Kampala Serena Hotel is the only 5 Star hotel in Uganda, its location is great, and it has wide parking space, it's not cheap but worth trying if you have the resources, I like mainly its conference hall, the big and high standard also the great food choices available here makes it perfect, I haven't slept there but I will try soon

The ambiance , service was outstanding and of course the buffet food was the best part . I love this place . If you want a relaxing place with good food . This is it

A prominent luxury hotel located in Kampala, the capital city of Uganda. Has very elegant architecture and hospitality, the hotel offers a range of amenities including spacious rooms, fine dining options, and conference facilities. It is a popular choice for both business and leisure travelers seeking a comfortable and upscale stay in Kampala.

Wonderful experience for a business or leisure trip. Plenty of things to do. Great food. Nice pub. Great gym. Daily full buffet + 2 other restaurants. Walking distance to city centre. Great service.

Indeed its a 5star hotel along kampala city and its well known for various ceremonies and functions plus a good reputation of hosting vital presidential meetings. Serena hotel has got a nice view and enough space for both parking of vehicles and good gardens which can be used for weddings and outside parties.its an old hotel where the name was changed from the former Nile Hotel to now Serena hotel.a nice place to visit.

Great hotel! We loved it, especially after 5 days in the jungle! Room was very comfortable & breakfast offering was good!

Serena is a beautiful place,....his is going to be quite the review, first, the nature..... there's trees around , the green did it for me, the rooms are exquisite...they're super clean, cozy, comfy . And yes, the service is amazing, the waitresses were very respectful and kind. And yes, the food! I loved it.... I could rate this more if there were more stars.

They gave us those old rooms with tiny beds, it felt like sleeping in a pram. The breakfast is 100% legit but also I think its OK for us to move on from the old hotels.. Maybe if you are rich they can put you on the new wing.. idk. But they are making their money so I guess who cares.

It's open and welcome and I personal love there hospitality

We had a family wedding at Serena Hotel at the end of 2018 in Kampala. It was a nice family gathering and beautiful wedding. The staff at the hotel were extremely friendly, ambience was great and I have such a memorable time in Kampala despite the crazy traffic jams. I would love to come back to Kampala for a longer stay and explore the beauty of Uganda and it's people. Thank you

Had tea at Explorer (a restaurant) in the Serena. Excellent service with an exquisite and serene ambiance. Good for high level private meetings whether social or business.

Had a very warm reception from the security, and the staff at the reception restaurant. We held a brief meeting with my team. There is peace and tranquility; quiet ambience in one of the lounge!. I would gladly recommend the place to anyone who wish to have a first class treat!.

The hotel is inarguably the finest on the Nakasero hill in Kampala. The ambiance, it's restaurants and setting accords the patrons a relaxing feel. There are no better terraces in town like the ones at this hotel. If you are on a business trip in Kampala and privacy is required, then this is the address. Well manicured gardens, ample parking, top security. Excellent service from staff

The place is neat, there's nothing like trash and mostly, the place is so quiet like you can do your things without being bothered 🤏 I loved it more... The environment is cool with flesh air

I had a meeting here with a colleague but the service was stellar. The ambience is calm and classy. Nothing over or under done. The service people anticipate your every need. I would go back again.

In order to find out why it is one of the leading five star hotels we have in Uganda you have to be there I am telling you from the service the hospitality and the security. A night at this hotel will prove me right🇺🇬

Kampala Serena Hotel is a luxurious oasis located in Kampala,Uganda's capital. Boasting elegant accommodations, world-class dining, and impeccable service, it offers a refined retreat for travelers. With its central location and timeless charm, Kampala Serena Hotel is the perfect blend of sophistication and comfort for both business and leisure guests.

It's one of the best hotels in uganda. While I was herefo a cup of coffee at the pool side in the evening....it was such a lovely evening.Really thanks for the hospitality

High class hotel, Serena has some of the biggest meeting halls. Good for concerts, events, conferences etc.. The interior looks so beautiful decked with various art. Pretty fountains and gardens outside augment the beauty and the sweet, calm atmosphere. The food is really satisfying too. Security and Customer service is at their very best. Though it might be a bit costly for your room, and booking space. Nevertheless, I believe they have offers.

I wish I could get day of there

A 5 star hotel in Kampala. Nice food served in the different restaurants, ample parking space, accommodation, internet and newspapers available

Serena hotel is one of the best hotels in Uganda with good tourism view. We secured and good for Visitors from allover the globe.

