I feel that this institution has a lot of potential value but it really needs to overhaul how it organizes its day-to-day activities. Something as simple as updating the online schedule would really be an excellent Improvement. We purchased some family passes so that our kids could use the gymnasium for basketball during the winter. On many occasions we would go to the gym but it would be booked by some outside group; even though the online schedule indicated that the gym was open for basketball. The facility is essentially being double-booked on many occasions. Members are often bumped by team parties and birthday parties. We mentioned this to the person maning the counter and he simply just shrugged, turned away and went back to working on some paperwork. When the gym is actually open for basketball it really needs more supervision. The games tend to get overly physical and my son's have even being challenged to fight! Some of the activities and programs are probably excellent but there are definitely some blind spots that need more management. Needless to say we did not renew our memberships.

This is a bad place to spend your fitness dollars on so many levels. There are labour act violations (students forced to work on their own time to prepare lesson plans for aquafit, etc., or face discipline at work) that are not being addressed. The facility is frequented by drop-in clients who don't pay at the desk but take up space on the machines and in the gym. Posted classes and set ups (badminton in the gym for example) are frequently not ready, or at least not ready on time. Maintenance issues with showers, the base of the pool wall being rusted and equipment problems plague the experience here. The management team is not comprised of individuals who have the necessary talents to improve the overall experience for members here. So, if you have a family with children under 12, this might be an OK place to be a member, provided you have the extra money to attend paid classes in the facility for the kids. If you are an adult member or couples member, typically, you will be best served at a different area facility such as Ray Friel which is less expensive, more extensive and operates under established guidelines determined by experience. Ruddy Family Y has other problems. My wife and I donated basketballs for open gym (4) and two were already missing after ten days because the staff failed to use internal controls (taking ID for the balls) to ensure that the balls would be available for future visits. Our lost $175 donation resulted in me terminating my membership (two days after paying $56.50 for the month) and leaving this place in my past. I would be hard pressed to recommend Ruddy Family Y for anything other than Aqua Fit - and even then you must be comfortable with the idea that your instructor is not being paid for all of his/her work. While you attend Aqua Fit class, you will be subjected to a blaring PA system that is not properly attenuated to the space and intermittent music because of connection problems that were never attended to in the two months I went to this facility. Again, there are many better choices that don't involve long term contracts in Orleans. Look around before settling on the Y.

Got my vaccine shot there. I was amazed at how well they were organized to enter people for their appointments. Catherine, the nurse, was so pleasant, like a ray of sunshine. They made our experience with the vaccine very smooth and professional. Thank you all for your hard work. .

Really want to love this Y, as it’s very close to my home and has all the facilities and classes that I enjoy. We have had the membership of the Y since 2013 and always enjoyed it. However, this Y Is really a disappointment! The shower in the LADY’S CHANGE ROOM is not warm, even after running the water for 5 mins, it’s still too cold running on my head. It’s very bad to have a shower with this low temperature after sweating, as it could literally makes people sick! I chatted with the ladies in the change room, they all feel the same. I complained to the front desk twice, other than “we will take a note” nothing changed for an entire month. The sauna room is not warm enough, neither. The heater inside is always broken. We complained about it last week to the front desk, a guy said “I will take a note and send someone to fix it right away”, but when we come back after 3 days, it’s still not working! The hot tub is only 32 degrees, which is even 4 degrees lower than humans’ body temperature. The front desk guy didn’t even think it is a problem, instead, he said it will keep that way, as sometimes “kids will swim in it”. It’s a shame how bad the service is here. We can see that nothing will be improved. Feel really sorry that we have to withdraw our membership of the Y after enjoying it for so many years. Will go to any another gym which at least has a warm shower!

This is definitely one of the nicest YMCAs in the region. It's fully equipped in every regards. Their gym has everything you can think of. Theres several copies of the same machine so you never really have to wait in line. There's a pool plus a waiting pool. And if you got kids, there's a decent daycare for them.

