My PCP got changed roughly 6 (!!!) times in 3 years I was seeing them. I constantly wait for 2 hours for my appointments. The nurses can be nice, however wither new of careless and as a professionals are close to zero.

This place is all around terrible. The customer service is sub par. For a medical establishment, there is concern for the health and well-being of the clients they serve. Reception staff is usually nasty and rude and it is almost impossible to actually reach them by phone. If you are able to get treatment somewhere else, I’d suggest you do so. This place isn’t worth the headache.

I've been going here for years, my experiences with all the staff except the front desk have been great. The front desk however is a fricking nightmare, they're rude, they never answer the phone, and are rarely helpful. I'm all for everyone getting a dollar but sometimes your job needs to be replaced by an ipad so you can be freed to pursue your true passion.

This place is awful, they blatantly discriminate against TRANS PEOPLE! I tried to make a appointment because I had a seizure, they told me that I COULD NOT EVEN MAKE AN APPOINTMENT unless I first attended their ¨TRANSGENDER ORIENTATION SESSION¨ even though I was not seeking transgender care, just a normal medical appointment!

This clinic has been my lifeline for trans care and general care since I moved to the city part time, and then full time. Only complaint is sometimes when they call it's an immediate hangup from their side.

This clinic is awful. Unfortunately if you are transgender there are not many places that specialize in comprehensive trans care, but even then this place is a nightmare to get anything done in. It seems like there is no consistency, follow-up, or any way to keep everyone in the loop. I made an appointment which was confirmed at a certain date and time, I even received a text confirmation, I live in Staten Island and I have agoraphobia so it's not easy for me to get to Manhattan. I show up at my appointment time and they tell me my appointment doesn't exist. I show them the text confirmation. They don't care. That is one of many, many examples of such experiences. For instance they lost my blood work to send over to my surgeon THREE times resulting in my having to postpone my entire surgery. I ended up just getting my blood drawn at quest. I get told I'm going to be sent a referral and months later I call in to see what happened and they forgot about it. . . seriously get more budgeting or something to get your act together it is insane!! The only positive experience I have had with them is that their trans team is on point with getting your surgery letters written within a reasonable time. Everything else is trash.

The staff have an attitude. It's not just the doctors. The phlebotomists and the front desk staff seem like they were trained to be rude by the doctors. They would also benefit from receiving sensitivity training since they have staff who do not use the correct pronoun even after you correct them.

I spoke to someone on the phone about a walk in covid-19 booster shot. I explained to them that I had received the J&J vaccine and I asked if I could come in for a booster shot first thing in the morning, they said I would only need to bring my vaccine card. When I arrived the next morning the lady at the front desk told me that I needed a letter of recommendation from my doctor stating I had a preexisting condition and recommending a booster shot, even though the CDC guidelines specifically state that anyone who received the J&J vaccine at least two months ago and is over 18 is eligible to receive a booster dose. When I asked to see this rule in writing (because it's not mentioned on the website or was mentioned to me on the phone) or speak with a supervisor the lady flatly refused. It is extremely inconsiderate considering people take time off work to get their vaccine, and the fact that this clinic is not following CDC guidelines about administering the vaccine raises other concerns about where else they may be cutting corners. Stay far away from this place.