Very very nice. Good meals, spacious and freedom of rest

Peaceful and beautiful surroundings. Good service and food.

The gym is really good. Rooms are standard in this category hotel. The service is really average. Getting a coffee in the lobby is not possible. Even if every staff member is just hanging around and are having no guests to attend to. The service can best be characterized as carelessness.

It's such a beautiful place to stay in for adventure cause I enjoyed it's hospitality and cool environment

Legit 5-star hotel. I love the botanical view and the green cover.

The most massive hotel I have been to so far. Has excellent conference and events facilities. Venues that can fit in just a few guests to almost 3000. The service delivery is top notch, the environment is green and beautiful. It has several restaurants, the main one with a lake type of view and ambience, an italian one and even a fine dining one. Not to mention an executive lounge for VIPs. In short its a place to be.

Serena hotel is a home away from home Looking for the comfortable place, it's the still the best hotel in Uganda

Worse customer service ever. They take you for granted, Had no hot water during most of my stay. They even harrassed me for days for an error they made when charging me 50$ less than what I was supposed to pay for extras. They do NOT care about their customers. They pretend to, but they don’t. For the price they charge it is simply outrageous

I think when you need to feel comfortable with your own personal life it better visit this place please,and when you go there i want you to ask any body the place call lake restaurant place you will do this for me and you will thank for me letter In Sha Allah

Rooms were beautiful, food was great, staff were okay. The hotel is centrally located, but is far from the airport. Rooms have WiFi, TV provides average entertainment, and beds are comfortable. The ambience within the hotel is quite nice. It has a beautiful garden, and a pool. The hotel also has beautiful African artifacts placed all around the facility. I'd recommend if it suits what you're looking for in Kampala.

Wonderful place to be ... I don't know much about hotel classes, but I am sure it's a five stars of more

The staff are "AMAZING", very polite and helpful willingly. The room was nice but could smell occasional smoking early evening as my room was garden fancing but inside the room was excellent. The room has light refreshments and fresh fruits, and the fridge has soft drinks prepared daily. The location is great, and I felt safe here. Another great point, chef, were happy to fill any special request. Spoke to me in person ( a great plus for my fussy eating)

Fantastic property - very good breakfast, good facilities, great fitness area and pool. Staff are very friendly and accommodating. Has a fair location especially if Its a business trip. Rooms are comfortable and the foyer is wonderful. Very good option if you in Kampala. Family friendly too. Property has lots of historical information and the Explorer restaurant is a must visit. 😎👍

Wow the place has all you need with the perfect services rendered ranging from conferences,weddings dine in meals and many more

It was my first time to stay there but it was excellent. Front desk staff Sandra, Caroline 1, Caroline 2 and Rachell in account s were fantastic. My new year's eve/ birthday was fabulous. May be this year the residents should get a concession towards the entertainment. Other than that it was a 5÷ service. Am back this year.

I enjoyed to the best The environment was quiet ,the staff were extremely friendly. I loved the meals , always served on time . And also I loved the fact that they are extremely neat.Top notch.👌🏾👌🏾👌🏾 I would choose you again and again.. Being that it's at the centre of Kampala , we found it easily .

For a hotel that caters to business travelers they should have noise limits on weddings. There is a wedding on a Wednesday evening with very loud music -it’s so loud it feels like the wedding is in my room. Called reception to inquire and they said it’s a wedding and will end at 12 midnight with no solutions proposed. Unacceptable for a five star hotel catering to business travelers.

One of the best hotels in East Africa.

It's really a nice place, l like it

it's serene indeed

One of the best in Uganda

Great customer service and i like the consistence

Fine

They have the best ambiance

Services were fine.. Thanks

Good customer services

First Class services

Good place for relaxing...

Good ambiance, quiet and serene, customer service personnel up to par, decent meals.

It’s one of the five star hotels in uganda

This is a Five Star Hotel in Kampala. Please Visit this hotel for your Continental and local Dishes of your choice plus a King-Queen Treatment at your accommodation.

(Translated by Google) 5star hotel. (Original) 5star hotel.

Fantastic

If serena was a person

Awesome stay?

5 star experience

Good hospitality

Awesome

Great place nice scenary

The place has been good coz security is ok

It's acondiusive place

Italian and international food with good decoration.

Ever best

Loved

Very beautiful hotel

Good

I love this place , but its just too expensive for an ordinary ugandan

complete package for stay in abroad

Nice place.

