1/5 Pete M. 7 months ago on Google
I
am
not
surprised
that
they
have
gone
down
now
with
3.6
stars.
What
a
shame?
It
used
to
be
my
favourite
place
for
steaks,
burgers,
and
beer.
Not
any
more!
Absolute
disaster!
Shame
on
you,
Beefeater
Team!!!
Went
there
last
Sunday,
ordered
the
best
burger
they
serve,
and
received
a
cold
shoe
sole.
I
have
informed
the
waiter
who,
without
sorry,
just
took
the
plate
and
said
he
is
going
to
bring
me
the
fresh
one.
Really?
If
that
one
was
fresh,
then
I
am
King
Charles
III.
Bet
it
was
prepared
the
day
before
and
now
just
heated
up,
as
it
was
warm
this
time
but
still
no
juice
at
all,
very
dry,
chewy,
another
sole,
not
edible.
I
am
very
disappointed
with
the
quality
of
the
food
and
customer
services.
You
gonna
get
much
better
quality
from
the
van
by
B&Q.
I
am
not
even
going
to
mention
kids'
food.
Nobody
came
to
ask
us
if
everything
is
OK,
what
they
used
to
do
before
regularly.
You
have
to
queue
up
for
ordering
from
the
bar.
Staff
can't
get
through
as
you
are
standing
in
the
queue,
so
unorganised
place,
just
chaos
and
couldn't
find
happy
customer,
everyone
annoyed.
Why
can't
they
have
the
online
ordering?
It
is
so
simple,
and
it
works
in
so
many
other
restaurants
(where
they
care
about
the
customer).
After
queuing
up,
they
told
me
I
couldn't
order
from
this
menu
for
the
offer
I
received
by
email,
even
if
it
states
on
email
that
only
T-bone
is
excluded.
So
I
have
received
a
different
menu,
and
I
had
to
go
back
to
the
family
to
ask
what
they
want
from
this
menu
and
then
queue
up
again.
And
then
waiting
for
bloody
long
time
to
be
served
but
nothing
mentioned
whilst
ordering.
Tables
sticky,
untidy.
Whole
area
messy.
Are
they
for
real?
Shame
on
you,
Beefeater
Team!!!
Who
is
running
this
restaurant?
Some
builders
and
painters
or
carpenters
are
cooking,
and
as
waiters,
you
have
road
work
contractors?
The
only
last
positive
thing
that
remains
is
a
nice
location
by
the
river.
Shame
on
you,
Beefeater
team!!!
Next
time,
I
would
rather
have
a
pizza
at
Kent
Life
and
save
a
lot
of
money,
and
keep
myself
calm
as
they
serve
much
better
food
even
for
their
animals
than
you
serving
to
your
customers.
Shame
on
you,
Beefeater
Team!!!
As
I
mentioned
above,
you
used
to
be
my
favourite
place,
which
I
recommend
it
to
everyone,
and
I
used
to
take
all
my
visitors
and
friends
to
your
place
for
fantastic
food
and
hospitality.
How
did
you
manage
to
bring
that
place
from
the
top
to
the
bottom
in
a
few
years'
time?
And
please
do
not
use
covid
as
excuses
as
there
are
so
many
other
restaurants
and
they
keep
their
quality
no
matter
what!
Shame
on
you,
Beefeater
Team!!!
I
do
understand
that
in
current
economic
climate
portions
getting
smaller
and
I
won't
see
onion
rings
included
in
price
for
a
burger
and
patty
will
be
as
thin
so
I
can
nearly
see
through
to
be
able
to
keep
prices
down
and
compete.
But
come
on,
the
quality
of
the
food
and
customer
services
must
stay
on
top
of
everything.
Otherwise,
you
can
close
the
business.
Shame
on
you,
Beefeater
Team!!!
Bye-bye,
never
ever,
until
I
see
your
stars
getting
closer
to
5
again.
Shame
on
you,
Beefeater
Team!!!