1/5 Ariana 5 months ago on Google
EDIT
(11/3/23):
Just
received
an
email
this
morning
stating
that
whoever
we
booked
the
room
through
(It
was
Wyndham's
own
website,
thanks)
had
never
booked
an
accessible
room
and
only
left
a
note
in
the
COMMENT
SECTION.
Which
again,
is
another
glaring
lie
towards
the
customer.
I
have
responded
in
kind
with
a
screenshot
of
the
booking
as
it
was
made
with
the
screenshot
clearly
showing
that
it
was
supposed
to
be
a
mobility
accessible
room.
Until
-any-
apology
is
made
I
will
not
give
Wyndham
or
any
of
their
owned
motels
another
dime
out
of
my
own
pocket.
Stay
away
from
this
one,
please.
If
I
could
leave
zero
stars,
I
-gladly-
would.
Will
never
stay
here
again.
Booked
a
mobility
accessible
room,
was
not
called
prior
to
check
in
that
the
room
was
not
actually
an
ADA
room.
Was
only
called
about
their
credit
card
machine
not
working.
Reached
the
motel,
upon
check-in
I
asked
if
it
was
an
ADA
room,
lady
at
the
front
desk
shrugged
and
said
they
were
ALL
accessible.
Which
is
not
true.
Found
out
from
talking
to
Wyndham
that
the
reservation
was
MODIFIED
without
any
prior
communication
to
just
be
a
regular
room.
Found
out
later
that
this
motel
had
contacted
Wyndham
(since
I
had
filed
a
complaint)
to
explain
that
WE
had
been
wrong
about
it
and
that
we
had
been
told
prior
to
arrival
that
the
room
was
no
longer
available.
I'm
only
writing
this
review
because
the
complaint
as
been
concluded
and
we
were
offered
points
as
an
'apology'
....
My
father
is
currently
wheelchair
bound
and
a
standard
sized
chair
would
not
fit
into
the
bathroom
nor
were
there
any
grab
bars.
He
could
not
use
a
good
portion
of
the
room
he
paid
for.
I
went
back
to
the
front
desk
where
the
lady
had
to
ask
someone
else
if
they
even
had
any
ADA
rooms.
I
was
told
to
go
to
the
3rd
floor
where
the
bathroom
still
would
not
fit
his
chair
and
there
was
only
ONE
grab
bar
into
the
shower,
nothing
that
had
been
promised.
We
reluctantly
stayed
in
the
first
room
we
had
been
given
but
I
will
probably
never
stay
at
another
Wyndham
owned
motel
again.
Also
the
continental
breakfast
consisted
of
just
coffee.
No
juice,
no
granola
bars,
nothing.
The
front
desk
upon
check-out
still
had
safety
bars
over
it
and
the
lady
working
(not
the
same
from
check
in)
was
extremely
rude
when
I
asked
for
a
paper
receipt
of
our
stay.
Not
worth
the
headache
or
the
lack
of
anything
resembling
hospitality.
I
hope
anyone
who
needs
an
accessible
room
can
find
somewhere
(literally
anywhere)
else
to
stay.
Also
not
worth
the
headache
to
be
lied
to
and
to
have
Wyndham
told
the
same
lies
to
paint
the
customers
in
a
bad
light.