1/5 Kelly C. 8 months ago on Google
If
I
could
leave
no
stars
I
would.
My
appointment
was
for
10:30am
with
JERRY.
(made
this
appointment
a
month
in
advance
&
spoke
to
him
personally)
I
arrived
at
10:25am,
to
find
out
Jerry
was
not
there
&
apparently
would
be
an
hour
late.
Some
of
the
staff
told
me
Jerry
would
be
there
sooner.
One
of
the
staff
members
asked
if
I
could
show
them
a
picture
of
what
I
wanted
and
if
they
could
take
a
look
at
my
hair.
They
then
told
me
Jerry
was
on
the
way
&
would
start
parting
it
and
wash
it
to
prep
it
and
Jerry
would
continue
it.
The
lady
Angie/
Andri
(not
sure),
started
doing
my
hair
I
was
explaining
to
her
what
I
wanted
and
didn’t
want
&
explained
that
my
front
bang
should
be
untouched
due
to
it
being
my
baby
hair.
There
was
a
clear
language
barrier
and
she
dismissed
me.
I
allowed
her
to
continue.
She
was
being
very
rough
&
yanking
my
hair.
It
was
now
about
12pm
&
JERRY
was
still
not
there.
Finally
Jerry
arrived
by
this
time
my
hair
was
bright
yellow.
I
asked
him
why
he
was
so
late
&
why
he
wasn’t
the
one
working
on
my
hair
when
I
was
recommended
to
him,
made
an
appointment
with
him,
&
spoke
to
him
about
my
hair.
He
expressed
he
teaches
the
staff
&
he’d
give
me
great
hair.
My
hair
at
this
point
was
bright
yellow,
never
seen
my
hair
that
yellow.
I
could’ve
used
box
dye
&
had
better
results.
I
made
it
so
clear
I
didn’t
want
my
roots
touched
especially
my
bang
area.
However
it
was
done
anyways&
I
was
told
to
close
my
eyes
while
it
was
being
done,
I
obviously
didn’t.
At
this
point
I’m
very
frustrated
&
fighting
tears.
My
hair
was
ruined
&
it
was
1pm,
I
walked
in
at
10:30am.
I
start
expressing
to
Jerry
I
wanted
him
to
do
my
hair,
&
not
the
woman
doing
it,
I
had
only
agreed
to
her
starting
it
off
because
they
told
me
Jerry
would
be
there
soon.
Jerry
expressed
to
me
HE
DOES
NOT
DO
HAIR,HE
TEACHES
how
to
do
hair.
He
expressed
if
he
did
everyone’s
hair
the
line
would
be
out
the
door.
To
which
I
was
extremely
confused
because
I
made
an
appointment
with
him,
spoke
to
him,
he
showed
me
all
his
work
saying
he
would
give
me
the
hair
we
discussed.
If
I
wanted
a
student
doing
my
hair
I
would
go
to
a
professional
beauty
school
&
get
it
done
for
free.
This
is
my
natural
hair
that
I
take
care
of
very
carefully
&
trusted
this
“professional”.
Jerry
started
doing
my
hair
when
he
saw
how
upset
I
was
&
frustrated
with
my
hair
being
fully
bleached
&
yellow,
a
color
I
never
in
my
life
would
want
I
don’t
think
anyone
would.
He
then
kept
walking
off
for
cigarette
breaks
&
the
lady
continued
to
do
my
hair.
After
I
calmly
expressed
multiple
times
I
didn’t
want
anyone
that
wasn’t
him
doing
my
hair
as
she
had
already
done
enough
damage.
Jerry
told
me
I
could
leave
&
come
back
the
following
day,
after
being
there
from
10:30am-3pm
with
just
getting
my
hair
burnt
off
&
it
being
yellow
now.
I
expressed
to
him
I
was
not
leaving
with
my
hair
in
those
conditions.
For
hours
they
claimed
I
had
to
just
sit
with
the
foil
in
my
hair
while
he
worked
on
plenty
of
other
clients
&
took
cigarette
breaks
&
lunch
breaks.
I
was
offered
a
cigarette
which
I
declined
because
I
don’t
smoke,
but
was
never
offered
a
food
break
or
water
after
being
there
like
I
said
since
10:30am
and
it
was
now
3pm.
The
lady
now
dyed
my
roots
black,
my
roots
where
light
brown/
dark
blonde
when
I
walked
in.
I
never
asked
for
black
roots.
There
was
now
bleach
on
my
dress,
which
they
didn’t
cover
or
take
money
off
for,
nor
did
they
apologize
for
their
lack
of
professionalism.
At
this
point
it’s
7:30pm
when
the
dye
is
done
&
my
hair
is
now
black,
yellow,
grey,
silver,
purple
and
blue.
Jerry
starts
trimming
my
ends
&
the
lady
let
me
know
she
was
leaving.
I
expressed
I
had
to
grab
cash
to
give
her
a
tip,
although
no
one
in
that
“salon”
who
worked
on
my
hair
deserved
a
dime
I
still
gave
each
a
$20
tip.
Jerry
was
calmly
&
carefully
trimming
my
hair
&
out
of
nowhere
started
cutting
random
pieces
of
hair,
I
quickly
asked
him
why
and
what
he
was
doing.
He
was
in
clear
rush
to
smoke
a
cigarette.
He
finished
my
hair
by
8:40pm,
40min
after
the
salon
closed.
I
was
there
since
they
opened.
He
edits
the
pics
also
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