While the food at this location is decent and the speed of the service is acceptable, the experience is far from great. When I think of McDonalds, I remember going as a kid and the cashier was always standing behind the counter and would always say "I can help whoever is next" but at this location the servers are not available. There are papers on each register stating "Kiosk Only" and then if you want to pay in cash you have to push the help button on the kiosk and wait for someone to come over and help you which may take up to 10 minutes. The worst part of this experience is when I've seen elderly couples come in to place an order for a simple Sweet Tea and aren't familiar with the kiosk so it takes them 15 minutes to place the order, and then when they finally get their tea, it is unsweetened. They take it back up and have to wait another three minutes to be recognized and then they get their Sweet Tea and it looks like someone watered it down. I have even heard some exclaim politely to the manager "Thank You, but just to let you know, we won't be back!" To which the manager just smiles and waves as they leave. For me however that's not my worst experience. My worst experience is when I place my order for my meal on their app and either put in a table number or a curbside number and "relax as I wait for my order" (as the app tells me to do) for 15-20 minutes before going up to the counter (or inside) and asking about my order only to find that even though my order shows it was placed for this location and I have a order confirmation number, it is not in their system, so they have not even started preparing it. I know this is likely a system glitch, but I have experienced this more than a handful of times. The worst thing of all is, for my inconvenience or their app messing up the dozens of times it has, I am never offered anything other than the rare, "I'm sorry" if I am even lucky enough to get that. I have even been told my management, "I don't know where that orders at, but it must be at a different store because we don't have it." Even after showing them the location where the order was placed is their store. I think a lot of the issues with this location comes down to a language barrier. Of the 10+ employees that are on site at one time, about 2 of them speak English fluently enough to understand what people are ordering or how they can help when an issue arises. They do their best to understand what is being requested, but due to this barrier I rarely get a correct order when I do get my orders. I would hope in the future that corporate takes this location over from the "Bells" that manage the location. In my experience, corporate locations always seem to better managed and better maintained than most franchised locations, including this one.

Wooo! What an experience I've had with this location! I ordered two cheeseburgers without onions and they gave me two hamburgers without onions in cheeseburger wrappers! I've been working all day and ate the first one fast before noticing an odd taste. Go to check the second one, THERE'S NO CHEESE. I ask for replacements because they got the wrong and they're trying to say they don't owe me for the one I ate, then the girl at the counter says she'll go get her manager then proceeds to call me an idiot out loud where I can hear her. Great customer service! It's interesting that I'M the idiot when they're the ones who didn't put cheese on a CHEESEBURGER.

General Manager was extremely rude to me because I had an issue with my order in my app. Not only did she refuse to help me she wouldn’t even tell who I could contact to get help. She just kept talking over me and telling me to have a good day and leave. I’m pretty sure they gave my food to the wrong person but seemed to be accusing me of trying to scam them or something. I’m honestly not even sure though since I couldn’t even finish a sentence without the manager talking over me. It was single handedly the worst customer service experience I’ve ever had in my entire life.

In a rush to work and had no other options but to come here, the fries were barely salted and room temperature. The spicy chicken deluxe is the weakest "spicy" I've ever eaten and the sandwich as a whole was nothing short of horrendously put together. Easily the ugliest and messiest sandwich I've ever seen in my life. Sweet tea was fresh.

Co2 was out, tried to bring it to a workers, ended up being called a Karen, Food was burned. They was cursing about every custormer in the drive thru. No since of proffesionism. Even the manager was cursing with them.

They have the best customer service of any McDonalds I’ve ever been to and I’ve lived in multiple states. You can go any time of day and have good customer service. Yes there will be exceptions, but it’s McDonald’s, not 5star dining. The employees are almost always extremely friendly and helpful and the food is usually fresh. Great job!

I didnt eat here, just used the Wi-Fi. But I work at a different one so imma give 5 stars!

Took my sister through for some nuggets and a fry, and of course, a diet coke with tons of ice! Everything was fine except trying to pay cash and get a round number back. The young man couldn't figure out the change, so I had to tell him what change to give and he still did it wrong. It was a matter of a few pennies (what I was trying to avoid receiving) so I let it go, but it was sad. I don't go to McD's ever, only went to take my sister through.

I've ate breakfast here twice first time was bad,so I thought give it another go.this is second time an food was cold an way worse.heres couple pics hash brown was so slowly over cooked no potatoes inside but crisp.look at the biscuit an gravy looks like someone ate half of it sad...sad sad..

I only go to McDonald's when they have the shamrock shake. I gave it another try at the one on North hurstbourne. It was actually good the service was actually good they had the shamrock shake and a vanilla shake for my son. I can say I will be back to McDonalds. I have to pass about four of them to get to the only one I know that is good. But I will be back to that one

This McDonald's is fast and always gets my complicated orders right. That rarely happens at most stores! I get dinner for my grandkids who don't like pickles and onions and they always get it right. I'm a vegetarian so I order sandwiches without meat and add extra cheese and this store gets it right the first time.

This McDonald's had great service. The manager Antoinette was very nice and the service was awesome. They have a new kiosk system I nevered used but the manager came from behind the counter to greet and assist me. As well as other customers. If I could give 10 stars I would. Best experience at McDonalds in a long time.

after a hard day all i wanted was a sweet tea. i get all the way home and there was a bug in it. i am upset and disappointed.

My order is wrong 80% of the time i come here. it's like they want me to have to get more food than why i pay for. Just put the food in the bag my god

Hate the kiosk. I want inter action with people. You took a nice restaurant and shoved it into the next century. Place has all the charm of a robotics factory. No wonder most of the customers used the drive thru.

I just ran through here at 10:25pm (Friday night), and it took a minute or two longer maybe than normal, but I couldn’t even begin to complain.The girl working here is running back n forth to the back to the front handling this and that and was still pleasant to converse with. They’re lucky to have her (and the other person doing the cooking)…

got hamburger order chicken lady at drive thru on cell phone. may have gotten correct food if emoyees not on cell phone