If you sign a lease at Southgate, you’re signing your way to hell. I lived here for a year and do not recommend renting at Southgate to anyone. Since the change of management around January 2023 the quality of service and maintenance went down significantly. For instance the elevators started having CONSTANT issues and to this day they are still in disrepair. There was also an increasing number of safety issues with unauthorized people entering at night. The building has very poor security protocols, besides just a mere code to enter any door and access any floor. There is no security staff at Southgate and the management could not care less about it. Any other respected serviced building in Miami would have security 24/7 staff on site. The “front desk” could not be less helpful, they do not accept any packages or check who comes into the building and at this point no one knows why they are still employed. The management implemented predatory practices such as increasing our utility bills without any reason. They simply stated that there would be an increase of around $150 per month for everyone, out of the blue. And if you ever need to rent a parking spot from them, god help you. They also tried to increase my rent by 7% while I was already paying ABOVE market price for my unit. When I tried to negotiate with the community manager, Saide, who is particularly unresponsive, she said that they could not go much lower due to market conditions. I then learned that they had to cut my rent by $400 a month when the unit went back to the market after I left, undeniable proof of their incompetence. And of course, they charged me around $450 of “standard” cleaning and painting fee at checkout and deducted it from my deposit, while the contract does not mention any such fee, only a $65 carpet cleaning fee. That greedy management company and their staff on site are absolutely ruining the experience of renters. Run away! There are much nicer rental buildings in the area, with lower rents and better management.

I strongly recommend not renting here. I have been here for 5 months, and I am very unhappy with the experience. I wish I listened to the reviews written here. I was renting from out of town and was wow-ed by the views and amenities, but nothing is more important than having good management. The "resort style living" includes: 1. Unending, highly variable fees for your apartment and the common areas: trash, pest control, sewers, electric, water, consolidated statement fee etc, etc. We have literally paid $375-675 (includes parking) above our base rent every month. 2. A dishwasher that makes all your dishes smell. I've contacted maintenance more than once about this issue and no resolution. I've cleaned the dishwasher and filter many times, I've run the dishwasher with vinegar and still smells. Have resorted to hand washing all my dishes. I'd trade every amenity in the building for a functioning dishwasher. 3. A parking spot on the 6th floor on the open roof for $214 in a building across the street. I've emailed the "concierge" service to change my spot to one of the open, covered spots (of equal price) and they don't even bother to respond. Very impractical set up if you are a person that works every day. There are several other negative things about this building that I could say but honestly I can tolerate a lot of those things. What is intolerable is living somewhere where they don't value the tenant or respond to requests that impact your daily life, and yet still ask them to pay a limitless number of fees. Please do yourself a favor and rent somewhere else!

New management took over this year. The building is less secure as guests are no longer required to check in at the desk and provide ID, allowing unmonitored access to the building, elevators, and units. New 7 digit key code entry system that often malfunctions, it is also unsanitary and inconvenient. Elevators are often out of order, sometimes 2 out of 3. No more concierge. No more valet. Parking garage across the street for residents is now more expensive and less convenient, including new assigned roof level parking. Staff is directed to question residents and guests they do not recognize while using amenities and require proof of residence. Gym cleaned infrequently and often out of disinfectant wipes. Dog park no longer accessible from north tower due to new retail on bottom floor. Also, dog park is shared with illicit substance use community throughout the day and becomes crowded at night. Previous security patrol no longer present. The close knit community feel left with the old company, along with some of the beloved staff. New staff is responsive and respectful, however, not very helpful when concerns are brought forward because of new policies and management rules. Two stars for stellar views, beautiful feature pool, very walkable neighborhood, and easy access to the highways.

I agree with the recent comments. Prices have skyrocketed and the general quality of the building has deteriorated with the new management. I could say a lot, but there are a few things that any potential new resident should know. 1. The elevators. I cannot remember the last time I had three functioning elevators in my tower. Most of the time we are down to one elevator (in a 15-floor building). Living on an upper level, this has caused me to be late for work more than a few times. In sum, this [very expensive] building lacks basic infrastructure. I also confirmed this morning that the certificate of operation in the working elevator expired in 2022. So, there appears to be a safety issue and/or code violation as well. 2. The parking. After your lengthy elevator ride, you park in the garage across the street where you must take another [usually non-functioning] elevator to your assigned spot. Starting this month, residents were kicked off of floors 3 and 4 and banished to the roof. What's more, they raised the price from $125 to $200 per month. Level 5 is semi-covered, but I got stuck with a spot on 6 (and the price is $200 regardless). It's full open-air roof up there, not ideal for Miami summer and the rainy season. So, factor this into your expenses if you need a car. Also, factor in the inconvenience (just wait for your first big grocery run). I'll also mention short-term rentals. It's not supposed to happen, but it does all the time. None of these vacationers have ever bothered me so its not a sticking point but I include it for informational purposes. Overall, the building makes a great vacation spot. But, it leaves a lot to be desired in terms of convenience and functionality for a working person.

