This Tim Hortons is busy because of its location and not quality or customer service. Consistently poor customer experience inside the restaurant. I’ve heard negative comments about service from people waiting in the line and I agree. Signage is poor - the mobile order pick up ceiling sign is missing so it’s not clear. Covid-19 signage and directions are confusing and inadequate. Both doors are open but only one has any signs about Covid. Arrows are taped on the floor but it’s confusing which way to go since they’ve worn out and now they’re just lines. Only one kiosk has a sign taped on it so the other one looks open for business - it’s not. Why not just turn off the machines completely? Why 2 stars instead of 1? Well, they did get my order correct. Mind you, it was just a black coffee but gotta celebrate the small things... Dear franchise owner / manager, some Tim Hortons improve over time. Over the past two years, this one doesn’t seem to have improved. I try to avoid this one if I can. I’m more than happy to change my review when things improve. Feel free to respond to this review.

How is this edible? This is always what happens. I go to this location because i work in the same plaza. Everytime i go they mess up my order. Charge me for something i didnt get, giving me the wrong order. 2.50$ for a bagel that i cant eat??!! I get that its busy, but this morning i was alone in the drive through and all the employees didnt seem to care much about their job

Worst tim Hortons in the city. Staff are too busy talking amongst themselves to listen to your order, ordered 2 wraps, a bagel, and 2 hot chocolates and I only received 1 wrap(made with sausage when it should have been bacon), 1 hot choc and 1 bagel with the wrong cream cheese. When I asked for the rest of my food I was told that they only charged me for what I got and that they wouldn’t be willing to put through another transaction for the rest of my food. I will be contacting corporate and I will never be back at your location while I also advise my colleagues to avoid you.

Drove through for my usual cafe mocha and an old fashioned plain donut. If really fresh, the exterior is so nice and crispy! Had to settle for a chocolate dip donut, my second favorite donut. So darn good and so fresh. I thought about one of their healthy soups. but chocolate is good for ya. Even though the staff has to face very fresh air when that window opens, they are always so pleasant and always get my order right.

Cream is bad! Coffee is curdled I had to bring it back and the manger took it changed it with the same coffee that’s in the big coffee bin the lady who was working at drive through told him it was normal for the coffee to be like that! It was so bad I wish I had taken a photo, the ice cap machine also tastes off .. service is ridiculously slow especially inside they have ONE cashier on and usually the cashier is somewhat new and slow tons of people have walked out due to the lack of service. Drive through is fast because there pushing you out throwing your stuff at you grabbing your payment and closing the window without even a thank you I also try to avoid this location even tho it’s the most convenient one around.

Okay so I know it’s not a 5 star restaurant, but a basic level of polite service could go a long way. Being rushed through my drive-thru order and interrupted multiples times only to be greeted at the window with ~5 entirely unfriendly faces is not a great experience. I’m really trying to find a friendly Tim Hortons to go to in the area (that doesn’t run out of food), especially when I have a larger order to place. This ain’t it.

The quality of food is going downhill. The coffee is no doubt is the worst. They need to rebuild themselves or, in one year, will dissappear from Canada at least. By the way, Tim Horton in Dubai and Saudi Arabia has more quality of products

Very disappointed with the way we were served twice when my father in-law and i stopped in for some breakfast this morning. First we ordered the new maple bacon egg sandwiches and the attendant was just cold and unpleasant. Would not even look you in the face/eyes when taking our order. On our way out we decided to get my wife some timbits and again the attendant that served us was so rude and unpleasant, really ruined the experience and left us feeling upset leaving the store. Not interested in coming back anymore…

Your standards see a new bottom every single day. Picked up an iced cap from drive thru, the lid came off right away and made a mess in my car. If you dont even know how to put a coffee lid properly I have nothing to say

Most of my issues have already been addressed by previous one star reviews. Service staff inside is as slow as molasses in January. A few days ago, I went to the drive thru and there were about 15 cars ahead of me. I went inside figuring it would be way faster. I figured wrong. There were two people ahead of me in line. By the time my order was filled by the one person working the cash, the van that had been ahead of me in the drive thru line had gotten to the menu board, ordered, gotten to the drive thru window, paid for his order and was on his merry way; having been served by the seven or eight people working the drive thru window. Unreal. The last two times I went through the drive through, I tried to order a couple of apple fritters, apparently Tim's most popular donut. Both times they had none, even in the kitchen ready to be put out for sale. This has happened on other occasions in the past too. It never ceases to amaze me how such a popular chain cannot keep their most popular donut stocked for sale. You know it's popular. Make a boat load of them. They're not going to go stale at the rate you sell them. It's not that difficult. And on the topic of drive thru, I almost always pay cash as I refuse to put a purchase for a small amount on my credit card. Nine times out of ten, the cashiers (most of all a young east Asian girl - she has done it the most!) will short change me and then the staff get upset when I call them on it. It's a nickle or a dime. It may not sound like much but all those nickles and dimes add up. It appears that I'm not alone in being displeased with poor service, long line ups, lack or product and shady cash transactions. I find myself going to the Tim's located near Sobey's further down Tenth Line more often because of the substandard operations of this franchise. Re: Response from Owner - why would I bother? Having read MANY one star reviews from dissatisfied customers over the last year, it would appear that contacting the 'people' in your standard boiler plate answer will have no effect. If the owners and managers of a store can't improve service and quality after so many complaints, it's highly doubtful that contacting a guest care representative is going to make a whole lot of difference.

I went from drive thru there was a lady I don’t remember her name properly it was something like caroline and she was so rude with me she don’t know how to talk to coustomer