It's story has been told by many, nothing I can add to make it shine than it is already. It's all cool!

Serene place

The environment is just amazing

Very serene quiet and Rich

Marvelous

Very spacious

I loved the green environment

Loved it

Great ambiance, professional staff and sumptuous food

This hotel pretends a lot but cannot live up to its 5 star aspirations.

Good lunch buffet today, keep it up!

Nice & super for stay & great Hospitality by staff .

Nice place you could ever dreamt of

Great Ambience and service too...You can't go wrong here...

Very fantastic good beautiful cool natural flowered wide open spaces secured hotel with nice designed decorated structures , fitted with fire fighting equipments across the whole place , fire Assembling place well catered for . I like it so do like it .

5star experience, beautiful ambience in the heart of Kampala

We spent a night at Serena Kampala hôtel after our safari The service was good The food was okay but unfortunately it was a buffet which is not very chic and clean for the pandemic and no vegan options at all... for a very expensive price Also the restaurant is not cozy Rooms were okay but nothing beautiful The pool Is full of kids which doesn’t make it a nice place to rest and no privacy And the hotel were organising a wedding so it was quite noisy Hope they can improve because the place has a great potential !

Great ambience and food 😘

Nice place

Great space, chill & relaxed environment

A memorable experience, natural environment, fresh air and good hospitality: hard to explain with words

Serena always exceeds their experience and very secure and neat as usual at all Serena Hotels in the different countries.

Just it's a very comfortable place with everything u need

It's wonderful place to enjoy ur honey moon and a vacation

Super 5 star hotel.. the food is on point! I'd give them a Michelin 3 star status indeed cos it's the best fine dining in Uganda. The lighting, compound, the trees are all life giving. Best hotel in Uganda

Good place to have your meetings, quite a good ambiance.

Beautiful seren environment. Hotel service food everything is top notch

Great place for meetings and lunch. Awesome buffett! Haven't stayed in rooms so can't review those.

In the middle of town yet full of nature and a touch of pastoralism if you are into nature. First class service

Hotel serena is located at heart of kampala. It's 5 star hotel with secure environment. Huge parking, Beautiful Garden and fountains. I specifically 💕 🎂 🍰.

Place your order now and we shall deliver it around Kampala

One of the best places I have been

Uganda’s most premier hotels. Everything here is world class - the rooms, the gym, the restaurants, the landscaping, that decor! Everything.

It give a fragrance of the pearl of Africa's nature and a general picture of how uganda 🇺🇬 looks like, following its design of the natural flowers 💐 and trees that are all over the place with in the central business place. It's really nice

Pearl Restaurant-Great ambience, Great customer service and great food.

It's such an eye catching place. Comfortable reception

Global standard kept no matter where. Same as found elsewhere

Excellent hotel, welcoming people and excellent service. 
We enjoyed our stay at Serena Hotel.

The best hotel in Uganda with all sports games, all types of foods and it's a good place for children

The hotel has good service and is well located in the heart of the city

We advise every body to come and enjoy at Serena even seeming pool is there

Liked the Turaco Hall for our conference.

Kampala Serena hotel, a well located hotel with many rooms for different occasions, meetings, fun and a tranquil hotel for wedding pictures. Services are provided on time. Nice food too. Price range from 75k and above.

The Kampala Serena Hotel has been recommended by my company for everyone who goes to Uganda, and this is where we always stay due to their great service. We've continued to stay here for many years and have no complaints. The hotel, grounds, staff, rooms, and food are all great! Thanks to Serena, I get to stay at a really nice and fancy 5-star hotel for a decent price (which is much more affordable than our US prices).

I loved the warm hospitality given to me, the ambience and cool breeze inside the hotel was so much rewarding. Will always go there for more 😘👍

Beautiful both indoors and outdoors... Exquisite meals in an environment filled with tranquility.🤗

It's a very good place i really enjoyed, am just here waiting for the next visit.

The best Serena I have been too in East Africa

It's a five star experience

It's a nice place to hang out!

wow really loved everything from food to accommodations.... classy always

Nice meal I had.

Great place to be. Lovely restaurants, bars and the staff.

The new lady guard at the main hotel entrance, didn't get her name but she is very nice. And.....the best hotel so far.

Had a wonderful experience here. The pool is huge, clean and deep enough. The meals were amazing. Amazing service from Martin and his team at the pool.

Wow Excellent. First visit to Serena Kampala and totally in love with it. You need to visit and experience the same.

