2/5 Winston M. 3 years ago on Google
The
facilities
here
are
clean
and
bright
and
the
front
desk
was
very
helpful.
I
was
referred
to
come
to
this
location
for
physiotherapy
after
my
recent
automotive
accident
in
the
end
of
summer
by
TD
Insurance.
I
felt
the
level
of
hands
on
assessment
from
the
therapist
was
lacking
and
much
of
the
prescribed
exercises
and
treatment
were
ineffective
in
relieving
my
symptoms
even
after
attending
about
6-7
sessions.
Much
of
the
treatment
revolved
around
me
lying
on
the
bed
and
them
using
those
electrotherapy
machines/pads
(the
pads
cost
me
$10
out
of
pocket
also)
for
15
minutes
with
a
hot
towel
on
top.
After
that,
it
was
just
going
through
some
exercises
and
that
was
about
it.
I
felt
like
the
level
of
attention
was
not
put
towards
relieving
my
actual
symptoms.
There
was
also
one
time
where
I
was
admitted
and
laid
on
the
table
for
upwards
of
above
35
minutes
without
any
treatment
at
all
until
I
had
to
get
up
and
the
front
desk
what's
going
on
and
THEN
I
was
treated.
So
apparently
the
clinic
helper
or
assistant
was
awaiting
instructions
from
the
therapist
or
I
just
somehow
slipped
through
the
crack.
Essentially,
I
wasted
that
time
completely.
On
top
of
that,
since
there's
no
parking
anywhere
in
the
area,
I
have
to
pay
for
parking
so
that
just
added
salt
to
the
injury.
Being
completely
neglected
for
that
long
just
didn't
feel
professional
at
all
in
my
mind.
Of
course,
they
apologized
after
the
fact
but
I'm
just
hoping
this
doesn't
happen
to
others
as
I
want
others
to
just
be
aware.
This
review
is
not
intended
to
be
malicious
in
any
way
but
just
to
let
others
know
what
happened
during
my
time
with
this
clinic.
I
feel
that
the
overall
service
from
the
front
was
very
helpful
but
the
treatment
and
assessment
aspect
could
improve.