!!!SAFETY AND SECURITY WARNING!!! First time trying out a Courtyard by Marriott and this experience left much to be desired. I would not recommend risking your personal safety and security. Timothy Moulton (front desk service manager on duty) checked me in. I was relaxing in my room when suddenly and unexpectedly another guest was able to access and make entry into my room. This was extremely alarming and a completely unacceptable invasion of my privacy. The other guest was issued a key card that unlocked the door to my room. The other guest and I went to the lobby to ask the front desk staff along with the supervisor, and manager about this problem. Hotel staff could not account for the error that led up to this safety and security failure. The other guest was issued new keys to a different room. I requested reassurance that no other keys and no other guests could gain entry into my room; however, the hotel staff could not guarantee this to me. Other than handing over a different set of keys to the other guest, nothing further was done to rectify the issue; for example, taking the other keys back. The front desk couldn't check if any other keys had access and they couldn't switch me to another room. Instead, the other guest booked just a few doors away from me on the same floor. Basically, what I got left with was worry that someone else could walk into my room at any moment unannounced, or access my room while I was not there and take my property and belongings. I asked whether or not the other guest still had access to my room but the staff person was not sure about this either. Unfortunately, my concern about safety and security was left unresolved. In addition, this was apparently not the first time the mistake had been made that night because my colleague, who was also staying at the same hotel at the same time, also experienced this exact same problem! So, it wasn't bad enough to make the mistake once but there is so little attention to detail that it happened twice on the same night. As if that wasn't a bad enough experience, I was trapped in the hotel elevator for a significant period of time because of the inexcusable failures of the hotel staff and its management. I used the call button several times but, the front desk staff hung up on all of my [numerous] attempts to reach out for assistance. I had to call friends who were waiting in the lobby for me to help alert the front desk. The front desk staff also apparently did not understand the meaning of the alarm bell that I was ringing to signal that there was a problem. The elevator emergency phone was later found to be broken which is why the front desk was hanging up the phone calls from the elevator. When I asked for an explanation, the hotel staff did not understand why the phone was ringing so frequently and thought these were prank calls and they thought the elevator alarm bell would simply stop on its own. Another staff member explained that the equipment failures were apparently a known problem for quite some time. Safety and emergency equipment in disrepair does not inspire confidence despite being a relatively newer property. Altogether, this experience was by far the worst I have ever had across all Marriott properties and across all hotel brands I've stayed. The hotel offered 15,000 points as an apology. Overall, the response to my concerns was extremely inappropriate and inadequate. The hotel could have done more: (1) keep up maintenance on the hotel and fix safety and emergency equipment; (2) don't give room access to unauthorized guests and reset all keys to a room when mix ups happen; (3) don't respond with apathetic indifference to concerns that are brought up and actively diminish customer concerns argumentatively. tldr: got walked in on by another guest because hotel gave out keys to another guest; got trapped in the elevator with broken phone and hotel didn't respond to the alarm bells - got out because I had to call friends who were waiting for me in the lobby.

I was in town for the Wine Festival and chose to stay at the Marriott. It was a lovely hotel. I especially enjoyed the outdoor seating area. The rooms were spacious and comfortable. The bed felt heavenly and I slept like a baby.

The young man at the checkout counter probably the best in the business. He was excellent and understands customer service. I travel a ton, I am titanium level Bonvoy member to give an idea, I have stayed at a lot of courtyards. This is one if the best.

It is currently 9pm and there is a DJed party going on right outside the rooms. We are traveling with my elderly parents and we have a long drive in the morning in which we need sleep to be able to do so safely. It is unacceptable that we are forced to listen to vulgar extremely loud music in our room. I paid good money and had a long day and now need to rest. We called the front desk and was told to wear earplugs! First of all I shouldn’t have to wear anything to be able to relax in my hotel room! If I wanted to be at a club I would be at a club. This is extremely rude and unacceptable coming from such a big name in the hotel industry. I am very disappointed and do not recommend!