It was so good, very clean and green environment with fresh natural air. You should visit @kampala Serena Hotel

Nice Reception, staffs are organized, the conference hall was enough for our Function

A true Ugandan pearl in the heart of Kampala and the name is an understatement. You have to visit The Kampala Serene Hotel when you are in town.

Strategic in city, quick services. Generally the coolness describes the real pearl of Africa!

Location is very convenient, rooms are clean and nice but i feel needs to be upgraded furnitures are very old and specially bathrooms fixtures needs improvement. Compound was really nice with nice garden to enjoy breakfast. I felt breakfast had very few choices and pork items were more.which I cannot take. Overall it's the best compared to others in the area.

Great space! Lovely amenities and good service. Worth the experience.

Nice and quiet environment

Very good reception , conducive environment and ofcourse exotic experience .

Street views of the famous Kampala sheraton hotel.

Best hotel in Kampala. This is the 5th hotel I've stayed at in Kampala and definitely worth the small extra cost.

Best buffet. Super cold beer. Nice working space. Super nice customer Care

Not a 5 star experience in terms of food,service and experience..wi fi poor. Rooms and common areas need a refresh…quite a sterile environment. Sheraton up the road is much value for money in my experience.

Best hôtel in town, very comfortable rooms, however the waiting for check in was long, things were missing in my room, safe box was broken and never repaired, food at the restaurant took over an hour to arrive.

I have stayed here so many times pre-COVID and this week’s stay was not pleasant. My WIFI kept going off and on and the front office was not helpful. There was a double deduction on my credit card and the hotel didn’t initiate a reversal. They asked me to wait for 3 working days so my bank could initiate the reversal if the money wasn’t claimed. It being a Thursday, it meant I have to wait 5 days for this. No manager on duty to address my concerns. For the price we pay for a night here , I expect excellent services. Very disappointed client.

Absolutely pleasant and beautiful experience, friendly staff, amazing restaurant and aesthetics are phenomenal

This place does not need much talking about but I especially love the unending parking provisions. Was flooded the last time but the team did a great job

The Kampala Serena Hotel is an oasis of cool and green, with a secure environment ideally located in an excellent location in the heart of Kampala, which is the focal point of national, regional, corporate, political and social life. Surrounded by 17 acres of beautifully manicured water gardens, our hotel attracts visitors to Kampala seeking 5-star amenities including elegant accommodation, gourmet cuisine and a superlative Conference Centre that sets Kampala Serena Hotel among the city’s premier business hotels. Our 5-star Kampala hotel features 186 guest rooms of remarkable sophistication and comfort, including 14 spacious suites that range from unique, open plan Executive Suites to an exquisitely presented Royal Suite. Lose yourself in the beautiful, tropically styled free form swimming pool tucked among rock terraces, wooden bridges and a waterfall. Savor a fine dining experience like no other at the radiant Pearl of Africa restaurant, or unwind with friends or colleagues in the Champagne Bar. Explore a world of wellness at the Moroccan palace-inspired Maisha Spa and Health Club, home to Swedish saunas, Turkish steam rooms, a plunge pool and a state-of-the-art fitness center. Experience the wonder, inspiration and delight of the Kampala Serena Hotel. The Kampala Serena Hotel is part of an international collection of 5-star hotels chosen for their architecture, design and distinctive cultural experiences.

It has the most corporate environment around Kampala, ample parking space, delicious meals and warm reception

It’s the leading Hotel in Uganda with the best hospitality

Indeed a place of class; very welcoming and professional staff. Strategically located in the heart of Kampala city, Serena Hotel will give you the best experience at a cost worth the class of your event. I liked the illumination system of the venue in particular. Looking forward to having more events and experiencing the professional treat by the staff

Lovely. The staff are really friendly and helpful. Wide variety of foods: both local and international to choose from.

It was a serene. Environment, so peaceful for a formal meeting. Keep it up.

If you ever want to dream big for a night, try Serena hotel

GREAT AMBIENCE... BUT PRICEY...

This is one of the nice hotels around Kampala city. The green and natural setting is just amazing. At night, I could hear crickets, frogs in the pond, and a few birds. Nice and serene. The service was nice. The food was nice too.

At the pool side, ordered for food it took more than an hour to be served. The burgers simple and not delicious. Was disappointed to say the least! For that price to serve sub standard meals is underwhelming. Hope it gets better. Otherwise it’s a lovely place. Also the he music at the pool side is turned on too loud, you have to shout to have a conversation.

