1/5 Sabareen S. 11 months ago on Google
The
worst
experience
I’ve
ever
had!
This
is
by
far
worst
hotel
experience
myself
and
my
family
have
ever
encountered.
I
really
don’t
understand
how
management
and
staff
get
away
with
incompetency
and
laziness!
They
really
don’t
know
the
meaning
of
hospitality
and
management.
The
rooms
were
absolutely
filthy!
Even
though
we
checked
in
late
evening
the
room
wasn’t
done
and
the
shower
had
algae
YES
algae
on
the
bottom.
It
was
disgusting.
There
were
no
coffee,
iron,
towels
and
basic
toiletries.
Good
job
we
brought
our
own
however
this
shouldn’t
be
the
case.
Home
cleaning
service
is
an
absolute
shamble!
They’re
arrogant
and
need
constant
asking
for
basic
things
for
the
room!
Called
reception
several
times
for
assistance
but
as
usual
their
staff
don’t
speak
English
very
well
and
are
arrogant
and
rude.
The
managers
themselves
are
incompetent
so
you
can’t
expect
much
from
their
staff!
Breakfast
is
catered
for
a
specific
ethnic
group,
filthy
dining
experience
and
staff
aren’t
bothered
or
attentive.
Everyone
seems
miserable
and
that’s
the
energy
they
convey!
Polar
opposite
experience
compared
to
Madina
experience.
On
our
last
day
we
called
reception
a
few
times
for
concierge
to
help
us
take
our
5
suitcases
to
our
car
however
all
we
got
was
a
rude,
incompetent
woman
telling
us
we
need
to
wait
and
someone
will
come
to
help
us.
After
30
minutes
we
took
it
downstairs
ourselves.
The
female
receptionist
come
across
as
they’re
I
will
advise
as
many
friends
and
family
to
avoid
this
terrible
hotel.
I
feel
as
though
since
they’ve
received
a
few
awards
in
the
past
they’ve
become
lazy
and
laid
back!
Ethics
are
so
different
compared
to
other
leading,
prominent
hotels!
Only
positive
thing
is
Masjid
Al
Haram
is
5
minutes
away.