Long story short: Terrible new management. Used to be great. I would not recommend for anyone to move here unless your expectations are really low. I've been living here for over 3 years and the building was a great community. The new management under AIR is only concerned with one thing: making more money. (AIR stands for Apartment Income REIT Corp - with INCOME being their #1 concern). They have made constant changes in Southgate and it can no longer be called a luxury building. For example: - They replaced the old cleaning crew (building used to be spotless) with a cheaper crew and the building is NOT clean. It's gross in many areas, elevators, trash cans, walls, hallways, the gym room is always full of dust and hair - They removed the parking gate to replace it with a "new" gate and increased parking from $135 to $200 to justify the cost. Surreal. - They replaced the key fob entry system with codes which has made the building LESS SAFE. Anyone can enter with a code. - They just converted a beautiful clubhouse room where people used to have birthday parties and/or use to work and gather into a giant locker room - a service we currently had for free for which residents will now have to start paying in a year! They have the nerve to frame this as a "new feature". - They are now passing building operation costs to residents onto their monthly bills. On top of that, constant issues, especially with the elevators. - 3 elevators per tower. One of them in the South tower has been out of service for over 2 months. - We're often running with only 1 elevator (for ~200/250 units I believe) which takes forever. - Today ALL 3 ARE OUT OF SERVICE. It's almost 9 AM and we have yet to receive a formal email from management. If you have trouble walking or need to bring anything up, like your bike, you're stuck. See photos - just a "sorry" sign. This is a hazard. - The doggy area is always full of broken glass because it's next to a dumpster which is always overfilled with large items by the way - the glass problem has been one I've complained since I moved here and they only pretend to care. - Some residents do not care at all and they will be your neighbors - like throwing away dog poop bags in garbage by the elevator or never picking up after their dogs, or letting them pee by the front door - but again, considering how many dogs live in the building, management should do something and put proper equipment around the property. Oh I forgot to mention the MOLD. So many units dealt with mold issues (including mine) that the building tried to cover as "dust". We had to call on professional third parties to prove those issues and it was a huge mess. There was mold in the A/C duct in our bedroom and we had to leave the apartment for 2 days while they removed part of the wall and replaced it. I'm not a negative person - I'm just giving you facts about the building and reasons why we'll be moving. The increases in rent are not longer justified. Now on the plus side: - Most beautiful sunsets you'll ever see - Amazing view, sometimes you even see dolphins swim by! - Great pool - Convenient and walkable location - Relatively quiet units and building Beware of manipulation from the building, responding "we're not able to locate your unit" to make it sound like they're fake reviews... If you're considering moving here, read recent reviews only.

This is the best apartment community in Miami Beach! And I really want to emphasize the word COMMUNITY. The office staff, the front desk staff, maintenance crew, cleaning crew...they are all super nice, professional, and take pride in the property. And that pride and joy in their work creates such a welcoming and warm community. And the property itself is stunning! The views, location, and amenities are why I chose Southgate. This place looks and feels like a resort. I also really appreciate the 24 hour security and how safe the communityc is for my wife and I. If you are looking to make Miami Beach your home, I would definitely recommend checking Southgate Towers out!

Southgate Towers is amazing! We've lived here for years and the community here is awesome from our great neighbors to the wonderful team! The whole team feels like a family here, very close and connected to the residents! From the front desk to the maintenance team to the management team they are all kind, helpful, and very personable. It is super family-oriented here, the team is always creating fun events for the community from holiday parties, our local DJ at the pool on Sundays, yoga on Wednesdays, poolside projected movies on a huge screen to random ice cream nights and events. The grounds are pristinely kept and the amenities are everything you would imagine at a luxury building. Thank you to the owners of this building and the team who manage it all for creating such a safe community for families. It reminds me of how it was when I was a kid, all the kids playing together outside and having a close-knit community that you can trust. Living here is like a parallel universe to the rest of the world in our endless summers and gorgeous pool looking across the bay at the Miami skyline.

Love this place! We had a superb experience with signing up the lease. Chris did an awesome job showing us the apartment and guiding us through the process. The staff in general is very helpful and friendly. The maintenance request system works like a well oiled machine.