Very Bad Experience..... Book for 3 days with a discount They charged my credit card $180.00 Later, the day it expired, I told them that I wanted to extend 3 more nights. I told them that I could do it at the reception and the lady on duty told me that there was no problem, so I rented it for another three days. They charged my card for another $180.00 Later, when I wanted to reserve another two days, they told me that it was only online and then I did it. When I went to pick up the key for the other reservation, they told me that I owed them 650.00 from the past reservation and that they could not give me the discount because I did not do it online,i told them the lady on duty told me that she can do it on the lobby so the manager said we cant honored that price any way so They did not let me enter my room with all my belongings in it ....until I authorized another $180.00......i was in the parking lot for 4 hours waiting ... Then around 9 at night i paid $ 180.00 they let me in, 3 hours later the manager Tim overdraw my card charged another $654 00 above 900 overdrawn without asking me and the general manager AMY MILLER was covering it, saying that she had no superiors and she was the owner Of The Place When I told her who was above of her, they also threw away all the food that I had in the refrigerator without notifying me She got even angrier when I told her that I was missing some colognes from the room apart from arrogant, thieves and nothing professional they haven't give me all the money back ... they owe me about $900 Dlls. it's more than a month my card still in negative balance I'm not coming back just to take them to court wait for my lawsuit.......

Perfect stay in Las Cruces!!! The hotel is newly renovated, conveniently located and super comfortable! Good bed and shower and large room size. Proper fitness room and friendly staff… Free parking. Would definitely recommend!

The room was what I expect from a Courtyard and no real complaints about that aside from opening a cabinet, a screw fell out. My bigger concern is with the bathroom. I was taking a shower and noticed the shower was filling up. I turned it off for a few minutes and it didn't seem to drain at all. I lifted the cover off the drain to find a mass of hair and probably soap scum or something clogging it. Very gross to be standing in that water. It was 3am and didn't feel like talking to anyone so I just cleaned it up myself and got things flowing. A bit later I went to brush my teeth and noticed a very long hair on the counter. My hair is less than an inch so it definitely wasn't mine. Those two things made me question the cleanliness of everything. I did explain it all to the front desk when I was checking out and they said they would have someone look at it (after I told them I cleaned it).

My husband and I stayed here while we revisted his old hometown and everything was perfect! Staff was very nice and the hotel was immaculate. Only downside no complimentary breakfast, that's why I love hotels. But other than that super nice location!

I recently had the pleasure of staying at Courtyard Hotel in Las Cruces, NM last week, and I must say, it was an experience that exceeded my expectations. From the moment I walked through the doors, I was greeted by a young lady with a beautiful and sincere smile. The rooms are cozy, spacious, tastefully decorated, and impeccably clean, the accommodations provided a retreat-like ambiance that allowed me to relax and unwind. The attention to detail in the room's design and furnishings did not go unnoticed, and I appreciated the thoughtfulness that went into creating a space that felt both luxurious and inviting. Everything worked seamlessly, From the high-speed Wi-Fi to the efficient room amenities. My stay was nothing short of outstanding. Great service, delightful staff, comfortable rooms, I would highly recommend this place to anyone seeking a great hospitality experience. I look forward to returning in the future. Marc Caraveo

Check-ib was fine,, we were the 1st in line. The room was ok. Somewhat awkwardly laid out. I had to visit the front desk for something and service was so slow. Think I waited in line for 30mins or more before they sent help. We all gathered (about 8 of us) in the lounge area later that night and had a few cocktails. I've never paid so much for 2 watered down drinks in my entire life. Check out was what we needed it to be so that we can get to the airport.

The hotel isn't nasty but they don't do a great job of cleaning the rooms. There was hair in my shower and the carpet needed to be vacuumed. I could hear everytime the people above me were walking around and someone was being really loud in the hallway. Overall the hotel is nice and the Starbucks area and service was good. My seat had crumbs on it but that goes along with details in cleaning. Like most hotels don't accidently leave something behind they don't check for it. I would stay again because it was peaceful, convient parts of the stat but with lower expectations.

Nice hotel. Love the room layout and services. The hotel is well maintained and it shows. Very comfortable and pleased with my stay overall.

We stayed at the Courtyard by Marriott in Las Cruces, NM off University & really enjoyed our stay overnight. The hotel had a welcoming pleasant scent upon entry, appears new, super CLEAN with modern functional furniture in the room. Enjoyed the mini fridge, microwave & coffeemaker. We were upgraded to a suite and overall very satisfied & plan to return. Pleasant staff at the front which gives this a 5 star review.

