiculous date. Mayflower managed to resolve for me, although it needed several calls.

One of their staff named See Siow Teng provided a great service :) Received the respond by email within few hours

A very poor service by the company customer service Fionn Ker. Change rate within 1 hour & provide different room from what requested. Never select this bad agency for your travel. Not worth at all. Traveler should compare mayflower price with other website trivago, traveloka etc, most of the time, mayflower quote higher price. Update - succeed in ending this issue & your service soon.. hahaha

Extremely terrible customer service. Very slow and incompetent. Should I add, they charge an exorbitant amount for any bookings you enquire through them.

Extremely painful. Had to chase a lot. For an e-visa as well I had to print tens of documents and go through a lot of hassle. My US visa that was self-applied was 100x easier than a Singapore visa done by a travel agent! Lost the whole charm of visiting the country with so much of pain already. :(

Made a call immediately to CS after noticing a typo in the passenger name. Got assisted by Ms. Ain throughout the modification process. Although an agent handling fee was charged for such request, I’m still grateful for the great deal and smooth experience. Thank you Ms. Ain for your support and effort !

This is my first time booking my flight ticket using travel agent. I used to book directly via the selected airline website. This time round as I am doing last minute booking & the ticket price is consider quite expensive. Hence, naturally I would keep searching via various website to find if any other provider/ travel agent out there could offer me a better price. Found Mayflower ticket price offered was cheaper than if I were to book directly via MAS website. I am very happy with your services given, quick & prompt response via email to my request & enquiries. Thanks so much & may consider your service for next travel plan.

Mayflower staff kept in touch with me on my flight schedule even though I bought the tickets online. The online tickets were reasonably priced compared to booking direct with the airline. This is the first time that I've bought tickets online with Mayflower and I'm glad that my experience has been smooth so far. Looking forward to future purchases.

I had a booking cancelled and they promised to refund me within 2 months, it has already been 7 months and I have not received a single cent of my money back. I have called and emailed multiple times with not response. Very poor customer service and I advise everyone to not use their services. Never will I book from them again.

Efficient mode of communication easing changes at shortest time with constant updates from Ms.Ain, a big kudos to Mayflower & crew. Will be popping by online for my future ticketing needs soon.

Purchased a flight ticket using via the Mayflower website. The entire process was simple and seamless. The staff (Ms Ain) whom I contacted afterwards was very helpful as well. Without a doubt, I will be returning to Mayflower for my next flight ticket purchase.

A holiday due to us from Dec 2019 was postponed several times by us due to the pandemic. Thank you Mayflower for being accommodating and allowing us the extensions several times. Had a truly wonderful holiday at Club Med, Cherating. Yunus and Shab

The customer service is extremely helpful and had spent over two hours helping me with a problem that was caused by the airlines and resolved the problem amicably! Really appreciate them!

Mayflower Sha and Ain provided exceptional customer service when I encountered a duplication booking issue. They responded promptly, processed the refund within 24 hours, and handled the situation professionally. Highly recommended! Thanks a lot!

I booked flight tickets thru Mayflower Travel Agency and Ms Sharidawati Binti Shahrudin was the one assisted me. She is super patient, friendly and helpful. I rate her service 100000000/10. Thank you Ms Sha!!! <3

It's good that we can compare and select different airline for booking. Suggest that Mayflower have points or rewards program for frequent customers like me.

Definitely choose Mayflower for incentive trip. The team makes perfect arrangement for transport, hotel and F&B arrangement. Price is competitive and they ensure good quality for everything. Our company have tried many other travel agencies before but this few years we stick to Mayflower !

I was trying to book the flights ticket online and my credit is insufficient to pay online. The CS are helpful to make the booking on behalf. Respond time is good as well. Thanks Ain.

Ain did great in assisting me with my flight reschedule. Ain was very friendly and attentive. She even offered me another alternative so that my plan is not affected by the flight time. Keep up the good work!

Rescheduling my Cathay Pacific flight was made easy, thanks to Ain, who went the extra mile to assist me. I will certainly booking with Mayflower again.

Great service and very satisfied with their attentive service and response . Highly recommended

Ms Ain in mayflower operations is the person you should go to! She replies promptly and she helped and assisted in my refund so efficiently with super fast updates. A company reputation is always in the hands of people and she is one that I will always remember and recommend. Thanks Ms Ain!

Big thanks to Ms Ain, because she's truly a helper. My international flight departure time, easily changed. Of course, incured cost but I'm very happy because she solve my problem. Thank you to Mayflower also.

regreat to purchase the ticket via this travel agent, asked to generate the invoice under company name but need to keep chasing. Think twice if you want to book ticket with this company

Call no one pick up. Bad services. Don't choose this travel agency

Very good service. Please try to believe and at your own risk.

Mayflower informed customer in advance for my flight delayed & reschedule issue & manage to help me to get a better schedule base on my request without any additional cost. Thanks to mayflower for their excellent support.

The service provided is unpleasant and overcharged with agent fees for every single booking according to number of person. Cost i) Flight ticket (include insurance only) for 4 person from klia to kota kinabalu cost RM1,972. Handling charge is RM52 per person. ii) For accommodation, handling charge is RM37 per person. Service I had informed person incharge to include breakfast for my accommodation during booking made. But unfortunately, i was been told by hotel receptionist that my booking is without including breakfast. Eventually I contacted Mayflower, but their reply is "Thank you for bringing this to my attention. After a check with the hotel, the booking does not include breakfast." So for companies would like to purchase Mayflower tour package for staff need to think twice since there might have a lot hidden transaction charges which could end up few hundred of transaction charges. Secondly is their irresponsible service.

Booked tickets to New Zealand using Mayflower website. Unable to do seat selection on Air New Zealand. Called Mayflower and Cik Ain promptly assisted to do seat selection. She was also kind enough to re-select the seats when I wanted to change. Thank you very much for your good service and will definitely look no further if I want to purchase tickets again in the future.

My inquiry about a change of date for my return flight was forwarded to Ain and she was excellent, polite and very professional to promptly provided me with the information and cost should I need to proceed. Ain is an asset to the company, well done.

Mayflower Holidays provided excellent service from start to finish. Ain was incredibly helpful and responsive, ensuring a smooth booking process. I'll definitely be using them again in the future.