We booked a birthday party for my wife. The party was to be on 15.2.2023. We booked this party a week in advance and ordered a birthday cake to be supplied. On the night of the 15th we were kept waiting and waiting for the cake to be brought to our table. We were kept waiting for over 46 minutes. No one came to us to explain what was causing the delay. We had to eventually demand an explanation as everyone we asked just made excuses. We were eventually told they had forgotten the cake and were making one. This was at 11pm. We told them it was now far too late and not to bother. The staff there have a couldn't care less attitude the fact they had ruined my wife's birthday party didn't bother them one bit. We only received an apology after we asked for one I will never use this place again. Their attitude is disgusting .

It’s really a beautiful place for a holiday, vacation, business, I enjoyed every bit of the place from the service , the rooms where so comfortable, classy, relaxing , breakfast, everything went well check in and out. Was okay .

I went to Kampala Serena Hotel for a business meeting. My meeting counterpart was extremely late thus my driver and I took the opportunity to eaten the buffet. Fantastic staff, great food, lovely experience. In the 40 years that my driver was in Kampala, he had never had the opportunity to enjoy the Serena. It was a great experience for Joseph!

Looking for luxury and spacious , it's this place. The food is also awesome, there is a variety from around world. Not forgetting the nature around speaks for its self.

Kampala Serena like the name is a Serene Five star Hotel in the heart of Kampala city hill that offers top notch accommodation, Restaurants including outdoor, and massive conferencing facilities. With one of the most ecstatic gardens in any hotel in Kampala it offers perfect outdoor venue for private parties such as corporate and birthday and or wedding sites, with birds and great food and spa. Transport arrangements from Airport in Entebbe to the hotel and back. You are not in Kampala until you dine at Serena Hotel with both local and continental cuisines on board.

Great service. We were here for a breakfast meeting. The breakfast options were endless and delicious. I loved it and loved every delicious bite. The staff were friendly and swift unfortunately I didn't capture photos of our food.

One of the few 5-star hotels located in the centre of Kampala city. It is easier to walk from this hotel to the nearby golf course or the shopping arcade around town. The rooms are comfy and very clean. The food is great and the staff are always welcoming with a smile on their faces. Best place to be in Kampala. Did I mention, it has conference and business facilities?

Worked here,as a pioneer i loved the great experience shared that still drives me to date. Keep up the good spirit & work.

Serena Hotel Kampala is an exceptional five-star hotel that truly deserves the highest praise. From its world-class services to its luxurious rooms, this establishment offers an unparalleled experience that is second to none. First and foremost, the service at Serena Hotel Kampala is simply outstanding. The staff members are professional, attentive, and genuinely committed to ensuring the utmost satisfaction of every guest. From the moment you step foot into the hotel, you are greeted with warmth and courtesy, and throughout your stay, the staff goes above and beyond to cater to your needs and make you feel like a VIP. The rooms at Serena Hotel Kampala are the epitome of luxury and comfort. Each room is elegantly designed and meticulously appointed with top-notch amenities. The attention to detail is evident, and the furnishings and decor create an atmosphere of refined elegance. Whether you choose a standard room or a suite, you can expect spacious accommodations, plush bedding, and breathtaking views of the city. The dining options at Serena Hotel Kampala are exceptional. The hotel boasts a variety of restaurants and bars that cater to every culinary preference. From international cuisine to local delicacies, the talented chefs skillfully craft dishes that are both delicious and visually stunning. The dining venues themselves are beautifully designed, offering a delightful ambiance for a memorable dining experience. In addition to its exceptional accommodations and dining options, Serena Hotel Kampala offers a range of amenities to ensure a truly indulgent stay. The spa facilities are top-notch, providing a serene and rejuvenating environment where you can unwind and pamper yourself. The fitness center is well-equipped, allowing guests to maintain their workout routine even while traveling. The swimming pool is an oasis of relaxation, offering a refreshing escape from the bustling city. Furthermore, the location of Serena Hotel Kampala is ideal for both business and leisure travelers. Situated in the heart of the city, the hotel provides easy access to major attractions, business districts, and cultural landmarks. Whether you're visiting for business meetings or exploring the vibrant city of Kampala, Serena Hotel Kampala serves as the perfect base for your endeavors. In conclusion, Serena Hotel Kampala deserves every bit of its five-star rating. The impeccable service, luxurious rooms, exquisite dining options, and range of amenities all contribute to an unforgettable stay. If you're looking for a truly exceptional hotel experience in Kampala, Serena Hotel Kampala is undoubtedly the place to be.