Firstly I’d like to say I’m grateful I found this clinic because they are helpful professional and have a live phone operator when you call but only after guessing which options to choose from when trying to contact them because no one answers when you call we have to choose which is confusing as the choices aren’t clear or non existent but I’m grateful to speak to a human being nonetheless. However phone operators assure you’ll meet with doctors when truth is you need to meet with a social worker to get assessed first then forwarded to a doctor elsewhere which isn’t told to clients and should be other than that they’re great. Dr Sismon is the best doctor he’s attentive knowledgeable outgoing personable and makes you feel comfortable and explains everything in detail which is greatly appreciated I recommend him. Their offices are clean but never have hot water and clients only receive metro cards when meeting with doctors so make sure to schedule seeing anyone else the same day you see your doctor or be prepared to walk home. June their social worker in my experience is great quick and no nonsense but gets annoyed quickly. She gave me an assessment of questions but wasn’t listening when I asked for various things until after explaining I don’t have time to keep meeting with her every week month or the other and when she asked what my hiv medication was I informed her I took 13+ & didn’t know them off hand and she said “it’s usually just one pill” in a judge mental way which made me feel guilty or wrong for taking so many medications so I pointed out that I not only had HIV but have AIDS too and added thankfully my medications keep me alive but she didn’t say anything or apologize. She called my health insurance on speaker phone to ask them if she and her colleague could write support letters instead of doctors because that’s how she did things and was told what I had already informed her. Then I spoke with Christina another social worker but through video chat who was pleasant outgoing and just great but she too encouraged me to settle for two letters when I need 4 from three providers. So my advice is for anyone employed to help people especially in an HIV clinic where we’re fighting for our lives as patients to listen to us as we get ostracized in life and ignored when all we need is common courtesy respect and deserve to deal with professionals. Staff should be trained not to assume or be rude so hope my experience is not repeated by others as most clients just take it but I don’t as I’ve been an advocate for decades on tv in Washington DC etc not only for myself but for homeless HIV positive addicted mentally ill and LGBT etc. I wish everyone knew this rule of sticking to being professional while being employed working with patients battling a life long incurable disease. I am happy Apicha is not a part of the terrible Mount Sinai clan who misgenders humiliates and belittles trans patients and never supply human beings to answer questions or help with scheduling. I appreciate Apicha’s automated appointment reminders they’re very helpful and staff to me have all been professional yes even front desk gals regardless of reviews and other staff even if we don’t speak they’re professional and I appreciate that because I try my best in being so myself. I know everyone has a different experience so I try to keep an open mind but at the end of the day it’s a legal business establishment and we both clients and staff should be professional as we’re supposed to be civilized coexisting in NYC the most fabulous city in the world. I fully recommend this clinic as I see more positive then negative in my experiences thus far. Perhaps later when I have only positive experiences I could change my star review to more and would be open to volunteer with this establishment as I believe we could benefit from each other and look forward to our lengthy partnership. NOTE to Apicha: there’s no need for me to call your manager as I simply shared my experience thus far hopefully you’ll take note.

an absolute joke. i waited for 40m after my appointment time and they couldn’t tell me when i would be seen; not even a hint of apology. i walked out and am looking for another provider.

The worst service, there is no organization, you come to the apartment and wait for hours after that, and no one apologizes and does not give reliable information. How the community center is the worst.

Wow, I'm SHOCKED at all the bad reviews. Complaints about the front desk and staff. I've been treated kindly and with respect from day one. I'm a single dad and one time when I was getting blood drawn the ladies at the front desk on the first floor took my daughter and watched her for me. I now have a new doctor but before this clinic I went to another community clinic and I learned to deal with the change of doctors, I always wish them well and thank them for their care. I will miss Dr. Hafiz Maje, he was always kind and explained things thoroughly and encouraged that I ask questions if I was confused. Now I look forward to my new doctor and if she leaves one day, I will do the same thing. Life is about adapting to change, doctors are humans with lives of their own, they're not our parents. I'm ftm and whenever I need a refill it gets done in a timely manner, I know to give them a heads up in advance since they are busy and I'm not their only patient. I've never had to wait a very long time to see my doctor. I recommend this clinic to anyone who is an adult who is of sound mind and not a soft millennial/genZ'er that cries about every little thing, "oh no, you looked at me funny, I'm going to cry about it and leave a bad review". GoH. They do their jobs, and a damn good job if you ask me, having to deal with these softies must be hard. **Disclaimer: I'm not talking about ALL millennials & gen Z, I'm a millennial and know plenty of thick skinned gen Z**

In my last 4 appointments the doctor has been 30 min- 1 hour late. I called to tell them this next timer I might be 10 min late and they said if I’m being 15 min late the practitioner can reserve right to cancel. I have waited a whole hour for appointments with no apology and terrible terrible front desk customer service. If on my next visit the doctor is equally tactless and the staff are rude, I’m truly taking my services to a totally different clinic. This clinic has been in decline for the last three years and the stellar service that I one knew after ten years of being here Is completely gone.