I loved going to this gym. It's a lot less busy than the other gyms in Orleans and there is a crazy amount of free weights. The pool is well maintained and the staff is really helpful. I like the fact that I was able to use my pass for the other YMCA's in Canada. The staff is a lot less snobby than goodlife and same goes for the people who work out at this gym. It's generally a very positive place. The only reason I'm actually giving three stars is that when I went to put my pass on hold for the semester, I was told I would have to pay 42$ for the next month in order to put the pass on hold, which I paid. But then when I came back, they told me something had gone wrong and I would need to pay the joining fee again (80something$). Unfortunately I couldnt afford to pay that at the time and had to switch to fit4less. Positive gym tho

Have been a member for many years but now will cancel membership Pool hours decreased, women's change room closed in middle of the afternoon, management does not post enough information regarding changes to classes, pool closures, equipment breakdowns etc Started charging for towels which were included in our membership Also now have a service fee if you want to suspend your membership for a month

They've got 3 squat racks and 3 bench presses with solid safety catches for a relatively small amount of people, so I've never had to wait for equipment when I've been there. Friendly staff in my experience and a nice atmosphere. If you have kids they have some play facilities for them as well so it seems very family friendly overall.

The gym is great... they need better security for change rooms. Too many "people" playing around and members having things stolen.

YMCA a little of everything for everyone

This place has made it so I can make important life changes for myself and now I'm happy to report I've lost over 30 pounds!

Keith - "they made it so difficult to cancel my membership that I will never ever go there again" has to be one of my favourite ever reviews of anything. Made me actually laugh out loud. Thanks Keith.

My little guy has been going to swimming lessons here for a year now, and absolutely loves it. We had one instructor that was terrible, but the rest have been fantastic. The indoor gym upstairs for kids is also amazing, he has a ton of fun there! I wish we lived closer, or I would get a family membership for sure.

Nice place to workout. There is a playcare program were you can leave your kids for up to 2 hrs a day included in your membership - great feature for parents!

Pretty big facility pretty new equipment

Awesome staff! The Y has something for everybody to stay active. They have a great gym, pool, play structure for the kids and tons of classes and activities!

Good place for family

Love the Y

Great equipment, nice pool and clean facilities.

ok

(Translated by Google) I love the facilities in this venue. I do not suffer for parking. And the playground my children are always safe (Original) Me encantan las instalaciones en esta sede. No sufro por parqueadero. Y la zona de juegos mis hijos están siempre seguros

Great modern facility with friendly staff

Love the Ruddy YMCA❤

Price

Kids went to camp there . They loved it!! Counselors were friendly and made their experience a memorable one. Thanks

Had my booster here today, was very quick, professional and completely painless. Thank you to all the staff, great job and keep it up :)

Always great! Successful birthday party! Kept the kids entertained!

The facility like its organization is badly miss-managed and even its fees are not far from other similar commercial facilities. Unprofessional managers and employees is not what we expect in paying for its poor service and thus will never come to it again! Be ware!!

Best YMCA in the ottawa area

Great place for individuals and families

Great staff, nice pool.

Great place

Yeah it was nice but the staff wasnt very cherry or welcoming!

Nice environment

Great place and never really busy in the gym!

Kids love it here!

(Translated by Google) The staff is very kind. It's always clean and there are not too many people. Services to keep children busy (like the "kids zone") while playing sports are very convenient. (Original) Le personnel est très gentil. C'est toujours propre et il n'y a pas trop de monde. Les services pour occuper les enfants (comme le "kids zone") pendant que l'on fait du sport sont très pratiques.

Its a very good location to workout and have fun

Very family oriented. Peaceful at the gym and respectful.

Friendly staff, decent gym. The kids love the play structure and pool.

Great gym very good workout area.

Good facility

Good work out place for physical training and mental relaxation

Free weight section is poor. I come here because they have basketball court and pool as well as the gym

I wanted my son to be part of the camp this year. I only registered him for one week, and good thing only did one week. My kid just fall down really badly today and he's really hurt right now. No one cared and no one even called me, I found out when he came back home. Also he has lost his swimming suits, his towel and his slipper and I came the next day but I could not find them. Even he forgot his extra clothe there and when I asked them they said the do not even know about it. The service is so bad, we are paying a pig amount of money and I regret it.

I went to this gym before covid hit and it's amazing. Staff is super friendly and could help you at any time. The equipment is pretty good and so far had no bad experience there. Highly recommend if your starting to workout or wanna get in shape.

Great pool! However, some men are conducting themselves in an inappropriate manner in the men's sauna, and no matter how I complain to the front desk, nothing is done about it. In a public space, one should at least sit on a towel for obvious hygienic reasons. I should not have to leave the sauna because I am feeling uncomfortable that fully nude older men are stretching in front of me, and rubbing themselves making inappropriate sounds. If they would at least expect people to cover themselves it would eliminate a lot of the questionable behavior before it gets out of control . I have felt uncomfortable too many times due to questionable behavior in the men sauna that I've resorted to reviewing the ruddy YMCA, despite the pool being really really exceptional.