The service is excellent here, parking big and the environment is natural. For those who prefer touring the capital city the hotel is located in the city.

I recently had the pleasure of staying at the Kampala Serena Hotel during my visit to Uganda in November 2022, and I can say that the experience was quite impressive overall, meriting a solid 4-star rating. From the moment my journey began, I felt well cared for. I had arranged for a premium airport arrival transfer (Toyota Landcruiser), and the pick-up process worked without a hitch. Upon arrival at the hotel, the check-in process was efficient and welcoming. The hotel grounds are expansive and beautifully maintained. The eye-catching gardens and pools add to the resort's serene atmosphere and provide a lovely backdrop to your stay. It is indeed a large property, an oasis in the heart of the city. The executive suite was spacious, but it could benefit from a refresh. The furniture showed noticeable wear and tear, with several marks and spots that detracted from the overall ambiance. I also encountered a cleanliness issue; however, the hotel management handled it promptly and professionally. They apologized sincerely, providing some delightful goodies in the room and a complimentary late check-out as a kind gesture of goodwill. In a surprise gesture, the management also acknowledged my birthday with a gifted cake, adding a special touch to my celebration. The hotel's gym facilities are extensive, catering to every fitness enthusiast's needs, while the spa offered a professional service that was a wonderful retreat. The massage was superb, adding to the relaxing environment of my stay. The dining options available at the hotel are plentiful and satisfying, with each restaurant offering its unique charm. However, the stay was not without its flaws. During check-out, there was a misunderstanding regarding the charges for the pre-paid arrival transfer, which caused an unnecessary delay and inconvenience. Thankfully, it was eventually resolved, but it highlighted the need for more consistency in the hotel's services. In conclusion, the Kampala Serena Hotel delivers a beautiful setting with generally high-quality services, but there is room for improvement. A refurbishment of the rooms and enhanced consistency in services would make a world of difference. Despite the minor hiccups, I would still recommend this hotel for those looking for a tranquil retreat in the bustling city of Kampala.

Kampala's premier 5-star hotel, conveniently situated in the heart of the city. The prime location allows guests to enjoy easy strolls to nearby attractions such as the prestigious golf course and bustling shopping arcade. Whether you're here for leisure or business, our hotel offers the perfect blend of luxury and accessibility, ensuring a memorable stay in the vibrant city of Kampala.

The hotel is in a very good location. I stayed with my family and we were very satisfied. Hotel staff were helpful in every way. It was a comfortable and enjoyable stay.

An islet of peacefulness hotel in . . It is quitethe suburb of hectic Kampala It is quite far from the centre, just by lake Victoria, so going to centre through the rueh hour and Kampala's traffic jams might need some patients. But the views and the air worth it. The rooms are spacious and well equipped. The breakfast and the dinner buffet are very diverse and tasteful. The pool is great, the spa is very nice and the gardens around are joy to the eyes. The stuff are wonderful, always try to help in a friendly manner. They give a genuine impression that they are happy you stay in their hotel.

I stay in this hotel quite a while ago. Once in 2016 and once in 2021 right in the middle of pandemic. The yard is incredibly beautiful. You need to pass the security checkpoint at the gates to enter. The following are the pictures I took when I was there.

*Staff at the reception (front desk) are not friendly at all, not welcoming, the first face you meet when you arrive is frowning. WORST CUSTOMER SERVICE EVER! *Room needs a lot of renovation, very old furniture. *The pictures shows a bidet in toilet, but this is not true. *Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty. *pastries and bakeries are 👎🏻 *The noise at night is unbearable *House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake. *House keeping will enter your room casually when you are in it! without putting the "make my room" sign! THEY NEVER APOLOGISE FOR THEIR MISTAKES! I will never come here again and will never recommend it to anyone.

I loved the complimentary drinks, snacks, and fruits in the room. And they were all Ugandan products, that is cool.

The food tasting was amazing and showcased so much creativity and skill especially the dessert. The service was impeccable.

Lovely atmosphere,quiet,serene, elegant. Great for a date for those that can afford it😅. Great food.

Has a great Ambiance of beautiful views , Exquisite services , you need to check out ..

I always take solo vacations at Serena atleast twice every quarter of the year, and I would recommend it to anyone any day. Thanks to the stuff so humble and welcoming. My stays ate always lovely.