Worst customer service , rude front desk when answering the phone , i always wait minimum of 1 hour even i have an appointment, not a lot of care providers, will transfer somewhere . Been a client for 5 years , but this gotten bad and bad .

I arrived on time to an empty waiting room. The PA and MD spent 15 mins ***in front of me in the waiting area*** chit-chatting with front desk personnel, before taking me in. My feedback, about this and other things, got push back. The doctor seems to have uncontrolled ADD, gets lost researching a single component of a single issue and neglects to address other issues. Get a clue folks, patient feedback isn't a personal attack, it's an opportunity to improve.

I have been calling for weeks trying to see someone to refill my prescription of PrEP, and it has been impossible to get any help. Thank goodness this is a preventative medication. I couldn’t imagine the consequences if I had such difficulty refilling a prescription that I needed to function daily.

I got the worst and harsh experience with the people in this clinic actually who are for customers service. They seem to be super arrogant and rude while talking regarding appointment or any information they seem always in rush and never be in compassionate tone. Even they demonstrate their annoying tone with their expression like hang up on the face. I would never recommend anybody to go to them

Awful clinic overall. Long hold times, I saw two providers who were subpar to hell. As a TGNB individual who is on hormones I did not feel heard or safe under Sabina’s care. One time my testosterone levels were low because I missed a few doses and she tried to raise me from .5– ANYONE that’s been on hormones for a while would know that’s not the answer. She could’ve gotten me seriously sick or killed. Apicha I get everyone is burnt out and understaffed but doesn’t mean let your patients fall under the ringer. Id have to beg for refills, wait for 10+ min hold times just for people to give me attitude for no reason. It took 3 people being rude before I complained. When I told Sabina I was leaving they kicked me out the system 1-2 months later without telling me and when I try to access my records no one answers the phone of course. I waited a long time just for the call to disconnect. This place can lick the hairiest crevice of my 🍑 because clearly they don’t care.

Discriminates against trans people. My wife tried to get medical care here and was refused and told that she couldn’t until she completed a “transgender orientation session” even though she’s been on hormones for years and wasn’t seeking anything related to transgender care. If yall care about your clients whatsoever you wouldn’t do weird and pointless things like this, that prevent people from receiving medical care. Seems really messed up to discriminate like that, and I have never heard of another place doing anything similar to this. I really hope you have updated your policy and that you aren’t singling out trans people for no reason anymore.

I literally do not know how this place is still open they have gotten away with medical neglect for far too long. Every trans person I know who was a patient when the pandemic started was basically forcefully detransitioned- they didn’t take calls or fill hormones for MONTHS in 2020. I literally called everyday for months with no response. I stopped taking hormones after 2 years because Apicha couldn’t even be bothered to pick up their phones to tell patients they were having issues. They even read another patients results to me one time, and when I insisted they were reading someone else’s chart they insulted me until they realized I was right. I’ve even interviewed to work here and they were nasty to me, acting condescending and telling me if I care about LGBT activism this isn’t the place to work. I cannot stress enough- do not go here!!!!

Last year I needed them to write me a letter so insurance would pay for my surgery. They wrote the letter but the date had to be within 30 days of surgery. I asked if they could send the exact same letter but change the date so insurance would accept it. I called every week for 2 months saying "You already wrote the letters. Please just send it again with today's date." They'd send one but not the other, they sent me the original letter with the incorrect date again, one time they sent me a letter with the correct date but it was for the wrong kind of surgery. I almost lost my appointment for the surgery. I got lucky and got a new insurance provider 5 days before surgery that accepted the original letters. I got the surgery I needed, woke up, and checked my phone to see an email from Apicha - it had my requested letter attached and once again...it was the wrong letter. The final straw for me today though was the phone number for their pharmacy is disconnected so you can’t call to schedule delivery. I just spent 28 minutes on hold with their operator to get transferred to the someone for my prescription I was hung up on. There are great staff there who care a lot, but the clinic is overbooked and underfunded. They have sliding scale so I'd recommend it if you can’t afford anywhere else.