I believe hotels need to earn a 5 star rating, and this one did not disappoint. Great location, good access to the freeway and local eateries. Hotel personnel were always professional, polite and laid back. Modern amenities in the public areas, and in the room. Comfortable bed, sitting area and clean everywhere. If you like to swim, theres a nice pool, with sitting areas around it. Other exterior seating area, where you can sit alone or hang out with friends. A Starbucks inside, along with a small eatery. The food I had there was moderately priced and was good. Plenty of parking too. Overall a great stay at this location.

The pillows and bed are LIFE! We stayed here last December 2021, and still raving about how comfortable the pillows, bed and sheets where. This place was close to the expressway/highway so it was convenient. Nice and clean place and the fire pit outside was absolutely beautiful! I would definitely stay here again!

Clean rooms and common areas. Great pool/ lounge area outside. would be great area to host a gathering. Fitness room several cardio machines, weights, kettle, bench and several more equipments. And most important great customer service.

This is the ONLY place to stay in las cruces. It's always a lovely stay and everyone is very nice. Great location close to the high way, down the street from all the good places to eat too

One of my favorite Courtyard hotels I’ve visited! It’s a new property so it was super clean, nice and comfortable rooms, great amenities. Definitely would stay here again when I’m back in there area.

This was one of the nicest and most comfortable hotels I've stayed in quite some time. The room itself was very spacious, clean, and comfortable. I have to rave about the bed and how perfect it was as well. I also forgot some toiletries, which was no issue because they had everything you could possibly need. The gym had everything you could possibly need and more. I really appreciated the cafe and business area downstairs as well. I will be traveling to Los Cruces more in the near future for business at NMSU. This is my go-to from now on!

The staff here are some of the kindest hotel staff I’ve ever interacted with! The front desk was always so polite and helpful, and those working at the bistro/bar were very kind and competent! The room and amenities were also excellent. Very clean and modern with a great fitness facility!

The room was really small and the windows weren't facing the mountains. That's my only complaint. The restaurant was great and they do room service. We even got a bottle of wine. The rooms were clean and all the staff were helpful. We would stay again if we could get a bigger room.

Awesome hotel, the staff is very friendly. And the food and drinks are perfect. Jasmine makes the best old fashioned I have ever had. Thanks for the great stay!

On the bed there is a golden hair that doesn’t belong to someone in our party. The front desk sent maintenance to change all the sheets. I am satisfied with how they dealt with the issue but this hair makes me wonder whether they always changed the sheets after a guest leaves.

1. There were golden hairs on our sheet (both of us have black hairs). 2. They called us 6:42 AM for a potential gas leak. After 5 minutes, they said everything is okay. Dude, we were having a long trip to drive, and we just wanted to have a clean and good sleep. Another notice, breakfast is not complementary for Marriott elites.

THE place to stay when in Las Cruces. Staff is polite and empowered to be helpful. Management pays attention to requests (top floor) and accommodates without any hassle. Hotel itself is clean and better appointed than most Marriotts. Rooms have updated loveseats and footrests so that both guests can comfortably watch tv. Bathrooms have walk in showers with larger bottles so no tiny plastic bottle waste. As ambassador members, we were made to feel especially welcomed with a basket of high quality snacks waiting in the room. We didn’t use the pool, but it looks nice. Wish all Courtyard owners held themselves to this gold standard.

The courtyard was absolutely Amazing. Room amazing the whole hotel amazing. There is a small cafe inside to grab a bit to eat with a bar for a nightcap. They have an outdoor patio with gas fairplace which is Amazing. So glad I was assigned to stay at this hotel.

Great place! Liked the room, it was clean. The night we booked a king with a pull out was only available. The no contact was amazing with the card available on the cell phone. We were only there for the night and didn't use all the amenities

We stayed the night after driving from San Antonio. The hotel is new, clean and beautiful. The night staff was very welcoming. In the morning we ordered breakfast and Starbucks coffee from Andrew. He was so cheerful, polite and helpful. We had avocado toast and a bacon breakfast sandwich. Delish

I stay here every time I’m in las cruses NM. The room was clean the room had a very small fridge that barely held a 6 pack of cold drinks. the hotel was clean and the public areas where clean. They have a small Starbucks in the lobby and limited food from the kitchen. But enjoyable stay and will return.