1/5 Damian M. 7 months ago on Google
We
booked
this
hotel
through
Priceline
on
8/3,
and
paid
for
the
room
(with
no
cancellations
or
changes).
Upon
arrival
9/16,
we
were
told
that
our
booking
was
cancelled
on
the
same
day
that
we
were
arriving.
I
had
rec'd
a
prior
confirmation
of
our
booking
2
days
prior.
The
employee
said
that
she
had
not
canceled
it
but
put
the
blame
on
Priceline.
She
then
told
us
that
she
had
no
room
for
us,
as
they
were
full.
This
was
very
disappointing
and
disheartening.
We
were
visiting
for
the
Buffs
game
and
celebrating
my
50th
birthday.
At
this
point,
we
had
to
scramble
to
book
at
another
hotel
and
also
had
to
pay
for
another
hotel.
Later
on
realizing
that
Priceline
had
in
fact,
NOT
cancelled
our
room
and
that
the
hotel
must
have
overbooked
and
decided
to
cancel
us.
After
finding
this
out,
we
were
now
stuck
paying
for
2
rooms!!
I
recommend
that
you
DO
NOT
book
here
due
to
the
fact
that
you
cannot
trust
that
they
will
keep
your
reservation.
They
may
decide
to
reserve
your
room
to
someone
else
for
a
higher
rate
and
for
their
gain.
This
is
not
good
customer
service
or
a
good
way
of
doing
business.
But
apparently,
our
NOT
staying
at
this
hotel
was
a
blessing
in
disguise,
since
I
had
read
that
other
guests
here
did
not
have
an
enjoyable
stay.
I
read
that
it
was
dirty,
noisy
and
not
pleasant.
I
still
wanted
to
write
this
review
to
warn
others
that
might
use
Priceline,
and
be
told
that
they
cancel
you.
Priceline
does
not
do
that
without
informing
their
customer.
I
have
used
them
for
years
and
never
had
an
issue.
Or
maybe
your
considering
using
this
hotel?
Have
a
back
up
plan,
in
the
event
they
decide
to
do
the
same
thing
to
you.
Sadly,
you
won't
have
an
argument
if
they
tell
you
their
rooms
are
all
booked
up.