If I could give this organization less than one star, I would. This is the most unprofessional organization I have ever had the displeasure of working for. The director of operations, Devika Patel, constantly belittles employees and makes them feel subhuman for the smallest of mistakes. She is blatantly antisemitic to Jewish employees--denying them time off for the High Holy Days. I was forced to work on Rosh Hashanah and had to come in early AND stay late to make up for missing a day for Yom Kippur; after which, I was told that "we do not do make up time" by Devika. Devika routinely will ask employees to set a meeting with her to discuss performance and will then skip the meeting (without rescheduling) and will blame the employee for not showing up. Director of support services, Timothy Au, is--at best--incompetent and at worst unethical. Timothy routinely will ask entry-level employees to de-escalate situations in which Timothy--as a social worker--is far more qualified to de-escalate. As an employee, you will be asked to complete tasks with little-to-no training and without support from management. For healthcare worker appreciation week, employees were given $25 DoorDash gift cards and were told if the cards were not used by the end of the week that they would need to be returned. If you enjoy being micromanaged and called stupid, this is the place for you!

This is a great clinic for gender affirming care. I was able to get an appointment in a New York minute the staff was amazing and kind felt welcome and no judgment but support. It’s great you get your blood taken in the office and not a another lab with is great .

On Jan.6.2022 one of the worker openly said my business in front of the staff status and scream out and said take ur Meds I will not refer no one to this place the lady allowed him to disrespect me openly and then didn't say nothing to the gentleman but I tell u Carmen is a come back to him fr.

Update #1 (Visit: 1/19/22): I am more than grateful that I am still under the care of the folks here. Words cannot properly express it. Other than being able to rely on them to take care of me as a transgender person, I can rely on them to take care of me as one who is autoimmune compromised (taking all precautions, offering scheduled testing and providing in-depth information), fill my prescriptions and promptly contact me when I reach out to them via phone or Healow with questions concerning my health. I highly recommend Apicha. They also have a fully functional location in Jackson Heights (Queens) as well. Sending all of you at Apicha love and wishing all current/prospective patients good health! I have nothing but praise for this clinic. Original (revised) review: Today was my last appointment for the year. I have been going to Apicha for a little over 5 years to begin HRT. I've seen Apicha at its best and its worst and at this time, I truly believe they have a solid team now. No matter which provider I've seen, they have kept in mind that I have had to work with my company's FMLA company and travel from quite a distance and have Chronic Pain, so they have always done all they can to accommodate me from the very beginning in that regard. Also, I am very grateful that you are still a clinic. Thanks to Apicha, I will finally be getting Gender Confirmation Surgery next week. Hopefully I can continue to depend on you once I have the strength to work with you closer on getting certain markers changed. There are still a few crabapples there, but in general I see a lot of great, hardworking folks and I personally send my thanks to the desk staff, pharmacists, nurses, PA's, therapists, pharmacists, and providers (especially my current one) for actually fighting for me and being the allies I don't have at home. New year, new me? Or perhaps, new year, truer me. Happy Holidays and Happy New Year! Namaste.

Nice facility and so many essential services (healthcare, health insurance, food assistance, and so many more). I am so grateful this place exists. I would feel so lost here in NYC without them. Dr. Sison is so kind and patient and attentive. I've honestly liked every doctor I've had here. I have, on occasion, had to follow up on referrals and things of that nature, but it's not that big of a deal and the staff are always willing to help if you just call. This place has also helped a lot of my friends get health insurance, SNAP, and STI testing and treatment. Really an amazing place.

I am patience here for 1 years and a half and I am very satisfied with their services, the Dr always answered my questions and take cares my health perfectly, the receptionists and staff are very friendly, the case workers always remind me my appointments, they helped me with my migration, with my name change, with finding apartment to live, with the nutrition, I am receiving a food voucher every month, they also take care my mental health, sexual education, with the dentist, they take care for my all my needs, I love Apicha.

Based on all previous experiences I've had, Apicha is definitely among the best if not the best. Overall, really great customer service from my experience so far, and great doctors. Easy referrals without having to beg for them and overall fairly queer-friendly

I have been a patient at the Apicha CHC for over four years now and while my doctors have changed a few times over the years, I still feel that I get excellent medical service for my needs all delivered by lovely staff.

The front desk staff on the 4th floor are rarely attentive. I stood on the line for 10 minutes and nobody said anything like they would be right with me. A patient comes out of the elevator and goes directly to the front desk staff to check in. How RUDE & UNPROFESSIONAL!!! They could not bother to tell me that you could just walk up to the staff without being called. They got away with doing this to me twice already on two different appointments. It's very difficult for them to act professionally especially the front desk staff on the 4th floor!!!!!!! I have been going here for 14 years you would at least think they know how to be pleasant and professional!!!!!

Awful. There aren’t many care clinics for trans people so I came here after having a terrible experience at another clinic. This place is just as bad. I had some blood work done and the nurse was not skilled at taking blood at all. Attached are pictures of my arm after the blood draw. It was a big blood bubble. Also, my care doctor here isn’t helpful, and frequently dismisses my concerns.

Terrible service, never think of going here. I am sorry, to be able to see my PCP is like wanting to make an appointment with the president. Terrible staff. The staff are always like they want to leave. Also if you don't have an appointment they don't listen to you.

I respect my the schedule of my appointment that i made with them that why i always come on time and hoping to finish early, but lately, all my appointments are almost 45mins to 1 hour late!!! Its so annoying cause i also have other things to do and they never respect other people’s time!! Ive been going here for years but if this happens all the time, will look for other providers!! Hope they do something about this problem with scheduling appointments and making it on time!!

Thank goodness for community centers like these that serve the people ♥️ big thank you to the doctors that do what they do, here, you are appreciated so much.

I have been going to Apicha for years I love me some Susan she’s very helpful with overall health

Mental health specialist Kristina is amazing! Very comfortable environment kind and respectful staff!! Highly recommend this health center!!

Didn’t have to wait long for an appointment, and they were super helpful with getting hormones started. Only positive feedback for Apicha !

Never had a bad experience. And the free delivery for medication is a life saver. Nothing can truly be perfect. But these guys are alright over here. I really can’t complain

They get 3 because the medical professionals and pharmacy are great. Ted Miller, Michael Masters, Dr. Solomon - if you have them you are in good hands. However, there is no way to contact them directly, even in their App. Every email goes through an Admin who may or may not deliver your message to the Dr. Other apps like NYU, let can contact the dr you want directly, no middleman needed. The referral department also needs work, they are very nice, but seemingly inexperienced. Took over 2 weeks more than once. If they fix the app, referral system, and the elevator - I'll give the extra star!

I used to like APICHA, but their staff is about as helpful as a puffer coat in July. Save yourself the headache. Your calls will go unanswered. The front staff has 2 brain cells that alternate between "off" and "standby."

I HAD AN STD THEY POSTED MY RESULTS AND A WEEK PASSED WITH NOBODY CALLING ME NOR TEXTING ME ON THE PORTAL SUCH A SHAME.. I COULD GIVE MANY PEOPLE THIS STD WITHOUT EVEN NOTICING.. I just called them to ask them why they wouldn’t call me because that’s what they usually do and they said they texted me on the portal (LIE) they didn’t. I BEEN A PATIENT FOR OVER 8 years and this never happened before ( but in the last 2 years this place been getting WORST AND WORST) It is a nightmare to even go there, and it makes me sad that is basically the only place where I can get my stuff done, but you have to be on their back to make sure everything is done on time ( this wasn’t like this before) I’m very disappointed with the whole team. I almost lost my surgery date because my results weren’t sent to my surgeon on time I had to go there a day before and spend the whole afternoon making sure they’d send them. SHAME ON YOU APICHA TEAM.

Always behind schedule. Poorly managed.

Sarah is so warm and helpful. Truly on of the nicest people working at Apicha.